Macbook air has a blue screen on start up
Hi,
My macbook air freezes on a blue screen on startup. I can see the cursor, but nothing else happens. Before this occured, the colourful "spinning wheel" used to come up with almost every application that I ran (for instance when writing documents).
I have a very basic understanding for these technical things, so I appreciate all the help I can get!
Thanks!
This might be very easy to fix. Restart your computer and hold the shift key until the grey Apple appears. This is a safe boot. It checks the hard drive, deletes some caches, and loads only the essential drivers. If your computer boots to the Finder immediately restart it. With luck problem solved.
Similar Messages
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MacBook Air has a dark screen and works very slowly - what is happening?
I have a MacBook Air since July '10, and until a few weeks ago, it seemed to be working fine.
A couple of weeks ago I wanted to update iTunes and GarageBand, but since I couldn't find my charger and I really needed to update my iTunes, I just let it update without a charger. It seemed to be fine and I think I either switched it of or left it on sleep mode overnight (I don't quite remember). The next day, I opened it normally and it worked very slowly, it kept freezing and that little colorful rotating ball appeared every time I tried to turn on a simple program, like Chrome or something. I restarted it numerous times (it froze so much that I couldn't even force end the programs) and left it turned off overnight, but nothing helped. A few days after that I backed my MacBook up using Time Machine and deleted stuff I don't need (I previously used over 80 GB out of the 100 GB originally available). I went down to about 30 GB of space taken up, and after that my Mac started to work fine, except for the occasional freezes. It still wasn't as fast as it was before (I couldn't open a few tabs at the same time in Chrome, or two programs at the same time, without it continually freezing), but it worked fine so I just assumed it was because of all the space taken up. The occasional freezes still annoyed me, though (plus I couldn't put pictures on it because I was scared that the freezes would occur again), so I thought I could reinstall Snow Leopard. It seemed to work fine, so I just left it there as it installed. A while after that, the backlighting switched off, as it usually does after a while. What worried me, though, is that even when I pressed F2 or moved the mouse or pressed something on the keyboard, the screen would not become light again. The light was extremely dim and I could barely make out what it said on the screen, but it was bright enough that I read a message saying that Snow Leopard failed to install, and asking whether I'd like to try again. I restarted the laptop and the screen was not only very dark (the white screen that normally appears was now dark grey), but it also took a really long time to turn on. A few minutes passed before the Apple logo appeared, and it took about 5 minutes (in comparison to the usual few seconds that it takes me to switch it on) to fully load. Naturally, it still worked extremely slowly and kept freezing when it turned on, in addition to the fact that the screen was dim.
Could someone please help me? I am completely not a Mac expert so I have no idea what the issue might be.Usually signals memory problem.
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I just got my macbook air back from apple because my hard drive failed,
Now that I have finally got it back I get a flashing folder and when I boot up to the disk utlities it doesn't let me choose a disk and it doesn't provide one to reset the OSX,
This is the worst experience I have EVER had with Apple and I need help.Stephen ~ Welcome to the Support Communities. This Apple doc may help:
Mac OS X: Gray screen appears during startup
...Found by searching here:
http://support.apple.com/kb/index?page=search -
My macbook13in has a blue screen with error code 10813
my macbook 13in has a blue screen with error code 10813
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
hi, my macbook air has no longer free memory space. I haven`t done anything since it started to comunicate me that. now when i turn it on all i can see is de apple on the top left corner and the rest of the monitor is blue. how can i get some memory space since i can`t even onpen the finder?/
Choose Preferences from the Finder menu, click on the General tab, and uncheck the box to open folders in a new tab.
(117195) -
Hi,
I have the old MacBook Pro. Upgraded to Mountain Lion which completely wrecked the system. So downgraded to Snow Leopard.
Then updated the combo update. Now stuck on blue screen at start-up.
Need help. Greatly appreciated. Thank you.Downgrade Lion/Mountain Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer
loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the
Utilities menu.
