MacBook CD/DVD drive won't read disc

I have a Apple MacBook MC207LL. I have run into a major problem. My CD/DVD drive won't recogonize a disc when it's inserted (I have to force eject it). Disk utility shows that there is a disc present in the CD/DVD drive.
My major issue is that I erased my partition so I can have a clean install of my laptop. Now I can't reinstall the OS because it won't read the disc or a USB.
Is there a way to use Terminal to force it to read my data on the disc?
Otherwise I am stuck with an empty computer that I will never be able to use I have done research on this and nobody has run into this exact problem as me. If someone can take their time to help me out that would be greatly appreciated.

I am having the same problem, but now mine wont even notice that the disc is there! I wouldsay take it to the genius bar.

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MacBook CD/DVD drive won't read discs

I have just updated the new OXS 10.9 for my Macbook Pro. Then I found that I insert the discs, the drive makes the repetitive 'hunting' sound of a drive that can't recognise a disc. It will eventually give up and eject the disc.

I am having the same problem, but now mine wont even notice that the disc is there! I wouldsay take it to the genius bar.

Hp pavilion cd/DVD drive won't read discs

My pavilion G6 G6 2295sa won't read cd/DVD but will play DVDs with cyber link I have gone through the suggested routes when I put in the error code E:\hp DVD-RAM UJ8D1 H.01 please help.

Hi Primhak,
Welcome to the HP Forums! I need to clarify a couple of things the optical drive (CD/DVD drive) is playing DVDs but won't CDs is that correct? What is this error code that you are talking about? What operating system are you running?
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Dvd drive won't read disc recorded on dvd recorder

Hello,
When a DVD that has been recorded on a stand alone DVD recorder is inserted into my computer a message appears on the screen that reads, the disc inserted is blank. Also, the disc does not show as an icon on the desktop or sidebar. The disc plays on other machines without fail. HELP!!!!!!!
J.DeMonte

Hey I had my mbp for about a week before I put in a disk. The second I stuck it in a knew something was wrong seeing it shook my entire desk. I took it in and they repaired the 400 part and now it works fine.
Your problem was one of my symptoms so take it in. They will check it out. They knew mine was messed up as soon as they tried to burn something. I was covered by warranty I hope you are.

My notebook's cd/dvd drive won't read discs.

I checked the drive's properties in the device manager and it says "its configuration information (in the registry) is incomplete or damaged. (Code 19)". how do i fix this?
I'm running vista home premium on a pretty new pavilion notebook with a blue ray player (if that makes any difference). its only about four months old, I got it right around christmas.

Hi,
First, try the automated fixit from Microsoft on the link below.
Vista
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HT1338 DVD drive won't read or burn

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do you have the win 7 cd handy, try to boot into the discs and see whether that works, this will tell you whether that is software or hardware problem. Such failures do occur, due to ageing of laser.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

G60t-200 CD/DVD drive won't read XP discs

I recently re-installed Windows 7 Home Premium after I had a blue screen crash forcing me to re-format the hard drive on a g-60t-200. I've installed all the recommended Windows updates as well as all the HP updates for the g60t-200 model that I have but now the CD/DVD drive will not read the files on older discs that I burned using Windows XP on another machine. It shows the disc in the drive and shows the folders on the disc but when you open the folders, the files are not visible. When I right click and open up the properties of the disc while it's in the drive it shows it as "UDF" format. The other machines in the house running Windows XP can read the disks just fine and show all the files. Is there an update or driver I'm missing that will allow the drives to read the files on discs burned using Windows XP?

Hi sherifawad, and welcome to the HP Forums!
I understand that after restoring your computer, you can no longer read CD/DVD's that were burned on XP with the Windows 7 operating system. I will try my best to help you resolve this issue. I suggest that you make sure that you have the latest service pack for Windows 7. Here is the Service Pack and Update Center for Windows.
I am including this document for Using HP Support Tools to Update HP Software, Drivers, and BIOS with Windows 7.
I hope this helps, please let me know how it goes.
Thank you,
I worked on behalf of HP.

