Macbook Air Shutting Down Intermittently After Yosemite Update
Since installing Yosemite my MBA keeps turning itself off, randomly. I've noticed a few posting saying it's when theirs goes to sleep but mine is switching off at all different times, even when not running anything other than one browser window (no streaming/videos just basic facebook or something)
There are no error messages and it's almost presents itself as if there is an overheating problem or something but I have checked the temperature and it's never over 36 degrees (C)
I called Apple support and they had me reboot in safe mode, check all disk permissions, reset PRAM and SMC etc but nothing worked. Spoke to another advisor and he said to try reinstalling the OSX but other than that i will need to take it for repair. I'm unable to reinstall as every time i boot in recovery mode and attempt to it encounters an error.
I ran the hardware test on via diagnostics but it says no issues.
Also, on a couple of occasions after it has shut down it has reset the clock as well. Oh, and when i try to switch it on (which sometimes takes a little while) it will only do so if it's plugged into the power cable.
Anyone had any issues similar or can help? I'm stumped and the machine is less than 6 months old I can gather I'll probably need to take it to be repaired somewhere but would appreciate some advice so they don't try and fob me off when I speak to them next.
Jen
PS - Sorry I'm not that techy, tried to explain as best I can.
I experienced exactly the same thing and rolled back to a Mavericks time machine backup.
Since then no issues whatsoever.
Losing out on all the nice bits in Yosemite though
I have i7 8GB 256GB 2012 Air
Similar Messages
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Macbook air does not boot after yosemite update
After latest Yosemite update my Mac book Air is not finishing to reboot, all I see is the white apple on the black screen and the progress bar whch loads slowly and kind of get stuck half the way to the end, and it stays there forever.
I forced to restart with the start hardware key and it does the same. any idea what went wrong and or what can I do next?
thanksTake each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Macbook Air won't start after Yosemite update
Hi all,
I have a late 2013 model macbook air (just out of the 1 year warranty). I updated to Yosemite last night and to complete the install I restarted the macbook when prompted, but it never turned back ok.
I can now hear the macbook trying to start up but it does nothing. I have tried to reset the SMC and I can see the power adapter change colour from orange to green for a few seconds but this does not appear to fix the issue.
Any help is appreciated,
PeterIf that doesn't work, this link may help you identify the problem
https://www.ifixit.com/Wiki/MacBook_Air_Troubleshooting#Section_MacBook_Air_won_ t_turn_on
If you still think its SMC issue you can try manual SMC Reset (At your own risk ). Steps are..
1. Open the lower case
2. Disconnect the battery connector and after few secords connect it back and close the lid
This link may help https://www.ifixit.com/Guide/MacBook+Air+Models+A1237+and+A1304+Battery+Replacem ent/848 -
Macbook air shuts down and then keeps restarting on its on after every few minutes
My macbook air shuts down after starting the maching and then keep restarting and shutting down in a loop untill I close the lid.
I had bought this machine last november so have just about completed a year. Please help me identify the issue?last November is more than a year
How long will it stay on until it restarts itself? logic board or battery failure.
Contact Apple for appt. for full in shop diagnostic and possible repair. -
My MacBook Air shut down is slower than other macs I have seen
I think this is due to the recent Mac OS 10.8.2 update
My MacBook Air shuts down slower than usual. It will get slow and show a white screen with a spinining wheel taking up to 15 seconds.
This is longer than the startup time.
When it was new, I think it was running Mac OS 10.8.1. Shutdown was super speedy and took maybe just 3 seconds. It then asked me to update, so I obviously did, since I thought new improvments were made.
So how can I get rid of this slow shut down timings?You might try resetting the SMC. If that does not work, take it in for service (you are under warranty).
Barry -
My MacBook Air shuts down when its more than half way charged and won't turn on unless I plug it in to the adapter? Why is this happening and how can I fix it?
If you really do have a Mid 2013 Mac Air model then it is still in warranty, as the standard Apple warranty is one year from date of purchase. So take it into an Apple store and have it diagnosed and fixed under the warranty. There is some type of hardware problem that only Apple can fix.
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Macbook pro shuts down intermittently
my macbook pro shuts down intermittently i do not know what the problem is ?
Dsannin,
if you boot your MacBook Pro in Safe mode, does it behave in the same way? -
MacBook Air shuts down automatically
My MacBook Air shuts down automatically. It does not start up .
Any ideas?Auto shutdowns outside of power feed issue indicates SSD or logic board failure.
Contact Apple for in shop free diagnostics and full evaluation for parts replacement. Avail yourself of the warranty you paid for -
My macbook air shut down! Help!
My macbook air shut down because of battery level I'm guessing. now the keyboard is still lit up and the charger appears green, yet it won't turn on at all. Help!
Try holding the power key down for 10 seconds and then rebooting.
