Mac won't come up after upgrading to itunes 8.1.1

My PB failed to restart after installing the 8.1.1 iTunes upgrade. I yanked the battery and tried again. It came up once. I started the activity monitor, tried to switch back to the finder, it locked up and I haven't been able to get it to come up since. It'll grind the disk away for awhile and then just sit there with a gray or black screen. I've hit command-control-power a couple of times, another couple of times I got the "you must restart your computer" multilingual message. What's my next move? I have an external drive under Time Machine control. Should I try starting from the Leopard DVD? What would I do then?

Same problem here. A while after upgrading iTunes, my computer got completely frozen, so I had to make a hard reset.
Since then my Mac didn't boot up anymore, it always got stuck at the grey screen, showing a flashing folder with a question mark, instead of the apple logo. I tried the usual (pulling all the plugs, resetting the PRAM...) with no luck, after I finally called the AppleCare hotline where they told me that I have to reset the PRAM twice in a row.
That did the trick and my computer it's booting up again, but it keeps freezing randomly and I "losing the hard drive" whenever I do a hard reset.
Any advice?

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Problem: Mac won't boot up after upgrade to 10.5.4

Upgraded MacBook Air (SSD model) to 10.5.4 last night. Got a couple of boots where MBA showed a grey panel in the centre of the screen (in 4 languages) saying that I needed to restart my computer. On the third try got the white Apple startup, then a plain light blue screen. I know from previous upgrades that can sit for a while, so I left it overnight. In the morning, still blue. Power off, power on, grey panel telling me to restart again. Seems to be in a cycle of twice with a grey box, then the blue screen. Any ideas?
Everything is backed up, so if I get it sort-of working, I can restore to my last good 10.5.3 and take it from there.

Hi,
it happened to me too.
I've G4 mini with 1Gb RAM: with 10.5.3 everything was working fine.
Once upgraded to 10.5.4 and reboot, the Mac just won't start: blue screen with mouse cursor but nothing more.
Additionally, the mac becomes extremely noisy as for some process taking out all the CPU.
It's the second time I got a system failure after upgrading Leopard: this starts to be annoying.
M.

My Mac won't shut down after upgrading to Panther

I recently upgraded to Panther 10.3 from Jaguar 10.2.9. After Panther had installed successfully, I used software update and I'm now running Panther 10.3.9. However, since then my Mac won't shut down. It doesn't hang or freeze - it just does nothing at all.
I've made sure no applications are running or have frozen. I've tried booting up from the OS X disk and running Disk Repair, and I've also tried using the 'fsck' tool. (I entered '/sbin/fsck -f' in single-user mode). Nothing has worked.
Now each time I want to shut down, I have to force shut down. Can anyone help?
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Hard shutdowns can cause disk damage. You are better off leaving your Mac on until the problem is sorted.
Have you disconnected all peripheral devices (unmount firewire drives before disconnecting) except Apple keyboard and mouse and tried shutdown? Often peripherals can kick back a signal to the cpu preventing shutdown.
-mj
[email protected]

2nd gen shuffle won't play podcasts after upgrading to Itunes 7.2(34)

I use my shuffle to listen to podcasts only. Last week afer upgrading Itunes it stopped playing and the LED would flash alternating green and orange. I did the 5 R's apple recommends and it still would not work. I even downloaded Apple's Ipod Reset Utility, it still would not work. I took it to the Genius Bar at the apple store because it is only 3 months old and they gave me a new shuffle. After returning home and trying to sync the new shuffle to my podcasts it had the same problem as the previous shuffle. This got me to thinking it was something besides the shuffle. The only thing I could think of was the new version of Itunes. So I tried to put other things on there besides podcasts. I added itunes store bought music, both drm and drm free, mp3 and aac music that I ripped in itunes before and mp3 and aac podcasts that I have downloaded. The shuffle played all the music but skipped over the podcasts. Please help. I was able to play these podcasts before on the shuffle so the file type is not an issue. I can play the podcasts on my video Ipod. I can even play them on the shuffle via itunes when it is connected to my computer. I don't know what to do and I am seriously falling behind on my podcasts. Any tips would be appreciated

