MacBook Air does not turn on but does this damage it's hard drive ? Can I still save/ recover videos and photos from photo stream?

My MacBook Air was put on sleep mode and a couple of hours later I attempted to turn it on and no response. I called apple support and went through the process to try to power it back on and it would not turn on . Nothing would show on the screen and I heard nothing coming from my MacBook Air .
Is this because it overheated ? does this have to do with where it was charging and placed ? or is this because of battery/ power problems ?
I had no choice but to take it to the apple store for repair . Does anyone know if when this happens it ruins my hard drive ?? is all data lost ?
I have my sons memorable photo and videos on photo stream ? How can I recover that if it would turn on ? it is photo streaming with iPhone but only limited and no videos .. Can I get transferred/ photo streamed to windows computer?
Please help ..any ideas what went wrong and how to save my memorable home videos an photos of my son ?
Greatly appreciated

Well on the Air models there really isn't a traditional hard drive, it is a SSD/Flash drive that is integral to the system and can't really be removed or connected to another Mac for retrieving of files. So yes if you take it in and they have to replace the Logic board, The Hart Of the System, then more then likely all your files will be gone.
That is one reason Apple includes Time Machine for Backing Up the system including your files. If you never used Time Machione then eventually, At Some Point In Time, you will Lose all your data. That is a fact of all computers.

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My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star that just does that for hours

My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star (search icon). It will spin for hours and never go away unless I power off.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Apple 10.7 lion - macbook does not turn off when plugged in. I put the laptop on "sleep" or close the screen and the computer stays on and stays hot! This has been happening ever since the upgrade to Lion! Is there any way to fix this? FIX THIS!!! MY MACB

Apple 10.7 lion - macbook does not turn off when plugged in. I put the laptop on "sleep" or close the screen and the computer stays on and stays hot! This has been happening ever since the upgrade to Lion! Is there any way to fix this? FIX THIS!!! MY MACBOOK GETS TOO HOT WHEN I CLOSE THE SCREEN BECAUSE OF THIS ISSUE!!!! FIX THIS NOW!!!FIX THIS NOW!!!FIX THIS NOW!!!FIX THIS NOW!!!FIX THIS NOW!!!FIX THIS NOW!!!FIX THIS NOW!!! This only happens when it is plugged in!!!!! Any way to fix this? Help.. :-( Please!!!!!!!! The light stays solid when plugged in on sleep mode!!! This *****. Help..

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HT201407 i did all the steps to resolving the problem that my wi-fi does not turn on but it didnt work

i did all the steps to resolving the problem that my wi-fi does not turn on but it didnt work

Hello there, Ahmedalheety.
If you are unable to connect to WiFi with your phone, you will find pretty extensive steps at the following Knowledg Base article to resolve that issue:
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http://support.apple.com/kb/ts1398
Thanks for reaching out to Apple Support Communities.
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My Macbook Air will not turn on this morning after charging all night, what can I do to start it?

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When I try to connect to iCloud, it says there is a server error and does not log me in. This happens every time. How can I circumvent this server error?

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All of a sudden.. My BB began to feel overheated, turn it off and now it does not turn on, even does not charge

All of a sudden.. My BB began to feel overheated, turn it off and now it does not turn on, I remove the battery because it felt hot.. I changed it by a new one.. began to flash.Few seconds later.. once again began to feel overheated and shut it down itself... Now.. Its dead =( I only have 8 months with the BB and now is Broke??? Its frustrated... I lost my information..
Have you ever experience this? What can I do?
Thanks

Not much I'm afraid but when mine overheats and won't charge I put it in the fridge for a minute to cool down then try and recharge. Doesn't always work though. Can't wait for contract to expire and change for something better.

My i phone does not turn on. Have tried plugging it in to a power source still not turning on

MY i Phone does not turn on Have tried plugging it in to a power source and still does not turn on

Have you tried resetting your iPhone?
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No data will be lost.

I just began using my Apple iphone4 and I dont know why the backlight does not turn-off timer does not exist anywhere that I can find. So my battery gets drained when I'm not using my phone. Does anyone know how to adjust it?

Does anyone know why the backlight on my iphone4 does not turn off automatically?

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I have 2 external hard drives, but can not view photos from 1 hard drive in LR5 now. I used this hard drive in LR5 before, but now it does not show up. How do I get the hard drive to show up in LR5?

Any ideas on how to connect hard drive back into LR5?

Hi:
Let's see if I can help you, help me. Operating system is OS X, version 10.8.5.
The photos on hard drive (1) have never been removed from Lightroom (or have they?)They have not been removed from LR.
Could you explain why hard drive (1) stopped appearing in Lightroom, it must have been because you did something, otherwise the photos on hard drive (1) will still appear there.LR always worked great, until I had to upgrade my operating system to get LR5 to work. Then it has been one problem after another.
So, once I ran into this problem and before we started to chat….I simply RE-imported all the photos from (1). They came in fine, except none of their key words came along with them. So my ability to find anything is "0". It was bad enough to have to do the import all over, but the thought of having to re-tag 1000"s of images is overwhelming.
Thanks for your patience.
Kathy

E66 - Screen does not turn off, but keeps showing ...

Hi!
My problem is that quite often the screen does not get completely turned off even after long periods of non-usage. The backlight goes off, but the home screen remains visible.
On one hand I'm concerned about the effect of this on battery life, and on the other hand, it's quite annoying that I can't bring up that nice high contrast date&time screen with the press of the navi button, I have to unlock the keys or slide open the phone, which is by no means quick.
The phone's memory content is - apart from a few media files on the memory card - still is in original state.
Any help would be greatly appreciated, thanks,
clay
Solved!
Go to Solution.

