Macbook 6,1 charger not working

Macbook 6,1 charger not working A1344
The Macbook is a 6,1 purchased in 2010.
My friend has had a go at the shooting suggestions but nothing seems out of sorts beyond it not working properly.
No damage or signs of misuse.
Ordinarily I wouldn't have thought a warranty would still apply but this paragraph on Apple support page made me wonder.
--- Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of the evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.---
When my friend took the Macbook and charger into an Apple Store in central London she was told it's out of warranty and best option is to just buy a new one.
Any thoughts regarding whether Apple has approved free replacement for these chargers?
She is in UK but machine was purchased in Australia
http://support.apple.com/kb/TS1713
thanks
Jason

all sorted now - new charger given
turns out a bit of intelligent discussion yielded results
so .. if you have any problem with an older mac take it into an Apple Store
theres an excellent chance they will fix and replace even when the machine is out of warranty

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