Macbook Air Trackpad And Keyboard Unresponsive!! PLEASE HELP!

Hello everyone, a while ago (about 2 months) my Macbook air started having troubles with its trackpack and keyboard. At random times they would become unresponsive and just stop working. They would work for like 1 second when the computer turns on but then it would stop. A couple weeks ago the problem stopped occuring the keyboard and trackpad were working fine and dandy. Of course until last night, I open the computer and the trackpad and keyboard won't work.. The keyboard lights are on and the power button works but nothing else does it is extremely frustrating! I did an SMC reset which worked for like 5 minutes until it stopped working again. I have done a NVRAM reset nothing, I have done everything that I have seen but I need a fix for this! The mac is running OS X 10.9.3 and I am pretty sure that is the latest. Please help me guys I am really getting frustrated with this undying problem ;/

you don't need to disassemble your device.
4 days is a lot.
maybe rust has already been created.
cross fingers.
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Macbook Pro trackpad and keyboard freezes after attempting sleep mode

I bought this computer on April 2008. It has the latest OS X 10.5.6 and it did not accept the trackpad firmware. I tried to install and the software said "this computer does not need this update".
This has been happening a lot when I am using Skype while talking to someone with video and sound. The computer tries to go on sleep mode because I am not typing or touching it - it thinks I am away because I am just talking and watching the person on the other side.
I touch the computer to avoid getting on sleep mode and with that it freezes the trackpad and keyboard. I continue to listen and see the other person and they continue to see me and hear me, but I cannot move the "mouse" cursor on the screen or type anything. Neither can I force to quit anything. The only thing that works is to close the computer and open again, that forces the computer to go into sleep mode then I can make it wake up again by opening it and touching any key on the keyboard.
This have been interrupting Skype calls and a study I am conduting. I have to keep touching the computer trackpad to not let it sleep ever. I am concerned is something with the battery or maybe it needs some kind of firmware.
This is very recent, just started happening this week (March 2009). I have not added any new software or any hardware to the machine.
What can I do to make the trackpad and keyboard stop freezing when the computer tries to sleep?

this is in the wrong category. I added a new message to the right category: MacBook Pro but I don't know how to delete it from here.

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Please make a Genius Appointment and take it in for service.

Macbook pro trackpad and keyboard don't function

I was working on my photography coursework monday night, and my keyboard froze, but the mouse worked. then I restarted it (losing all my unsaved editing, by the way) and neither the trackpad or internal keyboard worked. after that, for a few days, they both worked on and off, before completely ceasing to function.
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Message was edited by: Petite Lapine

Funny thing is I had the exact same problem last week. I run a Macbook Pro 2.2 intel. The laptop is alway in a studio, on a stand and connected to an external keyboard and Wacom tablet. I'll use the laptop keypad and trackpad maybe 1% of the time out of the day. The day I updated to 10.5.6 is when the keypad and trackpad stopped working.
I had updated to 10.5 about 2-3 weeks previous, after running 10.4 for over a year with no problems. The original Archive and Instal had so many issues that I was forced to do the new instal and wipe the hard drive. After a few calls to Apple regarding the 10.5 install issues, I was offered an additional 90 days warranty.
When I took it into Apple last weekend for the keypad and trackpad issues I was told that the warranty that was offered as a goodwill gesture didn't cover any hardware issues, only software. Apple ran through a few things on the laptop and also tried booting off a bootable startup disk and couldn't figure out the problem.
I did check the cable issue as described below and also went thought other resets that I have read about in other posts. All to no avail.
Apple has quoted a new top case assembly and a new keyboard. With labor I'm looking at a total of £205 to fix the issue.
Seems a bit funny for it to all happen so soon after my 10.5 purchase and also on the day of the 10.5.6 update. I'm aware of how may others may have done the same update with no issues but this laptop has been treated with kid gloves over the past year and a half. If I was rough with it, then I could except it but when it's been treated as it has been then I just can't understand it.
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Macbook air smart disk failing? please help!?

