MacBook Air frozen

Hi,
I´ve just got a brand new MacBook Air (mid. 2013) the problem is that it has frozez twice. The first time was about half an hour after unboxed it. The second one it has been today. I was using Safari and suddenly it was frozen. I´ve made a disk test and it´s ok...what´s the problem ????
Thanks for your help.

You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

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