MacBook disk full and no permission to open files after factory restore??

Ok, so my sister was giving me her laptop, so she backs up on her hard drive and we did the restore using the har drive and it worked fine, like it was before. But because it was suppose to become mine I wanted it restored as new. I can't remeber hhow how how I restored it the second time but it took a few hours But my sister decide to keep her laptop. Anyway, now her laptop won't let her download anything because it says 'disk space full' when she has well over 400gb left buti also see it says she has about 600,000 files. Also, her mbp won't let me open her documents or anything staying we don't have permission.
Can someone please help me, i was up til 5am trying to figure it out and nothing has helped. Her back up drive won't show when doing another factory restore and when I did another factory restore to reinstall OS X Yosemite the same thing is happening.
thank you for your time and help in advance!

Start with E 10 in the 1st linked article.
Time Machine Troubleshooting
Time Machine Troubleshooting Problems

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