Macbook is very slow and keeps getting the wheel of death
EtreCheck version: 2.1.8 (121)
Report generated 12 March 2015 12:12:43 am AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.8 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 259
Video Information: ℹ️
Intel Iris
Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
OS X 10.10.2 (14C1510) - Time since boot: 7:0:28
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.06 GB (328.56 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.36 36 - SDK 10.6) [Click for support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.4 28883 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.netbridge (10.1.4 28883 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.usbconnect (10.1.4 28883 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.vnic (10.1.4 28883 - SDK 10.7) [Click for support]
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (100.1f1 - SDK 10.6) [Click for support]
/Library/Extensions
[loaded] com.symantec.kext.internetSecurity (5.2.1f2 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ips (3.5.1f2 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.2) [Click for support]
[loaded] com.ibm.mobileconnect.driver.VirtualNetworkController (1.0.0 - SDK 10.6) [Click for support]
Launch Agents: ℹ️
[loaded] com.googlecode.munki.ManagedSoftwareCenter.plist [Click for support]
[not loaded] com.googlecode.munki.managedsoftwareupdate-loginwindow.plist [Click for support]
[not loaded] com.googlecode.munki.MunkiStatus.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
Launch Daemons: ℹ️
[running] BESAgentDaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.googlecode.munki.logouthelper.plist [Click for support]
[loaded] com.googlecode.munki.managedsoftwareupdate-check.plist [Click for support]
[loaded] com.googlecode.munki.managedsoftwareupdate-install.plist [Click for support]
[loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[failed] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.sep.migratesettings.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[running] wclientd.plist [Click for support]
[running] wcstatusd.plist [Click for support]
User Launch Agents: ℹ️
[running] com.acronis.monitor.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.parallels.mobile.startgui.launchagent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Mobility Client Helper Application (/Applications/Mobility Client.app/Contents/MacOS/Mobility Client Helper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Caffeine Application (/Applications/Caffeine.app)
TomTomHOMERunner Application Hidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
IBM Print [Click for support]
Java [Click for support]
Symantec QuickMenu [Click for support]
WDQuickView [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.06 GB Disk used: 170.50 GB
Destinations:
TimeMachine [Network]
Total size: 1.80 TB
Total number of backups: 27
Oldest backup: 2014-09-29 21:41:46 +0000
Last backup: 2015-03-06 22:32:53 +0000
Size of backup disk: Excellent
Backup size 1.80 TB > (Disk size 499.06 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
2% Sametime
1% BESAgent
1% launchservicesd
0% fontd
Top Processes by Memory: ℹ️
421 MB softwareupdated
387 MB Microsoft Word
344 MB SymDaemon
215 MB Sametime
180 MB WindowServer
Virtual Memory Information: ℹ️
280 MB Free RAM
3.77 GB Active RAM
3.54 GB Inactive RAM
946 MB Wired RAM
3.06 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Mar 11, 2015, 05:12:04 PM Self test - passed
Mar 11, 2015, 05:10:33 PM /Library/Logs/DiagnosticReports/BESClientUI_2015-03-11-171033_[redacted].crash
Mar 10, 2015, 03:52:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/eclipse_2015-03-10-155220_[red acted].crash
Mar 10, 2015, 03:52:10 PM /Library/Logs/DiagnosticReports/memcheck_2015-03-10-155210_[redacted].crash
Mar 10, 2015, 03:51:50 PM /Library/Logs/DiagnosticReports/memcheck_2015-03-10-155150_[redacted].crash
Mar 10, 2015, 03:39:15 PM /Library/Logs/DiagnosticReports/Sametime_2015-03-10-153915_[redacted].cpu_resou rce.diag [Click for details]
Mar 9, 2015, 02:50:34 PM /Library/Logs/DiagnosticReports/mds_2015-03-09-145034_[redacted].crash
Your major problem is that you installed Norton/Symantec. If offers no benefit and only slows your Mac. I suspect yopur computer will run much better if you uninstall it and pledge not to treat your Mac like it is a Windows computer.
WDSmartWare has slowed down my computers before so I no longer use it.
There may be other things at play but it will be hard to tell with Norton/Symantec in the way.
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Macbook Pro running very slow and keep getting rainbow wheel
Dear Friends of the Forum,
I have Macbook pro mid 2010, and I'm having some issues. The computer is running quite slow when opening any program and the rainbow wheel comes up. Further, the even when trying to click on the commands, the rainbow wheel appears again and I have had to re start the computer a couple of times.
I started the computer in safe mode and it is running a bit better, but decided to run an EtreCheck. I will share the report with the forum, as I do not have the technical knowledge to completely understand it.
I would be most appreciative if you could look at it and let me know your thoughts and recommendations.