2. After DU loads select your hard drive (this is the entry with the
mfgr.'s ID and size) from the left side list. Note the SMART status
of the drive in DU's status area. If it does not say "Verified" then
the drive is failing or has failed and will need replacing. SMART
info will not be reported on external drives. Otherwise, click on
the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions
from the drop down menu to one. Set the format type to Mac OS
Extended (Journaled.) Click on the Options button, set the
partition scheme to GUID then click on the OK button. Click on
the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files. -
My MacBook Air has recently started having substantial WiFi connectivity issues. How do I fix this?
For the last couple weeks my MacBook Air has started having some mighty substantial connectivity issues.
When I wake it from sleep, or if I'm using it for an extended period (say, more than 5-10 minutes), the connection will become extremely unreliable. This primarily happens with browsers, or the Twitter application. For example, if I start a call on Skype the call will continue to function just fine, but I won't be able to connect to any websites through any browser. I've tried Safari, Chrome, and Firefox while the connectivity problems are occuring. When they do occur, a full shut down and cold boot are required to make it work again for a short while.
Does anyone know what might be causing this? I've done numerous checks for malware using Clam Xav and Sophos Anti-Virus. (I didn't suspect that this would be the issue, but it was still something that I decided to rule out.) Additionally, I've tried connecting using both the 2.4GHz and 5GHz bands on my wireless router. Neither seems to be more successful than the other. (Note: The 5GHz works perfectly and without interruption on my iPad and desktop PC. The 2.4GHz works perfectly with my iPhone 4S and Xbox 360. I feel that with that in mind, I can safely rule out the router as the root of the problem. Both of these examples go on for very extended periods of time. I game regularly using both my PC and Xbox 360.)Hi Jollified,
Does your sound work when you try to use head/earphones? If so, try the following:
Plug your Headphones into your Mac.
Play a sound through them (a song for example), then stop the sound.
Make sure 'Preferences' is isn't open. If it is, Quit.
Launch System Preferences > Sounds.
While the Sounds tab is open and set to 'Headphones', pull out the Headphones from the jack.
You should see your Mac reset to 'Internal Speakers'
Also, I see you have tried resetting the PRAM, have you tried resetting the System Management Controller (SMC)? Resetting the System Management Controller (SMC) on your Mac - Apple Support
As for your MacBook not sleeping when you close the lid, there are many reasons this can occur.
First of all, check out Apples article on the issue: OS X Yosemite: If your Mac won’t go to or stay in sleep If you find these steps don't help, try a few of the following:
A common cause for the Mac not sleeping is your printer. If there are queued jobs waiting to be printed, but your printer is switched off, for some reason you Mac just wont like it and simply will not go to sleep. System Preferences > Print and Scan > Open Print Queue
Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
Try heading into your Mac Preferences > Sharing and deselecting 'Internet Sharing' as well as 'Printer Sharing'.
Also deselect Wake For Network Access by heading to System Preferences > Energy Saver > Power Adapter > Wake For Network Access.
Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck! -
My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.
Will not show up in safe mode, will not show when started from Windows 7 DVD.
I suspect the Mac update wiped out my PC video drivers but can not think of a way to re-install?
Can see the PC volume from Mac side with files.
I've looked at all the online solutions so far and have tried most of them without success. Please help!
Specs:
2009 Macbook Pro, 3.06 GHz Intel 2 core, Max 10.6.8.
Model Name: MacBook Pro
Model Identifier: MacBookPro5,2
Processor Name: Intel Core 2 Duo
Processor Speed: 3.06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP52.008E.B05
SMC Version (system): 1.42f4
Serial Number (system): 7302300GANE
Hardware UUID: B2D4B4B4-CD92-5C7A-BDC2-527D30DD8DF3
Sudden Motion Sensor:
State: EnabledEDIT: RESOLVED
For anyone else who finds their way here like I did, this link did it for me: https://forums.geforce.com/default/topic/527599/windows-8-issues-solved-please-r ead-if-you-39-re-having-black-screen-and-or-flickering-/
Specifically, the posts by Dunsany and valkyr did the trick. I booted in safe mode, uninstalled and deleted the Nvidia driver, disabled automatic driver installation, and restarted normally. I then manually downloaded and installed the previous Nvidia driver for my graphics card (which at the time of this writing was 335.23, rather than the latest which was 337.88), and everything is now bueno!
