MacBook Air problem please help.

This is soooo frustrating...
I have just turned my MBA on and I had my Samsung camera plugged in.
A message came up, and it was the Bluetooth tool trying to find a keyboard?..... I have no idea why I have never used a Bluetooth keyboard.......
And at the same time my keyboard and my trackpad won't work only the on off button works.
I have rebooted about 5 times and the same thing happens.....
Please help its hugely frustrating.
P.s I don't no much about macs at all.....
Regards
Tom.

Hopefully you can see a bluetooth icon in the upper right portion of your screen.  If you click on it (which I hope you can do ), turning off bluetooth will be one option.  Then maybe you can proceed.

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    [2014-12-30:20:17:59] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:20:17:59] Commandline is:
    [2014-12-30:20:17:59] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:18:05] Relaunching with elevation
    [2014-12-30:20:18:05] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air810b.tmp\adobe air installer.exe -ei
    [2014-12-30:20:18:05] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:20:18:05] Commandline is: -stdio \\.\pipe\AIR_8448_0 -ei
    [2014-12-30:20:18:05] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:18:05] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
    [2014-12-30:20:18:05] Installing msi at c:\users\brody\appdata\local\temp\air810b.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:18:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:18:08] Rolling back install of c:\users\brody\appdata\local\temp\air810b.tmp\setup.msi
    [2014-12-30:20:18:08] Rollback complete
    [2014-12-30:20:18:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:18:08] Runtime Installer end with exit code 7
    [2014-12-30:20:18:18] Runtime Installer end with exit code 7
    [2014-12-30:20:18:27] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:18:27] Commandline is:
    [2014-12-30:20:18:27] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:18:32] Relaunching with elevation
    [2014-12-30:20:18:32] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airf6c6.tmp\adobe air installer.exe -ei
    [2014-12-30:20:18:32] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:18:32] Commandline is: -stdio \\.\pipe\AIR_11028_0 -ei
    [2014-12-30:20:18:32] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:18:32] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
    [2014-12-30:20:18:32] Installing msi at c:\users\brody\appdata\local\temp\airf6c6.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:18:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:18:33] Rolling back install of c:\users\brody\appdata\local\temp\airf6c6.tmp\setup.msi
    [2014-12-30:20:18:33] Rollback complete
    [2014-12-30:20:18:33] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:18:33] Runtime Installer end with exit code 7
    [2014-12-30:20:18:40] Runtime Installer end with exit code 7
    [2014-12-30:20:19:15] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:19:15] Commandline is:
    [2014-12-30:20:19:15] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:19:18] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:19:18] Commandline is:
    [2014-12-30:20:19:18] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:19:21] Runtime Installer end with exit code 6
    [2014-12-30:20:19:26] Relaunching with elevation
    [2014-12-30:20:19:26] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airb498.tmp\adobe air installer.exe -ei
    [2014-12-30:20:19:26] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:19:26] Commandline is: -stdio \\.\pipe\AIR_11420_0 -ei
    [2014-12-30:20:19:26] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:19:26] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
    [2014-12-30:20:19:26] Installing msi at c:\users\brody\appdata\local\temp\airb498.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:19:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:19:27] Rolling back install of c:\users\brody\appdata\local\temp\airb498.tmp\setup.msi
    [2014-12-30:20:19:27] Rollback complete
    [2014-12-30:20:19:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:19:27] Runtime Installer end with exit code 7
    [2014-12-30:20:19:48] Runtime Installer end with exit code 7
    [2014-12-30:20:19:56] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:19:56] Commandline is:
    [2014-12-30:20:19:56] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:19:59] Relaunching with elevation
    [2014-12-30:20:19:59] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air524d.tmp\adobe air installer.exe -ei
    [2014-12-30:20:19:59] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:19:59] Commandline is: -stdio \\.\pipe\AIR_916_0 -ei
    [2014-12-30:20:19:59] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-30:20:19:59] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
    [2014-12-30:20:19:59] Installing msi at c:\users\brody\appdata\local\temp\air524d.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:20:00] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:20:00] Rolling back install of c:\users\brody\appdata\local\temp\air524d.tmp\setup.msi
    [2014-12-30:20:20:00] Rollback complete
    [2014-12-30:20:20:00] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:20:00] Runtime Installer end with exit code 7
    [2014-12-30:20:20:07] Runtime Installer end with exit code 7
    [2014-12-30:20:20:39] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:20:39] Commandline is:
    [2014-12-30:20:20:39] No installed runtime detected
    [2014-12-30:20:20:41] Relaunching with elevation
