Macbook Air - White/Grey Screen with a folder and a question mark

Out of the blue , my macbook air stopped starting up and strted to show me a white/grey screen with nothing but a folder and a question mark . After searching on the internet for solutions and trying to reset my PRAM setting , it still wouldn't boot up . I opened up disk utility and going through internet recovery , I ran the first aid verification on my MAC OS X Base System and it said that it found no problems . I can't restore or erase by the way and i really wouldn't erase my files as I have very important files on my mac . Moving on , I tried to reinstall OS X , but apperently it needs a disk to install OS x on and since none appear , I tried using an USB . After creating a partition and erasing everything on my USB , not happy about that , it wasn't big enough for the OS . So now I am basically stuck in the mac white screen Limbo .
Any sort of help would be fantastic and please do keep in mind that this is a macbook air and I do not have a place to put DVDs into . All I have read on different forum pages didn't help so i decided that it would be a good idea to create my very own thread . I am not very sure about the Mountain Lion version ,but I am not very sure that it matters .

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My MacBook has a grey screen with a folder and a question mark in the middle what does this mean?

My MacBook has a grey screen with a folder and a question mark in the middle what does this mean?

It means a valid system cannot be found. You need to reinstall OS X.
If you have Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you have Lion or later:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.

My Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it. I've tried Option key, and Control S keys and it still will not boop up. Can anyone help?

If you are running Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are running Lion or later:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless.

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton

White screen with a folder and a question mark in the Folder

Hi,
My daughter's Desktop Mac Pro won't reboot. On reboot, it shows a white screen with a folder and a question mark within, It just stays there and nothing happens. Is this a problem with a dead hard drive, dead processor, faulty USB connection, problem with airport.? We need advise and help, please!
effie imperio

Hi, Anonymoustache, thanks for responding.
Yes, I think it is "a flashing question mark". If it is flashing, you think it is a hardware problem like a dead hard drive? I had a flashing question mark with my Power book G4 and Apple replaced a dead hard drive.
Thanks Hatter, I will convey your response to my daughter and see if it will help.
effie imperio

My MacBook will only turn on to a grey screen with a file and a question mark flashing on the screen

When I turn my MacBook on a grey screen with a file and question mark in the center of the screen flashing. What can I try to
get out of this screen?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

White screen with a folder and a question mark on the folder and its blink?

I was on my computer and it was basically frozen so I turned it offf manually. Then I tried to turn it back on and it it made the noise like it was turning on, but then there was a white screen. Then I turned it off again and it did the same thing exept that now it has a little blinking folder with a question mark in it. Then I turned it off again and it did the same thing as it didi the 1st time......HELP ME !!!
(oh now it just turned itself off)

You can try starting up while holding the 'Option' key down. This will hopefully present you with your drive to select from. If not, insert your Install DVD and restart with the 'C' key down. This is called booting to the DVD. When the topmenu appears, launch Disk Utility and then verify/repair both permissions and the drive itself.
If the drive does not appear in Disk Utility ...you may have one of the faulty Seagate drives. If you are still within you standard 1 year warranty (or have Applecare) then that drive will be replaced.
Do you have things backed up?

White screen with flashing folder containing a question mark

I attempted to boot my MacBook and it is now only showing a white screen with a folder containing a question mark. I have only had the MacBook for less than 3 months. Help!!!!

There are four general causes of this issue:
1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from its location.
(102241)

HT1941 grey screen with a folder and question mark

On start up i get a grey screen with a folder and question mark- how do i get out of this?

10.8 Mountain Lion
http://support.apple.com/kb/PH11046
Use Startup Manager to select Startup disk.
http://support.apple.com/kb/HT1310
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM.
http://support.apple.com/kb/PH4405

My apple computer has a white screen with a file and a question mark

I have a white screen with a ? in a file. I have tried holding the option,command, P R buttons while turning it on. No help Does anyone have anymore ideas?

