Macbook Air July 2013 freezes (Boot camp Win 7 Pro)

Hi all,
Just wanted to know if anyone else has had this issue? I am running win 7 pro 64bit sp1 with the latest boot camp drivers (updated via osx boot camp utiliy a few days ago) and all windows updated up to date. Everything works fine and has installed, but at least once every day the whole computer just freezes up and becomes non responsive. All I can do is power it off and do a hard reset. This is on a brand new July 2013 Macbook Air 13" with a 512gb PCIe Samsung SSD.
I have taken it into Apple to take a look at, but they refuse to acknowledge the problem saying it is a software issue with Windows. They did their diag tests in-store and everything came up ok. But the funny thing is, the laptop still freezes every day! And all the errors point to a hardware issue.
Anyway, I did a bit of googling and from the sounds of it it is most likely a faulty motherboard/controller chip. I just wanted to hear from others out there if they were able to fix it any other way other than getting a replacement laptop? Are there any diag tools that I can run to see if the SSD controller is faulty?
Here are the errors I keep getting
Event ID 11
The driver detected a controller error on \Device\Harddisk2\DR3
The driver detected a controller error on \Device\Harddisk2\DR6
The driver detected a controller error on \Device\Harddisk2\DR5
Some other errors which I think could be related
taskhost (2744) WebCacheLocal: A request to write to the file "xx\AppData\Local\Microsoft\Windows\WebCache\V01.log" at offset 184320 (0x000000000002d000) for 151552 (0x00025000) bytes succeeded, but took an abnormally long time (2451 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
The driver \Driver\WUDFRd failed to load for the device ACPI\ACPI0008\4&1df6a035&0.

I don't think that PCIe which is only Samsung device would use any other NAND.
I do think Apple is responsible to provide drivers and enable AHCI mode for it to function properly.
Was concerned that too many people give far too little space to Windows partition. And that they don't set aside the 11% that Samsung Magician would recommend setting if it could.
I first read about the MBA and its new SSDs here:
2013 MacBook Air Disassembled and Benched - Samsung 256GB PCIe SSD ...
And Samsung PR:
http://www.samsung.com/global/business/semiconductor/news-events/press-releases/ detail?newsId=12921
> Samsung started providing the new SSD to major notebook PC makers earlier this quarter. The XP941 lineup consists of 512, 256 and 128GB SSDs.
So no matter what size it is still going to be Samsung NAND all the way through.
PCI Express-based SSDs for Ultrabooks, then. The new XP941 series uses PCIe's wider data path to read at nearly 1.4GB/s
http://www.engadget.com/2013/06/17/samsung-makes-first-pcie-based-ssd-for-ultrab ooks/
So maybe searches on "XP941" can help turn up tips from around the net.