DVD drive won't read disks at boot

I have a Paviliton DV6-2113sa running Win7 HP 64bit.
I removed Acronis True Image and when I rebooted I got a BSOD at the point when the coloured balls should merge into one.
I thought OK, put the system repair disk into the DVD drive and boot up, but the drive is failing to read any recovery dosks. I think the drive has packed up as I haven't used it for some time.
Can I use any replacement drive in this model or must I get the same one again?
The drive light flickers as though it is reading data but it doesn't 'spool up' to speed and I don't get the 'press any key to load from DVD'.
The BSODs are a seperate issue which I think running a system repair will fix but I can't as the drive won't read data.
Is it possible to put the repair disk files onto a 4gb USB stick and if so, how do I do it?
Thanks.

Hi Peeps
I had exactly the same problem with my Macbook, again from the UK. Really weird though as would intermittantly read DVD film's which worked fine previously.
Well.... Took it to my local Apple store and saw a genius and anyway they replaced the super drive and logic board (surprised about the logic board!).
But just got it back today and the DVD drive is completely fubard so is being returned tomorrow to get this sorted!
Moral of the story, sounds like a drive or board problem. Will keep you updated when I get mine back
Macbook 2Ghz, 512Mb, 60Gb, Superdrive Mac OS X (10.4.7)

DVD Drive Won't Read "Homemade" Data Discs

Hello! I just purchased a T500 with a regular old DVD burner (Optiarc DVD RW AD-7910S) and am having an issue with it. The problem is that it will read certain DVDs just fine (a Visual Studio DVD, for instance, worked just fine. As did a Vista Ultimate DVD). Unfortunately, other discs are not so fortunate. Anything that contains just plain old data files (such as a disc of log files, a disc with video files, etc) won't load at all. The drive will spin up, spin down, make a floppy disk reading clunking sound, and repeat the procedure.
So it seems that anything that comes from an ISO or an "official" source (Microsoft) works fine, but any time a disc was burned with Nero or the Windows burning thing(tm) it won't read at all. This doesn't apply to CDs, however, which seem to be working just fine.
Is this an easily fixable problem? Could it be a problem with the hardware? It doesn't seem like that would only stop it from reading data discs, but I'm no expert. I updated the firmware to the latest version available on the download site (actually I did that before trying any data discs, so I don't know if it was an issue with the old firmware). Is it possible that it didn't update properly or something? Would it be worth trying (or possible) to redo the firmware update or to revert to the old version to test? Forgive me if I'm sounding ignorant here.
Thanks for any insights!
P.S. I'm using Windows Vista Ultimate 64-bit, if that makes any difference to anything.

Total WAG: are your home-made data DVDs finalized? I think just about everything these days can handle mulit-session CDs, but IIRC there are some configurations that won't recognize multi-session DVDs.
Like I said, just a WAG.
Z.
Message Edited by zoltanthegypsy on 04-19-2009 05:05 PM
Message Edited by zoltanthegypsy on 04-20-2009 09:52 AM
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Error: DVD drive won't read or write discs. TS-L633R CD-DVD drive. HP DV6-3120US notebook. Win 7.

