MacBook Air service required in India

I bought my MacBook Air along with 3 year apple care protection plan in 2012 from the UK. Currently I am in India and my laptop has stopped getting charged. Would I be able to get service in India under the plan?

Yes. AppleCare provides international coverage.
Best.

Similar Messages

Macbook air 13" require EFI reset why?

how to reset Macbook air 13" require EFI password?

Contact Apple.
http://reviews.cnet.com/8301-13727_7-57542601-263/efi-firmware-protection-locks- down-newer-macs/

HT4854 email id and password to restore my macbook air

while restoring my macbook air its required authorised apple id and password , what is the authorised or purchased Email id and password

http://appleid.apple.com

Usb pin bend in macbook air(mid 2011,bought in april 2012) demands a complete replacement of the logic board which costs around $500.Is it justified?

I had recently purchased a macbook air mid 2011 in india (surat) and to my surprise two out of four pins of the usb slot on the right side got bent while trying to insert a usb pendrive.I was shocked when the store said that it was a physical damage and it will not be considered in the warranty(apple care protection plan) and i would have to pay around $500 to replace the logic board with the new one since the usb port was directly mounted on it.
I have been using the usb port since the time it had came to market and i know how to plug in a usb drive.There is no case of inserting the usb pendrive inverted as the structure of the usb port itself explains it.
I have already read the discussions on such an issue and many people have got the logic board repaired by the company.
But i will be thankful to the person who has gone through the same situation and put forward his experience about how to get a "fast response repair from apple" in response to this discussion.

Applecare was no help at all. I called and did the complaint. They confirmed that it is registered to me and everything but essetially told me that they cant give me answers as to what is taking so long. They knew a repair was in progress but wanted to set me up with an appointment at an apple store? (the nearest Apple retail store is Billings which is 240 miles away, or about 4 hours). i tell them its at the repair place and they go on to tell me they can send me a box to mail it in and have it reapir by them.. They are trying to shift the blame to the AASP and his rep. But he said he has been trying with very few answers from Apple as well

I live in chennai, india.i had purchased macbook air from usa in jan 2011. in feb 2012 suddenly my display went off. i took it to the apple service centre. They informed me that the logic board has gone.how do i contact apple support and ask them

I Live in Chennai. I had purchased a Macbook Air from USA. on 8th Feb, Suddenly the display just went off. I would like to know the following
1) How and where to contact apple people to make a complaint in usa
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
Kindly help me what to do and get it repaired free of charge.
Thanks,
Regards,
SOnal
Sanghvi

Sonal Sanghvi wrote:
1) How and where to contact apple people to make a complaint in usa
http://www.apple.com/contact/
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
No.
Kindly help me what to do and get it repaired free of charge.
If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires.

Went to install os mavericks and got this message: MacBook Air Flash Storage Firmware Update 1.1 need. tried that and got: This update requires Mac OS X 10.7.5 or 10.8.5 or later, please advise.

went to install os mavericks and got this message: MacBook Air Flash Storage Firmware Update 1.1 need. tried that and got: This update requires Mac OS X 10.7.5 or 10.8.5 or later, please advise.mac

OK. Now, you say you got this alert through App Store when trying to download Mavericks or after you downloaded it and were trying to install it? Which is the correct case?
The error you are getting may sometimes occur when the computer has already been updated, but I don't know why you would be getting this message. I can only suggest that you take it in for service to find out why this is happening.

I bought an MacBook Air 13 from Dubai last month. However I see smudge lines on the screen of the laptop which are prominent if the screen is black. Does the macbook air have international warranty ? Since I am in India right now. Can I get it fixed here

I bought an MacBook Air 13 from Dubai last month. However I see smudge lines on the screen of the laptop which are prominent if the screen is black. Does the macbook air have international warranty ? Since I am in India right now. Can I get it fixed here ?
-Ankit

I don't know what service options are available in India but if this helps I do know that once you purchase your Apple product the warranty is valid anywhere in the world.

TS4055 How do I use my MacBook Air to access the Amazon Web Service?

How do I use my MacBook Air to access AWS (Amazon web Service)? The information provided to me by Apple Care seems to be about allowing outside access to my MacBook.

Sorry, but does this relate to Apple Remote Desktop, Apple's software for managing networked Macs, in some way? If so, how are you using ARD in relation to Amazon's services?

