Macbook keyboard and trackpad randomly freezes
Hi!
I have an early 2008 macbook, model MB403LL/A, running 10.6.7.
From time to time, the keyboard and the trackpad will simply stop working, but if I plug in a usb keyboard and mouse, I can still move the cursor and type on the computer. The internal keyboard and trackpad only come back after a restart.
Help please!
'ello lads ;o)
You may want to try this solution and see if it works:
http://support.apple.com/kb/HT1411
Until recently my 'BlackBook' would have intermittent cursor and keyboard freezes, although I only use the internal keyboard and trackpad. After updating to Snow Leopard yesterday, these freezes were worse, as the macbook never 'came out' of the freezes again and I had to do a hard reset by holding down the powe rbutton and restart.. Not nice if you've just wrote a long email and have no option of saving :o( For the last few months the freezes got worse and I also noticed that the 'screen-dimming' feature would cause the screen brightness to flicker. So when I saw the above document from Apple, I realised that it probably is a power management issue (SMC) and resetting this as per the instructions above appears to have solved these issues completely ;o)
Hope it'll help yer too ;o)
All the best o' luck!
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Randomly when using OSX Mavericks, since installing yesterday, my mid-2012 Macbook Pro keyboard and trackpad freeze and become unresponsive.
The computer is still running whatever I was doing, the computer does not crash, i just cannot control it and the only way I have found as a fix is to restart.
This never happened in Mountain Lion.
Can anyone help?Very similarly.
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After installing Mavericks, it seems to grind my system to a halt. It is still running (I can move the cursor and activity monitor updates processes) but every application I try to launch results in a colorful waiting sign. It even can take a minute or more before an application shows "any" sign of starting.
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MacBook keyboard and trackpad not working
Hi,
I have had my MacBook for about a month and it has been great. However yeasterday the keyboard and trackpad stoped working. I have been abble to use it with a usb keyboard and mouse, but obviously this is not a permanent solution. There seems to be no connection between the computer and the mouse. The lights on caplock and numlock don't work and in System Preferences> Keyboard and Mouse there is no trackpad option. I assume an internal connection has come appart but I don't want to open it up as I am not perticularly experienced in these maters.
Any feedback would be apreciatedOK, I have had the same problem. I had a look on these forums, but the best thing to do is call Apple Support. They told me to do the following:
Unplug the mains adaptor
Remove battery
LEAVE the machine for like 50 seconds.
HOLD Power button for at least 5 seconds.
Install battery
Attach power adaptor
Before turning the machine back on, hold down: Option Key (Alt. with the switch symbol) Control (Apple symbol with square thingy) P and R.
While holding these press the power button, KEEP holding them, and the machine will restart again, chiming again, KEEP holding and the machine will restart a third time: on the THIRD restart and the THIRD chime, release the keys, and the login screen should come up, and machine should be OK.
This is what worked for me.
Incidentally, last night the machine stopped recognising the keyboard and trackpad, but responded with external devices, but this morning, it wouldn't even start. This solved both issues, it is so far working fine. -
Keyboard and trackpad randomly don't work.
Well I'm starting to really hate my macbook pro, there supposed to be amazing then just break all the time.
Now my keyboard and track pad are messing up. Sometimes both of them just dont work atall and if I close the lid and re-open it they work, other times I have to force a shut down.
Before i shut down to solve the problem, and then my trackpad worked but keyboard didnt. Is it my fault? Computer fault? help please.
Thanks in advance.
P.S: When this happens if I hold cmd alt and esc (For force quit) when i close the lid (It goes to sleep) and I re-open it force quit appears so its like they work they send the right messages etc. but they dont appear untill after it goes to sleep and wakes up.
It can't be my screen 'pausing' or anything like that either cause dock icons still bounce and animations still work etc.
Message was edited by: AshleyH140When I run in bootcamp in xp I dont have this problem.
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Keyboard and trackpad randomly become unresponsive
Every few hours or so my keyboard and/or trackpad just stop working. Once I either shut my computer to put it to sleep or restart it, it's fine for a few more hours. Therefore I don't think it's a hardware issue (I've tried pressing on the orange cable underneath the battery and that doesn't seem to do anything). Anybody have any suggestions?
