Macbook air running 10.8.4 looses wifi connection
My macbook gets constantly thrown off the wifi. The only way I can get connection again is by restarting the router. Ipad mini network connection works great so does old 2006 macbook running snow leopard.
I know I am not alone with this issue.
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
Similar Messages
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My MacBook Air has recently started having substantial WiFi connectivity issues. How do I fix this?
For the last couple weeks my MacBook Air has started having some mighty substantial connectivity issues.
When I wake it from sleep, or if I'm using it for an extended period (say, more than 5-10 minutes), the connection will become extremely unreliable. This primarily happens with browsers, or the Twitter application. For example, if I start a call on Skype the call will continue to function just fine, but I won't be able to connect to any websites through any browser. I've tried Safari, Chrome, and Firefox while the connectivity problems are occuring. When they do occur, a full shut down and cold boot are required to make it work again for a short while.
Does anyone know what might be causing this? I've done numerous checks for malware using Clam Xav and Sophos Anti-Virus. (I didn't suspect that this would be the issue, but it was still something that I decided to rule out.) Additionally, I've tried connecting using both the 2.4GHz and 5GHz bands on my wireless router. Neither seems to be more successful than the other. (Note: The 5GHz works perfectly and without interruption on my iPad and desktop PC. The 2.4GHz works perfectly with my iPhone 4S and Xbox 360. I feel that with that in mind, I can safely rule out the router as the root of the problem. Both of these examples go on for very extended periods of time. I game regularly using both my PC and Xbox 360.)Hi Jollified,
Does your sound work when you try to use head/earphones? If so, try the following:
Plug your Headphones into your Mac.
Play a sound through them (a song for example), then stop the sound.
Make sure 'Preferences' is isn't open. If it is, Quit.
Launch System Preferences > Sounds.
While the Sounds tab is open and set to 'Headphones', pull out the Headphones from the jack.
You should see your Mac reset to 'Internal Speakers'
Also, I see you have tried resetting the PRAM, have you tried resetting the System Management Controller (SMC)? Resetting the System Management Controller (SMC) on your Mac - Apple Support
As for your MacBook not sleeping when you close the lid, there are many reasons this can occur.
First of all, check out Apples article on the issue: OS X Yosemite: If your Mac won’t go to or stay in sleep If you find these steps don't help, try a few of the following:
A common cause for the Mac not sleeping is your printer. If there are queued jobs waiting to be printed, but your printer is switched off, for some reason you Mac just wont like it and simply will not go to sleep. System Preferences > Print and Scan > Open Print Queue
Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
Try heading into your Mac Preferences > Sharing and deselecting 'Internet Sharing' as well as 'Printer Sharing'.
Also deselect Wake For Network Access by heading to System Preferences > Energy Saver > Power Adapter > Wake For Network Access.
Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck! -
Macbook Pro 10.10.2 keeps loosing wifi connection.
How do I fix my connection issues with my wifi. It disconnects numerous times daily. I turn off wifi and then back on to try to reconnect...it doesn't even find my network until I turn wifi off and on about 4 or 5 times and eventually my network will pop up and sometimes it doesn't so I am forced to reboot. I have 2 PCs, 3 ipads and 3 iphones on the network with no issues. I have also noticed the internet speeds on the mac are horribly slow. Any suggestions?
Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Be sure to test on more than one Wi-Fi network, if at all possible. A desktop computer can be tested with a mobile hotspot, such as the hotspot created by a cell phone. If the problem only exists on one network, then the access point of that network should be the focus of your attention, not the computer.
Step 2
Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.
Step 4
Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter tab, if there is one. Uncheck the box marked
Wake for Wi-Fi network access
if it's checked.
Step 5
Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
Step 6
In the Wi-Fi settings, select
Advanced... ▹ TCP/IP ▹ Configure IPv6: Link-local only
Click OK and then Apply.
Step 7
Reset the System Management Controller.
Step 8
Reset the PRAM.
Step 9
Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first. Turn Wi-Fi off and then back on. You'll be prompted for the password when you reconnect. Save it in the keychain.