    [2014-12-30:20:20:41] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airfc80.tmp\adobe air installer.exe -ei
    [2014-12-30:20:20:41] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:20:41] Commandline is: -stdio \\.\pipe\AIR_12540_0 -ei
    [2014-12-30:20:20:41] No installed runtime detected
    [2014-12-30:20:20:41] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:20:20:42] Installing msi at c:\users\brody\appdata\local\temp\airfc80.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:20:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:20:43] Rolling back install of c:\users\brody\appdata\local\temp\airfc80.tmp\setup.msi
    [2014-12-30:20:20:43] Rollback complete
    [2014-12-30:20:20:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:20:43] Runtime Installer end with exit code 7
    [2014-12-30:20:20:49] Runtime Installer end with exit code 7
    [2014-12-30:20:20:53] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:20:53] Commandline is:
    [2014-12-30:20:20:53] No installed runtime detected
    [2014-12-30:20:20:58] Relaunching with elevation
    [2014-12-30:20:20:58] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air33c6.tmp\adobe air installer.exe -ei
    [2014-12-30:20:20:58] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:20:58] Commandline is: -stdio \\.\pipe\AIR_10044_0 -ei
    [2014-12-30:20:20:58] No installed runtime detected
    [2014-12-30:20:20:58] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:20:20:58] Installing msi at c:\users\brody\appdata\local\temp\air33c6.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:20:59] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:20:59] Rolling back install of c:\users\brody\appdata\local\temp\air33c6.tmp\setup.msi
    [2014-12-30:20:20:59] Rollback complete
    [2014-12-30:20:20:59] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:20:59] Runtime Installer end with exit code 7
    [2014-12-30:20:21:17] Runtime Installer end with exit code 7
    [2014-12-30:20:28:20] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:20:28:20] Commandline is:
    [2014-12-30:20:28:20] No installed runtime detected
    [2014-12-30:20:28:22] Relaunching with elevation
    [2014-12-30:20:28:22] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air344.tmp\adobe air installer.exe -ei
    [2014-12-30:20:28:22] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:20:28:22] Commandline is: -stdio \\.\pipe\AIR_17624_0 -ei
    [2014-12-30:20:28:22] No installed runtime detected
    [2014-12-30:20:28:22] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:20:28:22] Installing msi at c:\users\brody\appdata\local\temp\air344.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:28:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:28:23] Rolling back install of c:\users\brody\appdata\local\temp\air344.tmp\setup.msi
    [2014-12-30:20:28:23] Rollback complete
    [2014-12-30:20:28:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:28:23] Runtime Installer end with exit code 7
    [2014-12-30:20:28:28] Runtime Installer end with exit code 7
    [2014-12-30:20:28:36] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:28:36] Commandline is:
    [2014-12-30:20:28:36] No installed runtime detected
    [2014-12-30:20:28:38] Relaunching with elevation
    [2014-12-30:20:28:38] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air436f.tmp\adobe air installer.exe -ei
    [2014-12-30:20:28:39] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:20:28:39] Commandline is: -stdio \\.\pipe\AIR_19160_0 -ei
    [2014-12-30:20:28:39] No installed runtime detected
    [2014-12-30:20:28:39] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:20:28:39] Installing msi at c:\users\brody\appdata\local\temp\air436f.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:20:28:39] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:28:39] Rolling back install of c:\users\brody\appdata\local\temp\air436f.tmp\setup.msi
    [2014-12-30:20:28:39] Rollback complete
    [2014-12-30:20:28:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:20:28:39] Runtime Installer end with exit code 7
    [2014-12-30:20:28:41] Runtime Installer end with exit code 7
    [2014-12-30:21:01:10] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:21:01:10] Commandline is:
    [2014-12-30:21:01:10] No installed runtime detected
    [2014-12-30:21:01:12] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:21:01:12] Commandline is:
    [2014-12-30:21:01:12] No installed runtime detected
    [2014-12-30:21:01:12] Relaunching with elevation
    [2014-12-30:21:01:12] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air11c6.tmp\adobe air installer.exe -ei
    [2014-12-30:21:01:12] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:21:01:12] Commandline is: -stdio \\.\pipe\AIR_25440_0 -ei
    [2014-12-30:21:01:12] No installed runtime detected
    [2014-12-30:21:01:12] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:21:01:12] Installing msi at c:\users\brody\appdata\local\temp\air11c6.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:21:01:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:21:01:14] Rolling back install of c:\users\brody\appdata\local\temp\air11c6.tmp\setup.msi
    [2014-12-30:21:01:14] Rollback complete
    [2014-12-30:21:01:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:21:01:14] Runtime Installer end with exit code 7
    [2014-12-30:21:01:14] Runtime Installer end with exit code 6
    [2014-12-30:21:01:16] Runtime Installer end with exit code 7
    [2014-12-30:21:01:57] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:21:01:57] Commandline is:
