MacBook forced to shut down
I was updating my Mavericks and iTunes. Everything was find with the download part. But when I restarted my laptop, the loading bar suddenly stops and disappearing sat the beginning. Then my laptop was forced to shut down. Any solution to this, guys?
First try this.
http://support.apple.com/kb/ht1564
Do you have a backup?
Hope this helps.
Similar Messages
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I've had this macbook since August of last year, so it is still relatively new. For about a month the 'beach ball of death' has frozen my computer at least a couple times a week, which then I am forced to shut down the computer. What could be a reason for the constant freezing??
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V. Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report—it will be very long and not helpful. -
Macbook won't shut down unless i force quit!
Hi my macbook won't shut down unless i force shutdown.... it's been like this for a while so i hardly ever shut it down..... can't even close the case as it will then just continually shutdown and re-start itself on n on n on, whilst shut!!!
It does occasionally shut down successfully ...... but today it shut down fine.... 1st time i tried it for well over a week! But then refused to start up! 1st time it's done this!! it took over two hours to convince it to start!!! Any thoughts would be massively appreciated ..... apple care run out and ZERO funds to have fixed !!! : (( v sad as i love my mac and can't do without it!!!shelbell508 wrote:
I tried to run the disk utility and it wouldn't run properly
Exactly what did you do to run Disk Utility and exactly what happened up to the freeze?
I called some place to ask for advice and they said it could be my logic board???
That's an easy answer to give but not necessarily the correct one.
If you have the system restore disc that came with your Mac, boot with that disc in the Mac while holding down the "D" key. That will invoke hardware diagnostics. Run those several times to investigate the possibility that your Mac has a hardware flaw. -
Macbook pro 2010 is crashing and nonstop clicking noise. cant forcequit either i am forced to shut down maually. whats the problem? does the hardrive needs to be replaced?
Welcome to Apple Support Communities
Your hard disk is damaged. Make a backup of your files with Time Machine > http://support.apple.com/kb/HT1427 Alternatively, you can use Carbon Copy Cloner to make a clone onto an external disk.
Then, look for a hard drive. You can use a 2'5" SATA hard drive, and you can buy it at OWC > http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/ Seagate and HGST drives have good performance, and 7200 rpm hard drives will give you a slightly better performance.
After installing it, start up from the clone (if you made a clone) or hold Command, Option and R keys while your Mac is starting (if you created a backup). In the second case, you just have to choose the option to restore a Time Machine backup and follow the steps.
In the case of a clone, use Disk Utility's Restore feature to restore the external drive content onto the internal disk > http://pondini.org/OSX/DU7.html You may need to format the hard drive in "Mac OS Extended (Journaled)" -
Macbook Wont Shut Down, Over Heating, Getting Error and Forced to Shut Down
So, I am pasting the system information after reboot. If someone can tell me what's going on, I would really appreciate it.
I have installed a new copy of Tiger, and it was fine, and shutting down ok. Then upgraded to Leopard, and it won't shut down, get extremely HOT, and is forced to shut down with this error." You need to restart your computer, Hold down the power button for several seconds, or press the restart button.
Thanks.