Very similarly.
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Macbook keyboard and trackpad/crashing/time date reset
A few days ago my 2011 macbook pro running Mountian Lion (fully up to date) started crashing. Nature of crash : Screen freezes, If audio was playing it would stutter for about 4 seconds, then the computer would switch off. When turned back on I would get the "your computer restarted because of a problem..." message. This happened twice per day for about 2 days but hasn't happened the 2 days or so since.
Instead, about once per day both trackpad and keyboard have stopped responding, appearing as if the computer was frozen but I had no beach ball of death, and when the power button was pressed the computer would respond with the standby/restart etc options. This problem was fixed with a restart every time it happened.
Just now, the computer rebooted after the battery was depleted, and when it came back on the date/time was lost.
This whole time, bluetooth has been "unavailable" the majority of the time, but not all the time, and becomes available at unpredictable times.
Presumably all these events are connected?
Is this a kernel problem, a ram problem perhaps? Any help is greatly appriciated.Here is the most recent log:
Interval Since Last Panic Report: 30019 sec
Panics Since Last Report: 2
Anonymous UUID: XXXXXXXXXXXXX
Fri Aug 9 15:49:45 2013
panic(cpu 1 caller 0xffffff8024ab8655): Kernel trap at 0xffffff8024df1691, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0xffffff802c04d000, CR3: 0x0000000140376016, CR4: 0x00000000000606e0
RAX: 0xffffff8032303170, RBX: 0x0000000000000001, RCX: 0xffffff802505cba0, RDX: 0xffffff803f7a2d48
RSP: 0xffffff802c1abb10, RBP: 0xffffff802c1abb30, RSI: 0x0000000000020002, RDI: 0x0006e2435204819f
R8: 0x000000000000274e, R9: 0x0000000000000000, R10: 0x0000000000000001, R11: 0x0000000000000000
R12: 0x0000000000000010, R13: 0xffffff80250e1b20, R14: 0xffffff80250e1b20, R15: 0xffffff8032d65700
RFL: 0x0000000000010202, RIP: 0xffffff8024df1691, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff802c04d000, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff802c1ab7b0 : 0xffffff8024a1d626
0xffffff802c1ab820 : 0xffffff8024ab8655
0xffffff802c1ab9f0 : 0xffffff8024ace17d
0xffffff802c1aba10 : 0xffffff8024df1691
0xffffff802c1abb30 : 0xffffff8024df14fe
0xffffff802c1abb50 : 0xffffff8024dee8d3
0xffffff802c1abb80 : 0xffffff8024dee74e
0xffffff802c1abba0 : 0xffffff8024df17aa
0xffffff802c1abbe0 : 0xffffff8024e284ae
0xffffff802c1abc20 : 0xffffff8024e286ad
0xffffff802c1abc50 : 0xffffff7fa58e7b14
0xffffff802c1abc80 : 0xffffff7fa58e7d94
0xffffff802c1abcb0 : 0xffffff7fa58d9b5a
0xffffff802c1abda0 : 0xffffff8024e4907a
0xffffff802c1abe00 : 0xffffff8024e64f00
0xffffff802c1abe50 : 0xffffff8024a95c4c
0xffffff802c1abe80 : 0xffffff8024a20b3d
0xffffff802c1abeb0 : 0xffffff8024a10448
0xffffff802c1abf00 : 0xffffff8024a1961b
0xffffff802c1abf70 : 0xffffff8024aa6536
0xffffff802c1abfb0 : 0xffffff8024ace9e3
Kernel Extensions in backtrace:
com.apple.iokit.IOBluetoothFamily(4.1.4f2)[DDCDB040-B00B-3133-A379-7D8B0DAFA4E8 ]@0xffffff7fa58d4000->0xffffff7fa5977fff
dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7fa4f97000
BSD process name corresponding to current thread: blued
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000024800000
Kernel text base: 0xffffff8024a00000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 30558503659031
last loaded kext at 30557122702367: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7fa691b000, size 16384)
last unloaded kext at 30513431877786: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7fa6914000, size 12288)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.waves.driver.soundgrid 2.0.0
com.serato.usb.kext 2.3.0
com.apple.driver.AppleUSBCDC 4.1.23
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.filesystems.smbfs 1.8.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelHD3000Graphics 8.1.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.2
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleSDXC 1.4.2
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST95005620AS, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3 -
Sometimes it starts working again when I turn it back on and sometimes it doesn't. It's not the keyboard. I installed a new one and still have the same issues. I am not sure what to do to fix this problem. Has anyone experience this before? Any help would be much appreciated.
