Macbook Air recall on broken hinges

I have the very early version of Macbook Air the one with the flip comparment that expose the usb. Now the problem I have is that after using the device for a few months a crack appear on the right side of the devices. I was **** because i know the price apple might want for repair. After research i heard that it had been recall for faulty design, and apple would fix the problem free of cost. I just wanted to know if they are still doing this service.
Thanks in advance
<Message was edited by Host>

If it is the hinge that is cracking below the display then it is likely the hinge cracking issue.
There is a support article that discusses this, it might be worth having a look on the support site.
It also explains that it is covered for three years from original date of purchase, so it is likely that your MacBook air might not be covered for this service.
The repair extension program would almost be ready to expire by now.

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Hi everyone! On my MacBook Air Mid 2009 13" hinges are broken, and i don't have warinty on it anymore.!

Hi everyone! On my MacBook Air Mid 2009 13" hinges are broken, and i don't have warinty on it anymore.!
What should I do?
Thanks!

Still take it to an Apple store genius bar so you can get feedback on what it will cost for repair.
You can also see if you can find an Apple Authorized Service Provider and get a price from them, their work is accepted by Apple.
You can check iFixit.com and see if they have the hinge and price so you have another price for comparison.

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I've tried to connect on my tv but I couldn't seen anything at all...

Use Target Disk Mode:
https://support.apple.com/kb/ht1661
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Take the unit in for service, if you can't clean it with a brush and/or a little compressed air. You don't want to be removing keys without some experience, and the spare parts on hand to replace the internal parts you break during your first practice session.

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Apple macbook air hinge defect -closing lid is considered accidental damage

Hi Apple
Is closing the screen normal operations of the macbook air?
my apple air has a defect with the hinge. could apple please change your policy to accept hinge as warrant on apple air models
purchased my air 28/2/2008 from Sydney Broadway apple shop. I think this was the first day they got delivery in Sydney.
Last week when closing the screen, it was about half way down, it made a crack noise, and the hinge moved. (see photo from link below)
I have been to two apple care centres in Saigon, Vietnam this week. Spoke to apple in singapore and usa. They all told me i broke it and the damage is accidental. Offically on paper it was "it might be accidental damage, warranty repair declined"
Many people have had this problem, mostly in USA.
Below is the link to a post i made on the problem. It has a photo of my laptop hinge, it is not as bad as others, because i stopped using the air as soon as it happened
http://www.crashzone.com.au/2009/02/04/apple-macbook-air-has-a-defect-hinge-prob lem/
some more links to more of the same problem
http://mindspacemind.blogspot.com/2008/06/macbook-air-damaged-hinges-little-too. html
http://forums.macrumors.com/showthread.php?t=495259&page=3
http://www.youtube.com/watch?v=a7uEMfJVm4U&feature=related
http://flickr.com/photos/landung2008/3247328478/
http://www.youtube.com/watch?v=yKJLUMBCF98&feature=related
http://www.youtube.com/watch?v=Siq84YBlv7E&feature=related
Regards Christiaan Hunter
PS. Apple Air is the BEST laptop yet for me personally. light, 13" screen, full size keyboard, multitouch huge touch pad, nice casing, no dvd player and osx
I have owned these laptops:
compact portable iii
dell latitude d600
toshiba portege 3500 tablet
fujitsu lifebook p7010
motion ls800 tablet
apple macbook air

If I can add my two cents... Mine broke just like the others on this thread, and almost like everybody else, the first genius I consulted with told me that it was accidental damage and that they won't cover it. I left the Apple Store and called Apple customer service, explained the situation, including the fact a 1800 $ computer shouldn't broke without reason, that there was multiple people on the internet with the same problem... a few days later, Apple called me to say that they will cover the display change under warranty. Still, i'm not impressed :
- The attitude of the first genius was very arrogant, telling me that I shouldn't try to "steal from Apple" by trying to cover accidental damage...
- When I got my MacBook Air back, the genius told me that they did put a new hinge design in there, which feels much more sturdy indeed. So if Apple changed the hinge design, they know there was a problem with the hinge, but they still won't change your failed hinge unless you complain : what kind of customer service is that ?
I'm feeling a class action over those first gen MacBook Air, really... 1800 $ gets you a computer that doesn't perform (kernel_task problem), with failing hardware (hinge defect).
By the way... mine have also a decoloration of the trackpad that Apple won't cover because they say it's "cosmetic". How ironic from a company who charge big preniums for design not to cover "cosmetic" issues.

