Mac won't recognize new color ink cartridge in printer

I just changed out my color ink cartridge on my HP printer when it ran out, whilst my printer recognized the new cartridge right away and printed out test pages, the Mac still won't recognize it. The message I get is "Color Print Cartridge Out of Ink". I have tried clicking on everything including Calibrate, Test, Clean etc, they all give me the same message, I can't get past it. Help!

Yes I have done that several times. I have also deleted the printer from printer setup utility and reloaded it. I have also connected the printer to an old laptop of mine and it printed there with no problems. However back on the Mac, it just won't let me print, the same message keeps coming up. Very frustrated...

Similar Messages

Photosmart C7280 All-In-One won't recognize new black ink cartridge

Black ink was very close to running out, purchased a new one and replaced it. Now whenever I try and print something I get a popup that says: "Install new black ink cartridge if available. To continue with other colors, press Continue. Black color will be simulated. Text and photo quality will differ from those printed when using all cartridges. If empty ink cartridge is not replaced soon, all printing will stop. To cancel, press the Cancel button on printer."
I've tried turning it off and back on, taking all the cartridges out and putting them back in, etc. I printed a test page and black prints just fine, but whenever I try to print from Ctrl+P I get that error. How do I solve this problem?

Thank you for your updated information.
Since you are able to print from you computer and the printer isn't indicating this message, then I would recommend uninstalling the software. I will provide a HP document here to help you. (If this printer is connected by a USB cable, then please remove it from the computer.)
Next, please clean your Temp folder on your computer. I will provide a document on performing this step here.
Now, install the full feature software from the HP website here. Make sure you choose your correct operating system; Either 32 bit or 64 bit. I will also provide a HP document on Installing the Printer software; Either USB or Wireless Connection.
This should remove this error message you are receiving. Please let me know if you are still receiving the same message.
Looking forward to hearing from you.
I worked on behalf of HP.

C7200 all in one won't recognize new ink cartridge

The all in one screen is requesting that I change one of the color ink cartridges. I have purchased three, but it will not recognize any of them. In reading other posts and trying to glean solutions, I have done a power reboot, wiped the contacts with alcohol, and updated drivers. I don't think all three of the new hp cartridges could be the culprit. Is there anything else to try?

Hi,
PLease follow the steps mentioned in the link
Open www.hp.com and search for the document c02005923.
If the issue is still not resolved,it could be an issue with the Printheads.Please call HP to confirm the same.
If the issue is resolved,please click on Accept as Solution or Kudos
Though I am an HP Employee,the answers given are to my knowledge
Regards,
Ronnie_N
Distinguised Professor

Deskjet 9800 doesn't recognize new color cartridge

When my Deskjet 9800 printer reported that the color cartrridge was out of ink and I replaced it several months ago, I put in a replacement cartridge (#97) from a new package that I had in reserve. The printer failed to recognize it, continuing to report that there was a problem (left print cartridge light blinks, power light on). I figured the replacement might have been faulty, and tried another new cartridge. Same result. I put one of these cartridges that it rejected in another printer I have (a Deskjet 6840) and except for not being willing or able to tell me the ink level in that (because it was moved from one printer to another?) it worked fine in that printer. I have tried at least three new HP ink cartridges, including a freshly purchased one with an expiration date two years in the future, and I get the same result from the 9800 printer.
Unfortunately, the "top open" sensor in the 6840 broke so now it thinks the top is open all the time and I can't print with it, either.
The tape on the cartridge has always been removed before installation, I have tried "hard resets" several times, and I have tried cleaning the contacts in the cartridge holder and on the cartridges (which don't look like they have any stuff on them, and which I never handle)
Questions:
1) is there anything else that might explain this behavior that might be fixed, either by me or by some repair service?
2) is it possible to get repair parts or repair service for the 6840 printer, or is this now junk?

Hi Monteverdi,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
I worked on behalf of HP.

Epson RX580 won't recognize new cartridge

While this is not 'officially' a Mac problem, I'm hoping someone can help. My RX580 will not recognize the new black ink cartridge. I had this same problem in the past and someone on this board suggested removing and putting back all 6 cartridges, which cleared the problem. This time, that isn't working, after several tries. I've also turned the printer off and on, removed the printer cable and reconnected it. Epson Support has no other ideas, so are sending me a new cartridge to see if that is the problem. So I'm without a printer for a few days, unless there's anything else I can try, and then if the new cartridge doesn't work . . . ARGH! Sometimes technology makes no sense. . .

Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
Looking forward to your reply.
I worked on behalf of HP

Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone or iPad.

Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Mac doesn't have iCloud, preferences still shows MobileMe. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone 3 or 1-1/2 year old iPad. I suspect I need to update OS, but as software update isn't telling me to do so, can I? What version would I need to go to?

