MacBook Airport and Sympatico (Canada)

Hello
I am the proud owner of a new Macbook. Unfortunately, despite sympatico's assurances, I am having trouble connecting to the wireless router (speedstream 6520).
It recognizes the network, but says that I am not connected to the internet. It's a PPoE connection.
Both sympatico and apple tell me it's the other's problem and they can't help me.
Any advice for a new mac owner? I am getting discouraged.
TIA

The only PPPoE setting required would be for the SpeedStream modem. Your AirPort Extreme card on your MB should be set to "Using DHCP." Is this the way your currently set up?
If you connect your MB directly, using an Ethernet cable, to one of the modem's LAN ports, can you access the Internet?

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    Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

    "this tip ready for consideration"
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