MacBook Air 2013 Camera Problems

I have a MacBook Air 2013 and recently, after the most current update my built-in camera not only does not work with Skype but does not work with Facetime or Photobooth either.
Under "Camera" in System Report my camera does not show up. I have rebooted, shutdown and cold-booted, pressed Shift + Alt + Ctrl + Command when booting.
I don't want to do a fresh install of my (brand new) computer all over again just yet. What should I do? Is it a software issue?
It's rather frustrating because I can't Skype or even Facetime my family and resorting to an external webcam is a ridiculous notion for a laptop.
Thanks,
scintoon

Hey dominic23,
Thanks - that update solved the issue of me not being able to use the webcam. However, now my mic does not work as well. I have rebooted a few times (shut down, cold boot) as well as holding the Shift + Alt + Command when powering up.
Is there a fix to this? Apple seriously needs to fool-proof these updates. Or, at least never have any of these problems in Mavericks
Thanks for all your help.

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Well the strange thing is i had this problem too went to the apple store couple of times and they mentionened twice that they are aware of this problem and it will be fixed in an update......
A month ago i spilled water on my mba and motherboard was replaced funny thing is with my old drive and only motherboard replaced i do not have this problem anymore....therefore i am allmost absolutly sure this was hardware issue.
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Macbook Air 2013 battery problem

Hi all,
I just got my brand new Macbook Air 2013 model today, I can't power it up until the AC Adapter is connected. When I finished all the setups, login into the system, I found out the battery shows 0%. This is my first Mac, would like to know if this is normal. Cause from my experience with windows laptop, they all comes with pre-charged battery. Thank you very much for your assistance in advance.

That's not normal, & if it doesn't begin to work as expected after say, 15 minutes, try
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Macbook Air 2013 USB problems (won't connect/ reconnecting)

I have a new Macbook Air 13-inch Mid 2013 with all the upgrades possible (1.7 Ghz i7, 8GB RAM, 512 GB SSD). I am running Mac OS X 10.8.5. Every software is at the latest version.
I am having troubles connecting a couple of USB 2.0 devices to the Macbook. The first one is my phone. It's a HTC One and when I plug it in dmesg gives this output:
USB (XHCI Root Hub USB 2.0 Simulation):Port 2 on bus 0xa connected or disconnected: portSC(0xe0206e1)
USBF:          6342.136          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6342.136          The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14000000).
USBF:          6343.773          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6344.242          The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14000000).
USBF:          6345.579          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6347.837          The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14000000).
USBF:          6348.705          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6349.481          The IOUSBFamily has successfully enumerated the device (Port 2 of Hub at 0x14000000).
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USBMSC Identifier (non-unique): SH366W906094 0xbb4 0xf91 0x228, 2
USBMSC Identifier (non-unique): SH366W906094 0xbb4 0xf91 0x228, 2
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USBMSC Identifier (non-unique): SH366W906094 0xbb4 0xf91 0x228, 2
The Identifier message keeps repeating every couple of seconds until I plug the phone out. It also won't show in System Report -> USB.
The second device is a Kinect for Windows (Model 1517). Here it is almost the same. dmesg gives me the following output:
USB (XHCI Root Hub USB 2.0 Simulation):Port 1 on bus 0xa connected or disconnected: portSC(0xe0206e1)
USBF: 6916. 69 The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14100000)
USBF: 6916. 69 The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14100000).
These three lines keep repeating every couple of seconds until I plug it out again. But here I get something in System Report -> USB:
Hub:
Product ID: 0x02c2
Vendor ID: 0x045e (Microsoft Corporation)
Version: 0.01
Speed: Up to 480 Mb/sec
Location ID: 0x14100000 / 15
Current Available (mA): 500
Current Required (mA): 2
Microsoft Kinect Camera:
Product ID: 0x02bf
Vendor ID: 0x045e (Microsoft Corporation)
Version: 2.05
Serial Number: 0000000000000000
Speed: Up to 480 Mb/sec
Manufacturer: Microsoft
Location ID: 0x14120000 / 22
Current Available (mA): 500
Current Required (mA): Unknown (Device has not been configured)
Microsoft Kinect Audio, © 2011 Microsoft Corporation. All rights reserved.:
Product ID: 0x02be
Vendor ID: 0x045e (Microsoft Corporation)
Version: 1.00
Serial Number: A22595W01332214A
Speed: Up to 480 Mb/sec
Manufacturer: Microsoft
Location ID: 0x14110000 / 3
Current Available (mA): 500
Current Required (mA): Unknown (Device has not been configured)
This is still a little strange because there are supposed to be 3 devices (the motor is missing).
So, I haven't yet had the chance to test on other computers but I will try to get my hand on one this weekend. And I will buy an external powered USB-hub to see if it is a power issue, which I doubt because the phone doesn't need that much and the Kinect comes with an external power supply.
Any idea how I can use my hardware? Is there anything more I have to look for? Known bugs? Do you need more information? ANY help is highly appreciated!
Thank you!