OK. That makes much more sense.
I would like you to create a new admin user with Users & Groups for testing purposes. Turn off auto-login if you have it enabled. Restart the computer and log into the new account. Test if the problem still exists or has ceased. If it has ceased then the issue is most likely something in your user account. You can start by using software like CockTail, Onyx, or Mountain Lion Cache Cleaner (look for them at www.macupdate.com) to clean up system, user, and font caches, check for old log files, etc. Do this all in your usual account, btw.
See how that helps your situation. If it's not in your user account, then it's a system issue. You can then try reinstalling to see if that helps:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
My macbook pro keyboard and trackpad lock up randomly
In the last day or so, my mac has started locking up the keyboard and trackpad randomly. It happened to me a couple times yesterday completely at random times. Once when I was playing a game, and another time when I was just browsing the web. I had Mavericks 10.9.3 at the time of the first lockup, then updated and the second lockup occurred under 10.9.4. I have a 15" mid-2012 macbook pro.
I have to hard restart the computer by holding down the power button. Closing the lid like in the issue with the retina mackbooks does nothing.
-
Macbook Air (2014) Built-in Keyboard and Trackpad Freeze!
My girlfriend's Macbook Air's keyboard and trackpad got freeze suddenly when she was using Safari. Tried to reboot and they work completely fine in login, but freeze again after login. Then I tried to reset SMC and PRAM, but still didn't fix it. Then I used my Pro to do a screen share to control her Air and tried to remove it's login password, but it required a reboot, the keyboard and trackpad even stopped working in login after that reboot. I got an external mouse only, have no way to type that password to login. Tried to get into the recovery mode and erased and reinstall Yosemite, but still no luck, now I can't even setup cause I can't type the user name. And now keyboard and trackpad both working in Startup Manager (Holding Command key immediately after turn on) ONLY!!! Anyone experiencing the same issue or have any clue to fix it? Thanks a lot!!!
Hardware Repair - Keeping Confidential Data Safe
Genius Bar Reservation US
Authorized Service Provider -
A couple of days ago, my keyboard and trackpad both freezed at the same time.
After shutting it down and restarting it some hours later, both where still not working.
Than after several shutdowns and restarts, I managed to do a PRAM zap. After that the keyboard and the trackpad came back just to stop working again after two hours.
After that, I never managed to turn them on again. PRAM zapping does not work with a dead keyboard - and even with the help of an external keyboard clearing the PRAM did not help.
Now I'm using my MacBook with an external keyboard and mouse.
Is this a hardware failure or is there any chance to bring my internal keyboard back without having the Mac repaired?The problem has been solved - the hard way.
In fact this is a design problem with MacbookPros. The ribbon cable that you see when you take out the battery is subject to damages from, well, the battery.
Everytime you put your MacBook Pro into a bag, change the battery, or otherwise put pressure on this feeble cable, it gets weakend and finally breaks inside.
So either you got to get it repaired on warranty or - if warranty is gone, have it repaired for 250,-€ At least this was the price they gave me in a German Apple Sales Point.
So what I did was buying a used top case through ebay for about $30 and changed it myself. Keyboard and trackpad work again and to prevend another breakage, I reinforced the ribbon cable with tape.
I'd like to mention that I found zero comments from Apple on this issue.
http://www.appledefects.com/wiki/index.php?title=MacBookPro#Faultykeyboard -
Macbook Air 2012: intermittent, random freezes of trackpad and keyboard lasting a few seconds each
There have been a few other people to have reported this problem, but there has been no consistent solution for me on my Macbook Air 13" 2012, running 10.8.4.
What happens is this: while typing, the built-in keyboard and trackpad will suddenly lock up at the same time, randomly, intermittently, and for just a few seconds before returning to normal. This has been true through all the updates of 10.8.x since I bought the system last year.
