MacBook froze - can't shut off

I'm a relatively new mac user. I had put a DVD into my macbook, and it started playing the video, in full screen. I hit the esc key, thinking it would switch to a window, but that's when it froze. Can't eject the DVD, and none of the methods of restarting worked. Screen has not gone blank.
I also had a separate VGA monitor connected, where I had a safari window open at the same time.
Any suggestions, or should I just take it in for service?
Any help is appreciated

Press down on the Power button and hold it for 6-10 seconds until the computer shuts off. The DVD should eject automatically when you restart the computer or you can hold down the mouse button after the chime until the disc ejects.

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