Mac/win version not applicable?
The serial number i was emailed does not get validated. So i'm stuck and cannot use the product i payed for.
It's on a mac running on 10.8.5
Any ideas?
this user seems to have the same issue:
Can't validate serial number
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It seems like that you have purchased a subscription for Captivate 8. In subscription you do not require any serial number. Subscriptions are activated on the basis of your Adobe Id. When user will install Captivate he has to sign in with the same Adobe Id under which they bought subscription. It will get activated after successful sign in during the installation.
As far as the installer is concern there is no difference in the trial version installer or purchased version installer. The installer is same for trial and purchased copy. All user needs to do is sign in during the installation if it is a subscription or use his serial number if it is a perpetual license or volume license.
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Please let me know in case you need any further information.
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