If that does not work try and SMC Reset.
http://support.apple.com/kb/HT3964 -
Problem description:
Mid-2013 Macbook Air 13 inch. Shuts down when unplugged from power adapter. It 1st started just shutting down intermittently on battery power. Sometimes when it powers back-up on the battery power only the fan would be blowing hard. But it is now at the point that if it is not connected to the power adapter it will not come on. I have tried resetting SMC and PRAM but to no avail. The battery is showing 100% charge with only 137 battery cycle count.
EtreCheck version: 2.0.11 (98)
Report generated November 6, 2014 at 1:58:37 PM CST
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:23:26
Disk Information: ℹ️
APPLE SSD SM0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / [Startup]: 120.10 GB (87.15 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
/etc/hosts - Count: 5
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[running] com.kodak.BonjourAgent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.JavaW.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.kodak.KODAK AiO Firmware Updater.plist Support
[loaded] com.kodak.KODAK AiO Software Updater.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
Safari Extensions: ℹ️
Omnibar
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.10 GB Disk used: 32.95 GB
Destinations:
Bogie Back-Up [Network]
Total size: 499.75 GB
Total number of backups: 11
Oldest backup: 2014-08-19 18:08:04 +0000
Last backup: 2014-11-06 18:51:38 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
0% fontd
0% sysmond
0% AppleSpell
0% cloudpaird
Top Processes by Memory: ℹ️
82 MB Finder
60 MB Messages
60 MB WindowServer
47 MB Safari
43 MB mds_stores
Virtual Memory Information: ℹ️
1.32 GB Free RAM
1.79 GB Active RAM
545 MB Inactive RAM
634 MB Wired RAM
945 MB Page-ins
0 B Page-outsTried to reset SMC many times but it didn't change anything. The battery however is no longer being charged by the adapter even the computer is plugged in. The light remains orange. I restored to one of my earlier back-ups on time machine with Mavericks and the iWorm and malware returned. So, I decided to erase the hard drive and restore to original OS. I was able to restore to Yosemite. Here is the result of the latest estrecheck and battery info:
EtreCheck version: 2.0.11 (98)
Report generated November 7, 2014 at 7:30:08 PM CST
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:8:24
Disk Information: ℹ️
APPLE SSD SM0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / [Startup]: 120.10 GB (109.93 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Gatekeeper: ℹ️
Mac App Store and identified developers
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.10 GB Disk used: 10.17 GB
Destinations:
Bogie Back-Up [Network]
Total size: 0 B
Total number of backups: 12
Oldest backup: 2014-08-19 18:08:04 +0000
Last backup: 2014-11-06 20:25:00 +0000
Size of backup disk: Too small
Backup size 0 B < (Disk used 10.17 GB X 3)
Top Processes by CPU: ℹ️
9% backupd
5% WindowServer
5% diskimages-helper
2% mds_stores
1% mds
Top Processes by Memory: ℹ️
180 MB com.apple.WebKit.WebContent
76 MB Finder
69 MB mds_stores
52 MB backupd
52 MB Safari
Virtual Memory Information: ℹ️
1.83 GB Free RAM
1.38 GB Active RAM
444 MB Inactive RAM
644 MB Wired RAM
1.86 GB Page-ins
262 KB Page-outs
At this point, the computer works fine with the adapter plugged in, light remains orange, the battery is not being charged. I believe the computer will still turn off once I unplugged the adapter from the computer although the battery is supposedly 88% charged.
If this is a hardware problem I hope it's just the battery. I believe that's the next step I have to take. Unless anyone has any other ideas. -
MacBook Air shuts down when I close it
Whenever I close my MacBook, it shuts down instead of going into sleep mode. At first, I thought it was a problem with my MacBook not waking up from sleep at all, but if I use the Sleep function from the drop down menu, it will wake up normally.
I've looked around the community to see if anyone had a similar issue, but most people say they need to reboot it to start it up again, which isn't my case at all. It just does a typical shut down. How do I make it go to sleep instead of shutting down when I close it?Triple-click anywhere in the line below to select it:
bzgrep 'Previous Shutdown' /var/log/system.log*
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
Post any lines of output that appear below what you entered — the text, please, not a screenshot. -
Why is macbook Air shutting down after lid is closed for around 5 minutes or more?
Just puchased refurbed MacBiik Air i7 256 gb.
When closing lid for extended time computer shuts down and need to restart using power button.
Ive been testing for 10 minutes. Will wake up if lid is closed for shorter duration.Your MBA is going into deep sleep. When you restart, the MBA is loading the sleep image and not doing a complete reboot. When you MBA wakes up, how much battery charge do you have remaining.
Deep sleep is enabled if your battery is draining or near empty.
SmartSleep allows you to set the threshold of battery charge remaining, let's say 20%, when your MacBook will write the contents of memory to disk. -
Hi everyone,
I used to have the shut down problem with my Macbook air. I have an 11" Later 2011 Macbook air.
The problem did not go away after updating to Mountain lion.