For me the issues are resolved but I guess it won't help you much. Sry.
The HTC One could not properly connect because the USB cable was broken somehow. I bought a new one and it worked ever after. It's crazy because I tried 3 cables before (which I had successfully used with other devices), but they were all very cheap, from the same manufacturer and bought at the same time. Must have been a bad batch or something.
The Kinect was a different story. Here the problem was that the firmware was not compatible with the driver on the MAC. I did some research and since I can't make my own drivers I got myself another Kinect with an older firmware and that resolved this issue.
Good luck.

MacBook Air 2013 Internet problems

I just recently ordered a 2013 MacBook Air and it arrived in the mail today. All was going well until I began to encounter problems with the Internet, repeatedly. When it's working everything is fine and dandy, but sometimes when I am trying to look something up the bar will just stop loading the new page, and I'm stuck there until I restart it or log off and back on again. When the bar stops loading I can't do anything that requires Internet, until I choose one of my two previously said options. Can someone please help me? I bought this machine for college, and if im having these (very) frustrating problems already I'm going to go crazy! Unfortunately I'm not one of those tech-savvy people who can change their Internet channels and such!! Please help!

The warranty entitles you to complimentary phone support for the first 90 days of ownership. If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different.

Macbook air 2013 camera won't show up in streaming softwares

Hi,
I just bought the new 2013 macbook air and I was trying to stream to a flash media server with Adobe Flash Media Live Encoder and Wirecast, but onfortunately both of them say that they can't find a video capture device.
What might be the cause of this?
Regards,
Zoltan

Hi Liz,
Thanks for using Apple Support Communities. This article has steps to try if your Mac isn't recognizing your iPhone 5s:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
If that does not help you may also want to try a quick reset of SMC to see if that helps:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Cheers,
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Macbook Air 2013 OSX 10.9.2 iSight Camera not working

Hello to everyone!
I have a problem here in my new macbook air 2013.
Since I updated my osx to 10.9.2 my iSight Camera is not working anymore. I tried to reset the SMC and PRAM without results. I also checked the permissions on my hard disk without any result.
I've also tried to delete my AppleCamera.plugin file from /Library/CoreMediaIO/Plug-Ins/DAL/ and I tried to use another one from OSX 10.8.4 but it's not working.
What can I do more?
Is there any way to fix this problem without formatting?
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Marco Alioli

marcoalioli wrote: ... What can I do more?...
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Webcam not working for Macbook Air 2013 after upgrading to OSX Mavericks? Yahoo/ Google/Skype cam chats not working. Facetime works though. Any updates of Mavericks released to fix this?

Webcam not working for Macbook Air 2013 after upgrading to OSX Mavericks? Yahoo/ Google/Skype cam chats not working. Facetime works though. Any updates of Mavericks released to fix this?

I have a MacBook Pro Retina display: 15.4-inch late 2015 with OS X Mavericks install, only on second week.
Insight works on FaceTime, Skype, but yahoo program does not show insight cam in dropped down.
Now when I got my new MacBook Pro, I down loaded all new Skype (worked tested), FaceTime (Worked Tested), Yahoo (not worked)
Fix:
With the new Maverick you have to use there messager program Version 8.0 (4218). Once I add my yahoo account video works again.
It also supported AOL, AIM, Google Talk, Jabber.
Guess I miss it frist time... hope this helps...

