Macbook Air connects to network fine but will not connect to internet?

I am staying with someone away from home and cannot use my Macbook Air (OSX 10.9.4) with the internet. They have a Comcast network and all other devices including my iPhone, connect with no problems. I have connected to the network and it works initially (loading a web page or retrieving email) but almost immediately the internet stops working and pages freeze trying to load. The wifi shows no problems but internet connection is not working for both email and safari
I have cleared the network info and set up again, reset the router, restarted my computer and other trouble shooting. I have been able to connect to the same network by tethering my phone as well but cannot use the network directly.
Everything indicates that there the network connection is fine but but no internet, please help!

Connect to the problem network. Double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:
www.google.com
Launch the Network Utility application.
Step 1
Select the Lookup tab and paste into the address field by pressing command-V. Then press return. Post the output that appears below – the text, please, not a screenshot.
Step 2
Select the Ping tab and do the same. Please enter the same input as you did in Step 1. Don't use the output of Step 1 as input to Step 2.
Important Note
Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.

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