Macbook Air won't download keynote, numbers or pages

I had to have my macbook air (2007) which has osx 10.7.5 erased and reloaded. Now it won't let me download my keynote, pages, or numbers because I don't have 10.9 or later. I have tried to purchase mountain lion, but it gives me the same message. It says my operating system can't handle it. Of course before they erased it, it was fine! I was able to run all those applications.

Whether you purchase Mountain Lion or not should not matter. You will not be able to upgrade to OS X 10.9 Mavericks anyway, because your hardware is too old. Only late 2008 or later MacBook Air can run Mavericks.
So your best hope would be to restore the Pages, Numbers, and Keynote you had before your disaster from your computer's backup.

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HT4399 I have a Mac Book Air and have purchased individually numbers and pages. I was given an excel file on a thumb drive and cannot open it. Is there a way to open the xcl file in numbers?

I have a MacBook Air, and have purchased individually Numbers and Pages. I was sent an Excel file on a thumb drive but cannot open the file. The message states that the Excel file is encryeted. Is ther any way to open a PC file on my Mac Book Air?
Pat and Bob

Excel does not use the .xcl extension for any of its native file formats? The only files I've ever seen with xcl as the file extension were associated with embedded application code projects.
If this is in fact an Excel file, but an encrypted one, you cannot open it (in excel or any compatible application) without the decryption password.

HT1338 I purchased keynote, numbers, and pages when i bought my macbook air. However, the December update will not update because it says I do not own the software, but I do. What can I do to get the software to load? This is my first Mac so I am still le

I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.
This is my first mac so i am still learning...
thanks

First, make sure you are logged into the App Store with the same AppleID that you used to purchase the apps.
If that is not it, look in the App Store under Purchases. Are they there?
If not, go into your account in App Store and click the link to show hidden purchases.
If they are still not there, use the support link in the App Store.
If they do show up, copy all the apps to an external drive, then remove them from your Mac. Go to the App Store, Purchases, and install from there.

If my wife has numbers on her macbook air can i download it on my macbook pro?

if my wife has numbers on her macbook air can i download it on my macbook pro?

If it was purchased on the App Store, then yes. But it will require the same Apple ID used to purchase it in order to re-download it onto your computer. The re-download is free.

Keynote, numbers and pages won't open on 10.9.3

I haven't used Keynote, numbers or pages for several months and now they won't open. They start to load but then they stop and disappear off the bottom application bar.

Hello JeffreyK71
The first thing to try is to see if this does the same thing in a new user. Also if you downloaded the apps from the Mac App Store, you can delete the apps and then download them again. Check out the articles for more detailed information on how to resolve the issue
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
Regards,
-Norm G.

My macbook air won't load. Says start up disk is full but I can't get the home page to open

My Macbook air won't load. Says the start up disk is full but won't open the home page so I can do anything about it

Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.

My macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help

my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My new Macbook air won't connect to my Vizio HDTV.

My new Macbook Air won't connect to my Vizio VO32LF HDTV. I bought a mini-displayport to HDMI cable to connect the two. When I connect the cable, and switch to the appropriate HDMI input on the TV, my Macbook Air screen will flash blue for a second, and then return to normal. The TV reports it's unable to find a signal. I use the HDTV as my primary monitor, so I'd really appreciate some help on getting the two to place nicely together!

Cp,
Thanks for the reply. However, it appears that the issue is not with the hotspot, but with the network settings in the MacBook Air as every other device I have (including non-Apple devices) will connect to the iPhone hotspot. Another symptom is that my MacBook Air can find my iMac (and other network devices) on my wireless network, but the iMac can't find the MacBook Air.
KDR

I have a MacBook Air and recently downloaded the new operating system. Since that time, I am no longer able to access my personal ITunes library to add music to IPhoto slideshows. I put I tunes library on my desktop, as suggested. How do I drag it?

I have a MacBook Air and recently downloaded the new operating system, 10.10 OSX Yosemite. Since that time, I am no longer able to access my personal ITunes library to add music to IPhoto slideshows. I put I tunes library on my desktop, as suggested. How do I drag it to the I Photo slideshow?

That crash appears to be casued by the Facebook plug-in.
Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.

My macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..

my macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..i tried to open the macbook air again but nothing happened.. no fans, no chimes, no light in the laptop showed..what should i do? please help..thank you

Welcome to Apple Support Communities
A green light means that your battery is full or that it can't be detected. If you can't start up the Mac, probably your logic board or battery aren't working.
Take the MacBook to an Apple Store or reseller to get your battery or logic board replaced. If the MacBook is in warranty, this repair will be free

My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!

My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!

See this article:
http://support.apple.com/kb/ht3964
Find the section that applies to your computer, and follow the instructions.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

MacBook Air won't connect with TimeCapsule

I recently bought the new Time Capsule and for a while it was happily backing up both my and my wife's MacBook Airs. Then it stopped backing up my wife's computer. On investigation I find my wife's MacBook Air won't connect to the Time Capsule. When I try to select the Time Capsule as the back-up disk an error message appears: "There was a problem connecting to the server "John's AirPort Time Capsule"". I can see the Time Capsule in Finder on my wife's computer but when I click on "Connect As" I get the same error message. On my computer the Time Capsule appears in Finder as Connected, but disconnecting it doesn't make any difference to my wife's computer.
Any help gratefully received.
J

First, restart the Time Capsule by disconnecting the power adapter and reconnecting it. If other devices on the network can see it, you can skip this step.
From the menu bar, select
 ▹ System Preferences ▹ Network
Click the lock icon in the lower left corner of the window and authenticate to unlock the settings, if necessary. Click the Advanced button, then select the TCP/IP tab in the sheet that drops down. Click Renew DHCP lease.
Try again to back up.
If you still can't, open the Time Machine preference pane and delete the TC from the list of backup destinations. You may have to unlock the settings by clicking the lock icon in order to do this. Then add it back.

My MacBook Air won't start up. It's completely powered, yet when the white screen with the apple shows up upon me turning it on, it shuts right back off. Can someone help?

MacBook Air won't start up even though it's fully powered. The white screen with the apple logo appears when I turn it on, then it shuts right back down. Can someone help me?

Hey Msazama30,
First, I would start off your troubleshooting by following the steps in this link:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Then, if that doesn't work, try out the information in here:
Step by Step to fix your Mac
https://discussions.apple.com/docs/DOC-3353
Welcome to Apple Support Communities!
All the best,
Delgadoh

My brand new MacBook Air won't turn on all the way.

Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.

You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
For the actual SMC reset, note subsection in above, instructions click-open on blue text:
>Resetting the SMC on portables with a battery you should not remove on your own
If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
•About NVRAM and PRAM:
http://support.apple.com/kb/HT1379
>Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing!

My macbook air won't turn on and doesn't charge?

my macbook air won't turn on when it is plugged in. The light on the connection is orange, not the usual green.

Orange means charging.
Keep it plugged in for a while.
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
For more on this:
http://support.apple.com/kb/TS1365

Macbook Air won't download keynote, numbers or pages

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