    [2014-12-30:21:01:57] No installed runtime detected
    [2014-12-30:21:02:04] Relaunching with elevation
    [2014-12-30:21:02:04] Launching subprocess with commandline c:\users\brody\appdata\local\temp\aircb44.tmp\adobe air installer.exe -ei
    [2014-12-30:21:02:04] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:21:02:04] Commandline is: -stdio \\.\pipe\AIR_1920_0 -ei
    [2014-12-30:21:02:04] No installed runtime detected
    [2014-12-30:21:02:04] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:21:02:04] Commandline is:
    [2014-12-30:21:02:04] No installed runtime detected
    [2014-12-30:21:02:04] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:21:02:04] Installing msi at c:\users\brody\appdata\local\temp\aircb44.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:21:02:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:21:02:05] Rolling back install of c:\users\brody\appdata\local\temp\aircb44.tmp\setup.msi
    [2014-12-30:21:02:05] Rollback complete
    [2014-12-30:21:02:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:21:02:05] Runtime Installer end with exit code 7
    [2014-12-30:21:02:09] Relaunching with elevation
    [2014-12-30:21:02:09] Launching subprocess with commandline c:\users\brody\appdata\local\temp\aire6fe.tmp\adobe air installer.exe -ei
    [2014-12-30:21:02:09] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:21:02:09] Commandline is: -stdio \\.\pipe\AIR_6912_0 -ei
    [2014-12-30:21:02:09] No installed runtime detected
    [2014-12-30:21:02:09] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:21:02:09] Installing msi at c:\users\brody\appdata\local\temp\aire6fe.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:21:02:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:21:02:10] Rolling back install of c:\users\brody\appdata\local\temp\aire6fe.tmp\setup.msi
    [2014-12-30:21:02:10] Rollback complete
    [2014-12-30:21:02:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:21:02:10] Runtime Installer end with exit code 7
    [2014-12-30:21:02:11] Runtime Installer end with exit code 7
    [2014-12-30:21:02:12] Runtime Installer end with exit code 7
    [2014-12-30:22:14:26] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:22:14:26] Commandline is:
    [2014-12-30:22:14:26] No installed runtime detected
    [2014-12-30:22:14:28] Relaunching with elevation
    [2014-12-30:22:14:28] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airf9e8.tmp\adobe air installer.exe -ei
    [2014-12-30:22:14:28] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-30:22:14:28] Commandline is: -stdio \\.\pipe\AIR_1380_0 -ei
    [2014-12-30:22:14:28] No installed runtime detected
    [2014-12-30:22:14:28] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:22:14:28] Installing msi at c:\users\brody\appdata\local\temp\airf9e8.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:22:14:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:22:14:32] Rolling back install of c:\users\brody\appdata\local\temp\airf9e8.tmp\setup.msi
    [2014-12-30:22:14:32] Rollback complete
    [2014-12-30:22:14:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:22:14:32] Runtime Installer end with exit code 7
    [2014-12-30:22:14:36] Runtime Installer end with exit code 7
    [2014-12-30:22:14:45] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:22:14:45] Commandline is:
    [2014-12-30:22:14:45] No installed runtime detected
    [2014-12-30:22:14:48] Relaunching with elevation
    [2014-12-30:22:14:48] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air4347.tmp\adobe air installer.exe -ei
    [2014-12-30:22:14:48] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:22:14:48] Commandline is: -stdio \\.\pipe\AIR_3328_0 -ei
    [2014-12-30:22:14:48] No installed runtime detected
    [2014-12-30:22:14:48] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:22:14:49] Installing msi at c:\users\brody\appdata\local\temp\air4347.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:22:14:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:22:14:50] Rolling back install of c:\users\brody\appdata\local\temp\air4347.tmp\setup.msi
    [2014-12-30:22:14:50] Rollback complete
    [2014-12-30:22:14:50] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:22:14:50] Runtime Installer end with exit code 7
    [2014-12-30:22:14:51] Runtime Installer end with exit code 7
    [2014-12-30:22:25:48] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:22:25:48] Commandline is:
    [2014-12-30:22:25:48] No installed runtime detected
    [2014-12-30:22:25:52] Relaunching with elevation
    [2014-12-30:22:25:52] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air68d0.tmp\adobe air installer.exe -ei
    [2014-12-30:22:25:52] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-30:22:25:52] Commandline is: -stdio \\.\pipe\AIR_6048_0 -ei
    [2014-12-30:22:25:52] No installed runtime detected
    [2014-12-30:22:25:52] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-30:22:25:52] Installing msi at c:\users\brody\appdata\local\temp\air68d0.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-30:22:25:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:22:25:53] Rolling back install of c:\users\brody\appdata\local\temp\air68d0.tmp\setup.msi
    [2014-12-30:22:25:53] Rollback complete
    [2014-12-30:22:25:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-30:22:25:53] Runtime Installer end with exit code 7
    [2014-12-30:22:25:55] Runtime Installer end with exit code 7
    [2014-12-31:10:31:13] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-31:10:31:13] Commandline is:
    [2014-12-31:10:31:13] No installed runtime detected