The flashing question mark says, " I cannot find the Startup Disk you said to use."
Hold down the Option key while starting up. This should cause your Mac to draw an Icon for each bootable device.
If none are drawn, you Startup Disk has been damaged.
If Recovery_HD is shown, choose that, launch Disk Utility, select your Macintosh_HD, and ( Repair Disk ).

White screen with a folder and a '?' ...

Hi
I bought my iMac in 2008 and it has work fine and remained just as fast as it was when i bought it unitill last night. I went to watch a film and it failed to load up quicktime and then froze. I turned it off then back on and was given a white screen with a folder and a question mark inside it. At this point i turned it back off again and left it. I found out that this screen is refered to as 'The Screen Of Death' and usually indicates that the Hard Drive is dead.
Once i had left the iMac for about 10/15 minuets i switched it back on. It loaded my Mac but very slow. Everything is still there but continues to be slow and will crash completely if i open any programme.
In other cases that i have read the posters say that they cannont get the mac to boot at all once they have seen the white screen. I was wondering if what has happened to me is something different or may just be the fact that its a run up to the inevitable.
Any information on the matter would be great.
Thank You

Hi Brettus and welcome to the Apple Discussions.
This would be a good time for a backup if you can do so.
You could try to boot from the install disk that came with your iMac, startup holding the C key until after the tone. Then choose the language, go to utilities, first aid, disk utility and run repair disk. See if that finds damage to the file systems.
If it comes back ok, reboot normally on the hard drive and then run dis utility from the hard drive and repair permissions.
If you are unable to startup or have more problems, you probably have a failed or failing hard drive.

My screen turns gray with a blinking folder and a question mark

My computer started going really slow so I tried to restart it. When it started to turn back on the screen just went gray for a minute or two then a darker gray folder with a question mark on it started blinking in the middle of the computer. little help?

Hi,
Before you buy a new hard drive, you may be able to get it fixed free of charge.
MacBooks equipped with Seagate hard drives model ST96812AS (and possibly other Seagate models)
with firmware 7.01 have experienced a higher than normal failure rates. The failure mode is that the heads detach from the positioning mechanism.
You can use System Profiler to see what type of hard drive is installed. If you have gotten the screen with the folder and blinking question mark, and you do have a Seagate ST96812AS installed, I recommend calling AppleCare or taking your Macbook to a retail service center. There is a good chance you may be able to get the drive replaced, even if your MacBook is no longer covered by a warranty.
The hard drive is considered to be a user serviceable part, so you might not have to send the entire computer in, but rather swap only the hard drive via mail.
Best wishes for a problem resolution,
Bill

My macbook turns on to a grey screen with a folder in the middle of the screen. I don't know what to do to get it to turn on...

My macbook turns on to a grey screen with a folder in the middle of the screen. I don't know what to do to get it to turn on...
This has never happened. I have tried to do the command-option-p-r trick and that didn't work. HELP

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the hard drive data is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That willforce your MacBook to boot from the install DVD in the optical drive.
Once it has finished booting and you Choose Your Language and you are at the Install screen launch Disk Utility from the Utilities menu. Is your Hard Drive in the list on the left?
If it is then select the First Aid Tab run Repair Disk and if that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

I locked my MacBook - it switched itself off - restart it - white screen with a folder and a questionmark appearing on the screen, I can type in the password or do anything at all

I locked my MacBook with the find my iPhone app, then it switched itself off and now, when i restart it there is a white screen with a folder and a questionmark appearing on the screen, I can type in the password or do anything all. I really didn't wipe it, and in the app it says: MacBook locked toay at 15:49.
I am really desperate. Plz help me.
Thanks.

Did you setup a lock code? I have done this operation via iCloud just few minutes ago and it's booted with 4 numbers lock code just fine. When you lock your Mac, it's restarts automaticly and then loads with lock screen and you are only able to enter password of 4 numbers to unlock it.

When I turn on my MacBook Pro I get a grey screen with a folder icon and a question mark. I can't the computer to boot up.

What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?

vickyfromosseo wrote:
What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
Read this: A flashing question mark or globe appears when you start your Mac

Macbook Air - White/Grey Screen with a folder and a question mark

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