Your MacBook Pro can be updated to run Mac OS X "Snow Leopard". Buy it. That will enable you to run the latest iTunes version.
Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Germany: http://store.apple.com/de/product/MC573/mac-os-x-106-snow-leopard
Elsewhere: call the phone number in the Apple Online Store
Apple's price is $19.99, £14.00, €18.

After transferring music to new Mac, Mac won't recognize iPod

I just recently transferred my music from a PC to a new Powerbook G4 using my iPod in disk mode. I erased everything on my iPod, then loaded it with music in disc mode to put on my new computer. But now, I need to erase the stuff on there in disc mode so I can put it back in the normal mode.
Just when I thought I was figuring it out, my Mac won't recognize my iPod. Do I need to reformat it for a Mac since I was using it with a PC? Be gentle, I'm new to Macs and don't know the lingo or my way around very well yet.

Exactly what steps did you follow?
1. what do I do with original iTunes folder?
It's on your old computer.
What do you want to do with it?
2. how do I get iTunes to read/ingest playlist and songs?
If you copied the entire /Music/iTunes/ folder from old computer to /Music/ on new computer then you simply need to open iTunes.
Since it is the exact same library, everything will be there as it was on old computer.

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black ink cartridge in printer won't print the black data on paper

Product Name and Number: HP Photosmart 5514 e-All-in-One Printer - B111h
Operating System Installed: Windows 7 64-bit
Error Message: None
Any Changes Made To Your System Before The Issue Occurred: None
I went to copy data on my printer and noticed that the blank ink was fainting. Changed black cartridge
and now unable to print anything that has black coloring. Changed to a new black ink cartridge and
still unable to copy or print anything involving blank coloring. Did all the prompts on the troubleshooting
with no such luck.
Is there another trick that can be done? Would appreciate the help.
Thank you
This question was solved.
View Solution.

Hello Alex,
You could try the following troubleshooting link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&ju...
In particular, solution 6 may be helpful in your situation - print a print quality diagnostic / check that the supplies are correctly vented / printhead cleaning.
Hope that this helps.
---- If my answer was helpful please click the Kudos star.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

My mac won't recognize an external monitor. The screen Goes Blue Once, then goes blue again and the second monitor just turns off. I am using an HDMI adapter to a visio TV. I also have my xbox on the tv. Can anyone Help??

My mac won't recognize an external monitor. The screen Goes Blue Once, then goes blue again and the second monitor just turns off. I am using an HDMI adapter to a visio TV. I also have my xbox on the tv. Can anyone Help??

Lol, figured out the first part. Just for those who may be searching, when you click on the Display Preferences, and click on the arraingment tab... it not only shows where your two screens will be displayed, but the WHITE BAR at the top of one screen is the dock/toolbar. Click and hold to grab this and just slide it over to the screen you'd like it to be on.
You have to release it IN the screen box, not on top of it... and it should pop right over to the new (or old) screen. At any rate, you can put the dock on either (or any) screen that you prefer.
I am thinking of ordering more of these. Lol. 3 monitor setup seems like it would be crazy good.
Still looking for the answer to keeping the new 16" screen on the right without switching between screen #s with that... not expose... Lion feature.
Thanks. Hope my other question has an answer out here.
Paul H

My hp officejet 4622 wont register my brand new cyn ink cartridge

Hello,
I have installed a brand new cyn ink cartridge into my hp officejet 4622 printer. It does not work. A printout does not register any ink.

Welcome to the HP Community @Lollycookejesso
I saw your post about how your new cyan ink cartridge is not working on your Officejet 4622 model. Please try the steps in the guide I posted for you below to hopefully get the ink flowing!
If the ink will not print, call us directly to speak with HP's Technical Support about your printer options from there.
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 4610, 4620, De...
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Color Ink Cartridges all running out very quickly

Hi,
I have an HP Officejet Pro 8600 Premium. I purchased it because the store display bragged at how much more econimical it was to run compared to a laser printer. I mainly print in black, but I occasionally print some color pages here and there. When my black cartridges started getting low, I received a message on the screen saying it will need to be replaced soon. At the time, all of my color cartridges were between 50 and 75% full. When the black cartridge did run out, I replaced it and within a few minutes, the first color cartridge said it was empty and I could not continue printing until it was replaced, even though I was trying to print only in black anyway.
I could not understand why it would have ran out when it was still well over half full a few minutes before and I was only printing with black ink. I went ahead and replaced it anyway. A few minutes later, the same thing happened again with the next color and then after that with the last color. I had to replace all 3 color ink cartridges in order to even be able to print just black text.
This was a couple of months ago. Today I ran a printer status report and saw my page count. I have printed only 1325 black pages and 312 color pages. That means I went thru close to $100 worth of color ink for only 312 pages?! The number I actually got out of those cartridges is actually even less because I have printed quite a few since then to come up to that number. How is a printer like this anyway economical like their display said? That's over 33 cents per page and I'm not talking about printing out hi quality photos or anything like that....these were just a few flyers with a few small pics and some colored text.
I don't understand how if I prnt mainly in black at draft quality, how I can run out of colored ink so fast. I have loved the way the whole machine worked, but if it goes thru ink that fast, I'd be better off having anything I need printed in color done by a professional printing service....it would be cheaper than what I've been paying per page with this!
I really wish HP would step up to the plate and either take this printer back or figure out a way to make it use less ink. By the time I get a years worth of use out of it, I'll have spent well more in ink than I have on the printer itself.
Has anyone else experienced problems like this, or is there something wrong with my printer?

