MacBook Air refuses to shut down, it's frozen - any thoughts?

I can't shut my MacBook Air down. No curser; 100% battery; 3 programmes open

Press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly to restart.

Similar Messages

I want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

i want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6.

My Macbook air (late 2010) shuts down randomly!!

Need some help here!! My Macbook air (late 2010) shuts down randomly, sometimes it won't even power on. This happened to me one morning, then at night try turning it back on, it went back to normal, I didnt do anything to it. Today it did it again but it went back to normal few minutes later after hitting the power buttom more than 10 times

Hi Argenisss,
I'm sorry you are having issues with your Macbook Air. Since your post indicates you have the latest version of the operating system, I would suggest resetting the System Management Controller (SMC)
Intel-based Macs: Resetting the System Management Controller (SMC)
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Another troubleshooting step would be to reset the PRAM as well:
About NVRAM and PRAM
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
You can read more details by clicking on the two links above, but these would be two good troubleshooting steps to try.
Hopefully, this information will help ....
- Judy

MY macbook Air just started shutting down suddenly

MY 2011 Macbook Air just started shutting down when I watch Hulu and Skype. What is wrong?
It turns back on fine then within 15 mins, it'll shut off completely. So far, it only shuts off when I'm using Skype or watching videos...

After it restarted, did you see a dialog box resembling this one:
If so, next time it occurs click Report...
Before you send it to Apple, copy the text of the report. Paste it in a reply. Remove or obscure any personal information, should it appear.

My macbook air will not shut down or restart

my macbook air will not shut down or restart, but it will go to sleep. what can i do to fix this ?

correction its a macbook pro

Brand new MacBook Air fails to shut down

I took ownership of a brand new 13" MacBook Air on Friday 15th, have been trying it since then and found that on occasion it hangs during the shutdown process. This has happened five times in two days of use (it's now the 17th). The only way to get the MBA to shut down is to hit the start button for an extended period otherwise it will sit spinning for eternity. I have experimented and tried to shutdown programmes first before shutting down the MBA, but this doesn't appear to help.
I have only installed a few programmes on the MBA since receiving it, (Lightroom and 1Password), everything else is as it was when it was delivered, brand new. I purchased it via the online store and requested that it was upgraded with 8GB RAM and a 1.7GHz processor, so it came from China with these upgrades carried out.
Could this be a memory problem? I understand that MBs can be fussy about what type of memory is installed. It seems odd as the memory was installed in the factory.
Should I do a VRAM and/ or PROM reset? Are either of these responsible for controlling shut down procedures?
It is very disappointing as I had been really looking forward to getting the MBA and I am concerned that this might be an inherent fault with this particular machine. Any help would be appreciated. I will contact Apple Support as I have 90 days phone support, but I thought I should try you all first.
Chris

RAM should not be a factor for a brand new Mac. Third party software is often the culprit.
Make sure to log out of 1Password before shutting down > https://discussions.agilebits.com/discussion/5265/1password-cancels-logout
Tip ... there's no need for a third party password manager. The pre installed Keychain Access app can do that for you.
HD > Applications > Utilities
How to manage passwords with Keychain Access | Macworld

TS2055 Macbook Air USB causes shut down

My MacBook Air was the latest model. I had this symptom that once i plug in USB, out of sudden shut down by it self continuously. Both USB port effected. It just happened out of sudden. What should i do next?

So you plug in any USB device, no matter which one, and the machine shuts down? If so, try this:
Intel-based Macs: Resetting the System Management Controller (SMC)
If that doesn't work, make a "Genius" appointment at an Apple Store to have the machine tested.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.

MacBook Air Doesn't Shut Down

Hi all!
I have a 1.8/64 gig SSD MacBook Air and I was wondering if anyone has had any shutdown issues. I'm not having the intermittent/random shutdown issues, but last night my MBA didn't shut down at all and I had to hold down the power button to shut if off. It usually happens after I have had it asleep for a long time. I have an appointment at the Apple Store today, but i wanted to know if anyone had any ideas! Thanks!

I was referencing an actual shutdown. Putting my computer into sleep mode was fine, as was rebooting (strangely enough), but my MBA would close-out Finder, and then just sit there (45 minutes in one instance) with the background picture displayed, and the little gray-wagon-wheel-circle thingy rotating in the lower 1/2 of the screen. I have no idea what auto sync has to do with the shut down problem, but that is the only thing that had any effect in correcting the shutdown problem.

My Macbook Air doesn't shut down

After latest Yosemite 10.10 upgrade my 1 year old Macbook Air frequently won't shut down and the spinning circle keeps on going. What's wrong?

