MacBook Air - workaround/fix for missing backlit keyboard?

What is Apple's work-around for the monumental screw up of removing the keyboard backlights in the latest version of MBA?
How do we return unit(s) for repair?
What is the Apple Service Bulletin number for this procedure?
Can Apple install the correct keyboard for free?
What is the service RMA policy for the tens-of-thousands of furious customers who found this out AFTER they purchased it?
Can we buy a version 1 MBA (which has a proper backlit keyboard) and swap the keyboards?
<Edited by Host>

hambone-phd wrote:
What is Apple's work-around for the monumental screw up of removing the keyboard backlights in the latest version of MBA?
How do we return unit(s) for repair?
What is the Apple Service Bulletin number for this procedure?
Can Apple install the correct keyboard for free?
What is the service RMA policy for the tens-of-thousands of furious customers who found this out AFTER they purchased it?
Can we buy a version 1 MBA (which has a proper backlit keyboard) and swap the keyboards?
<Edited by Host>
10's of thousands? ha!
Maybe 10.

Similar Messages

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

We have an older IMac (preIcloud) and just purchased a new Macbook Air. Our Iphones are set-up to synch with the IMAC and my calendars on the IMac & the phone look the same. But when I open ICal on the MacBook Air my calendar is missing items? Help..

We have an older IMac (preIcloud) and just purchased a new Macbook Air. Our Iphones are set-up to synch with the IMAC and my calendars on the IMac & the phone look the same. But when I open ICal on the MacBook Air my calendar is missing items? Help.

Are you wanting to import iCal to the MacBook Air. Since iCloud doesn't work with 10.6 OSX you probably don't have any data in iCloud yet?

[svn] 3540: Fix for missing name of the exception class, when @ throw is used.

Revision: 3540
Author: [email protected]
Date: 2008-10-09 11:20:44 -0700 (Thu, 09 Oct 2008)
Log Message:
Fix for missing name of the exception class, when @throw is used.
Also fixes for:
SDK-17212 - Add a line feed between messages in the ASDoc validation_errors.log file.
SDK-17242 - The Constants.as and GlobalFunctions.as classes from system classes need to have their content added to __Global__.xml
SDK-17256 - For methods of the mx.components.Group class, args or return values of type Object do not appear in the ASDoc output.
QA: Yes
Doc:
Tests: checkintests
Ticket Links:
http://bugs.adobe.com/jira/browse/SDK-17212
http://bugs.adobe.com/jira/browse/SDK-17242
http://bugs.adobe.com/jira/browse/SDK-17256
Modified Paths:
flex/sdk/trunk/asdoc/templates/class-files.xslt
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/AsDocUtil.java
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/ClassTable.java
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/TopLevelClassesGenerator.ja va

Revision: 3540
Author: [email protected]
Date: 2008-10-09 11:20:44 -0700 (Thu, 09 Oct 2008)
Log Message:
Fix for missing name of the exception class, when @throw is used.
Also fixes for:
SDK-17212 - Add a line feed between messages in the ASDoc validation_errors.log file.
SDK-17242 - The Constants.as and GlobalFunctions.as classes from system classes need to have their content added to __Global__.xml
SDK-17256 - For methods of the mx.components.Group class, args or return values of type Object do not appear in the ASDoc output.
QA: Yes
Doc:
Tests: checkintests
Ticket Links:
http://bugs.adobe.com/jira/browse/SDK-17212
http://bugs.adobe.com/jira/browse/SDK-17242
http://bugs.adobe.com/jira/browse/SDK-17256
Modified Paths:
flex/sdk/trunk/asdoc/templates/class-files.xslt
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/AsDocUtil.java
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/ClassTable.java
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/TopLevelClassesGenerator.ja va

Macbook air keeps 'looking for networks'

My Macbook Air keeps 'looking for networks', and the upload speeds are slow -- should be 50 plus, are 25-30 mps.
Upstairs, my iMac gets 60mps upload and 30 mps download. So Verizon is providing what they promise, its just
that the MacBook Air seems to have a bit of a problem.
Verizon has done what they could to tweek the system, and it make make a small improvement -- from 20 to the 25-30 mps.
The tech suggested, politely, it was time to talk to Apple, and I will make a Genius appt.
But I was wondering if other with MacBook Airs had had this problem of the computer constantly 'searching for netsworks'.
Thanks,
Hal

Open System Preferences > Network > Advanced then select the Wi-Fi tab.
Drag your network to the top of the list.
Select: Remember networks this computer has joined
Click OK.
Keep in mind, everytime you click the AirPort icon in the status menu bar, it will automatically "look" for networks.