Macbook Air gets really sluggish and incredibly slow

Hi, my Macbook Air bought last December (2008) becomes very sluggish, as in really slow after some very light usage.
It usually happens when I'm watching a YouTube video (or any .flv video) in either Firefox or Safari or if I'm browsing for a long period. It's not just the browser that becomes slow, it's the whole computer. The video cannot be watched and it becomes all jittery. Switching between tabs takes a while, and even scrolling down a page has a delay. Typing also has a delay, and the whole experience is just horrible. Moving along the dock, the icons magnify at irregular intervals and launching an application takes extremely long, even the System Preferences Pane.
The happens whether I have three or four applications open with twenty tabs in Firefox or with just my browser and only two tabs. Along with the sluggishness, the fan starts very loud and to get rid of the slow behavior and loud fan noise (the noise wouldn't bother me, but I associate it with slow, slow problems) I have to flip the lid down and leave it go to sleep. When I return, watching the video is ok for a while, but if I have to pause it to do something else or if I do something other than view light web pages like change tabs, the computer slows again.
It's a Macbook Air 1,1 with a 1.6GHz processor and 2GB of ram. I have 50GB of the 73GB of hard drive space empty.
I recently updated it and left if off for a couple of days, but this hasn't helped.
There are only two applications which open when I log-in also, so I have no idea what the **** the problem could be.
Any ideas, and what could I do to fix it?
Your help is EXTREMELY appreciated by this very frustrated Air owner!
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Ed.

My first generation Air was sluggish from day one. Part of the problem is overheating, you can see that in the Activity Monitor as process 'kernel_task' taking 150% CPU or more. My fist generation machine crashed a lot, but that was eventually fixed with a firmware update that I suspect made the machine even slower. If I lift my machine up and hold it against a table fan, I can watch the 'kernel_task' CPU % claim down to almost zero.
I suspect another defect with the Air is the disk I/O system. I know the disk is not supposed to be the fastest, but if you have one application that do anything on the disk, everything else slows down to a halt. DMA (direct memory access) was invented 1989 or earlier, so I really don't know why the CPU should stall when some I/O is ongoing. It is so frustrating to watch a CPU load of 20%, have two CPUs, and still have a machine that is so sluggish that it is practically unusable.
I'm a double idiot, because when my first MacBook Air broke (the common hinge problem) I bought a second generation one, thinking that Apple fixed the problems. To be sure I was not the cause, I did a clean install.
Now I sit here tilting my almost new MacBook Air to give free airflow under my machine by my table fan, and still can't really use more than one application at the time, constantly restarting web browsers to be able to scroll pages, exactly the same problems as the first one.....
I have hopes for Snow Leopard fixing part of my problems, the disk I/O problem, but who knows.
I do think I will buy a new copy of CoolBook, the tool that saved me with my first MacBook Air. If underclocking and undervolting, it was kind of usable, could even watch videos!!!
Apple, please, fix MacBook Air!!!!

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Anyone have any suggestions on repairing the broken hinges on a MacBook Air? The cheap plastic hinges on mine have broken and the monitor is about to fall off. Does anyone know why this obvious design flaw is not being covered under a warranty and have any suggestions of what to do? Everything else about the computer runs great so I don't need or want to buy a new computer because of a design flaw. Thanks for your help.

Ask Apple why it isn't covered. We as fellow users can not give you a definitive answer.

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As Tony recommended you need to contact AppleCare directly. But hopefully this thread will serve as a reference point - https://discussions.apple.com/thread/1893302?start=0&tstart=0
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Broken hinge on a Macbook Air - how to fix it?

