Macbook 13" fixed in Apple Service Provider, battery service msg appears

I got my computer fixed and received it yesterday, it had snow leopard and asked the service providers tu update it to the latest OSx and the battery seems to not be working properly. The problem they fixed was the mother board (I payed a huge amount of money for it to be replaced), but the battery had no problem apparently; is it a software issue? If so, how can it be fixed?

What percentage charge did you get when it was charging normally and what percentage charge did you have when it stopped charging again?
Since your battery is over two years old, it may not charge to 100%. I have experienced not being able to fully recharge a battery on Macbooks that are a couple of years old. As your battery ages/is recharged x number of times, it loses the ability to take on a full charge.
The 2011 Macbook Pro we have will only charge to 97% for example.
Apple support article:
http://support.apple.com/kb/PH11294

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Is this the NVIDEA problem.... frustration with Apple service provider

So I got this MacBook Pro and it would only come up with kernel panic, no log in, nothing. I thought it was the hard drive and replaced it with a new drive, didn't change a thing. Tried booting from CD, tried booting from the USB drive, same thing. But eventually after a few tries it WOULD boot into Ubuntu from the CD, although the graphics looks really funny (vertical lines, poor resolution). Then, I got it to boot into Ubuntu again and the graphics looked normal. Then, I got it to boot into the Snow Leopard install and got almost through the whole install, and suddenly, kernel panic again. Rebooted, it appeared to work fine for about a half hour. But suddenly out of the blue, the screen started flickering like when a ballast gets blown on a fluorescent light, and then after a few moments, kernel panic. This happened more than once. So now, knowing it isn't the hard drive, and I also swapped out the RAM and it did the same thing no matter which RAM was in it, that narrows it down to an issue with the logic board. Lo and behold, I found out about this Nvidea recall and my Macbook is one of the ones with the affected graphics processors. So I paid $40 to ship it up to an Apple service provider (there are none near me) and they are saying that it passed the diagnostic no problem, and the problem is a bad hard drive. Which I know is not true because when it decides not to boot, it won't boot from ANYTHING. Then other times it will appear to boot and run just fine until the screen flashes and then it goes into a kernel panic. What do I do??? What could this problem possibly be???

Welcome to Apple Discussions!
They call the program an exchange/repair program. Call Apple support:
1-800-263-3394
And tell them what you ran through and that you believe your machine to be part of the exchange/repair program on knowledgebase artice:
TS2377

My iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Ple

Its been one month, my iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Please help me.

You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS?

I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS? What other options do I have? What can be an approximate cost for fixing this problem?

Of course not. It's a hardware problem, so it can't be fixed by upgrading software. The only option you have got is to take the MacBook to an Apple Store or reseller.
That error indicates a problem with the hard drive. What you have to do is to make a backup of your files and take the MacBook to an Apple Store or reseller, so they can confirm that the problem is the hard drive and not the SATA connector, which could be worse.
If it's a hard drive issue, it's not expensive (about $100-200, depending on the hard drive). If it's a SATA connector issue, the whole logic board may have to be replaced.
Note that you can replace the hard drive yourself if you want, but the cost between doing it yourself and taking the MacBook to an Apple Store or reseller is similar

7.1.2 drain battery !! Fix it apple

7.1.2 quickly exhausted a battery . Fix it apple ?!

Odds are you can fix it yourself. Start by restoring iOS.

Fix for Apple Mobile Device Services not starting

Finally a fix for Apple Mobile Device Services not starting. Basically I got this from someone else in these forums and it worked. Go to C:\Documents and Settings\AllUsers\Application Data\Apple and delete any file in there that says Apple Mobile Device Services (I understand these are cached files...I had about 8 files to delete). Next go to your control panel, click on Add/Delete programs, find Apple Mobile Device Support and delete (remove) it. Once this is all done do not reboot, rather open itunes and go to Help menu /Check for Updates and update to the latest version. This will install the latest version of iTunes and also a new version of Apple Mobile Device Services. Next reboot and it should work for many of you...it did for me. Open iTunes and plug in your device...good luck. I wrote this from memory so if some of the phrases don't match exactly what you see I apologize. Also, this worked for me on a Windows XP computer.

Thanks for posting this, my iTunes randomly started saying the Apple Mobile Device was stopped, and apple's solutions didn't help. I hope this one will, but what do I do if I have the latest iTunes, so it doesn't update? Wait till they come out with an update? It says I need to run the iTunes installer, but I can't find that. Please help, this is really annoying me...=(

I have bought iphone 4 in US, now in India, Apple service centre in India is not providing service as it is purchased in USA

I have bought Iphone 4 from apple store at Santa clara CA. However now I am in India. My phone has developed problem and getting switched off at randomly though it is fully charged. The authorised apple service centre is not providing me service as the it is bought in USA. Can anybody help

sgfromkanpur wrote:
I have bought Iphone 4 from apple store at Santa clara CA. However now I am in India. My phone has developed problem and getting switched off at randomly though it is fully charged. The authorised apple service centre is not providing me service as the it is bought in USA. Can anybody help
That is correct - there is no international warranty.
Either send it to someone you trust in the US or fly back and have it looked at.