Is there a fix for my wireless keyboard the "A" key dont work

is there a fix for my wireless keyboard the "A" key dont work

Hello Trwalker and welcome to Apple Support Communities,
If your onboard keyboard works that's got to be a hardware problem w/ your wireless.
Did you check under the key for smutz. What kind of keyboard?

[svn:fx-trunk] 8536: Fix for missing whitespace in ASDoc examples.

Revision: 8536
Author:   [email protected]
Date:     2009-07-13 17:00:59 -0700 (Mon, 13 Jul 2009)
Log Message:
Fix for missing whitespace in ASDoc examples.
Bugs: SDK-21788
QE Notes: None.
Doc Notes: None.
tests: checkintests
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-21788
Modified Paths:
    flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/asdoc/TopLevelClassesGenerator.ja va

Welcome back everyone.
Hope you all had good holidays.
Cheers
glenn
tinylion development & design

Macbook Air or Pro for student with Mac pro already

Hi guys,
I already have a Mac Pro as a desktop, but I need a notebook for High School (Yr 11 student in Australia)
I am deciding whether to get a MBA or MBP.
Macbook Air
11in Screen
128GB SSD
Core i5
Backlit Keyboard
Lightweight
But, Less value for money
Macbook Pro (refurb.)
(Early 2011 Model)
13in Screen
320GB HDD
Core i5
Backlit Keyboard
Sturdy
More value for money, but unnescessary power
$1099
Optical Drive
The MBP has lots of power, more USB ports (3?) and SD Card Slot, along with optical drive. But it is also just over twice the weight and thickness.
The MBA is sleek and beautiful, has two usb ports (really all I need) is fast, but costs $150 more, for a hard drive half the size, and a smaller screen size and is really light.
I don't need heaps of processing power, I need a laptop that goes on the bus everyday, and needs to be sturdy (a little worried about the MBA on buses and bags being thrown around - but nothing a case cant fix). Im just thinking i dont need the extra power of the Pro, but a lot of people in my classes have the 13in so I am confused about what to get.
Thanks

I think you have answered your own question.
If you value portability more than power, then the MBA 11" is the way to go.
For most day-to-day computing, there's not much between the MBA 11" and MBP 13". The MBA may in fact feel faster due to the SSD than the MBP with is mechanical HD.
I have the MBA 11" and am happy with its performance compared to the 13" MBP.

Mid 2013 Macbook Air Battery Fix

Hello everyone,
I'm getting 5-6 hours on a 11' Macbook Air 2013. Here are below stats:
Hardware Information:
          MacBook Air (11-inch, Mid 2013)
          MacBook Air - model: MacBookAir6,1
          1 1.3 GHz Intel Core i5 CPU: 2 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0
          AirPlay: Version: 1.9
          AppleAVBAudio: Version: 2.0.0
          iSightAudio: Version: 7.7.3
System Software:
          OS X 10.9 (13A603) - Uptime: 7 days 2:37:5
Disk Information:
          APPLE SSD TS0256F disk0 : (251 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 250.14 GB (222.99 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] org.gpgtools.gpgmail.patch-uuid.plist
Launch Agents:
          [loaded] org.gpgtools.gpgmail.enable-bundles.plist
          [loaded] org.gpgtools.gpgmail.patch-uuid-user.plist
          [loaded] org.gpgtools.Libmacgpg.xpc.plist
          [loaded] org.gpgtools.macgpg2.fix.plist
          [loaded] org.gpgtools.macgpg2.shutdown-gpg-agent.plist
          [loaded] org.gpgtools.macgpg2.updater.plist
User Launch Agents:
          [loaded] com.google.keystone.agent.plist
User Login Items:
          Flux
          iTunesHelper
          Google Chrome
3rd Party Preference Panes:
          GPGPreferences
Internet Plug-ins:
          Default Browser.plugin
          QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
          None
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
              98%          systemstats
               3%          WindowServer
               1%          EtreCheck
               1%          fontd
               0%          hidd
               0%          SystemUIServer
               0%          loginwindow
               0%          Dock
               0%          System Events
               0%          sysmond
Top Processes by Memory:
          172 MB             Google Chrome
          111 MB             systemstats
          106 MB             Safari
          98 MB              mds_stores
          82 MB              Evernote
          66 MB              ReportCrash
          49 MB              Finder
          33 MB              iTunes
          33 MB              Google Chrome Helper
          33 MB              WindowServer
Virtual Memory Statistics:
          4.48 GB            Free RAM
          1.71 GB            Active RAM
          596 MB             Inactive RAM
          890 MB             Wired RAM
          38.98 GB           Page-ins
          71 MB              Page-outs
I would appreciate any help on how to increase my battery life. Thanks in advance!