Step 10
Make a "Genius" appointment at an Apple Store, or go to another authorized service center. -
Does anybody knows how to install Windows 7 from a USB drive on 2010 MacBook Air running Lion?
Does anybody knows how to install Windows 7 from a USB drive on 2010 MacBook Air running Lion?
Tell my wife that!
This is the best I can do. This way you can use the 2011 MBA way to do things.
Look for the post from @jacktourist. (on page 2 about half way down) This seems to be the easiest.
There are a couple of more similar to this with pictures I've seen around but can't remember where.
Here's another search with added info. It's easier then it sounds. -
New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,switch channel from auto to maybe 6,channel width to 20mhz? Already changed security settings to WPA2. Currently router is running in mixed b and g mode.
If you have one computer running on G they will all run on G. All ROUTERS are backward compatible, in otherwords if you have a group of computers and all of them are N compatible and one or two are G They will all work but the N computers will run at N and those that are G will run at G speed not N.
It can get confusing but really it is simple. The newest is 802.11 AC and ic used with the newest Mac Computers made available in November 2013. So if you have the newest Airport Extreme that is 802.11ac and the newest computers that are AC compliant your speed will be 5 times faster than anything on the market right now. -
Problem description:
My Macbook air runs very slow since installed Yosemite a few days ago
EtreCheck version: 2.0.6 (91)
Report generated October 24, 2014 at 12:07:13 GMT+3
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Verified)
MacBook Air - model: MacBookAir5,2
1 2 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:15:57
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (28.85 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4) Support
Startup Items: ℹ️
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[invalid?] com.oracle.java.Java-Updater.plist Support
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[invalid?] com.teamviewer.teamviewer.plist Support
[invalid?] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.oracle.java.Helper-Tool.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.teamviewer.Helper.plist Support
[invalid?] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moveslink2 Application (/Applications/Moveslink2.app)
Quicksilver Application (/Applications/Quicksilver.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
Facebook Photo Zoom
Translate
1-ClickWeather
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% WindowServer
1% fontd
1% Google Drive
0% Microsoft Database Daemon
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Drive
86 MB mds_stores
86 MB SyncServicesAgent
86 MB Google Chrome
86 MB Finder
Virtual Memory Information: ℹ️
2.25 GB Free RAM
2.84 GB Active RAM
2.56 GB Inactive RAM
936 MB Wired RAM
3.88 GB Page-ins
74 KB Page-outsYou have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
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I recently updated to the newest version of Flash (17.0.0.134) and I have a MacBook Air, running OS X and I have Safari version 8.0.4. Ever since the update I can no longer select drop down menus or get Netflix to run properly. Has anyone else had this issue/know how to resolve it?
1. System Preferences > Flash Player > Advanced > Delete All
Press “Delete All” button under “Browsing Data and Settings”.
2. Install Adobe Flash Player.
System Preferences > Flash Player > Updates
Press the “Check Now” button.
http://get.adobe.com/flashplayer/
Download it and quit Safari from Safari menu in the menu bar.
Follow the prompts to install Adobe Flash Player. -
InDesign problems on Macbook Air running Lion.
HI folks,
I have recently purchased a 2011 Macbook Air, running Lion. I have a copy of Indesign CS4 that I am trying to get running on this machine. I previously had it activated on my macbook pro and had no problems. I deactivated it from that computer and have activated it on the new machine. After creating a new document in InDesign I find that I get the beach ball and it won't do anything. Have any of you had a similar experience? Do any of you know the solution to this problem?
Any help would be greatly appreciated!
James.Well, you haven't given us lots of detail - but only because there aren't that many details anyways, right?
Did you install from the original media? (It never would have occurred to me to just drag apps off one machine and drop them on another, but people do this sometimes.)
Have you tried to uninstall and reinstall? (That's what I'd do first if a fresh install of a program was borked from the very beginning.)
Have you tried it as a new user? (If it works in a new user account, then the problem is with your user account, not with your install of ID.)
There are other things to try - search the forums for removing the SING datastore, or resetting preferences - but really the uninstall/reinstall should make it work right off the bat, and it also should take less time than actually diagnosing the problem & fixing it. -
Is there a way for my macbook air (running Lion 10.7.2) to access an external hard drive on my Imac (running snow leopard 10.6.8) specifically for Iphoto and itunes?
