Macbook Air fails to wake up from sleep. The keyboard lights up but the screen was still black. Had trouble turning it on and off and after I was able to turn the notebook back on, my information was lost.

My brand new macbook air is just over 1 month old, and I am already having a problem. While working on a pages doc I stepped away for a couple of minutes to find that my notebook went to sleep. battery life was 71%. So I tryed to wake it by keying a few buttons, but the screen would not wake and the keyboard was lit up. Also, I could not power it down. I was only able to power it down after i plugged it in to the wall outlet. After I restarted the computer my document was lost. I changed the settings so that the computer was fall asleep after 1 hour of no activity, because I'm afraid this will happen again and I will lose my work. What can I do to fix the problem?
Regards,
Tiffany

Well, since upgrading to Mavericks, I started watching a movie. Suddenly the screen dims and then goes black. Trying to waken my MBA means I need to restart. I have turned off all the sleep fuctions for the monitor and the hard drive. Still is happening??

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I spilled coffee on my MacBook. I dried it for 24 hours. It turns on, the keyboard lights up but the screen is blank. Any help?

I spilled coffee on my MacBook. I dried it for 24 hours. It turns on, the keyboard lights up but the screen is blank. Any help?

Make an appointment at an Apple store genius bar for a free evaluation.
Ciao.

MacBook Air fails to "wake"

I have a 2014 MacBook Air running 10.9.5 with 1.4 GHz Intel i5, 4GB 1600 MHz DDR3.
Have only noticed today that when I try to wake it from sleep mode, I get a black screen and only my cursor- and nothing else. Not even my screen saver, so I have to press the power button (the only key that seems to function). It runs fine in all other respects, and the only updates in the last month are the security update (2015- 002) and the update to Safari (which I don't use anyway).
Not sure what could be causing this- and if anyone's got a solution that'd be great.

Hi flowerbedgrl
Hope you are well.
So, I'm guessing you've noticed this multiple times today (it wasn't just a once-off)? I'm also assuming you've checked your Energy Saver settings etc.
You could try doing this:
Shut down the computer
Unplug the power cable
Wait about 15 seconds, and reconnect power cable
Restart while holding down Command and S (keep these keys pressed until you see a black screen with white text).
When the text stops, the bottom line should read: root#
Type in the following lines (taking careful note of where the spaces are), one by one, pressing the return key after each line:
mount -uw /
cd /Library/Preferences
mv com.apple.loginwindow.plist oldlogin
reboot
7. Your Mac will reboot.
If you find that your Mac still does the 'black screen' thing, wait about 10 seconds and try clicking around with your cursor to determine if it now wakes up or not.
Hope this helps.
Joe.

MacBook Pro doesn't wake up from sleep mode

My MacBook Pro (late 2011) with OS Mavericks doesn't wake up from sleep mode anymore. Battery is fully charged and the cable is plugged in. I can still hear the ventilator running, but that's all. I never had any problems, but since about 2 weeks this problem occurs. It usually then woke up after 10-15min, but now nothing happened since 4 hours.
Is there anyone who could possible help me? Unfortunately there is no Apple Store in my area where I could go to.

Step 1
Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
Step 2
If you're running OS X 10.8.5 or earlier, from the menu bar select
           ▹ System Preferences... ▹ Accessibility
If the checkbox at the bottom marked
          Enable access for assistive devices
is checked, uncheck it and test.
If you're running OS X 10.9 or later, select
           ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
Step 3
In the Energy Saver pane of System Preferences, uncheck the box marked
          Put hard disks to sleep when possible
Step 4
This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that heading, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You may see one or more reports with a name that begins with "Sleep Wake Failure" followed by a date. Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
Step 5
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ Diagnostic and Usage Messages
In the search box in the window's toolbar, enter "powerd" (without the quotes.)
You may see one or more lines like this:
com.apple.message.signature: Platform Failure
If you do see that, and you did everything in the preceeding steps, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

HT203176 MacBook Pro will not wake up from sleep

My MacBook Prof laptop will not awaken from sleep sometimes. The laptop could be left open and I walk away for awhile. Come back and it is in the black screen status. When I hit a key to wake it up....it won't. Have to hold the power key down for several seconds to turn it off, then push power key to turn back on. Also, sometimes I close the lid and walk away. Come back several hours later and it will not wake up. Went to the Apple store a few weeks ago. They ran a quick diagnostic on my hardware and said it was all fine. They suggested they wipe clean the hard drive and I start fresh. We did and everything was fine for a few weeks. Now it starting all over again? Very frustrating and time consuming to have to restart your computer multiple times a day.
Any suggestions or thoughts? Could it be a hardware issue? Should I let the Apple store run the 7 hours hardware test?
Thanks.