    [2014-12-31:10:31:15] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-31:10:31:15] Commandline is:
    [2014-12-31:10:31:15] No installed runtime detected
    [2014-12-31:10:31:19] Runtime Installer end with exit code 6
    [2014-12-31:10:31:20] Relaunching with elevation
    [2014-12-31:10:31:20] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air8bc9.tmp\adobe air installer.exe -ei
    [2014-12-31:10:31:20] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-31:10:31:20] Commandline is: -stdio \\.\pipe\AIR_26988_0 -ei
    [2014-12-31:10:31:20] No installed runtime detected
    [2014-12-31:10:31:20] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-31:10:31:20] Installing msi at c:\users\brody\appdata\local\temp\air8bc9.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-31:10:31:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:10:31:21] Rolling back install of c:\users\brody\appdata\local\temp\air8bc9.tmp\setup.msi
    [2014-12-31:10:31:21] Rollback complete
    [2014-12-31:10:31:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:10:31:21] Runtime Installer end with exit code 7
    [2014-12-31:10:31:25] Runtime Installer end with exit code 7
    [2014-12-31:10:31:27] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-31:10:31:27] Commandline is:
    [2014-12-31:10:31:27] No installed runtime detected
    [2014-12-31:10:31:30] Relaunching with elevation
    [2014-12-31:10:31:30] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airbff2.tmp\adobe air installer.exe -ei
    [2014-12-31:10:31:30] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-31:10:31:30] Commandline is: -stdio \\.\pipe\AIR_25396_0 -ei
    [2014-12-31:10:31:30] No installed runtime detected
    [2014-12-31:10:31:30] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-31:10:31:30] Installing msi at c:\users\brody\appdata\local\temp\airbff2.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-31:10:31:31] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:10:31:31] Rolling back install of c:\users\brody\appdata\local\temp\airbff2.tmp\setup.msi
    [2014-12-31:10:31:31] Rollback complete
    [2014-12-31:10:31:31] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:10:31:31] Runtime Installer end with exit code 7
    [2014-12-31:10:31:33] Runtime Installer end with exit code 7
    [2014-12-31:10:37:56] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-31:10:37:56] Commandline is:
    [2014-12-31:10:37:56] No installed runtime detected
    [2014-12-31:10:40:40] Relaunching with elevation
    [2014-12-31:10:40:40] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airaec3.tmp\adobe air installer.exe -ei
    [2014-12-31:10:40:40] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-31:10:40:40] Commandline is: -stdio \\.\pipe\AIR_32056_0 -ei
    [2014-12-31:10:40:40] No installed runtime detected
    [2014-12-31:10:40:40] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-31:10:40:40] Installing msi at c:\users\brody\appdata\local\temp\airaec3.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-31:10:40:41] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:10:40:41] Rolling back install of c:\users\brody\appdata\local\temp\airaec3.tmp\setup.msi
    [2014-12-31:10:40:41] Rollback complete
    [2014-12-31:10:40:41] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:10:40:41] Runtime Installer end with exit code 7
    [2014-12-31:10:40:45] Runtime Installer end with exit code 7
    [2014-12-31:14:31:51] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-31:14:31:51] Commandline is:
    [2014-12-31:14:31:51] No installed runtime detected
    [2014-12-31:14:31:54] Relaunching with elevation
    [2014-12-31:14:31:54] Launching subprocess with commandline c:\users\brody\appdata\local\temp\aird9be.tmp\adobe air installer.exe -ei
    [2014-12-31:14:31:54] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-31:14:31:54] Commandline is: -stdio \\.\pipe\AIR_23740_0 -ei
    [2014-12-31:14:31:54] No installed runtime detected
    [2014-12-31:14:31:54] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-31:14:31:55] Installing msi at c:\users\brody\appdata\local\temp\aird9be.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-31:14:31:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:14:31:55] Rolling back install of c:\users\brody\appdata\local\temp\aird9be.tmp\setup.msi
    [2014-12-31:14:31:55] Rollback complete
    [2014-12-31:14:31:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:14:31:55] Runtime Installer end with exit code 7
    [2014-12-31:15:04:55] Runtime Installer end with exit code 7
    [2014-12-31:22:01:34] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-31:22:01:34] Commandline is:
    [2014-12-31:22:01:34] No installed runtime detected
    [2014-12-31:22:01:36] Relaunching with elevation
    [2014-12-31:22:01:36] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air8ffa.tmp\adobe air installer.exe -ei
    [2014-12-31:22:01:36] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2014-12-31:22:01:36] Commandline is: -stdio \\.\pipe\AIR_5172_0 -ei
    [2014-12-31:22:01:36] No installed runtime detected
    [2014-12-31:22:01:36] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2014-12-31:22:01:37] Installing msi at c:\users\brody\appdata\local\temp\air8ffa.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-12-31:22:01:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:22:01:37] Rolling back install of c:\users\brody\appdata\local\temp\air8ffa.tmp\setup.msi
    [2014-12-31:22:01:37] Rollback complete
    [2014-12-31:22:01:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-12-31:22:01:37] Runtime Installer end with exit code 7
    [2014-12-31:22:01:42] Runtime Installer end with exit code 7