Lowest power consumption for youtube viewing is Safari.
Yes, I know about all the nice Java script extensions (ala Greasemonkey) and addons that are lacking in Safari.
However Firefox has both Safari and Chrome beat by a 100 miles in the extension and addon dept. , ....additionally the "eyeball" of Google/Chrome is subjectively not preferred by myself in web use.
Give Safari a go for a few hours and you should notice a drastic change in power consumption.
Also go to Activity monitor > ENERGY tab to see the use difference between the two and other running APPS.

MacBook Air SMC update 1.8 killed keyboard & trackpad? (on MBA 11,2010,1.6C2D,ML)

Hi all,
A bit of a pickle. This is briefly what has happened:
1. Beloved MacBook working fine with Mountain Lion and all updates applied
2. Notified a single update is available so downloaded and applied "SMC 1.8 update for MacBook Air" using App Store
3. On restart no response to trackpad or keyboard (apart from power key)
4. MacBook responds to SMC reset key combination but this doesn't cure the problem, and now the Bluetooth assistant pops up to help me find a keyboard
5. Other key combinations don't seem to work, and no green light on caps lock key
6. NVRAM reset using external keyboard, this doesn't solve the problem
7. With an external keyboard and mouse attached, everything seems to work perfectly, except the built-in keyboard and trackpad
I took it in to my local Apple Store today and their diagnosis software gave everything the green light apart from the internal USB devices. The "genius" advised this is probably due to a faulty trackpad and replacing that would perhaps cure the keyboard as well, especially as it seemed to be partially working at least.
I am out of warranty but I suggested as everything was working perfectly right up to the SMC update then perhaps they might replace my trackpad and possibly top case for free, if there are no signs of water ingress or physical damage when they open it up. They are considering this but I don't hold out much hope! Has anyone else experienced this issue? What would you do in my position?
Thank you for reading this and any responses are greatly appreciated.

In addition, if I try to do a software update I get a similar crash.
Firefox is working as i itunes and MS Office Apps.
What can I do to resolve? Thanks

Fix for System Preferences Keyboard Shortcuts crash

This is not a question, but a solution to a problem that proved difficult to identify and fix for me and three Apple Support personnel, so I thought I should post it here in case others encounter the same issue. I spent a lot of time searching the web and Apple Discussions for this and related issues did not come up with any solutions.
After migrating from Snow Leopard on 2009 MacBook Pro to Yosemite on a new MBP using the Migration Assistant, things went surprisingly smoothly for the most part, until I opened the Keyboard pane of System Preferences. Then, clicking on the Shortcuts tab immediately caused System Preferences to crash, reproducibly.
Crash Reporter pointed loosely to a keyboard-related preference setting. But "com.apple.preference.keyboard" is the name of an OS process, not a .plist file. I searched the web to try to find out where Keyboard Shortcut settings are stored in Yosemite, and also for a possible way to reset the settings to default in Terminal (e.g. using the "defaults" routine), without success. (Apple Support was not happy that I had Terminal open when they shared my screen, and seemed never to have heard of this routine).
Process: System Preferences [948]
Application Specific Information:
objc_msgSend() selector name: retain
com.apple.preference.keyboard v.14.0 (Keyboard)
objc[948]: GC: forcing GC OFF because OBJC_DISABLE_GC is set
Repairing disk permissions, rebooting in Safe Mode, zapping the PRAM, and trashing ~/Library/Preferences/com.apple.systempreferences, some keyboard-related .plist files, and the system prefs and International prefs caches did not fix the problem. With Apple Support, we isolated the problem to my user account, as the same crash did not occur in a test account, or in another account migrated at the same time. Nevertheless, Apple's techs had me removing various menu items and programs also running in these accounts that I had deactivated (Sophos AntiVirus, Little Snitch, etc), and downloading and reinstalling Yosemite, which seemed unlikely to address the cause, given that my main user account was the only one affected.
Apple never had me check 3rd party preference panes (which I should have thought to do earlier myself). Opening and closing an older version of Default App ((RCDefaultApp 2.0.1), a free 3rd party utility, in the Preferences pane, transiently solved the problem. However, it recurred on removing it, and was not fixed by installing the latest release of this preference pane, nor did removing three other 3rd party preferences panes (MacFUSE, a Citrix app, and Flash Player).
Finally I went back to ~/Library/Preferences and looked for any files that had been modified around the time the problem transiently disappeared, and stumbled upon com.apple.symbolichotkeys.plist. After viewing its contents with Property List Editor and finding this article, I thought that this file was likely the problem.
I logged into my root account, verified that Shortcuts worked fine there, and that this file changed with a change in Shortcut settings, and (after renaming the offender to save it as a backup), replaced the file in my main user account with a copy of the one from the root account.
I repaired permissions in the offending account, rebooted, and voilà - problem solved!
NB If you are in a similar situation, before trying this fix (at your own risk!), I strongly advise backing up your computer first, and saving a copy of the presumed offending file in case you have to put it back because of unforeseen consequences. You do not need to enable and use the root account; instead you could log in to a new administrator account, or another user account, verify that Shortcuts works fine there (it would not be a bad idea to set up any user-defined App Shortcuts you want there); and copy the file to a shared folder.
Then switch back into the offending account, go to your user Library/Preferences folder (~/Library/Preferences using Go To Folder in Finder), and replace com.apple.symbolichotkeys.plist in that account with the one from the shared folder. You should then repair disk permissions afterwards and restart.
If it works, Shortcuts should open fine. Be sure to check each category in the left-hand panel of the Shortcuts panel (e.g. LaunchPad & Dock, Mission Control, etc.) for conflicts, and resolve those by disabling the offending duplicate key combination assignments (I had two, marked by yellow triangle alerts).