I just realized that although I was closing all programs, I was not ejecting my 3G modem/dongle.
Once I ejected it before commanding it to shut down, it did shut down properly.
I thought I should share it with you. May be there is a program that has not been closed or a devise that has not been unplugged/ejected properly and is restricting the shut down.
It worked for me. Hope it will work for you.
Enjoy your Mac.
J.Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, you may have to take the computer to the Apple store
to have the battery checked out.
Best, -
Macbook air shuts down out of nowhere
I spilled coffee on my macbook air 13" from 2011. When i start it, after 1 minute the sign "are you sure you want to turn off your computer." (With all the alternatives for sleepmode, restart, turn off...) and i press no but it keeps popping up every minute and then shuts itself down. Is this an easy problem to fix? Can i do anything myself?
You may have damaged the power button permanently. You can try to see if the machine recoups itself after 24 hours of being turned off, but it likely will lead to stickiness of the keys and buttons of not an outright short. Sadly that is not covered under warranty. Your homeowners insurance might be able to help.
iOS does not run on MacBooks. Please update your signature. -
Macbook Air shuts down without warning.
Hello,
My 2013 Macbook Air started shutting down wihtout warning a week ago. I was on 10.9.2 and updated to 10.9.3 and the problem remained.
Mon May 19 22:09:47 2014
panic(cpu 0 caller 0xffffff80071ee5d2): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.100.13/bsd/netinet/igmp.c, line: 3720
Backtrace (CPU 0), Frame : Return Address
0xffffff80997e3db0 : 0xffffff8006e22fa9
0xffffff80997e3e30 : 0xffffff80071ee5d2
0xffffff80997e3e40 : 0xffffff80070a0bfa
0xffffff80997e3f20 : 0xffffff8006e4a23a
0xffffff80997e3fb0 : 0xffffff8006ed7127
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x0000000006c00000
Kernel text base: 0xffffff8006e00000
System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
System uptime in nanoseconds: 44830374011488
last loaded kext at 44043966792126: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f889dc000, size 49152)
last unloaded kext at 44133698148295: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f889dc000, size 32768)
loaded kexts:
com.tuxera.filesystems.tufsfs.fusefs_txantfs 2012.4.17
com.avatron.AVExFramebuffer 1.7
com.protech.NoSleep 1.3.3
com.avatron.AVExVideo 1.7
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUSBEthernet 2.4.6
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleIntelHD5000Graphics 8.2.6
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelFramebufferAzul 8.2.6
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleTopCaseHIDEventDriver 10.21
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBXHCI 677.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOSurface 91.1
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.iokit.IOAcceleratorFamily2 98.20
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.AppleHSSPIHIDDriver 24
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.driver.AppleHSSPISupport 24
com.apple.driver.AppleIntelLpssSpiController 2.0.34
com.apple.driver.AppleIntelLpssDmac 2.0.34
com.apple.driver.AppleIntelLpssGspi 2.0.34
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Can you help me? Thank you.Hi,
I am having the same problem on my Macbook Pro. I only get the issue at home. I use a thunderbolt to ethernet adapter as well as an external thunderbolt display. I actually bought the thunderbolt to ethernet adapter as a replacement for a non-Apple Sitecom USB 3 to ethernet in order to get rid of the random crashes. It did not help! Here is the report:
Wed May 21 17:32:54 2014
panic(cpu 2 caller 0xffffff800f5ee5d2): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.100.13/bsd/netinet/igmp.c, line: 3720
Backtrace (CPU 2), Frame : Return Address
0xffffff81fce73db0 : 0xffffff800f222fa9
0xffffff81fce73e30 : 0xffffff800f5ee5d2
0xffffff81fce73e40 : 0xffffff800f4a0bfa
0xffffff81fce73f20 : 0xffffff800f24a23a
0xffffff81fce73fb0 : 0xffffff800f2d7127
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x000000000f000000
Kernel text base: 0xffffff800f200000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 53684671120304
last loaded kext at 53561441318852: com.apple.driver.AppleBluetoothMultitouch 80.14 (addr 0xffffff7f917db000, size 73728)
last unloaded kext at 53656586100025: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f9175c000, size 32768)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBEthernet 2.4.6
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForce 8.2.6
com.apple.driver.AppleIntelHD4000Graphics 8.2.6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelFramebufferCapri 8.2.6
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.4f1
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOSurface 91.1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 98.20
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet, Ethernet, en5
PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0
Serial ATA Device: APPLE SSD SD512E, 500.28 GB
USB Device: Hub
USB Device: Hub
USB Device: Smart Token
USB Device: USB-I2C Bridge
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 3, 5.5
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet, Ethernet, en5
PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0
Serial ATA Device: APPLE SSD SD512E, 500,28 GB
USB Device: Hub
USB Device: Hub
USB Device: Smart Token
USB Device: USB-I2C Bridge
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 3, 5.5
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