Hello FrayedSo, Sorry to read your having a difficult time with your shuffle and podcasts.
As you mentioned earlier this is your second shuffle and it is able to play songs you purchase or put onto it but it skips past the Podcasts.
Are you playing these podcasts as part of a Playlist? or is this happening in shuffle mode?
Some of the things you could do to possibly assist with troubleshooting your issue are below.
Make sure to Consolidate your iTunes Library so all your information is backed up to your iTunes Music folder. You can do this by going to Advanced-Consolidate Library.
To quote a part in Knowledge Base 30058
"Playing Audiobooks and podcasts on iPod shuffle
When iPod shuffle is set to shuffle songs it will play all the audio files on iPod shuffle that are not audiobooks. Podcasts of type .m4b or AAC will not play on iPod shuffle when it is in shuffle mode, which is the intended behavior, although a podcast of type .mp3 or .wav may play while in shuffle mode. To play an audiobook or podcast that is on iPod shuffle, set the switch on iPod shuffle to play in order."
http://docs.info.apple.com/article.html?artnum=300558
Another thing you could try. Create a new user account on your Windows System and download some podcasts and sync it to your shuffle and see if the same issue occurs.

Printer connected to Airport Express USB port won't come online after firmware 7.6 upgrade. I've tried backing up to 7.5.2, but it still shows offline. It is a Canon iP4600 printer and I'm running OS 10.6.8. I've powered everything down and still no go.

Printer connected to Airport Express USB port won't come online after firmware 7.6 upgrade. I've tried backing up to 7.5.2, but it still shows offline. It is a Canon iP4600 printer and I'm running OS 10.6.8. I've powered everything down and still no go. I've connected the printer directly to my MacBook's USB port and it works fine. Any suggestions?

I have an iP4500, which I assume is quite similar to your model.
I had to reset the printing system to get things printing again. Only takes a few minutes and no problems at all since I did it a week ago or so.
Plug the printer into the USB port on the Express and restart the printer.
Open System Preferences (gear icon on the dock) and then open Print and Fax
Right-Click in the printer area on the left and select Reset Printing System
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I have intel mac 10.411, want to access iTunes, won't let me unless upgrade tp itunes 10, but it needs OSX 10.5. I just want to download some music, not upgrade my operating system. It's not THAT old. Ideas?

I have intel mac 10.411, want to access iTunes, won't let me unless upgrade tp itunes 10, but it needs OSX 10.5. I just want to download some music, not upgrade my operating system. It's not THAT old. Ideas?

As long as you don't need all the bells and whistles of the iTunes Store such as Ping, and don't need to sync an iOS device running iOS 4.x, then iTunes 9.2.1 should work for you. It should be available via Software Update, but if not, you can still get it here:
http://support.apple.com/kb/DL1056
but it would be best to upgrade your Mac to Mac OS X 10.5 or 10.6, since it's probable that eventually the iTunes Store will no longer support iTunes 9.x.
Regards.
P.S. Mac OS X 10.4 was discontinued three and a half years ago, so yes, it's getting rather long in the tooth. Cheers.

Random audio interruptions. I'm getting audio snippets, no more than a word or syllable, about 20 times per hour. Emanates from Mac internal speakers. Started after upgrading to OS 10.9.5. What is it? How can I stop it?

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Hello Achates:
I did not read the rather long post. If you wish to reinstall OS X 10.4, use your software install DVD. Backup is essential. To minimize your risk, I would use an archive and install:
http://docs.info.apple.com/article.html?artnum=107120
In that way, you will have a fresh copy of OS X and your current settings will be preserved.
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Barry

Mac won't re-start after going to sleep

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Thanks for the excellent tip. From reading the bluetooth advisories, I realized that my D-link was incorrectly installed in a UBS hub. Moving it to a direct UBS port resolved the problem.
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How come calendars and contacts vanish from iPhone after upgrade to iTunes 6.1.2?

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Hi, Did you work out a fix for this? All my calender dates (past & future) and the last 12 months of new contacts gone!!!! And yes i too back up regularly.
Previously when the great 5 upgrade happened, i did loss everything, and although I was doing backups none of that info was relative in an English way. A whole life of important, unreplaceable information gone! Never to be found.
All of my products are apple, but it seems that little people dont matter to them, with no recourse for the damage to my personal or professional life.
Extremly disappointed again!

Acrobat Pro for Mac won't start, even after restarting the machine. Any suggestions?

Acrobat Pro for Mac won't start, even after restarting the machine. Any suggestions?