Two hiccoughs along the way: First, when I tried to uninstall the Nvidia driver the first time, when I restarted I got the login screen (which was a good sign), but it quickly went black again. I powered down, restarted in safe mode again, and repeated the uninstallation process, and it worked the second time. Second, when I started the manual install of the 335.23 driver, the computer played a sound similar to the one for disconnecting a USB device, and the screen went black. I'd seen a lot about trying to increase the brightness (though it hadn't worked up to this point; but if you haven't tried it yet, might as well); I tried it, and it worked! So far I'm back up and running. [/fingers crossed]
Hope this helps someone else! -
My MacBook Air has a blinking file folder icon on a blank screen with a ? In the middle of the icon. I've tried turning my computer off and on three times with no luck. Any recommendations on how to fix the problem?
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
The display on my MacBook Air has recently started flashing. Are there any fixes that I might try before sending it in for repair?
The display on my MacBook Air has recently started flashing. Are there any fixes that I might try before sending it in for repair?
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My Macbook Air has black screen, I can hear the apple chime when power is pressed but is stuck on this black screen.
Also had beeps, 3 beeps was able to stop doing command/alt...
What is going on???3 Beeps on POST usually indicates a memory problem.
You will need to take it in for service, as you can't even so much as re-seat the memory on an Air. -
Hi my name is Hajk and i got a friend that has a problem with her macbook, she gets a blue screen and cant log on. So i told her if she had an reinstall disk so that i could reinstall for her but she didn't get one with the macbook. what can she do ?
If this is a fairly new Mac running either v10.7 Lion or v10.8 Mountain Lion she can use Lion or Mountain Recovery to repair the startup disk or reinstall OS X.
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My MacBook air has stopped displaying images completely on the screen! What do I do?
Hello, Frank,
Hope you have solved the problem with your macbook air.
I am in the same situation now. Can you please tell me what solution you have found?
Many thanks, -
Mid 2010 MacBook Pro: Will randomly blue-screen and Safari repeatedly crashes.
I bought my MacBook Pro in June/July of last year, and it has worked perfectly fine up to this point. However, for the past 2 months or so, my computer will randomly go to a blue screen and log me out. Also, Safari will crash several times (it had never crashed on me until the blue-screen problem started. Both of these issues surfaced at the same time). For the most part, the blue-screening problem only happens when I'm using the internet, but sometimes it will happen when I am offline as well. This is an infrequent/inconsistent problem, though. It will blue-screen and Safari will crash one week, but then it will be perfectly fine for the next three or four weeks. What's wrong/how do I fix it?
Hi JRC8.8,
It sounds like you have been on the right track in trying to troubleshoot this issue. You may want to see if your MacBook Pro will boot directly to the Apple Hardware Test, as outlined in the following article:
Apple Support: Using Apple Hardware Test
http://support.apple.com/kb/ht1509
Regards,
- Brenden -
My MacBook Air has OSX Version 10.9 and suddenly I can no longer access iPhoto. THe message says, 'You can't use this version of the applicaitonn iPhot with this version of OS X. You have iphoto 9.3.2." When I try to update iPhoto, I get a message saying I signed in with a different apple ID and password. This all happened about the same time I got a new iphone. The iPhoto icon has a circle with a line through it.
southiechics wrote:
HEY APPLE! We need help with this. I'm having the same problem. What gives?
Start a new discussion and post it in the iPhoto forum.
Ciao.
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