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HT4882 hi apple it's kian ! i have mac book air with 10.7.2 version may keyboard light does'nt work with f5 and f6 ! please help me !

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[SOLVED]MacBook Air (3,2) keyboard and trackpad stop responding int...

Hey guys, I've now got arch running on my air perfectly I think, except for a random loss of trackpad and keyboard input. It happens even with a usb keyboard. I'm not sure if the whole laptop is freezing or only the inputs stop functioning, I believe it is the latter because things that blink or move onscreen like the cursor keep blinking. It happens both in X and out. I have no idea where to start for diagnosing.
My current kernel line is this:
options "ro root=LABEL=arch arch noapic irqpoll acpi=force noefi"
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EDIT: It just happened again, this time just after I clicked on a tab in firefox. I hit refresh, so the spinning circle came up on the tab, and the windows partially reloaded, then the mouse pointer stopped responding. The loading circle then stayed spinning indefinitely with the page failing to load any further.
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I removed noapic, irqpoll, arch (is that even a valid kernel option?) and noefi from the kernel line for this boot so that all that was left was acpi=force and it still booted happily. I'm not sure if I need any of those, I can't remember why I added them, probably to fix this keyboard issue. I'm booting through rEFInd so maybe I shouldn't have that noefi entry anyway.
Last edited by MisterAnderson (2013-05-20 05:30:28)

Solved, I removed all boot options and I'm guessing one of them was causing it.

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Hello Mr_Golshan,
Reset your User Account Password for Mountain Lion with the Help of Recovery HD, Go through the steps below.
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You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W.

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Macbook Pro freezes after attempting sleep mode -trackpad and keyboard stop

I bought this computer on April 2008. It has the latest OS X 10.5.6 and it did not accept the trackpad firmware. I tried to install and the software said "this computer does not need this update".
This has been happening a lot when I am using Skype while talking to someone with video and sound. The computer tries to go on sleep mode because I am not typing or touching it - it thinks I am away because I am just talking and watching the person on the other side.
I have to keep touching the computer to avoid getting on sleep mode. If it attempts to sleep, it freezes and stops the trackpad and keyboard. I continue to listen and see the other person on Skype with no problems, and they continue to see me and hear me, but I cannot move the "mouse"/trackpad cursor on the screen or type anything. Neither can I force to quit anything. The only thing that works is to close the computer and open again, that forces the computer to go into sleep mode then I can make it wake up again by opening it and touching any key on the keyboard. But that interrupts the Skype call and the video and the internet connection. It is a very frustrating interruption.
This have been interrupting Skype calls and my website usability study I am conducting. I have to keep touching the computer trackpad to not let it go on sleep mode ever, but I forget sometimes when I focused on the study.
I am concerned is something with the battery or maybe it needs some kind of firmware. I am also concerned that if I never let it sleep it will shorten the battery's life span.
This is very recent, just started happening this week (beginning of March 2009). I have not added any new software or any hardware to the machine.
What can I do to make the trackpad and keyboard stop freezing when the computer tries to sleep?

"...No, I haven't. I am assuming it will take too long, they might not have the answer, and I don't have the time for a long phone call now.
The Apple store in Arlington is always too busy and you I waited over an hour to be helped a few times before."
1. The phone call will at the very least get you a case number and they can advise you if this is a current issue.
2. Making an appointment with the genius will at the very least cut down your wait time.

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iTunes Match
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HT3910 I am selling my Macbook Air 2008 and need to reformat it back to it's factory settings. I've been reading the help but I don't seem to have a re-install drive for the USB port. Is this something post 2008 or can I get one from somewhere?

I am selling my Macbook Air 2008 and need to reformat it back to it's factory settings. I've been reading the help but I don't seem to have a re-install drive for the USB port. Is this something post 2008 or can I get one from somewhere?

Hey Stella,
Welcome to Apple Support Communities, and thanks for the question! I'd read through the following article before selling your Mac - it'll include instructions on how to reformat your hard drive:
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http://support.apple.com/kb/HT5189
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Macbook Air Trackpad And Keyboard Unresponsive!! PLEASE HELP!

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