During the freeze, one of the three behaviors occurs:
1) both keyboard and trackpad are completely unresponsive
2) both keyboard and trackpad get really slow, with high latency. Keys pressed show up much later or have to be pressed several times before registering. Trackpad is jumpy if it moves at all.
3) key gets stuck, sometimes the BACKSPACE key, which usually results in several dozen emails getting deleted or entire paragraphs, or rows and rows of the same stuck key. Pressing other keys does nothing.
I've spoken online with various other people who have the same problem and confirmed that the built-in keyboard and trackpad seem to be joined together whenever this problem strikes. You never see one freeze without the other also freezing.
Also, these commonly-recommended solutions don't work:
a) Reset PRAM. Done this many times. Does nothing.
b) Bring it in to Apple. Did this too. They replaced the keyboard and trackpad but the problem remains.
c) Clearing caches in safe mode. No improvement.
d) Removing "com.google.keystone.deamon.plist" and "com.google.keystone.agent.plist" doesn't seem to work either, even though the errors and behavior are exactly the same for me as for george.e.gonzalez in this thread: https://discussions.apple.com/message/19702976#19702976
These files do come back, though, thanks to Google Software Update. The keystone software appears to be part of Google Chrome, although I cannot confirm this.
e) I DO have Google Android File Transfer installed like one other person reported; they said uninstalling it fixed the problem. Unfortunately, that has not worked for me. Also, Android File Transfer is installed (same version 1.0.50.2266, same Mac OS 10.8.4) on an older 2008 Macbook, and it works fine, which points to something on just this Macbook Air as being the cause.
f) I don't use the Radio Silence firewall app--can't remove it.
g) I don't have the telldus device or whatever it is, so I don't have the "com.telldus.service.plist" to remove.
h) Completely clearing out /Library/LaunchAgents, /Library/LaunchDaemons, and /Library/StartupItems doesn't do anything.
i) Repairing permissions or repairing the volume does nothing.
j) Reinstalling the OS fresh does nothing.
k) I don't have an external trackpad, mouse, or keyboard for testing while the freezing happens, but the machine itself seems to be working, just not the built-in input devices, which are on the same USB bus.
l) Pressing ESC does not stop the key stuck situation, as it does for some people.
It feels to me like a hardware problem, not an OS problem, and it feels like a USB bus issue. I have noticed that when I insert USB flash drives, I get the same lock-up for a few seconds, something which my other Macs don't do.
I've also noticed various USB errors in the Console around the same time (same as george.e.gonzalez):
7/26/13 1:20:04.000 AM kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying
7/26/13 1:20:05.000 AM kernel[0]: USBF: 844075.636 AppleUSBEHCI[0xffffff80157f1000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1a, timing out! (Addr: 2, EP: 0)
But I'm not able to precisely correlate these errors to the pause.
Is anybody else having this problem that can shed more light on it than these other suggested repairs? This has been frustrating for quite a while, but I've had the stuck BACKSPACE key delete hundreds of emails on a webmail platform that I was unable to recover using Undo and out of the trash, and that's just no longer tolerable...
Thank you, thank you, thank you, if anyone can help me fix this!Hi, Dan--
Nope, none of those four... I do have Dropbox but never installed it on this machine. The other three are services I've never signed up for.
I am basically using these apps up-front:
Mail.app, Safari, Notes, Terminal, maybe LibreOffice 4.0.x, maybe Sublime Text 2, Console.
And the freezes happen about twice a day, usually when I'm in Mail or Terminal, but that's because those are the ones where I'm typing the most and can see immediately when the freezes happen. It could be happening even more frequently while I'm browsing, but I might not know it because I'm merely reading what's on the screen.