    You may want to try this user's suggestion:
    Windows 8.1 control program Adobe Air uninstall fails with "error occurred, contact administrator"

  • For Macbook pro Retina and Macbook Air Users Please Help

    Hi
    i Want Ask Macbook pro Retina and Macbook Air Users how use this macs both ( Only how use  both )
    we sit many hours on laptop that will hurt our eyes
    what the macbook less strain on eyes
    what the best macbook screen not hurt our eyes
    sorry my english is not good but i hope you understand me
    i want only users how use the both of this macs
    thank you

    People are different.  Not everyone experiences eye strain with an LED/LCD screen, or with a retina screen or any other kind of screen.  Some people do.
    So no one here can possibly say how you will feel using either one - everyone is different.
    You need to find some display models or something and try them yourself and see what you like and how you feel using them.  Anything anyone here has experienced is immaterial - all that matters is what you expereince and we cannot predict that for you.
    I stare at computer screens all day long, and have done so for many, many years now.  I've never had a problem with matte LCD, glossy LCD (like my MBP), CRT, plasma or page white.  About the only problem I've ever had is occasionally dry eye, since everyone tends to blink less when concentrating on anything backlit for long periods of time.  Simple artificial tears deals with that, and just learning to stagger regular breaks.

  • I am having trouble importing my photos from my iPhone to iPhoto in my MacBook Air. Please help

    Can you help me - I am having trouble importing my iphone photos into iphoto in my MacBook Air.

    Hey danzante,
    Thanks for using Apple Support Communities.
    This article explains exactly what needs to happen to import from an ihone.
    iPhoto '11: Import photos from iPhone or other mobile phone
    http://support.apple.com/kb/ph2352
    Have a nice day,
    Mario

  • I want to use my home dvd player to burn dvds/cds onto my MacBook Air. Please help!?

    I want to use my home dvd player to burn dvds/cds onto my MacBook Air. I have an hdmi cord with thunderbolt connector. Where do I go from here?

    Apps for OSX aren't in iTunes: they are in the App Store in your Applications folder. The payment method is the one registered in iTunes. There's no app actually called Yoga Studio, though there are several Yoga apps. There is an iOS app called Yoga Studio but it appears to have no OSX equivalent, though I haven't done a detailed search.

  • Huge MacBook Pro Problem - Please Help!