Similar Messages

Macbook Air mid-2013 suddenly not booting - showed battery icon then died

Hi all,
This morning, I used my Macbook Air (mid-2013) to send an email and check up on my usual stuff, nothing I've not done hundreds of times. I then closed the lid and went to work. Again, nothing I've never done before.
When I got home though, I opened the Macbook and it didn't wake up, which I thought was odd. So I pressed the power button. For a few seconds, it showed an icon in the middle of a black screen that was related to the battery - sorry I can't recall exactly what it looked like, its the first time I've seen it, but it showed an empty battery with a small red part of it left - obviously understood as meaning the battery was flat.
I was puzzled at this; it should have been asleep since I'd closed the lid, how could it have run out? I was only gone for about 8 hours as well, I usually get more battery life than that out of it when I'm actually using it, never mind when its sleeping.
But I thought whatever, and plugged it in for a few minutes to charge it up enough to turn on and maybe see why it had done this. The orange light came on the Magsafe end, but after a few minutes, still nothing.
Cue much panicking and looking around at things, and this is what I've discovered/tried:
- The battery appears to be charging, the light eventually went green.
- When I press the power button, the Mac does power on; I can hear the fan inside if I put my ear to it (note that this means its really quiet, its not blowing at full power or anything), and the Mac is getting hot on the left hand side where the power adapter plugs in. It turns on both when plugged in and when its not. So the battery has power and the machine is turning on, it just isn't booting or doing anything. I can turn it off if I hold the power button down for about 3 seconds, the fan stops. But everything else is completely unresponsive. Also, it gets quite hot pretty quick, hotter than it normally does when in use.
- I've reset the SMC, several times. When I do this, the light on the Magsafe goes green for a second, then back to orange, as though I've just plugged it in. I guess this means it is responding to the SMC reset, but it does nothing in terms of getting the thing started. This is the first thing people suggest with this problem, but I've already done it and while it seems to be doing its thing, it doesn't fix the problem.
- I've tried resetting the PRAM/NVRAM. This has no noticeable affect on anything.
- I've tried holding a bunch of different keys when starting up (cmd+R etc.) but again, nothing.
- I've tried something crazy suggested in another thread; leaving the Macbook partially opening and shaking it, which supposedly does something to the "sudden motion sensor". I wouldn't have tried this but a whole bunch of people said it worked for them, but it does nothing for me. The fact this step didn't work is why I made a new thread; because the issue with those people seemed to be that their Macs wouldn't wake up from sleep/hibernation and shaking it somehow did that, or they just magically woke up on their own.
And at this stage I seem to have run out of thing to try.
I've made an appointment at the Genius bar but the earliest they could do is Saturday, which is pretty crappy and I'm going travelling in less than 2 weeks, so I really need my Macbook to sort out the details since a lot of info about it is on there exclusively.
Does anyone know any reason why this might have happened?
Why would the battery drain so fast when it was supposed to be sleeping?
Why will it now not boot at all, even though it's powering up in some way? Could it not booting be related to the fact the battery seemed to run completely flat, and this has done something to the software or hardware?
Any suggestions beyond what I've tried already?
If I can't get it working before my Genius appointment, I'll post what happens here just in case any one else has this issue so people will have an idea of what might have happened to them.
Thanks in advance!

olliemilne wrote:
- I've tried holding a bunch of different keys when starting up (cmd+R etc.) but again, nothing.
You could try booting the MBP using the OPTION+COMMAND+R keys and see if it will connect to the Apple servers. This would allow you to install the original OSX . I have my doubts though.
- I've tried something crazy suggested in another thread; leaving the Macbook partially opening and shaking it, which supposedly does something to the "sudden motion sensor".
The Sudden Motion Sensor is applicable for conventional Hard Drives, not the SSD that is in a MBA. Doing that will serve no useful purpose.
You have exhausted all reasonable options and will just have to have the MBA evaluated at the genius bar.
Ciao.

Macbook Air Mid 2013 No Built-In Audio

Hey everyone,
I have an issue with my friends Macbook Air (Mid 2013 Model). After listening to some music through his speakers, he unplugged his Aux cable and then plugged them back in to find that he didnt have built in output or input anymore. I have tried all of the following to fix it:
Reinstall OS X 10.8
Run all of the Automation tools found in the application Onyx
Reinstall certain .kext files (AppleHDA and AudioAUUC)
Repair permissions
Re-seat the speakers in the device itself
Reset coreaudio
Resetting SMC, PRAM, and NVRAM
Clear and re-build kernal cache
Cleaned the headphone jack
Plugged in an audio interface
Reloaded from Time Machine Backup
etc...
I've literally tried almost everything in the book. The only other thing i can think of is installing a copy of Mavericks when it comes out (In October i believe). There is no boot up chime, and after running the OS in verbose mode, i can see that AudioAUUC.kext is not being loaded. Built in audio does not appear is system profiler. What can i do to fix this problem? Could it really be a hardware issue? If so, what can i do to fix it?

