Macbook doesn't seem to want to clear cache

So I have a client who has a Macbook and while we reset a font on our webpage for her it is stuck showing up as the old font. She cleared her cache, tried both Safari and Firefox to no luck. The same model macbook in our office shows the new font perfectly as does a MacBookPro and a windows machine. We assume it has to be something with her computer. We do not, however, have access to her actual machine. I want to give her more suggestions but am not sure what else to try...

Have you just cleared the browser cache... or have you cleared the font cache as well.
The free application Maintenance can quickly do this for you:
http://www.macupdate.com/info.php/id/16790
FontNuke will also work:
http://www.jamapi.com/pr/fn/

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