It's weird, but ever since I posted the question on the boards the problem is gone. :-)
(I actually disabled UMTS about the same time, so this may be the key.)
So for now, problem solved. I'll reopen the topic if the problem comes back.

Macbook Air is not turning on or repairing?

Hello, I know there are a lot of similar discussions but my situation seems to be a little bit different. I turned my Macbook Air on the other day and it completely froze at the login screen, the keyboard and mouse were unresponsive, so I forced the computer to shut down by holding the power button for several seconds. When I tried to turn it back on, all I got was the white screen with the apple logo and spinning wheel, after about a half hour of this, I forced it to shut down and tried again... same thing. I tried resetting the PRAM by holding down Command+Option+P+R, it chimed twice and started to turn back on but shut off again. I then tried to restart in Safe Mode by holding Shift, a grey progress bar appeared under the Apple logo and spinning wheel, once it went all the way across the computer just shut off. Eventually, after many useless restarts, I got it to boot up in recovery. I tried to verify the disk and it told me to repair it, so I tried to repair the disk and after a few attempts it cannot be repaired. I then tried to reinstall Mountain Lion, but every time it says there is an error after a few seconds.
Now, everytime I restart the computer the grey progress bar is there, it gets to the end and the computer completely shuts off. The only way I can get it to turn on in anyway is to start up in recovery, where the "Macintosh HD" disk is greyed out and cannot be reparied (after many attempts) in Disk Utility. The only files this computer contains is some photos and Pages documents that are in my iCloud, so I'm not too worried about everything being erased, I'm just not sure exactly how to do it. Does anyone know exactly how to erase the disk and reinstall Mountain Lion? Or any other method that might work better? Ideally, it would be great if I didn't have to erase and reinstall, but I'm loosing hope at this point.
Ps. I purchased the MacBook Air in June of 2012 with Lion in it, I then updated it to Mountain Lion shortly after I bought it. It is the basic 11" model.

Thanks for the reply! I managed to solve the issue by starting up in recovery and using disk utility to erase the disk. Turns out that my computers date was set to April 1999, which wouldn't allow me to reinstall Mountain Lion. After setting the current date in Terminal, I was able to repair the disk and reinstall OS X. I lost all of my files, but most of them were in my iCloud so I'm just happy that my laptop is working again.

My MacBook Air keeps randomly turning off but they keyboard is still lit.

I'll be doing work on my MacBook Air that I only got a month or so ago. and the screen with suddenly turn black. The laptop isn't off as the keyboard is still lit. It is fully charged and plugged in. I have pressed all the buttons but it still won't turn on. I have to press and hold the On/off Button to restart the whole computer. This makes me lose my work. Any ideas?

Resetting the SMC of an Intel-based portable Mac with a battery you should not remove on your own
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
On the built-in keyboard, press the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Release the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
I hope I answered your question.
Austin

My macbook air won't turn on but then sometimes it turns on by itself

My macbook air 2013 purchased 5 months ago has been experiencing a very strange set of circumstances of late. Regularly after going to sleep or being powered off it will not start up again. I have done many SMC resets and Pram Resets to no effect. This issue occured about a month ago in colombia where I had it repaired twice at authorized repair centres. The first time they disconnected the battery and reconnected it. * hours later i brought it back and 2 weeks later they had updated the firmware. That resolved the issue for about a month until these last three days when each morning, whether it had been sleeping or powered off it will not turn on no matter what type of power on i do. There is no sign of life.
Here's where it gets weird. For the past three days it has powered on without me touching it, at random and different times each day, after at least a few hours of failing to do so. Also, as of last night My charger light will only turn on while the computer is powered off. However the AC power still reads as connected and the computer runs off the AC power not draining the battery but not charging it either. Is my computer haunted?
The issue began with mavericks, but after the first time it powered on by itself three days ago I followed apple supports suggestions and upgraded to Yosemite the 10.10 version.
I have copied in the system report under the power settings at the bottom of this post and if anyone has any idea please let me know, I have a case open with apple but so far no answers have been found.
Also I have decided to try something today by scheduling a power on/ wake up for 9:00 am tomorrow, we will see if this will work.
For those who would suggest I go to an apple store that is not possible as I am in Ecuador and remaining in South america for the next two years. I can take it to an authorized repair center but am hesitant to wait another 10 days when the fix may not work, like the last few times in Colombia. Thanks for any help you can offer.
Luke
Battery Information:
Model Information:
Serial Number: D8642262U62F90KAC
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1200
Charge Information:
Charge Remaining (mAh): 7083
Fully Charged: Yes
Charging: No
Full Charge Capacity (mAh): 7223
Health Information:
Cycle Count: 93
Condition: Normal
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 8483
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: No
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
Current Power Source: Yes
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 10800
Standby Enabled: 1
Battery Power:
System Sleep Timer (Minutes): 97
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 97
Wake on AC Change: No
Wake on Clamshell Open: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 10800
Standby Enabled: 1
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0000
Revision: 0x0000
Family: 0x0000
Serial Number: 0x00000000
Charging: No
Power Events:
Repeating Events:
Type: Wake or Power On
Time: 9:00 AM every day

See this article:
http://support.apple.com/kb/ht3964
Find the section that applies to your computer, and follow the instructions.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

MacBook Air does not turn on but does this damage it's hard drive ? Can I still save/ recover videos and photos from photo stream?

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