Macbook Air 13,3" september 2013: intermittent shutdown. What can I do?

MacBookAir September 2013: intermittent shutdown! what can I do??

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  • The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) computers may stop functioning at the Personalize step when installing Windows 7 64bit

    The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) computers may stop functioning at the Personalize step when installing Windows 7 64bit.

    1. Reset PRAM.  http://support.apple.com/kb/PH4405
    2. Reset SMC.     http://support.apple.com/kb/HT3964
        Choose the method for:
        "Resetting SMC on portables with a battery you should not remove on your own".
    If this does not help, contact Apple.

  • MacBook Air 11-inch, Mid 2013 won't boot with external USB keyboard

    Hello,
    Just bought a MacBook Air 11-inch, Mid 2013 (8GB, i7, 512GB SSD) today.
    All available software updates are installed (OS X 10.8.4 (12E3067)).
    Also have a Macbook Pro Retina.
    If I connect a external USB keyboard (Kinesis Advantage Pro USB) to the Air then it don't boots.
    If the keyboard is connected directly to the Air USB port then it don't shows the Apple logo on grey background after power on, just give a endless loop of the turning on sound.
    If the keyboard is connected to the Thunderbolt display then same empthy grey screen after power on and no sound at all.
    The same keyboard and Thunderbolt display work well with my Macbook Pro Retina and a Macbook Air 2011.
    Any ideas ?
    Thanks,
    Karsten

    I like it very much. I use it on my iPad (and occasionally my iPhone). I'm kind of a keyboard snob actually. I tried the Apple wireless keyboard first. Apple keyboards have a short throw that hurts the tips of my fingers. They're very pretty but the on button turns on when I don't want it to and my iPad wakes up in my bag. Strike 1.
    I went to a little keyboard called the Joy and it had a positive switch so I didn't have the wakeup problem. It worked well though after several months I wore it out and had to replace it with another one. I also didn't like how flat it sat and used rubber bumpers on the back. It too had a short throw that hurt my finger tips after a while but it was better than the Apple.
    Then I discovered the Logitech bluetooth keyboard, the K811. This is a great keyboard. It switches between multiple targets with one press, it has a positive on/off switch, the keys light up, it's rechargeable and lasts a long time, and the slight cushioning on the keys keeps my fingers from hurting. I put the rubber bumpers on it though like the Joy because I like the keyboard to sit up a little. It's a tiny bit bigger than the other keyboards but I like it a lot, better than my MBA keyboard and better than my iMac wired keyboard. I'm trying out an after market keyboard on the iMac now but I'm thinking about switching to one of these for the iMac.

  • My cursor will not move on my MacBook Air. I've forced a shutdown, but it still won't move, and now I can't move the cursor to click my user image to log in. What should I do?

    My cursor will not move on my MacBook Air. I've forced a shutdown, but it still won't move, and now I can't move the cursor to click my user image to log in. What should I do?

    Trackpad does not work properly

  • I brought a macbook air 11 inch mid 2013 since i have updated mountain lion it shuts down automatically I have done SMC reset still I have the same issue... any suggestions??/

    I brought a macbook air 11 inch mid 2013 since i have updated mountain lion it shuts down automatically I have done SMC reset still I have the same issue... any suggestions??/

    the thing is that when i did the clean install they did check with a hardware test first and nothing was wrong, i guess it was a false-positive, is there anything in the kernel report from which i can say it's either hardware or software related

  • My MacBook Air (11-inch, Mid 2013) Flash Drive replaced twice in one week?

    My MacBook Air (11-inch, Mid 2013) crashed a week ago, and Apple repair replaced SSD. Last night, it crashed again. I'm taking it in to have the SSD replaced again! I saw Apple's Flash Drive Replacement Program for the earlier MBA's, so why haven't they fixed this problem?

    Thanks for the quick reply...The battery may last three or so days with lots of sleep time and intermitant use...Here's the info you asked for:
      Model Information:
      Serial Number:          D86324701WYF909AH
      Manufacturer:          SMP
      Device Name:          bq20z451
      Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          511
      Hardware Revision:          000a
      Cell Revision:          1198
      Charge Information:
      Charge Remaining (mAh):          4354
      Fully Charged:          No
      Charging:          No
      Full Charge Capacity (mAh):          5154
      Health Information:
      Cycle Count:          10
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          -868
      Voltage (mV):          8166
    Thanks again....

  • My new macbook air( 761-13", ios 10) suddendy shutdown today during copy of a dvd from external dvdrom. and it does not turn on or start up.what should i do?

    my new macbook air( 761-13", ios 10) suddendy shutdown today during copy of a dvd from external dvdrom. and it does not turn on or start up.what should i do?

    Hello kanani-2014,
    After reviewing your post, I have located an article that can help with your Mac not turning on. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    Troubleshooting: My computer won't turn on
    Resolution
    If your computer won't turn on, try each of these steps:
    Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
    If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter. 
    Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
    Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
    If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
    MacBook Pro: How to remove or install memory
    MacBook: How to remove or install memory
    Mac Pro: How to remove or install memory
    Mac mini: How to remove or install memory
    iMac (27-inch, Late 2012): Installing or replacing memory
    iMac: How to remove or install memory
    Reset the SMC.
    If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • My built in webcam has stopped working on Skype following an update. Does this mean my macbook air has blocked videochat on skype? How can I fix this problem?

