Macbook 11" - wake from sleep issues - Apple can't fix!

I've had this macbook Air 11.6" since Nov. 2010. Basically since day one I've had issues with waking from sleep from time to time. ( on average, it happens about 1-2 times a month. ). Basically it can happen anytime, this morning it happened after I had used my computer for a few minutes, then I shut the lid, carried it downstairs, opened the lid and it wouldn't wake, so I had to power cycle.
I've called Apple a few times about it and had it into the store twice - once they replaced the display and the second time the lady cleared some cache ( file with contents of RAM that is written to disk when sleep is entered? ).
Does anyone have details on clearing this RAM cache? When she did that I didn't have the problem for two months!
Also does anyone know if Apple has fixed this SW bug? Does it happens with Lion? ( I'm on 10.6.8 update now )
Regards,
Randy Krakora

Have you solved this?
Got the very same issue with my mbp 13".
Most of the time, it won't wake up after going to sleep. Typically when it slept longer than 15 to 30 minutes, but not always.
Brought it to apple and they told me they fixed the issue but that was not the case.
This is a very tricky issue because it is intermittent, it takes time and it is thus hard to demonstrate at the Genius Bar.
Been struggling with this for several months with the hope to find a way to reproduce the issue but without success... and apple is unsupportive.
Regards,
Frank

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mef13 wrote:
Hi there.
Both my wife and I have started having this problem with our MacBooks in the last few weeks. On waking from sleep the screen is black (though in the right light you can see that it's active, just not backlit), and the Mac goes to sleep again within a minor or so. Both Macs are less than a year old.
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I'm not sure this is really a solution to "sharply nudge" or slap your laptops. If the sudden motion sensor is bad, this is something we should be able to diagnose and have Apple repair. But I'm not entirely sure we have the same issue. For starters I have a 240GB SSD drive in mine that should have no sudden motion sensor, if I'm not mistaken.
These are bright, horizontal bolts, that shoot in perpendicular lines. The irony is that I cannot record them on-screen directly, but have to do so using a hand held camera. I also used the "Apple LCD Tester" and the striping does NOT appear on any of the solid images it kicks up.
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My new MacPro 8-core 2.8GHz (early 2008),
running 10.5.2 with all available updates,
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AppleCare Second-Level-Support knows about the problem,
as you can "read beetween the lines", when you talk to them,
but is not allowed to admit it,
because otherwise, thousands of MacPro customers
would be eligible to return their Mac to Apple ...
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so that they FEEL the pressure of unsatisfied customers!!!
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doing what they want you to do with your machine,
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When my macbook pro wakes from sleep the curser is not there, no keys work and the screen is frozen so i have to reboot it

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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At this point I think you should get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
http://www.macupdate.com/info.php/id/15667
After installing, Reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
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Correct any Disk problems.
Repair Permissions.
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mef13 wrote:
Hi there.
Both my wife and I have started having this problem with our MacBooks in the last few weeks. On waking from sleep the screen is black (though in the right light you can see that it's active, just not backlit), and the Mac goes to sleep again within a minor or so. Both Macs are less than a year old.
I discovered a fix by accident: give the machine a sharp nudge once it's awake! Makes me think there might be a problem with the motion sensor, in hardware or software. May disable it if this continues.
Hi Mike,
I'm not sure this is really a solution to "sharply nudge" or slap your laptops. If the sudden motion sensor is bad, this is something we should be able to diagnose and have Apple repair. But I'm not entirely sure we have the same issue. For starters I have a 240GB SSD drive in mine that should have no sudden motion sensor, if I'm not mistaken.
These are bright, horizontal bolts, that shoot in perpendicular lines. The irony is that I cannot record them on-screen directly, but have to do so using a hand held camera. I also used the "Apple LCD Tester" and the striping does NOT appear on any of the solid images it kicks up.
I have yet to be able to isolate the source of the disruption and (as I mentioned before) it has a brand new logic board and the problem persists.
BTW, it's not my intention to hijack this thread. I think these threads are related and the only reference I've found in all of the discussions is the one mentioned here. I can start a new thread if I've violated protocol.
Thanks again for everyone's help.
Mick

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Solved!
Go to Solution.

You can try this -
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When your plans fail, your Real Story begins!!

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Hello all,
I'm having issues with an eMac and sleep. It is an ATI graphics 1GHz machine running OS 10.5.6.
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Message was edited by: Andrew_Blackhurst

I put the original hard drive back in and it has solved the problem.
I noticed that the drive sits very close to the heat sync system, the replacement drive may produce more heat than the original?
As for my quest for more storage, I installed the 120gb drive in place of the combo drive and all works fine.
For info: The original drive is IBM Deskstar 7200 60GB IBM-IC35L060AVV207-0
The other is Wester Digital 7200 120GB WDC- WD1200JB-00DUA5
Cheers...

Macbook 11" - wake from sleep issues - Apple can't fix!

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