Hi tom19382,
Welcome to the HP Forums!
I see that your HP Officejet 8600 premium is running out of ink quickly.
I have some questions for you:
1.) What Operating System are you using Windows or Mac? What version? That way I could provide the settings for black ink only.
2.) Are you using regular or XL size cartridges?
3.) Are these cartridges HP Genuine or re-fills?
Hope to hear back, and have a great day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Photosmart 5510 not recognizing new black ink cartridge

My Photosmart 5510 does not recognize when I've installed a new black ink cartridge. The front panel indicates that the black ink is now full but when I print a test sheet or anything else, the black ink does not come out. I've tried (and potentially wasted) three different ink cartridges.
Any suggestions or is it just time for another (disposable) printer?

Maybe time to call HP and talk to them now.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

IMac with Mavericks won't recognize new 60D

iMac with Mavericks won't recognize new 60D

No drivers are required on the Mac to use the camera. The Mac will natively recongize the camera.
You can install Canon's supplemental software or you can use the Apple provided software or 3rd party software.
However... when you connect a camera to a Mac and it recognizes the camera, you *can* configure what you want the computer to launch. By default, a Mac will usually launch iPhoto.
If you open iPhoto (do this EVEN if you don't want to use iPhoto) then go into iPhoto -> Preferences and look at the "General" category. You'll see an option that reads: "Connecting camera opens:" with a selection menu next to it. You can use that menu to pick what you want your Mac to do, then close and quite iPhoto.
When connecting the camera to the computer, do the following:
Turn the camera off
Use the supplied USB cord to attach the camera to the computer (some caveats here... I'll mention them below).
Power the camera on after it's attached.
About those caveats on step 2.
The reason I say "use the supplied USB cord" instead of use any USB cord is because if you're like me... you've got LOTS of USB cords laying around. Some of these come with devices that use USB for charging purposes. And some of those USB cables ONLY bother to wire the power supply pins and not the data transfer pins. In other words... it looks like a normal cable, but wont actually allow for data transfer. You will need to take care to make sure you're using a proper cable.
Next I should caveat the use of USB hubs. Whenever you're having a problem with a computer not recognizing a USB device, it's a good idea to disconnect extraneous USB devices that have nothing to do with your issue AND if there's a USB "hub" involved... bypass the hub and connect the camera directly to a USB port on the computer itself.
I use a USB hub and this particular hub is reliable... but truthfully I had to buy three different hubs before I found one that worked reliably. I've discovered there are a lot of flakey hubs on the market. When in doubt... bypass the hub. If you find that you can get your computer to recognize your camera on a consistent basis if you bypass the hub then you can direct your attention to finding a reliable hub.
That's the end of the caveats.
I wrote a response to a user with a similar issue in which I detail the steps to use the Mac's System Information utility to determine if the camera is showing up as connected to the camera. You can find that post here:
http://forums.usa.canon.com/t5/EOS-Rebel/My-Macbook-Pro-will-not-recognize-my-Canon-Rebel-T3i-when-I...
Tim Campbell
5D II, 5D III, 60Da

Color ink cartridges

Do I have to keep replacing the colored ink cartridges in my HP officejet 6600? I RARELY print in color and I am tired of spending money on ink cartridges I don't use.

I have the same question only it's a 6700. The cartridges that came with it claimed to be low on ink, so after a few months (I really don't print much) I changed them with new HP cartridges.
Now it shows the magenta is really low and the cyan and yellow is almost to one third full. The black is still half full and that's the one I use the most of. Most of the time if I need access to something that changes periodically I just keep it in Dropbox so I can access it almost anywhere, rather than print it out repeatedly. Most of what I use the all-in-one for is scanning, maybe 95%, I print a little, copy a little and fax absolutely none. How long are the ink cartidges supposed to last or how many pages are they supposed to print?
The original cartridges were installed the end of January. The new ones on the 25th of June. I printed the extended self test diagnostic page. Is the 'Total page count' the number I have printed since I got it? What is the 'total FB page count' mean?

Mac won't recognize new color ink cartridge in printer

Similar Messages

Maybe you are looking for