Test after each step.
1. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
    Under Mute any of the boxes checked? If so, uncheck it.
    Option click the speaker icon, if present and select Internal Speakers.
2. Plug in the head phone and reset SMC.

I have a MacBook 10.5.8 with Boot Camp. I can only operate the Windows side. When I move into MacOS it does not open.

I have a MacBook 10.5.8 with Boot Camp. I can only operate the Windows side. When I move into MacOS it does not open.

Your phrasing is not clear. How do you reboot into Mac OS? /can you describe the process step by step?
Usually, you should do like this:
- while in win, restart
- immediately after chime, press option or alt key
- wait for 2-3 seconds, you should see the boot options
- select Mac OS partition
If you have performed all these steps, and, after choosing Mac OS partition, you cannot boot into Mac OS, then your system is corrupt and should be reinstalled.

Black screen on startup Macbook Air 11 2013

Hello,
I decided to reinstall my OS X 10.10
So after restart i held "cmd+r", open Disk Utility and format my ssd, then start downloading OS X 10.10
But suddenly an error appeared, and I noticed that there is no SSD in Disk Utility anymore
Then I decided to reboot my macbook and try to reinstall my OS X one more time, so i held power button for 10 sec and then start again
After this the only thing i have is a black screen
I tried reset NVRAM and SMC - no results
Cmd+R - not working
I made installation drive and tried boot using option button - same
Every command I tried - nothing appear on the screen
Can You help me with this?
Thanks.
P.S. Macbook Air 11 2013 128GB MODEL A1465

You took all the reasonable actions that can be expected. Read the following Apple Support document to be sure there isn't anything you may have overlooked:
Troubleshooting: My computer won't turn on - Apple Support
It seems unlikely that a catastrophic failure would coincide with what you did, so perform the NVRAM and SMC resets again, making sure you did both of them properly. After that, schedule a Genius Bar Reservation.
The SMC reset procedure is linked in the above document. The NVRAM reset is as follows:
NVRAM reset:
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.

How do I mirror my Macbook Air (Mid 2013) with my IMac (late 2006)?

How do I mirror my Macbook Air (Mid 2013) with my IMac (late 2006)?

Look at Target Display Mode:
http://support.apple.com/kb/ph4469
http://support.apple.com/kb/ht3924
Ciao.

Trackpad macbook air mi 2013

Dear All,
I'm using a MacBook Air mi-2013,
Unfortunately I poured some water on it.... There were a lot of trouble. Fan running all the time, screen not homogenous, trackpad not fully operational, keyboard sending other key than the one pressed...
So I decided to open it in order to dry it and clean it up.
This worked fine, all the symptoms had disappeared except one.
- The trackpad and the keyboard are not working at all.
So I guess I damaged the flat wired between mother board and trackpad..
I'd like to change it. I have one from a MacBook Air mid-2011 but I don't know if they are compatible.
Is any one know the compatibility or any where I can find this information.
Thanks a lot for your support.

ifixit.com has detailed teardown. You can check there.

MacBook Air Mid 2013 BootCamp Windows 8.1 Compability

Dear All, actually I have a doubt on installing Windows 8.1 on MacBook Air Mid 2013 by using BootCamp. the thing is when I bought Windows 8.1 from a typical computer accessories store, I been told by the salesperson that there will be no problems at all after installing it, but after I installed the Windows 8.1 on my friend's MacBook Air, the USB ports and trackpad seems like no functioning at all, and the sadest thing is the Computer cant be turn off!!! Its there any remedies on this problem? Or should I just use Windows 8 or either Windows 7 because seems like there is still dont have any software update from Apple, Guys, I need helps from you guy. Thanks!!!!

