Macbook battery dead before its time

Question

I was disappointed to hear that Apple Canada would not stand behind the replacement of what I consider a faulty product.
Although my Macbook is past its one-year warranty period I feel its lithium battery had died well before its expiration cycle count 133 vs a typical 300.
Apple needs to improve its quality assurance and customer relations.
schmii

Answer 1

chattykat08 wrote:
Message Bump
To All Posters in this topic:
Apple considers batteries Consumables which is why its not covered under warranty.
Please do us all a favor and either attempt to help, or at least consider us intelligent enough to understand that batteries are indeed consumables.
No one is arguing that a battery should last years. I realize it may be the popular opinion around this message board that those of us who are experiencing problems are simply wanting a free lunch. I would like to say that personally, I don't believe that's me.
Apple states that they feel their batteries should last 300 cycles while still being usable. I have less than 150 cycles on mine and it's acting strange. I get about 20 minutes out of a charge while working, 40 of just letting it sit there. They admitted problems with my laptop serial number (mine falls in the serial number range I read somewhere that was affected by the battery problems) and yet they state that they cannot do anything about it.
We don't want a free lunch. We feel that if we pay over $1000 for a mobile computer that it should be able to be, well, mobile. I'd gladly purchase a new battery for my laptop if I felt that it was old enough to be having problems. But frankly, my 6 year old junky Dell laptop has better battery life out of it's original battery than my Macbook has right now. I consider this a problem and I think that we, as consumers, are entitled to be treated with respect and have our concerns answered. I don't feel this has happened.
I even went so far as to ask the last time I called support if I could mail it in on my dime to be checked out. They said no. How then, am I ever supposed to get service? If I call and tell them I want to pay them to look at my computer and they refuse, I consider this a major issue.
Of course, this is just my $0.02.