Wed Jul 23 16:25:44 2008
panic(cpu 1 caller 0x001A8CD4): Kernel trap at 0x007efc12, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x00fca000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x0551e450, ECX: 0x09238084, EDX: 0x00010001
CR2: 0x00000000, EBP: 0x4735fca8, ESI: 0x0906f380, EDI: 0x0906f300
EFL: 0x00010206, EIP: 0x007efc12, CS: 0x00000008, DS: 0x00010010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x4735fab8 : 0x12b0fa (0x4592a4 0x4735faec 0x133243 0x0)
0x4735fb08 : 0x1a8cd4 (0x46280c 0x7efc12 0xe 0x461fbc)
0x4735fbe8 : 0x19ede5 (0x4735fc00 0x206 0x4735fca8 0x7efc12)
0x4735fbf8 : 0x7efc12 (0xe 0x48 0x10 0x3e0010)
0x4735fca8 : 0x3ef271 (0x551e450 0x923cec0 0x49a7b4 0x0)
0x4735fce8 : 0x40abf6 (0x906f300 0x923cec0 0x4735fd28 0x3eead0)
0x4735fd08 : 0x40e50b (0x500fc00 0x923cec0 0x500fc04 0x500fc00)
0x4735fd28 : 0x43ab24 (0x500fc00 0x923cec0 0x600000 0x19c8d1)
0x4735fd78 : 0x18801e (0x500fc00 0x63866ac 0x63866c0 0x11d975)
0x4735fdb8 : 0x12d17e (0x718e8ac 0x6386690 0x0 0x0)
0x4735fdf8 : 0x126257 (0x718e800 0x0 0x18 0x4735fee4)
0x4735ff08 : 0x1973dd (0x4735ff44 0x0 0x0 0x0)
0x4735ffc8 : 0x19f3b3 (0x5a2ed40 0x0 0x10 0x5a2ed40)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbffff1e8
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOFireWireIP(1.7.1)@0x7ea000->0x7f2fff
dependency: com.apple.iokit.IOFireWireFamily(3.4.4)@0x6ed000
dependency: com.apple.iokit.IONetworkingFamily(1.6.0)@0x5d1000
BSD process name corresponding to current thread: ioreg
Mac OS version:
9E17
Kernel version:
Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008;
root:xnu-1228.5.20~1/RELEASE_I386
System model name: MacBookPro2,2 (Mac-F42187C8)
Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 3 GB
Graphics: kHW_ATIr520Item, ATY,RadeonX1600, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme, 1.4.3.1
Bluetooth: Version 2.1.0f17, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS541612J9SA00, 111.79 GB
Parallel ATA Device: MATSHITADVD-R UJ-857D
USB Device: Built-in iSight, Micron, high_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., full_speed, 500 mANo one has posted a reply, so how is it answered?
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All the applications aren't responding and the MacBook wouldn't shut down. What do I do?
All the applications aren't responding and the MacBook wouldn't shut down. What do I do?
hold the power button down for 5 seconds to perform a force shut down. Then restart and see what happens.
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Macbook will not shut down (bought new in June)
I saw some other threads on this. Mine will not shut down and I have the latest software updates on Leopard, bought my 13 in. Macbook in June. I have run it a lot, so that it gets warm but seemed to work fine until I try to shut down. I'm really worried about this because I hate to have to force it to shut down by turning it off. I do not have that third party program installed that someone said he'd downloaded and had to remove to get it to work. I hope I don't have to uninstall what little I have installed, such as Intego firewall/antvirus/personal backup, Camino, Sunbird, Flip4Mac, Washing Machine, and Io programs by Time Cycles. I don't run any of those other programs much, mostly just Safari and just now an HP printer driver. I wonder if doing a lot of scanning using the HP printer driver is what caused the problem. I just downloaded the HP printer driver right before this happened, I think. But I really need that to work.
My computer starts to hang when I shut it down and says it can't log out until I shut down something else, which is generally a program that is not even running. I wish this would stop; I'm not sure what to do about it or whether turning the computer off will hurt it. I don't know if I'm supposed to "zap PRAM" or something but I already did that for a different reason a few days ago and don't want to do that a lot.Thanks for your message. I actually just logged in to report that I solved the issue by going to Disk Utility / First Aid / verify permissions/ repair permissions.
The problem was that the HP Officejet 7300 Series printer driver I had recently installed had all sorts of permissions wrong and they are now repaired. And the Macbook has now shut down properly twice in a row. I wonder if I should report that to HP?
** I wonder what damage if any I did by shutting off the computer using the power button two or three times in the past 24 hours when I needed to shut the computer down prior to repairing the permissions problem?*
And I did see the Activity Monitor in the Utilities section on my own just prior to trying Disk Utility / first aid / repair permissions (the disk it self didn't need repair, supposedly). I don't really think activity monitor was going to help in this instance because I did shut down all the programs, but I'll be testing that utility in the future.