Yes. For those two applications specifically there is sharing. This presumes both computers are on and connected to the same network.
In iPhoto, enable sharing by (on the iMac) going to the iPhoto menu > Preferences > Sharing > check Share my photos. You can either share the entire library or only selected albums. Now on your MacBook Air, in iPhoto, go to the same preference pane and select Look for shared photos.
iTunes has something similar. In the iTunes menu > Preferences > Sharing > check Share my library on my local network. On the other computer, look in the left column for SHARED and select the iMac. You can now play that music on the MacBook Air.
There are other ways to share files but for those two applications this is the simplest way.
Best of luck. -
I have a new MacBook Air running Yosemite 10.10.1 with Quicktime 7 but would like to know if I can view my .mkv files on Quicktime 7 or are there any approved software I can run that's safe for Yosemite 10.10.1.
Hello kimosabe0731,
Welcome to the Apple Support Communities! At this time, QuickTime does not support the playback of .mkv files. For more information, see the following resource:
Media formats supported by QuickTime Player - Apple Support
http://support.apple.com/en-us/HT201290
Cheers,
Matt M. -
Macbook Air running OS Mavericks won't print wirelessly to Officejet 4620
I'm running a 2014 macbook air running OS 10.9.3 with an officejet 4620 all connected to the same wireless network. I have an older Macbook running OS 10.7.5. The older macbook will print fine wirelessly to the printer. The new macbook air will connect to the printer and scan from the printer. However, when I try to print something from word it says it's sending the job to the printer and that the job is complete, but nothing prints. It doesn't even try to print. I went into HP settings and printed a test page without a problem. I'm guessing it has to be something in OS Mavericks. Anyone have any ideas?
Welcome to the HP Forums Sanduvall,
I read your post which indicates that you can't print from Maverick, but it will scan.
I can help you with this.
Are you using the newest drivers from HP?
HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers - OS X 10.9 Maverick...
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Test the printer again.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Can I use iCloud with my MacBook Air running OS X 10.6.8?
Can I use iCloud with my MacBook Air running OS X 10.6.8 ??
Sorry. No.
iCloud System Requirements
https://support.apple.com/en-us/HT204230
Best. -
I have an 8 year old MacBook Air running OS X 10.6.8. Can it handle an upgrade to Lion and then to Snow Leopard or is hardware incapable. Additionally, I have a 3 year old Mac Mini running same OS X 10.6.8, with new solid state hard drive. Can I upgrade that one?
8 years old? Not likely. The first MBA was released in January 2008. It can be upgraded to Lion although it meets only the minimal specifications to run Lion. Snow Leopard would likely perform better than Lion on that hardware.
Lion System Requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply.
An Early 2009 Mac Mini is capable of running Mountain Lion.
Upgrading to Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
If you need to purchase Snow Leopard you can still purchase a copy from Apple's online store's telesales agents.[1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775.] Ask for a Sales Representative.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
If you need to purchase Lion call 1-800-692-7753 or 1-800-676-2775. Ask for a Sales Representative. They will check your Apple ID, and email you a code and instructions. The cost is $29.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion. -
My MacBook Air running on Snow Leopard gets extremely slow (almost like a hang, except if you wait about half an hr, it actually moves) after login interface. Sometimes it never gets past the background of the homepage, desktop doesn't seem to load. After multiple forced shut downs and left to run for hours, sometimes the desktop loads but the dock does not respond when applications are opened. The computer is then unable to shut down normally. Forced shut downs are necessary most times. Time machine backup takes extremely long, and attempts to use the time machine to bring the laptop back to the time befiore the problem arose was met with extremely slow and hung time machine function.
Please help!There isn't much besides a failing hard drive or other hardware fault that can cause those symptoms. Run the Apple Hardware Test, or just take it to an Apple Store for testing.
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HT1338 why is my MacBook Air running slow and I bought the 11 inch with all memory and turbo boost
why is my MacBook Air running slow and I bought the 11 inch with all memory and turbo boost
Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
If your browser is Safari, then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Any change?
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?
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