Thanks themachead: I have tried the adaptors on different macs, as I indicated in my post. The adaptor works fine with a different mac
Yes, I have also tried starting up with the monitor connected, and disconnected.
I just got off the phone with Apple Care. They couldn't solve my issue through normal means, but during one attempt, we closed my MacBook Air while it was connected to the external display, with my Magic Mouse and Apple Keyboard connected via Bluetooth. The external monitor did not come on. However when I opened my Macbook Air's screen, we saw that my Mac had crashed and prompted me to reboot. When it did, the external monitor worked. I have been able to disconnect and reconnect the monitor and it seems to be working now. I will see what happens after a few attempts.

How do I discharge (calibrate?) my Macbook Air (Mid 2013) without harming the battery?

I just got the latest MacBook Air this week. And after reading the discussion here https://discussions.apple.com/message/22294118#22294118 I chose not to calibrate it the first time since it shouldn`t be necessary with lithium-based batteries.
The thing that still confuses me about the calibration issue with the Macbook Air (Mid 2013) is the text I`ve underlined below from Apples page and where they are talking about lithium-based batteries:
http://www.apple.com/batteries/notebooks.html
"Standard Maintenance
For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Apple does not recommend leaving your portable plugged in all the time. An ideal use would be a commuter who uses her notebook on the train, then plugs it in at the office to charge. This keeps the battery juices flowing. If on the other hand, you use a desktop computer at work, and save a notebook for infrequent travel, Apple recommends charging and discharging its battery at least once per month. Need a reminder? Add an event to your desktop’s iCal. When your battery no longer holds sufficient charge to meet your needs, you may choose to replace it. If your notebook came with a built-in battery, you should have the battery replaced only by an Apple Authorized Service Provider."
So when Apple is talking about discharging, how should I actually discharge it? If discharging a lithium-based battery completely is harmful for the battery life, then what is the ideal way to do this without harming the battery? How should I discharge my battery when the calender says it`s time?

Calibration is not needed for "built-in" -non-removable- battery.
"Portables with built-in batteries
Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article. These computers use batteries that should be replaced only by an Apple Authorized Service Provider."
MacBook Air
MacBook Air (all models)
http://support.apple.com/kb/HT1490
"If your portable Mac has a built-in battery, you don’t need to calibrate the battery."
http://support.apple.com/kb/PH11078?viewlocale=en_US
Best.

My MacBook Air 13' (2013) will occasionally start the fan at full blast, not connect to any wifi or detect any wifi, and will remove the battery icon from my menu bad as well as tell me there is no battery connected. How do I fix this?

My MacBook Air 13' (2013) will occasionally start the fan at full blast, not connect to any wifi or detect any wifi, and will remove the battery icon from my menu bad as well as tell me there is no battery connected. How do I fix this? I have restarted my computer multiple times, **** it down, and ran a diagnostic test to tell me nothing is wrong and my computer is not running any applications. There is no reason for the fan to be on full blast! when I try to set the option to show my battery icon in the menu bar, it will automatically uncheck. How do I fix all of this?

Have you tried SMC and PRAM resets?
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/ht1379
Ciao.

Hello. On my Macbook air late 2013 model I am having a problem where microsoft word for mac just stops working for soon reason and at the screen where the document should be is just gray and does not even display the document. Does anybody have a fix?

Hello. On my MacBook Air late 2013 model I am having a problem with Microsoft office word for Mac where the window for the document becomes all gray and I can not see anything that I have typed or any menus for it and also windows will sometimes dissapear and I am having truble getting them back. If anyone has anyideas of what is going on or could even help me thank you.

Glad that helped.
As time goes by (months or years), keep your eyes on how long Microsoft continues to support Office 2011 for Mac. Eventually you should consider Office 365 or Apple's Pages, Numbers, and Keynote.

