MacBook Air stuck on start-up screen - cannot login
Macbook Air - 3 months old. It was shut down ok but now when trying to login the username and password fields remain blank when typing in. After hitting a few keys it acts like one key is stuck (it isn't) and random characters get input into the field until it reaches the field limit. This after touching a key, any key, once.
The result is that obviously it is impossible to login. I have checked with an external keyboard and the same behaviour is present. Any ideas as to what could be causing this? Not really possible to troubleshoot or fix it if login is impossible.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
Similar Messages
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New Macbook Air Stuck on Create Account Screen
So new Air, turn it on and I am stuck on the Create Your Account screen, cannot Go back or move forward. I think the computer is looking for internet connection, and may have picked up a network that I do not have access to at the moment. How to I get off this screen? Very Frustrating.
Try rebooting it by holding down the power button.
Hope it helps! -
Macbook pro stuck on start up screen
Help.
My mac is stuck on the start up screen with the spinning wheel. I've tried everything i can find short of reinstalling the os. I just completed a software update for airport extreme, and a couple other programs(didn't pay much attention to what they were) Did the restart and now I'm jammed. I've tried booting from the disk; I repaired the disk and nothing, so I tried to verify permissions and it quits out on me.
Am I screwed? Can I do anything else, or do I need to suck it up and reinstall. Ugh.I'm having the same problem. Both my friend and I have the same computer and we just did a software update from 10.4.8 to 10.4.9 and have the same start screen and spining icon. Have you any info for me? I've been folowing this post. I'm sure it's related to the update because two seperate computers are doing this both at the same house. Both right after the software update 30 minutes apart. They both had an error downloading 10.4.9 the only option was a restart, and that's when the trouble began. Any way of going back to 10.4.8? When I ran disk utilities it shows 10.4.9 on the harddrive. My problem is I can't install the OS off the install disk because it says "A newer operating system exists" my only option is to erase and reinstall and that isn't an option.
Please Help
Dave
Mac Book Pro & Dual G5 Power Mac Mac OS X (10.4.8) -
MacBook Pro stuck on start up screen - HELP!
I was using my 13" unibody MacBook Pro the other day when it froze. After trying everything I resorted to turning it off by holding the power switch.
Since then it hasn't been able to completely start up, getting stuck when the apple logo appears and the spinning loading wheel first starts. It also does this when trying to boot in safe mode. I ran hardware tests and disk management from the start up DVDs, both said everything was fine, I have also tried to reset pram, which did nothing.
Lots of valuable things on the hard drive so trying to avoid reinstalling 10.6 at the moment.
Any thoughts on what it could be?Welcome to Apple Discussions!
Safeguarding your data should be your first priority. One thing you could do is to buy and install a new hard drive, and then reinstall the OS to it. You could then place your existing drive in an external enclosure, and access your data from it that way--or possibly even migrate it to your new drive. OWC sells drives and enclosure kits, and there are instructions for replacing the drive in your owner's manual.
It's possible that the freeze was caused by a dying hard drive, and if so, the drive will need to be replaced anyway.
Do you have access to an Apple Store? If so, make an appointment and see if they can diagnose your Mac. They have the ability to boot a Mac from their store feed and run a different and probably more sophisticated and comprehensive hardware test.
Good luck! -
MacBook Air won't start up even though it's fully powered. The white screen with the apple logo appears when I turn it on, then it shuts right back down. Can someone help me?
Hey Msazama30,
First, I would start off your troubleshooting by following the steps in this link:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Then, if that doesn't work, try out the information in here:
Step by Step to fix your Mac
https://discussions.apple.com/docs/DOC-3353
Welcome to Apple Support Communities!
All the best,
Delgadoh -
hey guys. my macbook air wont get past the screen with the apple on it during start up. how do i fix this? i have a paper saved on my laptop on need to get at it. thanks guy!