MacBook Air (Mid 2013/Mavericks) - Freezes, requires hard restart

11-inch, Mid 2013 MacBook Air.
Upgraded to OS X Mavericks in December 2013 - have downloaded every fix/patch as prompted by the App Store.
Relatively simple use pattern - word processing and web work. No bootcamp or 3rd party software, out side of Mozila products (that I am aware of).
Aproximately once every 12 hours (regardless of continuous use), the entire computer freezes. It does not take input from any input devices/including external keyboard and mouse (which I normally do not use). The only way to fix this is a hard-restart.
I have previously suffered from sleep/wake crashes, this is a new sympton of purpose the same problem?
Getting anxious as I approach my final exams - which are written on computers. Apple - which specifically targets students and technologically unsavvy customers - has created a faulty product, unfit for the purpose for which it was sold.
Any suggestions on fixing or mitigating this problem?
My only thoughts have been a link to RAM use? I don't usually browse flash-websites or keep more than one word processing window open at once.!
Many Thanks!

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
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PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! 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?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel log"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm Daemons; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm Agents; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=; defaults read /Library/Preferences/com.apple.alf globalstate | grep -q 0 || o=On; Ps Firewall; o=`scutil --proxy | grep Prox`; Pm Proxies; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^$.+$ //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print}; /v6:/{if ($2 !~ "A") print}'`; Pm TCP/IP; [[ "$I" =~ [AW]i ]] && { o=`/S*/*/P*/*/*/*/*/airport -I | awk '/lR/{print $2}'`; o=$((o<=-87?o:0)); Ps RSSI; }; R && o=`sudo profiles -P | grep : | wc -l`; Ps Profiles; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc hosts <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "App check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`; Pm "Hidden apps"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font issues"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps UID; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
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How can i purchase a macbook air in Nigeria? apple has no shop in the entire country and independent dealers charge ridiculously sometimes more than double the prices of mac products without guarantee of getting it with required specifications. its sad cl

how can i purchase a macbook air in Nigeria? apple has no shop in the entire country and independent dealers charge ridiculously sometimes more than double the prices of mac products without guarantee of getting it with required specifications. its sad cos Nigeria has a very large apple market plus phones and most recently ipads especially. its been frustrating trying to get a macbook, even have to wait for when someone will travel out of the country, then you send the person(thats if you have the money at that time). Please somebody help inform apple maybe they can do something about this, its really disappointing.

This is a user-to-user technical support forum. You're not addressing Apple here. Use the apporpriate link on fhe Feedback page to let Apple know how you feel:
http://www.apple.com/feedback

Can I use ApplceCare bought by my US student friend on a MacBook Air in India?

I had bought my MacBook Air 13 inch base model in India 11 months ago and have been using it here and will continue to do so.
My (MS) student friend in the USA offered to buy me one from his university store or maybe an Apple store which will be discounted.
I think by the time I myself join it will be more than 12 months so only discount option is via him. In India they do not procide studen discount to AppleCare if it was not bought at the time MacBook was bought. I just asked this to an official reseller(Apple doesn't have its own stores here).
I am not sure whether I can use it or not, on my MacBook Air I mean.
So, can I do it?
If no, then can you please tell me why not?
And if yes, then how should I/he should procced for the purchase so that there's no problem.
Because from what I understand if I use my AppleID to buy this from Apple Online Store, which I actually tried till checkout and address from and logged out after that, then I will/might also have to produce some kind of ID proof that I am a student and I am not one.
If my friends does that from his AppleID then that might be tied to his AppleID, or it's not like that?
What if he just walks into an Apple Store with his student ID or simply arranges a pickup at one store having bought already online?
How to go about it.

Looks like I can as long as the AppleCare is used the guy transfers the AppleCare to my name after buying.

How to get the macbook air by students discount in pune , maharashtra india

I want to buy macbook air 2013 128 gb i5 13 inch by student discount
please tell me how to get the discount in pune , india.

There is some information regarding this topic at Apple (india) pages.
http://www.apple.com/in/buy/
•Are Educational discounts available?
Education
To get discounts for Education, call Sales on 1800 425 4646 (toll free)
or 080 2574 4646, SMS "SALES" to 54646 or email [email protected]
Hopefully this helps you...
Good luck & happy computing!

