Macbook Air won't let me use FaceTime or iMessage
When trying to sign into my apple I.D. it says "Could not sign in to iMessage. Please check network connection and try again."
http://support.apple.com/kb/TS3970
I figured it out. I set my date and time myself before, so when i went back and clicked set date and time automatically then signed in, it worked.
Similar Messages
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MacBook Air Won't Let Me Sign in to iMessage
Every time I try to log into iMessages using my Apple account, this occurs. I can't seem to uninstall/reinstall this app either. Help?!
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 11
Reset the NVRAM.
Step 12
Reinstall OS X.
Step 13
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. -
've tried everything and all of the sudden my macbook air will not let me use my PhotoBooth or FaceTime it says not connected to camera? help!?
iSight camera failure after OS X 10.9 Mavericks update
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what am i to do if my apple macbook air won`t let me log in? i enter the right password, but the log`in window appears over and over again, and won`t let me enter my account!!!
Try restting the password. Boot into Recovery (⌘R), in the Menu Bar, you'll see the option to reset password.
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My macbook air doesn't let me use the internal microphone
My macbook air doesn't let me use the internal microphone while my headphones are plugged in. The reason I want to use the internal mic is that the person I talk to can hear me louder if I used the internal mic. Can someone help please ASAP? Thanks.
I assume you're using the 3 slot mini jack of the Apple earbuds/ mic. Use a 2 slot headphone jack that doesn't make contact with the the microphone contact in the headset jack on the AIr.
The Air has a HEADSET jack, in which either headphones or headsets can be used.
headset jack on left, for both MIC and headset...............headphone jack for earbuds/ speakers on right (listening only) -
Adobe and my new Macbook Air won't let me read trusted website docs
I have bought a new Macbook Air. I migrated all the info from my old Mac but had to download Adobe again. It now won't let me read website docs that I trust. I guess I have to alter the filters but I'm not very good at this so need some help please?
You should be using 11.
10 was from the days of Snow Leopard.
Download AppZapper (it's a free trial)
Install it and open it.
Drag the Adobe reader app from your Applications folder to the AppZapper window.
"Zap" it and anything else in the window to the trash.
Close and quit AppZapper.
Go to: Mac HD/Library/ Internet Plugins
Trash the AdobePDFviewer.plugin and AdobePDFViewerNPAPI.plugin files.
Empty the trash.
Download the Reader XI FULL installer here: http://get.adobe.com/reader/enterprise/
Quit your browser and run the installer. -
I could really use some help operating my macbook air, its refurbished and i need to know how to download a new copy of OS X
The firmware in Apple's sytems for the past few years disallow the user from running or installing a version or build of OS X that predates the original version and build that came on the computer when it shipped. This is to prevent situations wherein the OS doesn't have the requisite drivers to support the graphics subsytem or other components crucial to functioning.
The current build in the online store is much earlier than the version that shipped on your 2012. It is likely that the only build you will be able to use on your machine, that you could directly download form the online store will be Mountain Lion, when it becomes available.
As such, if you need to restore the system before then, you will need to use the Recovery Partition on your system, or Internet Recovery, to reinstall the OS. -
My Macbook Pro won't let me use my external hard drive anymore, Help!
Every time I go to time machine it has my internal hard drive as the back up drive, when it should be my external hard drive. When I tried to select my external hard drive it doesn't do anything, it goes right back to the internal hard drive. Time machine and my external hard drive had worked the night before and I havent had any problems backing it up until I loaded Mountain Lion. I dont know if that could be one of the reasons or not. Also the hard drive is almost full, however I thought that this couldn't be the problem because I have it set to automatically delete stuff when full. Also the ownership is not set and I can't enable it. I have looked around and there is not an "ignore ownership" box to check from get info... I am lost and somewhat new to macs so any help would be appreciated.
if she's not the only person with Mac and this problem - go to school network administrator, something wrong.
If there are other people with macs and without this problem - compare network settings.
Also disabling 'Stealth mode' can help sometimes.
see p8 here to find setting. -
can anyone help, my MacBook air won't let me connect to Internet, open and read emails, won't open photos or print, it just goes into standby mode, I have to go to forced quit.
also now i keep getting login for keychain, but I don't have a login for keychain, but I can't get rind of it.
any ideas, or do I need to have a diagnostic run on it?
thanksWhat's the precise text of your error message, please? (There's a few different ones I can think of that you might be getting.)
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I am trying to connect my macbook air through my led tv using hdmi but it won't work. I could not find arrangement option on my system preference. how do i make it appear again on my system preference so i can mirror it through my tv. thanks
Hi jenette,
If you are having issues using an HDTV via HDMI as an external display to your MacBook Air, you may find the following article helpful:
OS X: How to use multiple displays with your Mac in Mountain Lion and earlier
http://support.apple.com/kb/ht5019
(Note: You will generally only see the arrangement option in Displays when you are configured to use the external display in Extended Desktop mode; there is no arrangement in Mirroring as both screens are showing the same image.)
Regards,
- Brenden -
I have an iPhone 5 and updated it to iOS7 last night but now I can't use iMessage or FaceTime as it says "waiting for activation" As well as that, it won't let me use my phone number to do iMessage or FaceTime it will only let me use my apple ID which I don't want to do.
Thank you for replying. Yes I deleted the old email address..
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Why did the new update for my macbook air hinder my ability to use my camera for google and skype but not photobooth or facetime??? This is messed up it was working yesterday and now neither google or skype can find a camera on from my mac? what do I do??
An update for same is coming.
Theres a patch for same, see here:
https://discussions.apple.com/thread/5306216?tstart=30 -
My MacBook Air won't charge using the power cord and it's not the power cord that's malfunctioning. I went to Radio Shack and tried two new cords. The battery is now dead. Any thoughts?
Unfortunately, my battery has died as a result of not being able to charge with the power cord. Not sure what an SMC reset is but I have made an appointment to bring my laptop in to the Apple Store. Thank you for your response. Very much appreciated.
Warm Regards,
Carla -
My new iPhone 5 won't let me log in my Apple ID to use FaceTime and iMessage
O Just got a new iPhone 5 I tryed loggong in to my apple id to use facetime and iMessage it will not connect I have tried using wifi and my service help
Howdy Cedigiam,
Thanks for using the Apple Support Communities.
From your post I understand you're receiving errors when trying to activate iMessage and FaceTime on your iPhone. To help resolve this issue, please follow the steps in the article below.
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Take care,
Alex H. -
My new Macbook air won't connect to my Vizio HDTV.
My new Macbook Air won't connect to my Vizio VO32LF HDTV. I bought a mini-displayport to HDMI cable to connect the two. When I connect the cable, and switch to the appropriate HDMI input on the TV, my Macbook Air screen will flash blue for a second, and then return to normal. The TV reports it's unable to find a signal. I use the HDTV as my primary monitor, so I'd really appreciate some help on getting the two to place nicely together!
Cp,
Thanks for the reply. However, it appears that the issue is not with the hotspot, but with the network settings in the MacBook Air as every other device I have (including non-Apple devices) will connect to the iPhone hotspot. Another symptom is that my MacBook Air can find my iMac (and other network devices) on my wireless network, but the iMac can't find the MacBook Air.
KDR
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