I bet now would be a good time to hurry up and get Disk Warrior. -
I have a Macbook Air 13.3" 2012 model. For a couple of days my Macbook does not shuts down. It just stops at a blank white screen with the cursor still hovering around it. I have to shut it down forcefully every time using the power button.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Macbook Pro cannot shut down or restart
My Macbook Pro cannot shut down or restart by any means. I have to forcefully shut it down by pressing the shutdown button for a few seconds.
I was told this might be a system problem so I reinstalled the OS X system but the problem not solved.
This is very troubesome as the system update cannot be installed (because the required restart cannot be done).
Can anyone suggest me what I could do next?
Thank you in advance!
(To add on, my Apple manu seems not working as all. Not only the shut down/ restart function, but also the "About this mac" is not executing anything)
NingIf this is happening now for the first time, press and hold the power button for a few seconds to force a shutdown, then press again briefly to restart.
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My iPad frequently locks up, even after updating to iOS 7.1. When it locks up it's nonresponsive to the home button and the only remedy is to force a shut down and reboot. Help!
DEVICE NOT RECOGNISED IN ITUNES
If you have connected your device to your computer and it does not appear in the side bar in iTunes then for Windows computers read http://support.apple.com/kb/TS1538 or if you have a MAC then read http://support.apple.com/kb/ts1591 for troubleshooting steps. -
MacBook Pro just shut down without notice. It had about 40% of the battery life. It will not turn back on and I noticed when plugged in the little light on the power cord is blinking orange, not a solid green like normal. Anyone have this issue before? I've only had this for about 3mos. I called apple support. They tried one thing then said I have to take to the apple store. Unfortunately I don't have one nearby. So before I travel an hour+ away I thought is give it a shot on here. Thank.
Hi S,
Did they have you try an SMC Reset: http://support.apple.com/kb/HT3964? -
My MacBook Pro recently shut down on me all of a sudden. When I restarted it, it popped up with a gray box with 'OS X Utilities,' then listed various options such as 1. restore from time machine backup, 2. reinstall OS X, 3. get help online and 4. disk utility. what do I do now? I have not backed up to Time Machine in a few days, so I'm not sure I should restore from time machine backup, is there something else I can do? Help!
Guitar21,
your MacBook Pro has booted into its Recovery mode. From the OS X Utilities menu, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it get to the login screen now? -
I plugged an android phone into my MacBook and it shut down. How do I get it to work again
I plugged an android phone into my MacBook and it shut down. How do I get it to work again
I've no idea what happened - but it sounds as if plugging in the phone has fried the logic board. The best thing that I can recommend is that you take the machine to your local Apple Store/AASP and have them diagnose the problem.
At this point, there's simply nothing else that you can attempt.
Sorry,
Clinton -
My new MacBook Air keeps shutting down the screen while I use it
My new MacBook Air keeps shutting down the screen while I use it and has to be rebooted. I took it in to the Genius desk at my local store, but they couldn't find anything wrong and said that they have never seen this problem before.
I Spoke to the IT support guy at work. He has the same problem with his new MacBook, but not with his older one. He suggested that it is a software issue with all new MacBooks and is connected to the timing of it going into sleep mode. Does anybody have a solution? Apple doesn't seem to have one.Try a SMC reset.
http://support.apple.com/kb/HT3964 -
i spilled a pop on my ipod and it froze up. the screen was loced on the battery symbol sign and i forced a shut down. It tunred off and wont turn on. Later a white screen popped up and after the apple logo popped up and dissapeared. I have tried to connect it to my computer and it said that the iphone(itunes read it as such) was in recovery mode. How do I get this thing to work again?
Leave the iPod off and place it in a container with dry rice to absorb moisture. Let it thoroughly dry.
Realistically, the chances of it working correctly again are slim, especially if the pop was sugared.
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