MacBook Device Missing from Find iPhone

My MacBook Pro which I have been using since 2009 was stolen a few weeks back and came online (saw it sign in on Teamviewer on my iPad).  I used the Find iPhone app to remotely lock my MacBook Pro and put a message on it stating that the device had been stolen with my contact particulars on the screen.
My insurance company requires details of the MacBook Pro and now if I sign into the Find iPhone app on iCloud, my MacBook Pro no longer is listed as one of my devices.
How is this possible?  Where would I get the serial number of my MacBook Pro?

Hi ..
For the serial number >  How to find the serial number of your Apple hardware product
The Mac may be turned off which would explain why it's not available under Devices.
Reporting a lost or stolen Apple product

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