Your boot drive is damaged in some way. If you have an original installation disc, you can boot from that and run Disk Utility. From DU you can select your internal hard drive ("Macintosh HD" is the name Apple puts on it - you may have renamed yours) and select "Verify Disk". If errors come up, try "Repair Disk". If it repairs, then you should be able to restart and boot from it. If it doesn't show up or won't repair, your drive is probably hosed.
Clinton -
Macbook Air stays at starting screen
Hi, My Macbook Air won't start. It turns on, but only stays in the starting screen with the Apple logo. What's wrong? What can I do?
ThanksTo find out the version, click on the Apple menu icon, and select "about this Mac".
It should bring up a box which shows the version number.
10.7.x = Lion = Recovery Partition (built in)
10.6.x = Snow Leopard = USB Recovery Flash drive
10.5.x = Leopard = DVD System disk (will need an external DVD drive, such as Superdrive for Air) -
Restarted my MacBook Air, just have a white screen with apple . Will not start up
Restarted my MacBook Air, just have a white screen with apple . Will not start
What version MacBook Air do you have? Usually identified by the year you bought it, i.e. mid-year 2012, 2011, etc. Also, what OSX are you running? (please provide OSX ver number, i.e. 10.8.2 for latest Mountain Lion, etc.)
Not sure I can help you directly but for others to lend a hand, they'll need to know this information to make a sound suggestion. I see you're new to posting here so this will help you in the future.
Good luck. -
MacBook Air won't start up to log in screen
MacBook Air won't start up, apple logo displays the rotating circle then displays a diagonal bar through a circle
Restart.
http://support.apple.com/kb/ts2570
Start up in Safe Mode.
http://support.apple.com/kb/PH14204?viewlocale=en_US
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM. http://support.apple.com/kb/PH4405
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US -
pls help me how to reboot my macbook air,.. because starting it up was not successful. the screen just turns blue after the apple logo appeared.
i know loads of people who have had this problem including me. The Java script update apparently had some virus that has overloaded the start up disk. I took to apple who said i have to have the machine rebuilt but first i have to go to a data recovery company to get back everything that was on it. Data recovery company have quoted me nearly £1000.
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Macbook air stuck with spinning wheel on power up
macbook air stuck with spinning wheel on power up
For a gray screen with a spinning wheel here are the procedures to follow.
http://support.apple.com/kb/TS2570
This often indicates a failed drive. Hope not. -
My Macbook Air 2011 got a white screen and a folder with a question mark. I tried to press option+r and try to install the OS X Lion but it didn't show the disk Macintosh Hd
You are using Snow Leopard so you have no OPTION+R shortcut. You need to boot the computer from your Snow Leopard DVD or USB flash drive.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
My macbook air does not start! I press the on key and nothing happens.
my macbook air does not start! I press the on key and nothing happens.
this morning when I took my macAir it would nt start and when I pluged it, there was no light indicating a charge.
I checked the charger on my wife's mcAir and it worked.
I plugged it back to mine and the orange light came.
since a few hours, the plug is on with the orange light on, and still I cannot start the computer. Nothing happens!
help!Try a SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
This process helps correct these power issues.
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity. -
My MacBook Air is frozen on opening screen. With apple and thinking circle. Nothing else is happening.
Mac OS X: Gray screen appears during startup
Read and follow all the steps.
The article makes reference to your OS X install disc. When asked to start your MacBook Air with that, use OS X Recovery. -
I went on vacation a few days ago and in El Salvador, they have this mobile broadband sticks. Well, I was using one until it gave me a network error. After that, it shut down my computer entirely. The first time it happened, I didn't think much of it. I took the battery out and put it back in for it could work. It happened another two times, and after the third time, my MacBook stays stuck at the loading screen, and it will take 5-10 minutes on that screen, before it shuts down, or it wouldn't turn on at all. I've tried booting into safe mode, but it appears to not boot into it. I've tried resetting the Pram, and using disk utility, but that still won't work. I don't know what else to do to make it boot into OS X Lion.
I'm an AP student, and the majority of my work is in that computer, and it is very important! What can I do? Not only that, but I enter school in a few weeks and I need the AP work by the time I enter.
What can I do? Can someone help?
ThanksReinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
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