    Hi, my built in webcam has stopped working on Skype following an update. Does this mean my macbook air has blocked videochat on skype? How can I fix this problem?

    See this thread:
    https://discussions.apple.com/thread/5306216?tstart=0
    FIX:  
    1. You need Time Machine
    2. Go to folder /Library/CoreMediaIO/Plug-Ins/DAL/
    3. Copy AppleCamera.plugin to good place (usb memory stick is the best place).
    4. Go to Time machine in date that skype work fine.
    5. Change AppleCamera.plugin with file from Time Machine
    6. Restart system, Now skype need to work with camera.
    If that doesnt pass,
    Suggest looking here, much success has been found:
    http://community.skype.com/t5/Mac/OS-X-10-8-5-broke-Video-on-MacBook-Air/td-p/18 91729/page/4

  • When is the new macbook air coming..?? and what are the probable updates, both software and hardware..??

    When is the new macbook air coming..??
    and what are the probable updates in both softwares and hardware..??

    SubmissionsStay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:Speculations or rumors about unannounced products.
    You'll want to ask this question elsewhere. "Management" on these boards don't want these topics.

  • How is it possible to download Lion on a Macbook Air. I have the answer that "it can't be downloaded on this computer". I bought it with my previous MacBook and I would like to make DVD of it. Thank you.

    How is it possible to download Lion on a Macbook Air. I have the answer that "it can't be downloaded on this computer". I bought it with my previous MacBook and I would like to make DVD of it. Thank you.

    Check that your MBA meets the System Requirements for Lion..
    See Here under General Requirements...
    http://support.apple.com/kb/SP629

  • I just bought the os 10.7 lion, so I want to install that in my macbook air running os 10.6.8. How can I do that?

    I just bought the os 10.7 lion, so I want to install that in my macbook air running os 10.6.8. How can I do that?

    Make sure your system is compatible:
    To use Lion, make sure your computer has the following:
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
    Find out if your current Mac has one of these processors by clicking the Apple icon at the top left of your screen, then choosing About This Mac.
    OS X v10.6.6 or later (v10.6.8 recommended)
    Get up to date with the latest version of OS X Snow Leopard to purchase OS X Lion. If you have Snow Leopard, click the Apple icon and choose Software Update to install version 10.6.8.
    If you are running OS X Snow Leopard you may purchase OS X Lion for $19.99 by calling 1-800-MY-APPLE. You will receive an email containing a content code to download OS X Lion via the Mac App Store.
    If you're running OS X Leopard, you need to upgrade to OS X Snow Leopard prior to upgrading to OS X Lion. OS X Snow Leopard is available via DVD for $19.99 by calling 1-800-MY-APPLE.
    7GB of available disk space
    2GB of RAM
    Apple - Support - Lion - Installation and Recovery
    Follow Instructions:
    OS X Lion Installation Guides

  • Tried my k3772-z modem to connect macbook air to internet and got the message: you can't use this application with this version of mac os x. Is there a setting that needs to be changed?

    Tried my k3772-z modem to connect macbook air to internet and got the message: you can't use this application with this version of mac os x. Is there a setting that needs to be changed?

    I can't help you with a direct answer.  For third-party devices you should contact the vendor (Vodafone). 
    If you have an iPhone (or an Android phone with hot-spot capability) you can use that to connect to the Internet without paying for a separate cellular service.

  • How can I sync my iPhone on my macbook air without deleting everything on my iPhone, How can I sync my iPhone on my macbook air without deleting everything on my iPhone

    How can I sync my iPhone on my macbook air without deleting everything on my iPhone, How can I sync my iPhone on my macbook air without deleting everything on my iPhone

    The application ITunes presumes that the information, data, music, etc in its database is the correct master. In doing so, it will overwrite and replace any information previously on the phone. You probably will want to transfer the iTunes data directory from it's original location (presumably the system yoiu used to sync with your iPhone previously), the the new system.
    If your iPhone has data from a different Apple ID, than the ID you will use on the new notebook, then be prepared to lose the data on the phone if you sync. It's meant to work that way.

  • I'm running Lion on a Late 2008 MacBook Air.  With no other applications running, I can no longer Check for Software Updates.  It gets abut half way through the checking process and then freezes.  The MBA passes Disk Utility. Thoughts?

    I'm running Lion on a Late 2008 MacBook Air. 
    With no other applications running, I can no longer Check for Software Updates.  It gets about half way through the checking process and then freezes. 
    The MBA passes Disk Utility. Thoughts?
    Thanks
    Jim Taylor

    How long do you leave it?
    Mine can sometimes sit for quite a while (maybe 10 minutes??) before it finally finishes.
    You could look at the relevant logs via Console (Utilities folder) to see if Software Update is complaining about anything.
    charlie

  • My macbook air power cord glows orange vrs green what needs fixed?

    my macbook air power cord glows orange vrs green what needs fixed? the battery is not charging now, but the power connector glows green briefly and then goes to a steady orange. is this a power cord issue, a battery issue?
    thanks

    The orange LED indicates that the battery is in the process of being charged.  Depending upon how depleted the battery is, it might take 4 hours to completely recharge.

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