Best,
OA
EtreCheck version: 2.2 (132)
Report generated 4/25/15, 10:56 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 959 - SN = 9G0130XGCD3MA
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:15:29
Disk Information: ℹ️
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.07 GB (60.93 GB free) - 109 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. iPhone
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Startup Items: ℹ️
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
[not loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.google.keystone.daemon.plist [Click for support]
[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
Slick Savings Adware! [Click to remove]
Searchme Adware! [Click to remove]
Amazon Shopping Assistant Adware! [Click to remove]
Ebay Shopping Assistant Adware! [Click to remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
0% notifyd
0% SpotlightNetHelper
Top Processes by Memory: ℹ️
475 MB firefox
314 MB kernel_task
98 MB Finder
86 MB CVMCompiler(2)
82 MB UserEventAgent(2)
Virtual Memory Information: ℹ️
70 MB Free RAM
3.93 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Apr 25, 2015, 10:38:27 PM Self test - passed
Apr 25, 2015, 02:59:01 PM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-25-145901_[redacted] .crash
Apr 25, 2015, 02:39:01 PM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-25-143901_[redacted] .crash
Apr 25, 2015, 02:14:38 PM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-25-141438_[redacted] .crash
Apr 25, 2015, 02:02:25 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-25-020225_[redacted] .crash
Apr 25, 2015, 01:56:32 AM /Library/Logs/DiagnosticReports/Finder_2015-04-25-015632_[redacted].cpu_resourc e.diag [Click for details]
Apr 25, 2015, 01:31:45 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-25-013145_[redacted] .crash
Apr 24, 2015, 11:08:31 PM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-04-24-230831_[redac ted].crash
Apr 24, 2015, 11:08:29 PM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-24-230829_[redacted] .crash
Apr 23, 2015, 05:48:45 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-23-054845_[redacted] .crash
Apr 22, 2015, 11:57:09 PM /Library/Logs/DiagnosticReports/fpsaud_2015-04-22-235709_[redacted].crash
Apr 25, 2015, 01:17:16 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-04-25-011716_[redacted] .crashI see that you don't have Time Machine configured, before you do anything you need to make a full backup onto an external hard drive.
Restart while holding Command R and choose Disk Utility to repair your hard drive. Run repair as many time as it takes to report that no more errors were found, it will probably take two or three attempts.
These are all adware, click the link next to them to remove
Safari Extensions: ℹ️
Slick Savings Adware! [Click to remove]
Searchme Adware! [Click to remove]
Amazon Shopping Assistant Adware! [Click to remove]
Ebay Shopping Assistant Adware! [Click to remove] -
My MacBook is very slow and constantly has the spinning beach ball of death!!!
In the last couple if weeks my MacBook has suddenly slowed down a LOT. Sometimes it takes ages for it to boot up when I turn it on and at other times not as long. Then once I log in, as soon as I click on something, the spinning beach ball appears and won't go away so I have to force it to restart.
It runs a little bit faster in safe mode and if I log in as a guest user, but it's still relatively slow.
So far I have tried the following:
- starting in safe mode
- resetting PRAM
- turning off then pressing ctrl, option, left shift and the power button for 10 seconds then turn it back on
- repairing disk permissions
I've been told that it might be best to reformat my mac, but in order to do this I need to back up. I bought a Seagate Back Up Plus 1TB and tried to use time machine. After a while a message popped up saying "Time Machine Error. Unable to complete backup. An error occurred while creating the backup folder.". There is something on my hard drive, but I cant tell if my mac has fully backed up or not.
Any suggestions?How large is your HD and how much space do you have left?
Check out the following & do the necessary:
User Tip: Why is my computer slow?
What to do when your computer is too slow
Speeding up your Mac
===========
Troubleshoot the spinning beach ball/freezing & crashing
Troubleshoot the spinning beach ball
Apple OSX and Time Machine Tips (Leopard - ML
Mac Basics: Time Machine
OS X Mountain Lion: Alternatives for backing up your Mac
User Tip: Most commonly used backup methods
Emergency backups you didn't know you had! -
Since downloading the OS X Maverick my computer has been sluggish. Never had this issue until this download. Is there a way to remove OS X Maverick or another fix?
Here is the system report:
Hardware Information:
MacBook Pro (15-inch, 2.53GHz, Mid 2009)
MacBook Pro - model: MacBookPro5,4
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 4 days 1:15:38
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 249.2 GB (165.78 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
net.kromtech.kext.Firewall (2.3.6 - SDK 10.8)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.flipvideo.FlipShareServer.launchd.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.leapfrog.connect.shell.plist 3rd-Party support link
[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
[System] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist 3rd-Party support link
Launch Agents:
[System] com.flipvideo.FlipShare.AutoRun.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.messagecenter.launcher.plist 3rd-Party support link
[System] com.hp.productresearch.plist 3rd-Party support link
User Launch Agents:
[not loaded] [email protected]
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.Chrome.framework.plist 3rd-Party support link
[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
[not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link
User Login Items:
GrowlHelperApp
Dropbox
Monitor
Internet Plug-ins:
DirectorShockwave: Version: 12.0.5r146 - SDK 10.6 3rd-Party support link
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 4.0.1f2 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.2.4 3rd-Party support link
Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Flash Player Plugin for Chrome: Version: 11.4.402.265 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
iPhotoPhotocast: Version: 7.0
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 12 Outdated! Update
Safari Extensions:
1Password: Version: 3.9.9
Awesome Screenshot: Version: 1.3.7
GMail Counter: Version: 0.9.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Old Applications:
/Applications/iWork '09
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Network Recording Player: Version: 2.2.0 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/WebEx Folder/500/Network Recording Player.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 232.09 GB Disk used: 77.69 GB
Destinations:
My Passport for Mac [Local] (Last used)
Total size: 931.36 GB
Total number of backups: 14
Oldest backup: 2011-10-21 21:23:05 +0000
Last backup: 2014-04-03 14:18:33 +0000
Size of backup disk: Excellent
Backup size 931.36 GB > (Disk size 232.09 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
12% Google Chrome
7% WindowServer
1% Dropbox
1% EtreCheck
1% hidd
Top Processes by Memory:
172 MB AntiVirus
168 MB Google Chrome
103 MB Google Chrome Helper
82 MB Finder
70 MB Skype
Virtual Memory Information:
139 MB Free RAM
1.25 GB Active RAM
1.10 GB Inactive RAM
554 MB Wired RAM
32.67 GB Page-ins
1.01 GB Page-outs -
HT1338 Is there a Mac System Clean-up? My computer is running very slow and freeze all the times
I don't know why my computer is running very slow and keeps freezing all the times. It would take at least 2-3 min to load up after the not using it for 5 min. For instance when I type my paper or doing anything on the computer and leave for a fews min after come back it would not start and the icon keeps on spinning.