Macbook Air 2013

I just got myself a new Macbook Air 2013 and while I realized I couldn't expect the smoothest experience, I never expected this much hassle with it. So many differnet issues. No need to have a sad face about it, though - let's get together and figure out how to make this work! At least we only have one graphics chip to worry about this time around
This is going to be a pretty long post but I figured it's good to have it all in one place. Please correct me if you think this is the wrong way to post these things.
Installing and booting
Booting from a normal 2013.6 USB key works fine, but I couldn't seem to get either GRUB or Syslinux working.
I was able to boot by first installing Arch Linux following the Macbook guide at the wiki (having a separate FAT32 /boot partition). Skip the bootloader installation.
Installing rEFInd from OS X (important!) and installing the EFI stub loader made me able to boot fine.
Separate thread.
Stability problems
This is the big worry for me. Every now and then my system hangs for a brief moment and everything involving net or disk access just hangs there for a while and then it seems to work.
So far it only seems to happen when I run something disk- or CPU-intensive. Also had an occassion when I couldn't start X and just got this repeating all over my screen:
ata1.00: failed command: WRITE FPDMA QUEUED
ata1.00: cmd 61/08:f0:10:8c:c2/00:00:0b:00:00/40 tag 30 ncq 4096 out res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
On the next attempt it worked fine.
I did SMART short and long tests on my disk and they returned fine:
smartctl -a
There are some messages in my boot that indicate this could be disk and/or ACPI related.
journalctl -b
dmesg
This was on a boot when my NIC was renamed from eth0 to wlp3s0 as noted under Wifi - this should hopefully not be a big deal to fix. Will update when I look more into it.
uname -a:
Linux temperance 3.9.7-1-ARCH #1 SMP PREEMPT Thu Jun 20 22:45:32 CEST 2013 x86_64 GNU/Linux
WiFi
WiFi does not work out of the box. Installing wireless-bcm43142-dkms from AUR made me able to connect to my network. I haven't been able to get it stable yet -interface name changes randomly between wlp3s0 and eth0 between reboots and I get disconnected from my network every 30 minutes or so. Disconnects seem to correlate somewhat with the freezes mentioned above.
Separate thread.
Touchpad
Have only been able to get it to work like a one-button mouse using evdev for now. Looks like an upstream bug.
Separate thread
Audio
In order to get audio, I need to put the following in /etc/asound.conf:
defaults.pcm.card 1
defaults.pcm.device 0
defaults.ctl.card 1
I'm no ALSA pro, but I can only seem to get output from the headphone jack so far - no speakers yet.
Last edited by Legogris (2013-06-27 20:21:11)

While I'm using Ubuntu and not Arch, I wanted to chip in with my experiences.
First, I am happy to tell you that I've found a fix for the ata errors/freezes (which for me were so bad I could hardly install) -- at least I think it's the same or related. I got udevd spitting errors about blkid timing out, and it couldn't find the disks. I found this in a Ubuntu forum -- sadly, I can't find the url now. Anyway, Pass
libata.force=1:noncq
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YMMV and I am not certain that it doesn't have bad side effects, but for me it made the laptop usable.
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How do I install Adobe Shockwave Player on the new Macbook Air 2013

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Plug-ins need to be enabled in a new Mac.
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A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Best.

HT1379 A flashing question mark appears when I re/start my MacBook Air 2013. At first, I pressed Power & Option button and it recovered from Internet. Then, four options appeared but none of them are helpful. Could u please help me to solve it asap?

Hello,
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You can try the following:
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
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4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
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I have a MacBook Air 2013 Model and Microsoft office 2011. Is this version of Office compatible with my Mac and will it work successfully?

Yes. I ran it successfully on Mountain Lion and had no problems when I upgraded to Mavericks. Be sure to apply the latest software updates.

Crack sound Macbook Air 2013

Hello,
i've got a problem(if we can call it) with my Macbook Air 2013(bought on july 2013).
when i type,i usually put my hands on the surface right next to the pad.
i do not apply any forces or put all the weight on the surface but it sounds like a crack or something similar.
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your touchpad is probably cracked... get it repaired by the guys at apple.

Macbook air FaceTime camera is horrible

macbook air FaceTime camera is horrible, anyways of doing FaceTime better on this ...

JILLS 4m Guildford wrote: ... please can you provide me with any suggestions on the external camera, most of them doesnt even get detected .....
(1) http://www.mac-compatible-web-cam.com/
(Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your built-in camera, the same info and troubleshooting applies.)
(2) However, first try restarting your Mac, modem and wireless router.
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Whoever you video with should also check their speed. Video quality depends on speed of the internet connection at BOTH ends.
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Message was edited by: EZ Jim
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Can not open app store on macbook air 2013

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Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
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MacBook Air 2013 Camera Problems

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