    Okay I have so many problems I don't even know where to begin.
    I bought my 13" MacBook Pro in August of 2009. Two days after I got it, it completely stopped working. I took it to an Apple authorized repair shop, who told me I had spilled iced tea all over it and it was ruined, never to be fixed again. Long story short, I took it to a different Apple authorized repair shop, only to find out that the battery had leaked inside of it. When I got the computer back two months later, it would only remain powered on as long as it was connected to the charger. I took it back and had it fixed. All said and done, I finally had a working MacBook Pro in January of 2009. (Although much of the delay had to do with me living hundreds of miles from the repair shop).
    Fast forward to July of 2011. Mountain Lion, I believe it was, had been released, and I was going to upgrade from Leopard. I worked in a Museum and my boss said that I could use their DVD of Snow Leopard to upgrade, so I could download Mountain Lion through the App Store, since I was using my computer for work a lot and they had a license. I upgraded and I have had nothing but nightmares since. For the past year and a half, my computer is constantly freezing, applications quit unexpectedly, and if I have more than one tab open and happen to do something safari doesn't agree with, I get a notice that "Webpages are unresponsive. Please click continue to force reload" or something along those lines which then forces every site in all tabs to reload but often just causes safari to crash. Furthermore after Safari crashes when I open it again, I have to leave it for AT LEAST ten minutes before the app becomes responsive. However, if I force quit safari immediately after I open it (post-crash), then open it again - it works fine. Weird, I know.
    Now I have some really big problems. My computer is constantly going into a kernel panic, where I get the grey screen informing me to restart (and by constantly, I mean I'm shocked I've been able to type this much and not lost it all to a restart warning). Sometimes when I restart as soon as I log in and get the "you had to restart because of a problem, send a report to apple" dialogue, I immediately have to restart again. Sometimes when I restart, I get the circle/slash and it won't turn on. And lastly now, in the last hour (of which I have had to restart twice), it refuses to boot in anything but safe mode. I'm not holding down the shift key.
    Oh and another thing of note - it refuses to open some programs, giving various errors; it refuses to allow me to move around files (error code -50); and it refuses to let me empty the trash (error code -50 again). I'm trying to free up a ton of space on my harddrive but it's proving difficult because of my MacBook's refusal to cooperate.
    It's all backed up so I can do what I need to do to fix or alter this situation. My boyfriend wants me to just rescue everything from my harddrive and buy an air, but I'm having a lot of trouble considering that because of the amount of issues I've had with both this computer and my iPhone Bring back the iBook! They were the best.
    NOTE: I had to restart my computer twice since I started writing this. Thank goodness for autosave on the apple communities.

    Thanks.
    This is what I'm getting for my most recent:
    Sat Jan 12 20:58:32 2013
    panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x00448d3b, type 14=page fault, registers:
    CR0: 0x80010033, CR2: 0x000000ac, CR3: 0x0ee72000, CR4: 0x00000660
    EAX: 0x00000001, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x05fc66e0
    CR2: 0x000000ac, EBP: 0x01003be8, ESI: 0x01003ccc, EDI: 0x05fc66e0
    EFL: 0x00010297, EIP: 0x00448d3b, CS:  0x00000008, DS:  0x00000010
    Error code: 0x00000000
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x1003978 : 0x21b837 (0x5dd7fc 0x10039ac 0x223ce1 0x0)
    0x10039c8 : 0x2abf6a (0x59e3d0 0x448d3b 0xe 0x59e59a)
    0x1003aa8 : 0x2a1a78 (0x1003ac0 0xb 0x1003be8 0x448d3b)
    0x1003ab8 : 0x448d3b (0xe 0x48 0x1700010 0x10)
    0x1003be8 : 0x2fd111 (0x1003c0c 0x246 0x1003c28 0x2dfc1c)
    0x1003c38 : 0x2fea67 (0x5fd51ec 0x1003ccc 0x5d3ee94 0x4866f3)
    0x1003c88 : 0x2f4780 (0x5fd51ec 0x1003ccc 0x5d3ee94 0x0)
    0x1003dc8 : 0x4740f2 (0x5fd51ec 0x1003ebc 0x0 0x1)
    0x1003f48 : 0x4744b8 (0x680ab0 0x1 0x0 0x0)
    0x1003f78 : 0x4f82fb (0x5d1b2a0 0x5d53888 0x5d3edd4 0x1)
    0x1003fc8 : 0x2a251d (0x5d53884 0x0 0x10 0x0)
    BSD process name corresponding to current thread: syslogd
    Mac OS version:
    10K549
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBookPro5,5 (Mac-F2268AC8)
    System uptime in nanoseconds: 6245617488378
    unloaded kexts:
    com.apple.driver.AirPortBrcm43xx          423.91.27 (addr 0xf0c000, size 0x1900544) - last unloaded 130764674716
    loaded kexts:
    com.Cycling74.driver.Soundflower          1.5.2
    com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 32021797050
    com.apple.driver.AGPM          100.12.31
    com.apple.driver.AppleMikeyHIDDriver          1.2.0
    com.apple.driver.AppleHDA          2.0.5f14
    com.apple.driver.AppleUpstreamUserClient          3.5.7
    com.apple.driver.AppleMCCSControl          1.0.20
    com.apple.driver.AppleMikeyDriver          2.0.5f14
    com.apple.driver.AudioAUUC          1.57
    com.apple.filesystems.autofs          2.1.0
    com.apple.driver.AppleBacklight          170.0.46
    com.apple.driver.SMCMotionSensor          3.0.1d