How can i complain from apple service provider?

How can i complain from apple service provider?

khangostar wrote:
How can i complain from apple service provider?
If you mean an Apple Retail Store, speak to the store manager of that location.
If you mean an Apple Authorized Service provider, speak to the store manager of that location.
If you mean your wireless carrier/cellular provider, go to a store and speak to the store manager of that location, or call the carrier and ask for Customer Relations.
If you mean Apple Support, call Apple and speak to Customer Relations.

Recently i got my Macbookpro repair through apple service centre. As per them motherboard is required to be replace.I ask them after repair to return my old board-the service centre told me that apple will provided new board only on return of old one?

Recently i got my Macbookpro repair through apple service centre. As per them motherboard is required to be replace.I ask them after repair to return my old board-the service centre told me that apple will provided new board only on return of old one? Is this the Apple policy, cn anyone pls help me out

Hi p,
Apple keeps all replaced parts. That's their policy.

Apple service while overseas? Does AAFES provide this?

I have an iMac with the fan running full speed all the time; hardware error code: 4SNS/1/40000000:Tp0P-131.000
I bought it less than a year ago, so it should be under warranty.
The Apple customer service site says to bring it to a Genius bar...but there are no Genius bars in Okinawa, Japan...I bought it at AAFES (Army/Air Force Exchange Service).

Hi,
You should be able to take the machine to any apple service center but, to answer your question, AAFES doesn't provide any anything when it comes to servicing computers; they're still selling the wrong type of RAM for crying out loud. After you get your machine repaired, you might want to buy applecare. From what I've seen, usually when system components start to fail, many users ultimately had to have the entire machine replaced.

Apple Service Provider Rip off!!

Locked by an Apple Discussions Host
Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.
$320 is what I got quoted from a local Apple Service provider/reseller to purchase and install the Airport/Bluetooth combo card for my computer. This upgrade is for my Quad 2.5 which does not take the regular Airport or Bluetooth upgrades. I have heard other say they paid only $100 or so for this upgrade. Seeking advice from anyone who has had Airport or bluetooth installed after purchase.

Yes I am aware of those options but I would much prefer the Apple internal option. I also have to take my machine in anyway for an issue with the rear exhaust fan making excessive noise so I figured it would be a good time to install the Airport/Bluetooth combo card plus I don't want to void my warranty.
I am much more concerned with the price that the reseller/service provider quoted. I googled and found the Combo card for $99 at J&R.com
http://www.jr.com/JRProductPage.process?Product_Id=4069415&JRSource=google.dataf eed.APP+MA252G%2FA
So I don't see why they are trying to charge me $320.00. $200.00 in labor is nuts for something that should take 15 minutes. I also have a feeling that the Service provider had no idea what they were talking about. Actually they did'nt becuase they did'nt even know what I was talking about when I asked for the Upgrade. So hence the original question of wanting to find others who have installed the Card after purchase either through a reseller or an Apple Store.
I tried contacting AppleCare about the price but they are clueless and told me to go to an Apple Retail store. I went to my local Apple Retail store but the wait time to see a Genius was over an hour. I don't have that kind of time.

My Macbook and Apple Service

Well, my list of issues are:
1. Screen Mis-aligned when closed
2. 'Moo' noise
3. CPU temp hits 87 at load and sits at 67 (moo range) when idle.
4. CPU Whine which is only apparent on AC and can be stopped by opening photobooth or turning a core off/loading the core.
Told apple technical this. Was i offered a replacement? (even though i have had it 3 days) NO
I was told to either take it to an apple service centre and have them look at it or a full refund then i can buy another one if i wish. Why can i not just be shipped a new one?
So its down to the service centre tomorrow and to see what they think! Pretty poor and to boot no one i speak to speaks good english its really poor!

the bigger question is....is there anypoint getting a new unit?
Will it make any difference? They all seem to have various small issues!

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

Either the power brick is damaged, or the charging circuit is on the blink, or both. Either way, a trip to the Apple Store or the Apple Authorized Service Provider is in order, as this ain't no bargain basement toy.
In the meantime, can attempt an SMC Reset to see if it helps.

Macbook 13" fixed in Apple Service Provider, battery service msg appears

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