Hi Patrick,
Can you please mention the version of Adobe Acrobat that you are using and on what OS version. Also mention whether this problem has started recently and was running fine earlier or is it a fresh install and has never worked for you.
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I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes. The drivers are up to date
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 756D13C00C3583C8
Current user is not an administrator.
The current local date and time is 2015-01-13 14:47:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: SbCeCd (3.2.6.3),
UpperFilters: GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Audio CD in drive.
Failed Reading table of contents, error 4000.
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
Get drive speed failed. Error Code: 4000.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

Hi iTunes-1,
Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.
iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852
Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
To run CD Diagnostics, follow the steps in this document.
After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
Here is an example of what section three might look like:
In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
Run CD Diagnostics again.
Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Nov 8, 2014
Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
I hope this information helps ...
- Judy

QuickTime in Safari cannot play video after upgrading to iTunes 10.2

After upgrading to iTunes 10.2 and QuickTime 10 on my MacBook Pro, the latest Quicktime version embedded in Safari is behaving strangely. When I want to play video on certain websites like " http://www.lynda.com/Aperture-3-tutorials/essential-training/59221-2.html ", the Quicktime logo on Safari browser appears and just sits there with sound only. I tried it on Firefox, the video can only be played on the lower part of my suddenly splitted screen, there is an "error" message on a Quicktime logo background.
Could anybody help me solve the problem. By the way, all these videos can be played normally on my Windows 7 desktop using both Firefox and Safari for Windows.

To make the matter more weird, the QuickTime plays normally on my Safari after I log out and switch to the administrator account of the MacBook Pro. When I change back to a normal account, the QuickTime error takes place again. It seems there must be something I configured wrongly.

Anyone having issues with USB port power after upgrading to iTunes 11.1?

After upgrading to itunes 11.1, I can no longer use the USB ports on my wired keyboard to synch my iPhone 4s, ipod Nano, and Ipad 2. Previously, I could use this port to synch and charge the nano and iphone, and synch (but not charge) my iPad. Now I simply get an error when I attach any of the devices ("a usb device needs more power").
I currently use all four of the USB ports on the back of my imac (UPS power supply, aformentioned keyboard, a Lacie backup drive that has its own power supply, and a superdrive). Interestingly, when I unplug the Superdrive (which is plugged directly into the mac on a separate USB port), the USB port on the keyboard will work. Unplugging any of the other 2 devices does not allow the port on the to work.
I bought the wired keyboard to have the easily accessible UBS port to synch my nano as well as the fact I needed a number pad.

Get yourself a good self-powered 7 port USB hub to plug your extra devices into.
Belkin International, Inc F4U041v - Best Buy
PROVANTAGE: Belkin F5U237-APL-S Hi-Speed USB 2.0 7-Port Hub for Apple #TB857LL/A
NewerTech USB2HB7PRO 7 Port Hi-Speed USB 2.0 Hub... in stock at OWC
MacAlly TRIHUB7 TriHub - 7 Port Hi-Speed USB 2.0... in stock at OWC

Some mp3 files do not play after upgrading to iTunes 8.0

some mp3 files do not play after upgrading to iTunes 8.0
have upgraded and some songs which used to play on iTunes 7 no longer play. album art is missing. when trying to play on of these songs, nothing appears in the playbar at the top of the window.
it seems the same problem exists in the mac os environment.

The solution I discovered to fix this problem was to create a smart playlist with all song of a kind containing MPEG. Then I went through album by album, and coverted ID3 tags using the value of NONE. This then enabled me to play the songs in iTunes 8.0 and in many cases restored the Album Art.
Thanks!

Lost music files after upgrading to itunes 7

Hi, can someone please confirm whether or not my music files have been physically deleted from my computer after upgrading to itunes 7. Many of the songs in my playlist, including MOST of the songs purchased through itunes come up with the error that the original file can't be found. I've done searches and can't come up with the files.
I want to know if they are indeed gone.
I realize that you click "I agree" to the agreement before installing and as of now this "contract" has held up. However, we'll see how well it holds up when offered software is knowingly removing personal files. I'm sure that if someone were to write a virus that destroys your computer, if it had a warning message with an "I agree" button, it would be a very difficult contract to stand by.
To my recollection, no software in the past has physically removed personal files from your harddrive on install.
So, I don't think a precedence has been set for this kind of class action.

and we refresh.

Mac won't come up after upgrading to itunes 8.1.1

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