MacBook Air won't turn on :( please help me !
A few weeks ago I dropped my Macbook air on tiles (not from a very high distance at all) and the next day when I turned it on it worked fine. Then after a few days it randomly shut down twice so I shut it down for a few hours and after that it worked fine again. Then the next day it shut down randomly again so I asked my bf to help and I think he downloaded a software or something on it without telling me because I always tell him not to download anything. when I tried turnin it on again it made a noise like a big fan (I'm not sure if this was before or after my be touched it) and now it won't turn on at all the charger still works because the light is green when I plug it in. I also noticed that there is a crack on the bottom which may have been from dropping It. Im going away this afternoon and won't be able to take it to an Apple store until I get back but if anyone can please tell me what might be wrong with it and if it's hard to fix/ expensive to fix or fixable at all can you please let me know ! I will appreciate it so much !!
Please make a Genius Appointment and take it in for service.
Similar Messages
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My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!
See this article:
http://support.apple.com/kb/ht3964
Find the section that applies to your computer, and follow the instructions.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC. -
my macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..i tried to open the macbook air again but nothing happened.. no fans, no chimes, no light in the laptop showed..what should i do? please help..thank you
Welcome to Apple Support Communities
A green light means that your battery is full or that it can't be detected. If you can't start up the Mac, probably your logic board or battery aren't working.
Take the MacBook to an Apple Store or reseller to get your battery or logic board replaced. If the MacBook is in warranty, this repair will be free -
My brand new MacBook Air won't turn on all the way.
Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.
You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
For the actual SMC reset, note subsection in above, instructions click-open on blue text:
>Resetting the SMC on portables with a battery you should not remove on your own
If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
•About NVRAM and PRAM:
http://support.apple.com/kb/HT1379
>Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing! -
My macbook air won't turn on and doesn't charge?
my macbook air won't turn on when it is plugged in. The light on the connection is orange, not the usual green.
Orange means charging.
Keep it plugged in for a while.
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
For more on this:
http://support.apple.com/kb/TS1365 -
My MacBook Air Doesn't turn on. I did everything already, pushing the shift+ctrl+option etc. 5 seconds 10 seconds etc. still no power, there is a green light on the charger but no light or sound coming from the macbook air. This is like only a month old, so there is still warranty. the problem is I have "very important documents" in my macbook air and how would i get assurance that the files won't be corrupted, used, or lost?
Guys! I HAVE THE SOLUTION!
I hope everyone with the same problem read this!
I posted my macbook AIR won't turn on.
I coulding risk bringing it to MAC Store and leave it there because I have PRIVATE FILES.
I tried almost every other options, instructions in youtube etc. but nothing worked.
but now it WORKS
All i did was plug it for 24 hours straight. Tried turning it ON again but wouldn't work..
I left it in my room for about 1-2weeks, thinking it was hopeless.
one day I pressed the power button again THEN it came back to LIFE!!
So guys dont lose hope. Try resting it for a few days then try again.
hope this helps -
My macbook air won't turn on and has a beeping sound. Any suggestions?
My macbook air won't turn on and when the power button is pushed, it makes a beeping noise. Any suggestions?
Beeps on startup:
1 beep = no RAM installed
2 beeps = incompatible RAM types
3 beeps = no good banks
4 beeps = no good boot images.
5 beeps = processor is not usable
http://support.apple.com/kb/HT2538 -
2010 Macbook air won't turn on?
I have reset the nvram/pram and the smc? what should I do.
The computer doesn't respond to the power button when pressed.This was from another thread
2014 Apple Macbook MD760 - Won't turn on
where Carolyn Samit suggested for the poster to do go here
Troubleshooting: My computer won't turn on - Apple Support
A long thread here
My MacBook Air (2013) won't turn on
and one here
Macbook Air Mid 2010 would not turn on -
My MacBook Pro won't start up please help me
MacBook Pro won't start up what should I do?
Hey eddydamasio,
Thanks for the question. I understand that your MacBook Pro won’t turn on. The following article may help to resolve your issue:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Note: if you hear a startup chime or the fans running, see this article instead:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks,
Matt M. -
MacBook Air won't turn on - it only hoots !
My MacBook Air (2009/2010) will not turn on: when I press the power button there's a tinny little hooting sound every 5 seconds, exactly in sync with the flashing power light - that's all - no sound of fans or anything, nothing to see on the black screen. Any ideas ? Thank you !
FC234B/A RFB MACBOOK AIR 13.3 /2.13GHZ/2GB/12-GBR
bought refurbished from Apple June 2010
I have tried the following Apple Support advice :
If your MacBook Air doesn’t turn on or start up
Try the following suggestions in order until your computer turns on:
Make sure the power adapter is plugged into the computer and into a functioning
power outlet. Be sure to use the 45W MagSafe Power Adapter that came with your
MacBook Air. If the power adapter stops charging and you don’t see the indicator
light on the power adapter turn on when you plug in the power cord, try unplugging
and replugging the power cord to reseat it.
Check whether the battery needs to be recharged. If the light on the power adapter
glows amber, the battery is charging. See “Running Your MacBook Air on Battery
Power” on page 34.
If the problem persists, return the computer to its factory settings by pressing the left
Shift key, left Option (alt) key, left Control key, and the power (®) button
simultaneously for five seconds.
Press and release the power (®) button and immediately hold down the Command
(x), Option, P, and R keys simultaneously until you hear the startup sound a second
time. This resets the parameter RAM (PRAM).
Resetting the System Management Controller (SMC)
on Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.thank you - it's just one tone, which lasts half a second (every five seconds) - and with exactly the same timing, a single pulsing flash of the white power light comes on and goes off..
-
My ipod touch got wet and won't turn on. please help
My ipod touch got wet and won't turn on. please help
First dry the iPod.