  • Weird clicking noise on my MacBook Air! Please Help!

    Hello everyone, I have a 1 month old MacBookAir and I been having the same issue as many people with the weird clicking noise coming from the keyboard.
    I tried tapping it under the power buttom and it didnt't work, does anybody have any more ideas?
    Thanks so much for the help.

    Other users have claimed to have success with giving the laptop a swift smack on the bottom or on the side...  I am wondering if this problem is related to a loose audio cable with the internal speaker, resulting in a scrambled signal, producing surges in the speaker.   If the computer is under warrenty, you should take it in to have it looked at... If not,  You can open the  bottom case and check.

  • Ricoh Aficio SP C240 SF filter quit unexpectedly - running 10.9.3 on MacBook Air - can anybody help please?

    Problems with Ricoh Aficio SP C240 SF- message tells me  "filter quit unexpectedly" - running 10.9.3 on MacBook Air - can anybody help please?

    Steve --
    You have made an extra folder called "Internets" and put the Safari app in there.  It (and all other apps) need to be freestanding (not enclosed in another folder) in the HD > Applications folder.
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  • After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

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    Your advice did not help me. I also installed 10.7.4 combo but the situation is the same.
    my internet connection is ok, mail is ok, but app store after 3 resets does not recognize my ID and it says "connection is not possible". Why? I have the same problem in both my mac mini late 2009 and mac book air 2010? Is it a problem of 10.7.4 update? I have to solve this problem and how can i return to 10.7.3 if my last backup was not with 10.7.3???thank you for your kind collaboration...

  • Hi guys i have an ipad 1 and when i plug it in to my macbook pro picasa opens up and show its name but when i open itunes i cant find the name, ive been working my head out to solve the problem please help me:(

    hi guys i have an ipad 1 and when i plug it in to my macbook pro picasa opens up and show its name but when i open itunes i cant find the name, ive been working my head out to solve the problem please help me:(

    Pay no attention to iinami, the amount of replies to people saying their handsets must have been jailbroken everytime iTunes throws out an error is tremendous. (Clearly you don't need to have any real knowledge to get to level 3 on these forums, let's hope apple's geniuses know a lot more than some of their customers.)
    http://support.apple.com/kb/TS3694
    Solution below.
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

  • Installed windows 7 64 bit on my macbook .. but now got my macbook without audio. please help me!

    Installed windows 7 64 bit on my macbook .. but now got my macbook without audio. please help me!

    You most likely installed Windows 7 in EFI mode. Can you confirm this?
    If you used Bootcamp Assistant to partition your drive, you did not install in EFI mode.
    If you selected "EFI Boot" at the boot menu before installing Windows, you started the EFI Boot installer.
    Please let us know whether or not you installed in EFI mode because audio not working is a common problem in EFI mode, but should not appear in normal BIOS mode. (Normal BIOS mode is when you used Bootcamp assistant)

  • Can anyone confirm a diagnosis for my Macbook air screen please?....

    Can anyone confirm a diagnosis for my Macbook air screen please?....
    Started about 12 months ago randomly, the screen will just turn bright colours & is unreadable, the only way to remove it is to shut down & restart from on/off button....
    Any help advice or solution would be appreciated..... Many thanks

    Bring the picture with you when you take it in.  The MBA may not cooperate in front of the technician.
    Ciao.

