Macbook 13" battery not holding charge though claims to be at 99% or 100%

My Macbook 13" is coming up about 3 years old but has had this problem for nearly a year now (I've just been reluctant to accept I might just need a new battery until now). Although it claims to be fully charged, it goes into sleep mode (or something similar) as early as at 92% battery and can't be woken up even when my charger is plugged back in, it needs to be turned off and back on with the button. Basically, it doesn't hold charge.
Admittedly the cycle count is on 569 so it might just be worn out. Does it just need replacing or is there a deeper, more sinister fault at work here?

Battery Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 1
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Battery Information:
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 5172
Remaining Capacity (mAh): 5063
Amperage (mA): 436
Voltage (mV): 12611
Cycle Count: 163

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