"Applecare expired recently."
How recently? I would still give them a call. You may be surprised at the outcome.
See Article: http://support.apple.com/kb/TS2377 *MacBook Pro: Distorted video or no video issues*
!http://i50.tinypic.com/izvwo1.gif!

MacBook Air fails to wake and reboots instead after upgrading to Mavericks

Hi,
I've got a MacBook Air, 2011, 13', that has been working fine for a few years already. I upgraded to Mavericks two days ago and so far it has been working great except for one irritating issue - it keeps rebooting my system instead of waking up the computer from sleep after some long sleep cycles. For instance, I was working on my MacBook for the whole day yesterday and put it to short sleep for a few times and everything worked fine. But when I put my Mac to sleep and got back home and tried to awake it, I saw a rebooted login screen, and the system suggested that I should send a crash report to Apple.
The exact same thing happened just a few minutes ago when I awoke my Mac from a night-long sleep.
On Lion and Mountain Lion, I never had such issues.
Is this an issue with Mavericks that I should fix somehow?
Thanks for your replies.

Well, since upgrading to Mavericks, I started watching a movie. Suddenly the screen dims and then goes black. Trying to waken my MBA means I need to restart. I have turned off all the sleep fuctions for the monitor and the hard drive. Still is happening??

Macbook Pro Retina Slow Wake Up from sleep

Hi, my 13-in MacBook Pro is the late 2013 version installed with OS X Mavericks 10.9.4.
I have noticed that ever since I upgraded my OS from 10.9.3 to my current one, whenever my MBP goes to sleep (standby mode) and when I want to continue using it, swiping my fingers across the trackpad will bring the cursor back on but on a BLACK blank screen. It will then take about another 15-20 seconds before my screen comes back on. It is irritating especially when I am rushing my work.
On the other hand, pressing any key on my keyboard brings it right back to my start screen.
Is it a problem with the OS or just my MBP?

Yeah I've had this problem too, unfortunately there's no way round it but to wait a few seconds after it goes to sleep before touching the trackpad or the keyboard.

Anything new on the "Macbook Pro won't wake up from sleep" problem?

I just had it for the first time, and did the "hold down power button to reset" option. Scary, but I see I'm definitely not the only one with this problem. (To clarify, it's when I open up the computer after putting it to sleep, and get only a movable cursor and a black screen.) The computer is about a month and a half old. I'd been putting it to sleep regularly that entire time with no problems that I can tell (except the battery does have to recharge when I plug it in after sleep for a long time, but as far as I can tell, it IS asleep during that time - the laptop is still cold).
I don't have anything attached to it or linked to it with Bluetooth (only external thingie is an Airport Express), and I don't use Time Machine. I've seen some of the other suggestions, and I haven't tried them yet, but the page on the SMC reset makes all sorts of dire warnings about MAKE SURE YOU TRY EVERYTHING ELSE BEFORE DOING THIS. How should I approach those warnings? Anything new anywhere I could try for next time? Oh, and is there a more computer-friendly way to get out of that black screen than what I did - holding down the power button?
Thanks in advance.
Message was edited by: LeaperBP

Hmm. Has that actually worked for anyone? The posts I've read here (at least for those w/o Snow Leopard) only mention it as something that HASN'T.
Has method of putting the computer to sleep had any relevance? Is this something I should take to some level of official Apple folk? I really hope they're working on it (it seems to have existed in Leopard for quite a while now, though if it's happening more often with Snow Leopard, I'm hoping that creates new impetus).

Can't wake Pismo from sleep - no green light

I have a Pismo G3 all working perfectly with a new harddrive new ram etc, but I have a intermittent problem that when I leave the computer alone it will go to sleep, the screen goes black and the green light on the hinge will pulse up and down as it should, and if I wake the computer it pops back to life as it should, except sometimes when I come back to use the computer the screen is black BUT the green light is OFF, no pluse and the computer is unresponsive and I cannot wake it up? the only way I know it is still on is the fact I can hear the hard drive and in the end I am forced to do a hard reboot????
Any ideas anyone?