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

My MacBook Air doesn't shut down because safari doesn't quit

Hello. 2 days ago My MacBook Air made an update. after that, yesterday night I was about to shut down my laptop. But it said that it cannot be closed because Safari is running. That's why I tried to quit Safari. But it doesn't quit. So İ cannot shut down my laptop. Help me.

Welcome to Apple Support Communities
Try to force quit the app. Press Alt, Command and Esc keys to open Force Quit, choose Safari and force quit it. Then, turn off the MacBook

HP Pavilion P7-1141 will not shut down... Any thoughts?

Brand new HP Pavilion P7-1141 desktop (AMD A8-3800 quad-core CPU, 8GB RAM, 1TB HDD, Radeon HD 6550D, Windows 7 64-bit) will not shut down properly regardless of what I do - I can press on/off button on the desktop, or choose "shut down" from Windows 7 menu, each time the following happens: Windows shows it's usual "shutting down" screen, then screen goes blank and monitor goes to sleep, but the desktop itself still seems to be working in some unusual mode: fans are rotating - I hear the usual quiet noise from them, the lights on the desktop are on, however, no hard drive activity at all. In this mode, the desktop can't be turned on anymore - I need to press on/off button for a few seconds to turn it off completely or unplug the power cable and plug it back and only after that it can be turned on. Windows will not show any error messages during startup, HP diagnosticks program does not find any issues, no error messages of any kind. I checked power settings in Windows, played with power settings in BIOS without any success. Am I missing something? Any ideas?
UPDATE: Sleep mode doesn't work as well. When I choose "sleep" from Windows 7 menu, exactly the same thing happens (monitor goes to sleep, fans are rotating, the lights on the desktop are on, no hard drive activity, etc). At least when I choose "restart" it restarts without any problems.

Hi:
See if (re) installing the chipset driver helps.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-97610-1&cc=us&dlc=en&lc=en&...=
Paul

My macbook seems to be slowing down....any thoughts on how to speed it back up?

2 years old and slowing down.....

Free:
- Use disk utilities (Applications -> Utilities -> Disk Utilities) to repair the permissions.
- Also, allowing your computer to shut down and start up again will help as Mac OS X runs various scripts to clean and do some light optimization stuff.
Software wise:
- Defragmentation programs will work also. Other (some free, some paid) programs are available that will perform various actions to speed up your computer.
Hardware wise:
- add RAM, max out.
- Hard drive: upgrade to 7200 rpm or an SSD drive or Seagate's Momentus hybrid SSD/standard platter hard drive.

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Fails or refuses to shut down.

I have a new Macbook after working with Macs for years.
At the end of the day I try to shut down my Mac book. It seems to shut down.
When I get up in the morning, it is up and running.
It is either not shutting down or re starting without a command to re start.
It seems to do both.
when I searched the forum, there were many hits on shutting down when people did not want the Mac to shut down. But this problem is refusing to shut down or failing to shut down.
Any ideas?
Duane Campbell

When you select "Shut Down" from the Apple Menu, wait for the screen to go completely black and make sure that the fan has stopped running. Sometimes it can take awhile to completely shut down.
Also, try resetting your PMU.
http://docs.info.apple.com/article.html?artnum=303319
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
 An Apple User Group 

Computer refuses to shut down/log off

I have a MacBook running the latest version of OS X and it's exhibiting some very peculiar behavior. As the title suggests, it refuses to shut off or allow users to log off, furthermore, some applications don't open or work properly. I ran a verify disk and permissions and they've come back with zero errors. What should be my next step in troubleshooting these issues?

Hello,
If your MacBook refuses to Shut Down, try this using the keyboard command for Force Quit. Command + Option + Esc. That will bring up the Force Quit window. If there any applications running, they will be listed there and your computer will not shut down until those processes stop.
As for applications not opening. Try locating and send their preference files to the Trash. I'll use iPhoto for an example. It's preference file looks like this:
com.apple.iphoto.plist It's located here: MacintoshHD/Users/YourName/Library/Preferences. In that Preferences folder are the .plist folders for the applications you use. Send the .plist files to the Trash. It's ok.. your MacBook will create new .plist files for you You will have to reset your preferences on these applications but considering they aren't opening anyway, this might help.
Also, if you haven't already done so get a good disk utility that you can run to clean out caches and log files and repair permissions all in one fell swoop. I use Onyx, it's free and it's here: http://www.apple.com/downloads/macosx/systemdiskutilities/onyx.html Download and install Onyx. Run the Maintenance and Cleaning scripts and reboot.
Hopefully something I've suggested will help.
Carolyn

MacBook Air refuses to shut down, it's frozen - any thoughts?

Similar Messages

Maybe you are looking for