Product Name and Number:
HP Pavillion dv6-3120us
OS
Windows 7, Home Premium. 64-bit.
Error Message
"Insert a Disc; Please insert a disc into E: drive."
Background
Pre-installed Windows 7 system on computer recognized CD/DVD ROM drive for about 3 months. Malware corrupted the OS. I re-installed the OS from the recovery drive's partition. CD/DVD ROM drive failed to read or write, and I cannot restore old files or back-up current configuration via CD/DVD ROM drive. All updates for Windows 7 and hardware drivers seem to be installed and up-to-date as of 10/4/2011.
Troubleshooting Steps
1. Tried to read audio CD. Same error message.
2. Tried to read data CD-ROM. Same error message.
3. Tried to read data DVD-ROM. Same error message.
4. Writing to DVD ROM failed. Same error message.
5. Re-loaded OS 2nd time. No change. Same error message.
6. Checked with HP Support Assistant. DVD drive is recognized, but not media. No change.
7. Checked Device Manager. DVD drive is recognized as TS-L633R.
8. Driver is cdrom.sys version 6.1.7600.16385. Clicked Update Driver, no change.
9. Tried uninstalling and re-installing the driver. No change.
10. Checked BIOS. AMD Turion II P540 Dual Core processor 2.4Ghz. BIOS appears to be up-to-date, version F.27.
11. BIOS lists CD/DVD ROM drive as bootable. Re-ordered drive to boot first and used Knoppix Linux boot disc, no change. Windows booted instead.
12. Reviewed registry for "upper filter" and "lower filter" entries. Checked registry 4D36E965-E325-11CE-BFC1-08002BE10318. No upper filter or lower filter entries present. No change.
13. Ran "Hardware and Devices Troubleshooter"; it cannot detect the cd/dvd. No change.
The drive has power, spins, is recognized by Windows 7 and the BIOS. However, it will not read or write CD ROM or DVD ROM discs.
I'm out of options. What else can I do to make the cd/dvd rom drive read and write cds?
Thanks for your help. Matt
This question was solved.
View Solution.

Update:
I chatted online with Ben S. at HP tech support via the HP Support Assistant. Helpful guy. Thank you, Ben. He worked through it and his counterpart Alan is sending me a new DVD/CD drive. Ben S checked the following:
1. Confirmed that I had tried multiple discs to check different formats: DVD-R, CD-RW, audio CD, video DVD, software data CD. None were recognized.
2. CD/DVD icon appears in My Computer. Confirmed.
3. Checked Device Manager for yellow exclamation marks. None present.
4. Opened below Device Manager and checked for yellow exclamation marks. HP CDDVDW TS-L633R ATA device listed correctly. Redundant, but I understand; it's a good check.
5. Confimed the Model and Serial Number.
6. Asked whether I had done a System Recovery. I had. Twice. First time it didn't restore the drive, so I thought I'd try it again. Second time also did not restore the drive.
7. Ben S. concluded that the drive has a hardware malfunction, and offered drive replacement under warranty since I purchased in April. I should have it by Oct 17, and then I have 15 days to return the broken drive or I'm charged $80.
Alan offered an additional year of warranty service for about $100. Ben's guess on the root cause was a bad lens from stress on the DVD tray. I don't recall any stress events. I've had this laptop since April, 2011, and the drive failed at the end of September. 7 months. This surprised me considering I've got other notebook computers with drives that have lasted years and still haven't failed.
I'll check in when I get the replacement drive.

X205 9800 disc drive won't read discs, have external CD/DVD ROM.

I have an X205 9800. I upgraded to Windows 7. After a few weeks the disc drive stopped working. It will not read any of my discs/cds/dvd/etc.
I ordered an external Toshiba USB disc drive. It works great! No issues, but I want to use my recovery media I ordered from Toshiba.com. It will read, initially, from the external USB disc drive. But once I initialize the recovery media it tries to use the internal disc drive, not the USB one.
I restarted the laptop. Hit F12. Changed it from my internal to my external. Saved changes. Still nothing.
I even tried disabling the internal one as well. Still same problem. The laptop wants to read the media from the internal disc drive and it will not read any disc I have.
How do I get my laptop to do a full recovery from my USB disc drive instead of my internal one on my laptop?
Or...
Is there a fix to get my internal disc drive to read my cds/dvds?
Any help would be deeply appreciated.