I need to upgrade my first generation Macbook Air to Lion OS x10. I need to install software that requires 10.7 also a java update that requires 10.7. I am currently on Snow Leopard 10.6.8 and my macbook Air 1.1 will not go up to Mountain Lion. The lion s

I need to upgrade my first generation Macbook Air 1,1 to Lion OS x10. I need to install other software that requires 10.7 also a java update that requires 10.7. I am currently on Snow Leopard 10.6.8 and my macbook Air 1.1 will not go up to Mountain Lion. The Lion software update 10.7 is no longer available from the store or downloads.
Where do I get this?
It was only released a couple of months ago.
I really feel disinfranchised already by not being able to upgrade and keep up with other software needs but to not allow me to update to my full capacity is really ridiculous.

@Jennacide wrote:
It was only released a couple of months ago.
OS Lion was released 16 months ago... in July 2011.
Lion Tech Specs > http://support.apple.com/kb/SP629
To upgrade to Lion...
Contact Apple in your Country to Purchase a Snow Leopard Disc...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
After the Successful Install, run Software Update to get the latest updates...
Be sure to make a Backup of your Current System Before Upgrading...
Also... Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table

What can i do if i accidentally deleted my iPhoto from my macbook air and the App Store couldn't recognize that i have bought it before and required me to buy it again ... should i buy it again or what ? i can't manage my photos now ...

what can i do if i accidentally deleted my iPhoto from my macbook air and the App Store couldn't recognize that i have bought it before and required me to buy it again ... should i buy it again or what ? i can't manage my photos now ...

Log into the app store using the Apple ID you used to set your computer up. Look under purchases. If it is not there you may need to accept it or to unhide it
LN

New Macbook Air 11" 2014 Model Display Hinge Loose and exacerbated by extremely poor service

I have bought a new MacBook Air 11 from Ezone on the 3rd of October. When I opened the product, I realised that the hinge seemed to be loose and would fall back on its own when tilted. That's when my troubles started.
I went to the Maple Apple Authorised Service Center at Santa Cruz, Mumbai and was told that the product was fine and that the screen tilt was 'normal'.
I then happened to visit some other stores and noticed that the MacBooks on display didn't swing back the same way.
I returned to the Service Center again and was told again that it was 'normal'. When I demanded to see the manager, I was told he had left for the day. I rang him and was told that I should come and see him the next day and he would provide a speedy resolution to the problem.
I rang the store that I'd purchased it from and they told me that they would be happy to replace the product provided the service center gave a certificate called DOA.
The next day was an even more harrowing experience. When I reached the manager's office, he tried telling me again that the product was 'normal'. When I explained to him that none of the in store models were like that, he said that to give the certificate, he would need at least 2 days as there was a 'process' to be followed. The 'process' is to merely record how the display flips back when tilted back.
I tried to call Apple Customer Care and spoke to Nishant and then Ravi (who told me that he usually never spoke to customers directly but as a special case was speaking to me since I'd had a bad experience!).
Ravi, assured me of a ideal resolution within 24 hours.
And so today, I received a call from Nishant, who informed me that because of the nature of the inconvenience, Apple had decided to offer 2 solutions: 1. They would ship a new machine from Singapore directly to my home address but that would take 4-5 business weeks. I was fine with that solution although I didn't understand the merit of sending a new laptop from Singapore. However, he then told me that I would FIRST have to submit the laptop and ONLY THEN would they ship it out to me. So essentially, I would be without a laptop for next month and a half! In short, a ridiculous solution. 2. The second solution was that I would have to give my BRAND NEW laptop (less than 2 weeks old!) to the service centre, they would repair it and return it in a few days. So we were back to square one. When I tried to understand the escalation process, I was curtly told that there was no escalation and this was Apple's response and resolution to my problem.
So, I, the unhappy customer, was given no choice except to turn in my machine to the service centre whereas, GLOBALLY, Apple would have replaced the machine if it was less than 2 weeks old!
Absolutely pathetic experience with no keenness to help except have longwinded calls that provided no solution whatsoever.
And this to a customer who's just bought a brand new machine and is expecting a spectacular experience! Even Lenovo or Sony offer onsite support, so the Apple experience is a terrible, terrible letdown.
I feel cheated and downright stupid for having paid such a premium for a product with manufacturing defect followed with such extraordinarily poor service!

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MacBook Air service required in India

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