Macbook air apparently has liquid damage???
Need advice please! Bought a macbook air from littlewoods in july 2010. Had problems after one month with the airport - it would not switch on, or if it did turn on it would turn off again within minutes (note: i'm not talking about connecting to wifi here - the airport itself would not turn on). Then a few weeks ago, it got even worse to the point where it doesnt turn on at all. This is a major problem for me because i need an internet connection for my work at university. I therefore temporarily used tethering to my iphone.
Next, one day last week, the macair switched off itself and would not turn on. It also went extremely hot - so hot i couldnt even touch it.
So i called up the mac support line the next day but when i tried to switch the laptop on, it wouldnt even flicker - not even with the charger in. I was told that it was a hardware problem and take it into a mac store, which i did
At the store, the mac turned on (i assume because it had time to cool down) but the airport was still problematic, so they took it in to run further tests and determine the cause
Today, i received a call where apple say that the airport problems are caused by liquid damage, even thiugh i DEFINITELY did not drop any sort of liquid on it.
They also said it will cost £1539.60 to repair (as liquid damage is not covered in the warranty) because everything needs replacing (including things like the speakers) - everything else however, works fine!!
There is no way that i dropped any liquid on the notebook. I've barely even used it!
Since apple will not repair or accept it back under the warranty, i talked to littlewoods and they said they cannot accept it back either.
We haven't even paid for it yet - the first installment is in july.
What would you advise?? I am considering putting in a complaint because in my opinion, it is a manufacturing problem.. Or when it went hot, the parts must have melted. I certainly did not cause any damage to it :S
Please help!!
Your best bet is to take this up with a manager at Apple Customer Support.
Allan
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