Hi,
I have a Macbook Air which has worked perfectly all this time, but a few days back one of the hinges broke. The system still works fine, but opening the lid seems to strain the body structure. Upon opening the bottom cover, I noticed that a wire is running through the broken hinge, which seems to be getting strained when opening and closing. I'm presently in India and I took it to an authorized service store, but they said that it requires a screen replacement and I think they're just trying to "upgrade" the repair to a more expensive option!
Has anyone faced this problem before or can recommend what parts should actually be replaced? I don't want to do it myself, but I want to go into a better service center armed with details on what they have to do!
Thanks,
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(pictures below)
What a normal hinge looks like:

broken friction hinge on your AIr
I assume you threw open the monitor and the top over traveled?
Relatively a cheap fix.
Contact Apple for an appt. to fix it for you

My Macbook Air hinge is broken. How to replace it.

My Macbook Air hinge is broken. How to replace it.

Don't bother if it's not under warranty. I had the same problem. They wanted $440 for a whole new display. Bought a new Droid tablet for that price

MacBook air hinge fix

Today (09/07/12) I took my 2008 MacBook air with broken hinge to the apple store here in Orlando fl, and the guy at the genius bar said that the end date for the two year grace period for fixing the MacBook air's hinge problems had ended two days ago. But he spoke to his manager and explained the problem they agreed to fix the MacBook and all the other problems for me and it's not going to cost me a dime to fix. And I should hear back from then in 3-7 days. So if u have a 2008 MacBook air with any hinge problems then take it in so they can try to fix it for you since it has been only 2 days since the grace period has ended.

Romkeo wrote:
Any chance for Apple Service in UA?
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New Macbook Air 11" 2014 Model Display Hinge Loose and exacerbated by extremely poor service

I have bought a new MacBook Air 11 from Ezone on the 3rd of October. When I opened the product, I realised that the hinge seemed to be loose and would fall back on its own when tilted. That's when my troubles started.
I went to the Maple Apple Authorised Service Center at Santa Cruz, Mumbai and was told that the product was fine and that the screen tilt was 'normal'.
I then happened to visit some other stores and noticed that the MacBooks on display didn't swing back the same way.
I returned to the Service Center again and was told again that it was 'normal'. When I demanded to see the manager, I was told he had left for the day. I rang him and was told that I should come and see him the next day and he would provide a speedy resolution to the problem.
I rang the store that I'd purchased it from and they told me that they would be happy to replace the product provided the service center gave a certificate called DOA.
The next day was an even more harrowing experience. When I reached the manager's office, he tried telling me again that the product was 'normal'. When I explained to him that none of the in store models were like that, he said that to give the certificate, he would need at least 2 days as there was a 'process' to be followed. The 'process' is to merely record how the display flips back when tilted back.
I tried to call Apple Customer Care and spoke to Nishant and then Ravi (who told me that he usually never spoke to customers directly but as a special case was speaking to me since I'd had a bad experience!).
Ravi, assured me of a ideal resolution within 24 hours.
And so today, I received a call from Nishant, who informed me that because of the nature of the inconvenience, Apple had decided to offer 2 solutions: 1. They would ship a new machine from Singapore directly to my home address but that would take 4-5 business weeks. I was fine with that solution although I didn't understand the merit of sending a new laptop from Singapore. However, he then told me that I would FIRST have to submit the laptop and ONLY THEN would they ship it out to me. So essentially, I would be without a laptop for next month and a half! In short, a ridiculous solution. 2. The second solution was that I would have to give my BRAND NEW laptop (less than 2 weeks old!) to the service centre, they would repair it and return it in a few days. So we were back to square one. When I tried to understand the escalation process, I was curtly told that there was no escalation and this was Apple's response and resolution to my problem.
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And this to a customer who's just bought a brand new machine and is expecting a spectacular experience! Even Lenovo or Sony offer onsite support, so the Apple experience is a terrible, terrible letdown.
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bump

The LCD for my macbook air model number MC965LL/A (purchased 2011) is broken , where can I get new one and what is the part number for it ?

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Macbook Air recall on broken hinges

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