Macbook air cannot shut down after upgrading to yosemite

Hi all,
I have a problem from my macbook air purchased at 2012 and current version is Yosemite 10.10.
I upgraded my mac to Yosemite in Oct and it starts not able to restart or shut down. I try to update the software as I see in the App Store and I once again not able to restart. The only way I can do is shut down it manually by pressing the Power button and the software is not yet updated despite it restarted again.
Can anyone teach me how to handle this issue? as it is driving me crazy!!!

Hi beekatt,
Welcome to the Support Communities! The resource below will offer some suggestions if your battery is draining quickly. Have you tried shutting the computer down to see if you get different results?
OS X Yosemite: If your battery runs out of charge quickly
http://support.apple.com/kb/PH18599?viewlocale=en_US
If your battery on your portable Mac runs out of charge more quickly than you expected, check your battery’s condition.
Hold down the Option key and click the battery icon in the menu bar of your Mac.
You will see one of the following conditions:
Normal: The battery is functioning normally.
Replace Soon: The battery is functioning normally but holds less charge than it did when it was new.
Replace Now: The battery is functioning normally but holds significantly less charge than it could when it was new. You can continue to use your battery until you replace it without harming your Mac.
Service Battery: Your battery is not functioning normally, and you should have your Mac serviced.
Monitor your portable computer’s battery
If your battery won’t charge completely
If your battery’s status is Not Charging
If an X appears on the battery icon in the menu bar
I hope this information helps ....
- Judy

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Macbook Air 11" shuts down after few minutes running

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At what point is the shutdown occuring? As soon as you launch the install app?
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Hi beekatt,
Welcome to the Support Communities! The resource below will offer some suggestions if your battery is draining quickly. Have you tried shutting the computer down to see if you get different results?
OS X Yosemite: If your battery runs out of charge quickly
http://support.apple.com/kb/PH18599?viewlocale=en_US
If your battery on your portable Mac runs out of charge more quickly than you expected, check your battery’s condition.
Hold down the Option key and click the battery icon in the menu bar of your Mac.
You will see one of the following conditions:
Normal: The battery is functioning normally.
Replace Soon: The battery is functioning normally but holds less charge than it did when it was new.
Replace Now: The battery is functioning normally but holds significantly less charge than it could when it was new. You can continue to use your battery until you replace it without harming your Mac.
Service Battery: Your battery is not functioning normally, and you should have your Mac serviced.
Monitor your portable computer’s battery
If your battery won’t charge completely
If your battery’s status is Not Charging
If an X appears on the battery icon in the menu bar
I hope this information helps ....
- Judy

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Is one of the 'etc.' a SMC reset?
http://support.apple.com/en-us/HT201295
Ciao.

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Try a SMC reset.
http://support.apple.com/kb/HT3964

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My macbook pro unexpectedly shut down after an usb plug in, and it won't turn back on. Please help!

I have this problem also. The only way to get the computer to turn back on is to open the bottom and disconnect the battery then reconnect. I have found similar problems across the web, some people seem to fix the issue by resetting the SMC, but that doesn't do anything for me.

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Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
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Macbook Air Randomly Shutting Down

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Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
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Macbook Pro cannot shut down or restart

My Macbook Pro cannot shut down or restart by any means. I have to forcefully shut it down by pressing the shutdown button for a few seconds.
I was told this might be a system problem so I reinstalled the OS X system but the problem not solved.
This is very troubesome as the system update cannot be installed (because the required restart cannot be done).
Can anyone suggest me what I could do next?
Thank you in advance!
(To add on, my Apple manu seems not working as all. Not only the shut down/ restart function, but also the "About this mac" is not executing anything)
Ning

If this is happening now for the first time, press and hold the power button for a few seconds to force a shutdown, then press again briefly to restart.

Macbook Pro keeps shutting down after a period of inactivity

I don't know if my problem is related to this but after trying to set up Apple's 1Password, my laptop now shuts down after some time after I put it to sleep or even if I don't put it to sleep but don't use it for awhile.      Any ideas?