This is a list from Activity Monitor of what I'm using right now, which is very typical of what I use all day:
407
XType.FontHelper
dchang
0.0
2
2.8 MB
Intel (64 bit)
278
xpcd
dchang
0.0
2
5.0 MB
Intel (64 bit)
313
WebKitPluginAgent
dchang
0.0
2
944 KB
Intel (64 bit)
250
usernoted
dchang
0.0
2
4.0 MB
Intel (64 bit)
233
UserEventAgent
dchang
0.0
3
7.6 MB
Intel (64 bit)
347
Terminal
dchang
0.0
5
51.3 MB
Intel (64 bit)
280
tccd
dchang
0.0
2
3.8 MB
Intel (64 bit)
243
talagent
dchang
0.0
2
6.2 MB
Intel (64 bit)
244
SystemUIServer
dchang
0.1
3
26.5 MB
Intel (64 bit)
4254
System Preferences
dchang
0.5
3
24.8 MB
Intel (64 bit)
995
Sublime Text 2
dchang
0.0
12
82.5 MB
Intel (64 bit)
380
ssh-agent
dchang
0.0
3
3.0 MB
Intel (64 bit)
4321
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
4276
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
335
ShareKitHelper
dchang
0.0
2
9.1 MB
Intel (64 bit)
429
ScopedBookmarkAgent
dchang
0.0
2
5.0 MB
Intel (64 bit)
318
Safari Web Content
dchang
2.1
23
835.4 MB
Intel (64 bit)
316
Safari
dchang
0.2
17
127.9 MB
Intel (64 bit)
3975
QuickLookSatellite-general
dchang
0.0
4
6.0 MB
Intel (64 bit)
3974
Quick Look Helper
dchang
0.0
4
6.4 MB
Intel (64 bit)
3978
QTKitServer-(3975) QuickLookSatellite-general
dchang
0.0
2
3.7 MB
Intel
319
QTKitServer-(318) Safari Web Content
dchang
0.0
5
8.2 MB
Intel
3979
QTKitMoviesValidator-(3978) QTKitServer
dchang
0.0
3
5.3 MB
Intel
359
printtool
dchang
0.0
2
5.4 MB
Intel (64 bit)
327
pbs
dchang
0.0
4
3.7 MB
Intel (64 bit)
249
pboard
dchang
0.0
1
904 KB
Intel (64 bit)
254
Notification Center
dchang
0.0
3
18.4 MB
Intel (64 bit)
676
Notes
dchang
0.0
9
47.1 MB
Intel (64 bit)
277
NetworkBrowserAgent
dchang
0.0
3
4.4 MB
Intel (64 bit)
4156
mdworker
dchang
0.0
3
11.7 MB
Intel (64 bit)
298
Mail
dchang
0.0
11
151.5 MB
Intel (64 bit)
302
lsboxd
dchang
0.0
2
3.4 MB
Intel (64 bit)
54
loginwindow
dchang
0.1
2
25.8 MB
Intel (64 bit)
3589
LibreOffice
dchang
0.2
6
105.9 MB
Intel
230
launchd
dchang
0.0
2
1.4 MB
Intel (64 bit)
469
iTunes Helper
dchang
0.0
3
3.8 MB
Intel (64 bit)
258
imagent
dchang
0.0
3
5.3 MB
Intel (64 bit)
3508
Image Capture Extension
dchang
0.0
3
9.7 MB
Intel (64 bit)
3980
helpd
dchang
0.0
2
2.0 MB
Intel (64 bit)
270
fontd
dchang
0.0
2
6.5 MB
Intel (64 bit)
322
Flash Player (Safari Internet plug-in)
dchang
1.7
21
255.7 MB
Intel (64 bit)
245
Finder
dchang
0.1
5
73.1 MB
Intel (64 bit)
242
Dock
dchang
0.0
3
43.1 MB
Intel (64 bit)
234
distnoted
dchang
0.0
4
4.1 MB
Intel (64 bit)
3550
Dashboard
dchang
0.0
8
24.5 MB
Intel (64 bit)
663
cookied
dchang
0.0
2
3.4 MB
Intel (64 bit)
499
Console
dchang
0.0
2
26.8 MB
Intel (64 bit)
326
com.apple.NotesMigratorService
dchang
0.0
2
10.9 MB
Intel (64 bit)
4328
com.apple.iCloudHelper
dchang
0.0
3
5.5 MB
Intel (64 bit)
685
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
315
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
279
com.apple.dock.extra
dchang
0.0
2
13.9 MB
Intel (64 bit)
320
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3976
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3977
com.apple.audio.ComponentHelper
dchang
0.0
2
2.7 MB
Intel (64 bit)
321
com.apple.audio.ComponentHelper
dchang
0.0
2
2.9 MB
Intel (64 bit)
236
cfprefsd
dchang
0.0
4
11.6 MB
Intel (64 bit)
262
CalendarAgent
dchang
0.0
6
22.5 MB
Intel (64 bit)
4318
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
4121
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
329
AppleSpell.service
dchang
0.0
2
14.8 MB
Intel (64 bit)
261
AppleIDAuthAgent
dchang
0.0
3
2.0 MB
Intel (64 bit)
4330
Activity Monitor
dchang
2.5
5
17.9 MB
Intel (64 bit)
272
accountsd
dchang
0.0
2
3.5 MB
Intel (64 bit)
At this time, the only thing generating errors in the console log is the now-famous "coreaudiod[246]: Enabled automatic stack shots because audio IO is inactive" error that is considered normal behavior... -
Keyboard and trackpad freeze and randomly become unresponsive
I've got a MacBook Pro (15-inch Early 2011) running Mac OS X 10.8.2.
