Macbook battery & service problem.

Received a refurbished Macbook 2.0GHz Intel Core 2 Duo yesterday. Quickly set it up & updated to 10.4.9 etc before noticing the X on the battery icon and no battery power! System Profiler said 'Battery Installed: No' and my heart sank... this laptop was bought by a friend, on my recommendation, & I was meant to be sorting it out for her. She can't wait to start using an Apple.
So, as per Apple's online help: (http://docs.info.apple.com/article.html?artnum=305364)
1. Reseated the battery a few times.
2. Installed Battery update 1.2
3. Tried the SMC reset (http://docs.info.apple.com/article.html?artnum=303319)
4. PRAM reset (altapple+pr at restart)
5. Quick Google search: It seems the battery problem was identified by early 2006 - very surprised that faulty ones are still being shipped as new.
A call to Apple uk confirmed that the battery was faulty and needed replacing BUT I'd have to wait a week and give my credit card details in case I didn't give the faulty one back! I suggested an appointment their flagship Regent Street store in London (where they have clinics, workshops, a concierge service, Genius Bar, the works) but apparently they would not be able to replace the battery.
And since I bought through the Apple store online, I'd have to wait for a courier exchange, like Dell. I sighed & gave my card details. 'Sorry, we don't take Maestro or Switch, have you got a VISA card?'. So, I can buy products with my card, but I can't get customer care with it! When I asked if it would be better to simply return the whole unit as it didn't work, I was told that Apple's policy did not permit returns or refunds, only repairs or replacement of faulty parts. I quoted the Sale of Goods Act, and was told that they could replace the unit, but it would take several weeks.
OK, so I used my company card and I'm just crossing my fingers that I'll be at home when the thing arrives.
Have I done the right thing? Should I have insisted on a new unit? Any suggestions?
macbook Mac OS X (10.4.9)
macbook Mac OS X (10.4.9)

The new battery arrived Monday (naturally, I had gone out for 15 mins!). Replaced & charged up fine.
My friend is now the proud owner of her 1st mac & looking forward to using it.
UPS came to collect the dead battery today, so I hope that wraps it up!
macbook Mac OS X (10.4.9)
macbook Mac OS X (10.4.9)
macbook Mac OS X (10.4.9)

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