Macbook bought in France with a international english keyboard problem

Hi,
My friend bought a macbook for france apple online store, he choosed a international english keyboard layout, but when he got it, he found that the keyboard is neither english laybout nor french layout, because there is not any configurations that matches his physical keyboard buttons.
The A - Z buttons is as the US keyboard, but the ;'~`[](){}/?! etc. are not correct, that means when u choose the US layout from the system preference->international, the A - Z work, but the ;'~`[](){}/?! are not at where u see them, when u choose FR layout, A - Z are not correct, british english doesn't work, too.
I have tried all the english countries and french countries, but no one works with 100% of the buttons.
Can Apple give me a solution to the problem? or if the macbook that he got is not well assembled?

Yes… I would at a minimum contact Apple sales or AppleCare regarding this. You have two options though. You can ask for a new one, given they can't simply swap out a keybaord you need to exchange the whole thing.
Otherwise, you can use it as a bargaining chip and say ask for a free external International English keyboard and a discount on your next Apple Store purchase… for instance.
Regardless, be polite yet firm with them as you did not get what you ordered.

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