Interval Since Last Panic Report: 15746 sec
Panics Since Last Report:          1
Anonymous UUID:                    6D0A9F4E-7842-8892-C4EB-02A0645B2A1F
Thu Feb 6 21:29:20 2014
panic(cpu 4 caller 0xffffff802e6b8945): Kernel trap at 0xffffff7faef3fe59, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000040, CR3: 0x000000003112b000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0x0000000000002400
RSP: 0xffffff812206b9b0, RBP: 0xffffff812206ba50, RSI: 0x0000000000000000, RDI: 0xffffff8101fb1000
R8: 0xffffff7faf13d8fc, R9: 0xffffff812206b584, R10: 0xffffffffffffffff, R11: 0xffffff802ec85ef8
R12: 0x0000000000000000, R13: 0xffffff812206bcf8, R14: 0xffffff8101fb1000, R15: 0x00000000ffffff00
RFL: 0x0000000000010282, RIP: 0xffffff7faef3fe59, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000040, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff812206b650 : 0xffffff802e61d636
0xffffff812206b6c0 : 0xffffff802e6b8945
0xffffff812206b890 : 0xffffff802e6cebfd
0xffffff812206b8b0 : 0xffffff7faef3fe59
0xffffff812206ba50 : 0xffffff7faef33d37
0xffffff812206bbe0 : 0xffffff7faed2a0d7
0xffffff812206bc60 : 0xffffff7faed1659b
0xffffff812206bcd0 : 0xffffff7faed191d8
0xffffff812206bd40 : 0xffffff7faed19363
0xffffff812206bdb0 : 0xffffff7faed18dd4
0xffffff812206be10 : 0xffffff7faecdfc48
0xffffff812206be50 : 0xffffff7faecdef33
0xffffff812206be80 : 0xffffff7faecde2e8
0xffffff812206bef0 : 0xffffff802ea50e58
0xffffff812206bf30 : 0xffffff802ea4f95a
0xffffff812206bf80 : 0xffffff802ea4fa89
0xffffff812206bfb0 : 0xffffff802e6b3257
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7faecd1000->0xffffff7faed08fff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7faec8e000
         com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7faed14000->0xffffff7faed25fff
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7faecd1000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7faec8e000
         com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7faed 28000->0xffffff7faefcafff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7faec8e000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7faed14000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7faecd1000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide:     0x000000002e400000
Kernel text base: 0xffffff802e600000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 17992128474525
last loaded kext at 9828800164554: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7fb0a4a000, size 65536)
last unloaded kext at 7712720771981: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7faf31a000, size 57344)
loaded kexts:
com.apple.filesystems.msdosfs          1.8.1
com.apple.filesystems.smbfs          1.8.4
com.apple.driver.AppleBluetoothMultitouch          75.19
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.1.7f2
com.apple.driver.ApplePlatformEnabler          2.0.7d2
com.apple.driver.AGPM          100.13.12
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleHDA          2.4.7fc4
com.apple.driver.AppleMikeyDriver          2.4.7fc4
com.apple.GeForce          8.1.6
com.apple.driver.AppleUpstreamUserClient          3.5.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4
com.apple.driver.AppleIntelHD4000Graphics          8.1.6
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.driver.AppleSMBusPCI          1.0.11d1
com.apple.driver.AppleLPC          1.6.3
com.apple.driver.AppleIntelFramebufferCapri          8.1.6
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.4.5
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleMuxControl          3.4.5
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.iokit.SCSITaskUserClient          3.5.6
com.apple.driver.AppleUSBTCButtons          237.1
com.apple.driver.AppleUSBODD          3.3.1
com.apple.driver.AppleUSBTCKeyboard          237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.5
com.apple.driver.AppleSDXC          1.4.3
com.apple.driver.AppleUSBHub          635.4.0
com.apple.driver.AirPort.Brcm4331          615.20.17
com.apple.driver.AppleAHCIPort          2.6.6
com.apple.driver.AppleUSBEHCI          621.4.6
com.apple.driver.AppleUSBXHCI          635.4.0
com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleACPIButtons          1.8
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.8
com.apple.driver.AppleAPIC          1.7
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2.1
com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          170.2.4
com.apple.driver.AppleHIDKeyboard          170.2.4
com.apple.driver.IOBluetoothHIDDriver          4.1.7f2
com.apple.driver.AppleMultitouchDriver          237.4
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.4.7fc4
com.apple.iokit.IOAudioFamily          1.9.2fc7
com.apple.kext.OSvKernDSPLib          1.12
com.apple.nvidia.gk100hal          8.1.6
com.apple.NVDAResman          8.1.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.iokit.IOAcceleratorFamily          74.15
com.apple.driver.AppleHDAController          2.4.7fc4
com.apple.iokit.IOHDAFamily          2.4.7fc4
com.apple.iokit.IOSurface          86.0.4
com.apple.iokit.IOBluetoothFamily          4.1.7f2
com.apple.driver.AppleSMC          3.1.5d4
com.apple.driver.IOPlatformPluginFamily          5.4.1d13
com.apple.driver.AppleGraphicsControl          3.4.5
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOUSBMassStorageClass          3.5.2
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter          1.3.2
com.apple.driver.AppleUSBMultitouch          237.3
com.apple.iokit.IOUSBHIDDriver          623.4.0
com.apple.driver.AppleUSBMergeNub          621.4.6
com.apple.driver.AppleUSBComposite          621.4.0
com.apple.driver.CoreStorage          296.18.2
com.apple.driver.AppleThunderboltNHI          1.9.2
com.apple.iokit.IOThunderboltFamily          2.7.7
com.apple.iokit.IO80211Family          530.5
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBUserClient          630.4.4
com.apple.iokit.IOAHCIFamily          2.5.1
com.apple.iokit.IOUSBFamily          635.4.0
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.3
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.8
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: MacBook Air SuperDrive, apple_vendor_id, 0x1500, 0x1a120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4