Bluefusion,
This is a known problem not only on the Pismo but even some of the later models...powerbook wakes from sleep with a dark display.
One workaround some have found useful: Just close the display and wait until the sleep light indicates normal sleep, then open the display.
Here is an extensive tutorial for wake-from-sleep issues:
http://www.macfixit.com/article.php?story=20050301010110876

MacBook Pro will not wake up from sleep

When I left for work, my MBP (2007) was working fine, I put it to sleep).
When I got back from work, I tried to wake it up, and nothing.
I powered it down and tried to reboot. Nothing, not even the chime.
I pulled the battery, and held the start button for 10 seconds.
Tried to reboot with and without the battery; no chime, dark display.
Sounds like my firmware fried, and Applecare expired recently.
Any suggestions appreciated.

"Applecare expired recently."
How recently? I would still give them a call. You may be surprised at the outcome.
See Article: http://support.apple.com/kb/TS2377 *MacBook Pro: Distorted video or no video issues*
!http://i50.tinypic.com/izvwo1.gif!

Macbook Pro won't wake up from sleep mode

When I put my macbook pro to sleep, it does not wake up. If I turn it off after every time I use it, it is fine. Is there a problem with the sleep function or with the battery? Also, I am concerned that my mac's speed is slowing down, is this related?

I have the same issue with my Macbook Pro 2.4
Have you by any chance installed a new RAM?. I've just added new 8 GB RAMs & I noticed the issue afterwards, but I'm still not sure if it's the cause.

Macbook Pro won't wake up from sleep

I've had my 15" Macbook Pro for 3 years now, and only recently have I started having this problem. When I have my Mac on (plugged in or unplugged) and I walk away it will go to sleep and the only way I can get it to wake up (without plugging in external mouse and external keyboard) is if I restart. This is very problematic if I am working on something important.

PacificBlue wrote:
Come on Apple, please give us an answer. For a 2000$ machine this is totally unacceptable.
(1) As explained in http://discussions.apple.com/help.jspa , you are not writing to Apple here.
You can send feedback or suggestions directly to Apple at:
http://www.apple.com/feedback/macbookpro.html
You will not get a response, but you can be certain that the responsible Apple
people will see your input for consideration in future product development.
(2) If you do not have a local Apple repair source or get the help you need here, consider:
https://expresslane.apple.com/
or the other Technical Support options here: http://www.apple.com/contact/
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.7)
MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.7)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11)
iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.3.1

Won't wake up from sleep mode, keyboard won't type

When in sleep mode, can not wake, keyboard will not type. So far had several problems with Lion. First Time ever my imac slowed to a crawl and forced me to m power off.

Since you have a new machine, I would call Apple immediately and have them deal with the problem.

Trying to hook up my macbook to my tv, i have the all the cables hooked up (vga and adapter) but my screen is still black. I have a sharp aquos

trying to display my macbook on my tv i have the apapter and the vga cables. I have watched all these youtube videos on how to do it i have also read my manuel for my tv and still it wont show up. Do you think its possibly the cable its new so not sure why its not working. Please help thank you

Drag applications from your main desktop off the right side of the screen and they will appear on the TV. This is the extended desktop mode.
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Captfred

MacBook wont wake up from sleep, shuts down randomly, and won't burn. . .

Ever since I upgraded my MacBook to Mac OS X Leopard 10.5.4 from Tiger (and also purchased and installed Office Mac 2008), it will not wake up from sleep. If I close it while it is still awake, (which I normally would without problems before I upgraded) it will not wake up when I open it; the screen just stays black and I have to use the power button to restart it. This also happens when it falls asleep naturally after being on screen saver. It is a really big annoyance and I know that it must be damaging my computer.
Also, now it will randomly shut down if it does not have the power adapter plugged in, which never happened before.
ALSO, my CD burn attempts will fail midway and say "medium write error".
Can my computer not handle all of the new software I put on it or something? I feel as though it's slowly deteriorating, and it's not even 2 years old. Do I need to buy more memory or disk space? I am really clueless as to how to fix these problems. I'm only 16 and really can't afford to spend money on getting it looked at, so PLEASE help

Welcome to Apple Discussions:
You need to give us more info about your computer: RAM, speed, HD size, freespace etc.
Look at the activity monitor and console logs for potential issues.
Normally a computer will run faster and better with Leopard.
You need to take inventory of any Tiger apps that are not Leopard compatible that may be problematic. Also check what items you have in your login pane.
Have you recently run the disk utility and repaired HD and permissions?

Macbook Air fails to wake up from sleep. The keyboard lights up but the screen was still black. Had trouble turning it on and off and after I was able to turn the notebook back on, my information was lost.

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