MacBook Air mid-2013 OSX 10.9.1 cannot connect to DVI Monitor

Does anyone else have this problem? I've seen similar issues raised, but so far can't find a solution to my particular issue:
MacBook Air Mid 2013 (ordered Jan 2014)
- 1.3GHz Intel Core i5
- 8GB 1600MHz DDR3 RAM
- OSX 10.9.1 Mavericks.
When I connect my MacBook Air to any monitor (well, I've tried three monitors: Benq, NEC and Samsung) the monitor will not detect an attached computer. The MacBook also does not think it's connected to an external display.
If I connect via VGA cable, it works fine most of the time*, so the display port seems to work only for VGA and not DVI.
I am using mini display port adapters (DVI and VGA) purchased from the Apple Store.
The adapter for the mini display to DVI works fine, since I can get my 2009 MacBook unibody to connect to an external display via DVI without issue. So it's not the adapter, or the DVI cable.
I have tried resetting the System Management Controller for my MacBook air but it does not work. No matter how many times I reset the computer (Hard reset, Soft power down, SMC reset) I cannot get it to connect via DVI.
Has anyone experienced this issue, or seen a resolution for it?
*The only other symptom I get periodically, is that after being disconnected from a VGA monitor, the computer will periodically (about 2/5 times) not connect to the VGA monitor either without a reboot. However it will connect most of the time, and ALL of the time after a reboot.
Thank you

Thanks themachead: I have tried the adaptors on different macs, as I indicated in my post. The adaptor works fine with a different mac
Yes, I have also tried starting up with the monitor connected, and disconnected.
I just got off the phone with Apple Care. They couldn't solve my issue through normal means, but during one attempt, we closed my MacBook Air while it was connected to the external display, with my Magic Mouse and Apple Keyboard connected via Bluetooth. The external monitor did not come on. However when I opened my Macbook Air's screen, we saw that my Mac had crashed and prompted me to reboot. When it did, the external monitor worked. I have been able to disconnect and reconnect the monitor and it seems to be working now. I will see what happens after a few attempts.

Solution to install Windows 7 on Macbook Air MID-2013 after 3 weeks of test, make with ISO image a usb key 2.0, It works!

Solution to install Windows 7 on Macbook Air MID-2013 after 3 weeks of test, make with ISO image a usb key 2.0, It works!

1. Select Partition4: Bootcamp. You should see advanced Options.
2. Click Format and convert the partition to NTFS.
3. Click Next.
Reference - http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf
See Page 6.

How to transfer a 8GB .MOV file from MacBook Air (late 2013) via external HD (Samsung S2 Portable) to a Dell laptop ?

Hi guys and galls,
How can I transfer a 8GB .MOV file from MacBook Air (mid 2013) via external HD (Samsung S2 Portable) to a Dell laptop ? The mentioned file currently will not let me transfer it to my ext HD. I want to upload it afterwards to a Dell laptop with Windows software installed.
Reformatting the drive doesn't seem to be the sollution, since this will erase all the data stored on the ext HD, and it will only allow me to use the drive with either Apple or Microsoft equipment.
Please HELP, running out of options here... Thnx, "Apple-Dummy"

Apple-Dummy wrote:
How can I tell whether my External HD is formatted NTFS?
Attach the HDD to your MBP. Click on the icon on the desktop COMMAND+I. It will produce a display such as this and look what it says by FORMAT.
How do I format my External HD: FAT or ExFAT?
Do this on a PC. You will have to use the Windows equivalent of Disk Utility. I am not a Windows user so I cannot give you detailed information regarding this. I have seen on these forums that there are at times compatibility problems if formatted on a Mac.
Which one is preferred, FAT or ExFAT? And why?
Use ExFAT. FAT has a file size limitation of 4 GB.
Ciao.

MDP to HDMI adapter causing issues while connecting Macbook air late 2013 edition to Projector. Projector shows grains on the display.

MDP to HDMI adapter causing issues while connecting Macbook air late 2013 edition to Projector. Projector shows grains on the display.

Sounds like you may have been in extended display mode. If so, all you had to do was drag a window to the projector display. Or, if you wanted mirrored mode, in display preferences select check mirror display.

Macbook Air July 2013 freezes (Boot camp Win 7 Pro)

Similar Messages

Maybe you are looking for