  • My iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: "unknown error (36), i´ve tried to do lot of things but i can´t  solve my problem. please help!!

    my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!

    Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!

  • Problem Please help me.....Let me know the area to look for it I am a DBA..

    Problem Please help me.....Let me know the area to look for it I am a DBA..Thanks in advance to let me know the cause and the area to look and fix it...
    Server Error in '/' Application.
    Problem with SAP/BAPI. SAP.Connector.RfcCommunicationException: Connect to message server failed Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD LOCATION CPIC (TCP/IP) on local host ERROR service 'sapmsPRD' unknown TIME Wed May 04 08:59:06 2005 RELEASE 620 COMPONENT NI (network interface) VERSION 36 RC -3 MODULE ninti.c LINE 428 DETAIL NiPServToNo SYSTEM CALL getservbyname COUNTER 1 at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode) at SAP.Connector.SAPConnection.Open() at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn) at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn) at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type) at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)
    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
    Exception Details: System.Web.Services.Protocols.SoapException: Problem with SAP/BAPI. SAP.Connector.RfcCommunicationException: Connect to message server failed Connect_PM MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD LOCATION CPIC (TCP/IP) on local host ERROR service 'sapmsPRD' unknown TIME Wed May 04 08:59:06 2005 RELEASE 620 COMPONENT NI (network interface) VERSION 36 RC -3 MODULE ninti.c LINE 428 DETAIL NiPServToNo SYSTEM CALL getservbyname COUNTER 1 at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode) at SAP.Connector.SAPConnection.Open() at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn) at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn) at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type) at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)
    Source Error:
    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. 
    Stack Trace:
    [SoapException: Problem with SAP/BAPI.
    SAP.Connector.RfcCommunicationException: Connect to message server failed
    Connect_PM  MSHOST=prddb01.lamrc.com, R3NAME=PRD, GROUP=Prod HR PRD
    LOCATION    CPIC (TCP/IP) on local host
    ERROR       service 'sapmsPRD' unknown
    TIME        Wed May 04 08:59:06 2005
    RELEASE     620
    COMPONENT   NI (network interface)
    VERSION     36
    RC          -3
    MODULE      ninti.c
    LINE        428
    DETAIL      NiPServToNo
    SYSTEM CALL getservbyname
    COUNTER     1
       at SAP.Connector.SAPConnection.ThrowRfcException(RFC_ERROR_INFO_EX rfcerrInfo, Encoding encoding, String languangeCode)
       at SAP.Connector.SAPConnection.Open()
       at SAP.Connector.SAPClient.RfcInvoke(String method, Object[] methodParamsIn)
       at SAP.Connector.SAPClient.SAPInvoke(String method, Object[] methodParamsIn)
       at SoftwareKeySAPG.SAPProxy1.Z_Bapi_Load_Kpi_Region(ZSOFT_KPI_REGIONS_MTable& Kpi_Regions, ZSOFT_PROD_TYPETable& Prod_Type)
       at SoftwareKeySAPG.SAPGSK.LoadKPIRegion(DataSet dsProduct)]
       System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1503
       System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +218
       SoftwareKeyUI.InstalledBaseDataWS.InstalledBaseData.LoadKPIRegionMulti(DataSet products)
       SoftwareKeyUI.InstalledBaseDataAccess.LoadKPIRegionMulti(DataSet products)
       SoftwareKeyUI.InstalledBase.GetRegionDetails(Int32 userId, String product, String regionType)
       SoftwareKeyUI.FilteredAccess.GetRegionDetails(Int32 userId, String product, String regionType)
       SoftwareKeyUI.search.LoadRegionDetails()
       SoftwareKeyUI.search.regionType_SelectedIndexChanged(Object sender, EventArgs e)
       System.Web.UI.WebControls.ListControl.OnSelectedIndexChanged(EventArgs e) +108
       System.Web.UI.WebControls.DropDownList.System.Web.UI.IPostBackDataHandler.RaisePostDataChangedEvent() +26
       System.Web.UI.Page.RaiseChangedEvents() +115
       System.Web.UI.Page.ProcessRequestMain() +1099

    The error is a very basic one - the sapmsPRD service is not known. You will have to go to <NT_ROOT>\system32\drivers\etc and add the entry sapmsPRD 3600 to this file.
    This is basically telling the requester at what port to look for the message server.
    C

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