ThanksPretty much all "clean-up" utilities will just make things worse.
You need to determine what it is that is causing the problem.
How much RAM do you have?
For the following, report what you get when the system is running slow and beachballing.
Open Activity Monitor (Utilities folder) and click on System Memory tab at the bottom of the screen. What does it say for Page Outs?
Also, at the top of the window, select All Processes. Click on the %CPU header until the arrow points down. Anything pop up at the top of the list that is using a very high percentage of CPU?
What you describe can be caused by incompatible third-party software. Boot into Safe mode and see if the problems still exist. Safe mode will be a little slower than normal, but you shouldn't see the system freeze up.
http://support.apple.com/kb/ht1455 -
am trying to sync my ipad with my computer and keep getting the following message: iTunes could not check for an update to the carrier settings in your ipad. an unknown error occurs (1631). what do I do??
The search bar can be very valuable...........
In using it, I found out other's have had this issue and it likely means you have a 3G iPad? If you do, go into settings and turn off cellular data, then try to update again and you should be OK........ -
I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again." Anyone know what i need to do to get it downloaded?
b noir
I have a very similar problem. I am running a new install of Windows 8.1. When I install iTunes 64 bit I receive 2 similar pop-up error windows containing the following (note error code and error text differ "iTunes Helper" vs. "iTunes"):
^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.
Error 2
^^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2 (Windows error 2)
^^^^^^^^^^^^^^^^^^^^^^
I've followed the instructions given in this post:
download/install WinRAR
extract iTunes64Setup
double click AppleApplicationSupport.msi
When I run AppleApplicationSupport.msi, I receive the following error:
^^^^^^^^^^^^^^^^^^^^^^
! C:\Users\Charlie\Downloads\iTunes Extract - 2\iTunes64Setup\AppleApplicationSupport.msi: The archive is corrupt
^^^^^^^^^^^^^^^^^^^^^^
Any ideas? -
when my lightroom opens up I keep getting an error message that states, "Lightroom encountered an error whne reading from its preview cache and needs to quit" I have relaunched it a number of times and keep getting the same message. Any thoughts on how to fix this?
You need to delete your preview cache and have Lightroom rebuild it. Cache location can be found here.
https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
Why And How To Clear Your Lightroom Cache - Lightroom Fanatic -
I'm trying to upgrade to iTunes v 10.6 on a windows vista pc and keep getting the error, "Invalid Drive/E". What do I do to get past this?
Open a Windows Command prompt, e.g. Hit Start > Run, type in CMD and press OK.
Type in SUBST E: C:\<enter>
This will map E: to C: until the machine is restarted or you enter SUBST E: /D at the command prompt. Now you can try uninstalling or upgrading the software again.
(If upgrading software which lets you choose a location, install the software in the default location, not on the E:\ drive.)
See here for more info.
tt2 -
I am trying to load iTunes and keep getting a error 126 and reinstall program. I have uninstalled and reinstalled twice and keep getting the same error message. How can this be resolved?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.
Adobe Acrobat 8.0
standalone version
Worked for years.......pc crashed.......fresh install of everything, but Acrobat will install, but I get error message when I try to use. -
I have uninstalled and reinstalled itunes numerous times and keep getting the message it reinstalled incorrectly stating windows Error 127. I am using windows 7
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
You may have more success if you use the advice in the Install missing components section to break down the installer into its component .msi files and install these in alphabetical order.
tt2 -
trying to download update for iTunes and keep getting the following An error occurred while installing the updates.(103
Try to download direct from here.
http://www.apple.com/itunes/download/ -
When I try to update an app in the App Store i get a message "There was an error in the App Store. Please try again later. (13)" I have tried many many times and keep getting the same message. How do I resolve?
First take the steps recommended in this support article. If there's no change, continue as follows.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Cookies/com.apple.appstore.cookies
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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