Macbook freezes once every two days.

I just bought this Macbook, roughly 6 months ago, and it has been freezing since the beginning. At first I thought it was me, but now, after calling the mac support every two weeks, I've realized that it is in fact the machine.
I've been told that it is the Optical Drive, but after reading up on this feature, it doesn't sound like it is. Anyway, it freezing when I'm surfing the net, listening to Itunes or watching a movie. When I'm surfing the net, it makes absolutely no noises but when I'm playing a movie or listening to music it makes a cracking noise.
Please help, because I am about ready to take this computer back and get PC.

If you've been calling Mac Support every two weeks, they would have a record of your problems.
As the other posted has suggested, if there is a hardware problem, it should be under warranty, and Apple should repair/ replace if for you.
Assuming that Apple Support considers this a hardware problem, I'd entrust my computer to them to fix it for you.

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