Ward Clark wrote:
Thanks, V.K., for your comments.
I wrote: Enter is accepted, but it's treated the same as Return
not for me. it's both displayed and treated differently. I suspect what you are seeing is a byproduct of using a haxie such as Menu Master.
no it's not. it's treated differently.
In Leopard, Menu Master let me assign Command+Enter to Address Book > Edit Card. When I attempt the same using Keyboard Shortcuts, both Command+Return and Command+Enter are displayed as Command plus a "return arrow." After that, in Address Book, both Command+Return and Command+Enter invoke the "Edit Card" menu action.
not for me.
if you want to use those keys in the shortcuts use one of the many 3rd party app launchers. any one of them will let you do this: Qucisilver, Butler, Spark, Launchbar, ikeys, quickeys etc.
I've been using QuicKeys since the beginning of time, and I have some experience with Butler and LaunchBar. They're useful for what they do. But, as far as I know, none add keyboard shortcuts that are displayed directly in the menus. That display feature is what makes Menu Master and Systems Prefs > Keyboard Shortcuts so attractive.
that's because Menu Master is a haxie. none of the other programs mentioned are. you want such functionality you are going have to use a haxie. personally - i stay away from them as they destabilize the system.
When I'm considering new shortcuts, I use KeyCue to display all current shortcuts in a single display. KeyCue now displays QuicKeys shortcuts in the same display, which is a big help.
-- Ward

Connecting a PS Vita to Macbook Air via bluetooth for use as a game controller

I found out that PS3 controllers are natively supported in OSX via bluetooth. So since PS Vita can connect to PS3 and PS4, I figured that it would work too. I turned on the bluetooth on the Macbook Air and the Vita and plugged in the Vita via USB. The Macbook shows up on the Vita and when chosen, a code pops up on the Macbook that matches the numbers on the Vita and there is a pair button in OSX, so I tried to pair it but it fails for some reason and an error message pops up on the Vita that says no profile found, and the Macbook goes to 'PS Vita not connected'. I looked and found that they both support the same profiles, advanced remote audio/video etc. And I looked for a Vita controller profile for OSX but I couldn't find one. And I tried the Bluetooth Setup Assistant in OSX(mavericks) but it doesn't find anything. Any ideas how to get this working? Otherwise I guess I'll just go buy a PS3 controller. But I think that this should be able to work somehow without much trouble.

To troubleshoot this issues, start here and follow this path through the available options:
• choose I've already installed the Missing Sync Software <next>
• choose Connection Issue: Choose this option if the sync button is grayed out <next>
• choose Bluetooth Connection <next>
• choose Hangs on establishing connection <next>
That instruction set should guide you through resolving the issue.

Is the new macbook air any good for logic pro?

hi. i currently have a heavy 15" macbook pro with i7 dual core 2.66GHz processors.
i travel a lot and am really thinking about getting a macbook air.
i want to know if any logic users are on the new 13" macbook air and how they find it.
can it run large sessions ok?
do you miss the firewire port or a larger screen?
does it get super hot after heavy use and does this drain the battery?
thanks for chipping in... appreciate it!