IBook shuts down after upgrading from 10.3.3 to 10.3.9

Hi...I tried upgrading an old iBook G3 700 MHz from OS X 10.3.3 to 10.3.9 (combo). Now it won't finish
starting up. I press power, I do hear the chime and get to the point where the first screen with
the simple apple logo shows, but then after 5 seconds it shuts down again. I do hear the disk
going briefly during this time.
I booted with the hardware diagnostics CD that came with the machine, and all tests passed OK
- both the quick tests and the extended tests.
Wanted to just try reinstalling from the Panther CD set that I have, but I've found that I can't
boot from those CDs - does the same thing, shows the apple logo, then shuts down after 5 seconds.
I tried restarting in single user mode, it doesn't seem to get very far - I get the black screen, it
prints about 5 lines of information, then one line saying "Using 983 buffer headers..." and then
it shuts down. Seems like it's not getting far at all into the boot process.
Any thought's on what to try next? Wish I could just reinstall, wiping the slate clean, but even
that doesn't work!
Thanks in advance for any help...
- Bruce

Success! This is so bizarre...
I have two Mac laptops, the iBook 700 MHz that's having the problem, and a newer
PowerBook G4. A few days ago I wanted to recharge the iBook...I've been very diligent
up to this point to use the correct charger with each laptop, the one that each came
with.
I got lazy this last time...plugged the charger for the newer PowerBook into the
older iBook. Then I did the upgrade, and then I shut down the machine. It was after
that that I had problems restarting.
I got suspicious just now and looked at each charger. Thought they would be
interchangeable, but on looking at them the charger for the older iBook says output
is 24v 1.875A, while the one for the PowerBook is 24v 2.65A.
Knowing that there's a PMU (Power Management Unit) in these machines and that it
has settable parameters, I thought, what the heck, plug the correct charger back into
the iBook, just to see what happens. Voila, it started up OK!!!
What the heck ?!?!
I'm pretty well versed in computers (work with Unix and Linux regularly, love the
Mac OS X command line!), just don't understand everything that goes on under the
hood with the Macs these days.
Just to get some final closure on this problem, can anyone explain why doing what
I did resolved the issue? I'd really like to learn from my mistakes.
Thanks to Rhonda and S.U. who responded so quickly for my plea for help!
- Bruce

My MacBook Air Just Shut down and won't start!

Hi Friends, my apple mac book air just shut down while I was working on it. The charger was plugged in. It is a 2009 model. I did the SMC Reset and PRAM Reset. When I press the power button it gives out a beep sound. It did start for a few minutes after the SMC Reset and it also booted for a few seconds after PRAM Reset. but it again down down. I bought this laptop from a neighbour last year who has left the country where I am, thus, he is not in touch anymore. Please Help me in fixing it. Any help is appreciated. Thanks!

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.
If this does not work, see if you can connect in recovery mode, explained in this aricle:
If you can't update or restore your iOS device
If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
Find an Apple Authorized Service Provider
iPhone - Contact Support - Apple Support

MacBook Pro 17inch shuts down after power is pressed

Hello,
My MBP shuts down after I press power button.
It the boot process it goes as far as:
chime
grey screen
grey screen with apple logo
then shuts down completely (sometimes only chime etc.).
If it gets to the login screen, it works normally.
I did SMC and PRAM reset. I removed battery and tried to start it on power connected.
I reinstalled operating system and nothing seams to solve the problem.
I have read number of posts and tried all of the suggestions.
The most common suggested sources of the problem:
battery
graphics card
hard drive
Please let me know if someone was able to solve similar problem.
Thanks, T

The whole story doesn't make sense as anything but a hardware fault.
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

I cannot update apps after upgrading to Yosemite. Please Help!

Hello,
After upgrading to Yosemite, i wanted to go on to iMovie, but i have to update. So i try to update but it refuses and tells me: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
So what i understand is because i bought this mac in the US and I'm using it in the UK its not letting me update it. But what i don't understand is that i was able to upgrade to Yosemite with my mac knowing i was in the UK.
How can i update my applications?
Thank you for your time,
TOAOMA

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iLife/iWork applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116660)

Why does my MacBook Air's shutting down slow down after the recent update?

After the newly update OS X Update 10.9.4, the shut down of my MacBook Air slows down. It will stay several seconds more than before the update. This happens every time I try to shut down my MacBook, please meet my problem.

A Safe Mode boot deletes some system caches that may help.
Startup your Mac in Safe Mode
A Safe Mode boot takes much longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
Once your Mac has booted to the desktop, click Shut Down from the Apple () menu to test.

Macbook air cannot shut down after upgrading to yosemite

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