JDWoodward wrote:
I have an X205 9800. I upgraded to Windows 7. After a few weeks the disc drive stopped working. It will not read any of my discs/cds/dvd/etc.
I ordered an external Toshiba USB disc drive. It works great! No issues, but I want to use my recovery media I ordered from Toshiba.com. It will read, initially, from the external USB disc drive. But once I initialize the recovery media it tries to use the internal disc drive, not the USB one.
I restarted the laptop. Hit F12. Changed it from my internal to my external. Saved changes. Still nothing.
I even tried disabling the internal one as well. Still same problem. The laptop wants to read the media from the internal disc drive and it will not read any disc I have.
How do I get my laptop to do a full recovery from my USB disc drive instead of my internal one on my laptop?
Or...
Is there a fix to get my internal disc drive to read my cds/dvds?
Any help would be deeply appreciated.
Hello,
Is the internal DVD drive recognized by the laptop? Can you see it on computer?
If yes- Try going to the device manager, uninstall the DVD driver then restart the laptop. The DVD driver should be installed automatically after restarting the laptop.
If no - Do the upper and lower filter troubleshooting.
Click on start, type REGEDIT on RUN or if you are using vista/windows 7, tyoe it on the search programs and files..
It will go directly to registry editor.
Look for HKEY_LOCAL_MACHINE click on + sign or the arrow then look for SYSTEM click on + sign or the arrow then look for CurrentControlSet click on + sign or the arrow then look for Control click on + sign or the arrow then look for Class click on + sign or the arrow then look for {4D36E965-E325-11CE-BFC1-08002BE10318} click on + sign or the arrow then look on the right part of the window, look for LowerFilter and upper filter. Delete them or even if you can only find one of them, just delete it then restart the laptop.
Hope this help.

Satellite A100-447 - DVD drive won't read some discs

Hi,
I have a 4 month old Satellite 100-447 (PSAAN), came pre-loaded with Vista Home Premium, and has a Mat****a UJ-850S super-multi DVD/CD drive.
The DVD drive is not functioning correctly. It will recognise some blank DVD's, but never DVD-R and will not recognise any burned DVD's at all. It's fine with CD's, and with DVD movie discs. It's just recordable DVD's where there's a problem.
Also when attempting to write to a DVD when it does choose to recognise one it errors out half way through.
What can I do?
Thanks for your help.
Adam

Hi,
you can do the follwowing:
Go to this website http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp ,
download the latest firmware update for that drive, install it and then try it again.
Sometimes the manufacturer have to update their drives for the newest recordable media and so I think it can be possible that your drive is simply not up-to-date.
Greets

My DVD Drive won't read Any DL Dvd

Hello, I have a problem. I am trying to burn a DVD+R DL from memorex and everytime I put it in my drive it always eject. But the drive works since I just re-installed my OS from the mac OS boot disc that came with the computer when I bought it. And I also installed programs from dvd before. Is this a driver not updated or my dvd drive is broken or what's wrong with my computer. Please help me. BTW, My computer is running on leopard, its a unibody 2,4ghz.
Sebastien

You can try resetting the SMC Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
and PRAM How to Reset NVRAM on your Mac - Apple Support
If that doesn't help you can try a cleaning disc or a quick shot of canned air. It's likely though that your drive has failed, it' not all that uncommon. It that is the case you can either replace it or have it replaced but it's far cheaper just to buy a usb external drive....just not Apples because it won't work with macs with a built in drive working or not. .

CD/DVD drive won't accept discs?

I'm trying to play a DVD in my disc drive. I have an HP Pavilion slimline, model should not matter because it is just an issue with playing discs. It has the Vertical disc drive.
So I have the small DVDs that go in video cameras. There is clearly a small round circle that will accept them. I have played these types in computers with the horizontal drive. My issue is with this being a vertical drive and a smaller disc, it will not stay in the tray.
So should I not be bothering because it won't take these discs or is there some sort of adapter I need to make it stay?

Some drives have a lip or tab to help hold the smaller DVD's in place for the vertical operation. Apparently that one does not. The only solution that seems to be using an external DVD drives that lays horizontal.
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Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

Pavilion DV4-2161nr CD/DVD drive won't read or burn

I recently had my Hard Drive changed in my HP and the CD/DVD drive was working fine...then about a month ago the door won't open and it stopped reading every cd/dvd i put in...it won't read blanks or movies or audio cds/dvds...I also have a yellow question marke by PCI Device...CAN SOMEONE PLEASE HELP ME?

do you have the win 7 cd handy, try to boot into the discs and see whether that works, this will tell you whether that is software or hardware problem. Such failures do occur, due to ageing of laser.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

MacBook CD/DVD drive won't read disc

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