You should really be fine with battery life, but the Air does get quite hot under stress. It will also have a lot less power than your i7 MBP so it really depends on how much CPU your typical projects use, expect just over half of your current CPU use to max out your air. On the other front, having an SSD means you will get pretty awesome streaming from your HDD, meaning that you probably won't ever be able to load too many audio tracks.
The only counter I see to that is that you'll be pretty short on HDD space if you plan to keep your Mac portable. (IE no external HDD) and no FireWire is an instant No-Buy for all us FireWire interface based producers. Of course you have your bigger MacBook to pass things onto. All in all it's a great buy for a sketch pad type machine to get ideas down on the go, but understand that for a few reasons (FireWire, processing power, uselessness for me on a desktop due to small screen and keys) I would always plan to pass the song up to your MBP when I get home as its a superior machine in everything but size.
Hope that's been helpful.
Andrew

MacBook Air or Pro for Music Production

Hello!
So, I am a music producer for a couple of years now and I am working with my 5/6 years old MacBook Pro 15" with a Core2Duo, 4GB (RAM) and 160GB HHD (5200rpm - I think) and is very frustrating to be able to have multiple vst's / plugins to work simultaneously (Using Logic Pro X and Ableton Live 9).
I'm with some doubts among the MacBook Pro (15.4 ") i7 Quad-Core (2.0 GHz) with 8 GB memory (RAM) and Iris Graphics Pro, MacBook Pro (13") i5 Quad-Core with 8GB (RAM) or a MacBook Air i5/i7 with 8GB (RAM).
I do not have much money to spend at the moment, so was wondering if any of these MacBook will last me a few years?

It is not possible to change anything on the Retina models once they are purchased. Everything but the SSD/Flash storage is soldered onto the logic board (That is the main system board better known as the Motherboard). The SSD/Flash storage module is of a proprietary design and shape and although there are some companies offering replacement units for the older, original, Retina display models I don't know if those same companies will make one for the newer models. Only time will tell. But if you do repplace it for a bigger, more storage capacity, unit that voids the Apple warranty.
I also suggest you factor in the cost of the Applecare extended warranty because to fix any Mac computer once the warranty is over it is very expensive. So much so it is almost better to buy a new system. This is even more so for the Retina models because of all the component soldered to the main system board.

Macbook Air and iPad for College/ General Use?

Hi all, I've recently gotten a tax rebate to the tune of £1500 pounds and since I'm returning to college in September I'd like to purchase a MacBook Air in order to have a way to take down notes in a far more efficient form. I currently own a 2010 iMac so I can used that for storage and entertainment meaning the MacBook doesn't need to be anything special in terms of performance.
I currently have two options that I'm interested in, buy an 11 inch MacBook Air (Don't need the 13 if I'm honest) and I'll have enough money to buy an iPad (for use as a Filofax/ E-Reader/ something to prat about on).
OR I could sink the money into a MacBook Pro (putting extra to it of course) and get more performance.
Or maybe there's a third option that I've missed? Any help would be appreciated and thank you in advance.

Seriously, look at the specs and price...
http://store.apple.com/us/browse/home/shopmac/family/macbookair?afid=p219%7CGOUS&cid=OAS-US-KWG-CPUMacBookAir-US
Then compare... for example...
http://www.shopping.hp.com/notebooks
Or try dell.
http://www.dell.com/us/p/popular-laptop-deals?c=us&cs=19&l=en&s=dhs&ST=cheap%20l aptop&dgc=ST&cid=35911&lid=894403&acd=52183,8,0,100035970,763349761,1296893920,, 11758726,5701123461&redirect=1
Then ask yourself that question again.
You should be able to get a 6-9 cell quad core with 4-8gigs ram and a 64 bit OS for 1/3 the price of the core duo 2gig air. 9 cell battery is where your cost goes up, it's the difference between 9 hours (6 cell) and 13 hours (9 cell) of battery life.
But a quad core 4 gig 6 cell 64bit OS laptop will run you about $499 -$699. And it will bury the $1600 air 500 feet in the ground without breaking a sweat, all while watching p0rn, playing call of duty and streaming netflix as it digs the hole.
I guess the real question is, do you want to buy a computer to make a fashion statement, or do you want to buy a computer to use as a computer?

MacBook Air - workaround/fix for missing backlit keyboard?

Similar Messages

Maybe you are looking for