How to fix a wet iPod or iPhone | eHow.comfix-wet-ipod-iphone.html
Then
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price -
Macbook air won't turn on and the screen will go white. It says that the start up disk is full. HELP
When I turn my macbook air on it sends me a message saying that my start up disk is full and that I have to free up some space. When I log in into my account the screen will go white and I won't be able to do anything. I tried to restart my computer in safemode holding down the shift key while restarting it but it won't work. HELP PLEASE.
If you could boot from an external OS X boot drive then you could delete some files. You probably don't have such a HDD/Thumb drive but a Genius at an Apple Store or an Apple Authorized Service Provider could help you. This is not a hardware repair so a Genius should not need to charge you for this service.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
After it is healthy again I would buy a new external HDD and use Carbon Copy Clone or Super Duper! to create a bootable clone. Keeping a clone current is also an excellent backup methodology in addition to Time Machine.
Commonly used backup methods:
https://discussions.apple.com/docs/DOC-3045
Methodology to protect your data. Backups vs. Archives. Long-term data protection -
Hi my MacBook will not turn on after it said my USB was draining to much power, and it shut down and now won't turn back on please help
USB power management is part of the SMC (system management controller). Try to reset SMC: http://support.apple.com/kb/HT3964
Then get a self-powered USB external hub. It takes power from a wall socket and saves the MBP power system. Starting at $20 at BestBuy and similar stores. -
My macbook air won't turn on but then sometimes it turns on by itself
My macbook air 2013 purchased 5 months ago has been experiencing a very strange set of circumstances of late. Regularly after going to sleep or being powered off it will not start up again. I have done many SMC resets and Pram Resets to no effect. This issue occured about a month ago in colombia where I had it repaired twice at authorized repair centres. The first time they disconnected the battery and reconnected it. * hours later i brought it back and 2 weeks later they had updated the firmware. That resolved the issue for about a month until these last three days when each morning, whether it had been sleeping or powered off it will not turn on no matter what type of power on i do. There is no sign of life.
Here's where it gets weird. For the past three days it has powered on without me touching it, at random and different times each day, after at least a few hours of failing to do so. Also, as of last night My charger light will only turn on while the computer is powered off. However the AC power still reads as connected and the computer runs off the AC power not draining the battery but not charging it either. Is my computer haunted?
The issue began with mavericks, but after the first time it powered on by itself three days ago I followed apple supports suggestions and upgraded to Yosemite the 10.10 version.
I have copied in the system report under the power settings at the bottom of this post and if anyone has any idea please let me know, I have a case open with apple but so far no answers have been found.
Also I have decided to try something today by scheduling a power on/ wake up for 9:00 am tomorrow, we will see if this will work.
For those who would suggest I go to an apple store that is not possible as I am in Ecuador and remaining in South america for the next two years. I can take it to an authorized repair center but am hesitant to wait another 10 days when the fix may not work, like the last few times in Colombia. Thanks for any help you can offer.
Luke
Battery Information:
Model Information:
Serial Number: D8642262U62F90KAC
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1200
Charge Information:
Charge Remaining (mAh): 7083
Fully Charged: Yes
Charging: No
Full Charge Capacity (mAh): 7223
Health Information:
Cycle Count: 93
Condition: Normal
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 8483
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: No
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
Current Power Source: Yes
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 10800
Standby Enabled: 1
Battery Power:
System Sleep Timer (Minutes): 97
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 97
Wake on AC Change: No
Wake on Clamshell Open: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 10800
Standby Enabled: 1
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0000
Revision: 0x0000
Family: 0x0000
Serial Number: 0x00000000
Charging: No
Power Events:
Repeating Events:
Type: Wake or Power On
Time: 9:00 AM every daySee this article:
http://support.apple.com/kb/ht3964
Find the section that applies to your computer, and follow the instructions.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC. -
My MacBook pro won't turn on! Help?!
My MacBook Pro is less than a year old. When I went to plug it in this morning though, It wouldn't turn on! I tried plugging it in but the charger light went from green immediately to red. I left it plugged in for an hour but it still wouldn't work. The screen is completely black and there is no sound at all. Please help!!
What to do if your Mac won’t power on
First, try plugging in your Mac to allow the battery to charge. If it is not a portable Apple computer, skip this step. Wait a few minutes, and then try powering on the computer.
Next, try resetting your SMC.
Resetting the SMC of an Intel-based portable Mac with a battery you should not remove on your own
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
On the built-in keyboard, press the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Release the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Resetting the SMC of an Intel-based Mac Pro, iMac, Mac mini, or Xserve
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Unplug the computer’s power cord.
Wait fifteen seconds.
Attach the computer’s power cord.
Wait five seconds and then press the power button to turn on the computer.
Resetting the SMC of an Intel-based portable Mac with a removable battery
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Remove the battery.
Press and hold the Power Button for 5 seconds.
Release the Power Button.
Reconnect the battery and the MagSafe power adapter.
Press the Power Button to turn on the computer.
Next, try resetting the NVRAM/PRAM.
Resetting the NVRAM/PRAM
Note: This will not delete any data.
The NVRAM/PRAM stores information such as speaker volume, screen resolution, startup disk selection, and recent kernel panic information (if any). You should reset the NVRAM/PRAM if you experience issues relating to these functions.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Turn on the computer by pressing the Power Button.
On the built-in keyboard, press and hold the Command (⌘), Option (⌥), P, and R keys before the gray screen appears.
Continue to hold down the keys until the computer restarts and you hear the startup chime for the second time.
Release the keys on the built-in keyboard.
If your computer still does not power on
Make an appointment with an authorized Apple service center or by making an appointment at the Genius Bar by going to this link:
http://www.apple.com/retail/geniusbar/
I hope I helped.
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