Since a few weeks ago at random intervals my keyboard and trackpad become permanently unresponsive. I don't recall any particular cause or change that would have caused this to start happening.
What happens is that the trackpad and keyboard will stop functioning completely. The computer, display etc. would continue to function properly:
The clock keeps ticking.
If music were playing it would continue etc.
Internet connectivity (via an ethernet cable or WiFi) continues to work as well (a download will continue, and even resume if I disconnect and reconnect the ethernet cable).
Presssing the power button will bring up the shutdown dialog as usual (but I can't use it, obviously, so a forced shutdown needs to be performed instead by holding down the power button longer).
.. but the keyboard and trackpad are rendered inoperable, as if they were no longer connected.
I've made no progress in finding out what could possibly be the cause of this. A few observations:
It has never happened while not using the keyboard (e.g. watch a DVD with TV series for a few hours, and afterwards the keyboard would always be fine).
It always happens while actively typing (e.g. while in the middle of replying to an e-mail).
It is not a temporary problem, the keyboard and trackpad will not become responsive again after some time (the computer isn't particulary occupied with calculating something big, no beachball and no busy mechanical noises).
It does not happen progessively. It works fine and snappy one second, and I'm touching a dead keyboard a split second later.
I tried connecting a USB keyboard but that doesn't seem to work either (I'm mentioning this since some of the linked threads below close with that as a solution).
Possibly related (although I haven't found anything in these threads):
Keyboard causes trackpad to not function properly
Keyboard and trackpack freeze
Keyboard and Trackpad Unresponsive
MacBook Pro Keyboard & TrackPad freeze! Totally Unresponsive!
MacBook Pro inbuilt Keyboard and Trackpad freeze when not connected to bluetooth devices?
I've crawled through some log files in /var/log (via the shell and through Console.app) and found a couple things that may be relevant, although they seem unrelated. Etiher way, I was surprised by what I found. All sorts of errors with regards to Bluetooth and USB stuff. I'm not aware of using either. I haven't used bluetooth in years and though I sometimes charge an iPod by USB, I haven't had any problems with that, and this keyboard/trackpad freeze has also happened on sessions where I started the laptop and never even touch the USB ports in the time leading up to the freeze.
Sample log from when it happened. It last happened at 21:04:xx:
Jan 14 20:18:39 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x141-192.168.178.13:0!
Jan 14 20:23:49 KrinkleMac.local lsboxd[2155]: @AE relay 4755524c:4755524c
Jan 14 20:26:14 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x142-192.168.178.13:0!
Jan 14 20:29:11 KrinkleMac.local WindowServer[80]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
Jan 14 20:29:16 KrinkleMac.local lsboxd[2155]: @AE relay 4755524c:4755524c
Jan 14 20:30:13 KrinkleMac.local CalendarAgent[6449]: Unexpected EOF, returning last token as fallback
Jan 14 20:30:43 --- last message repeated 1 time ---
Jan 14 20:33:24 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x143-192.168.178.13:0!
Jan 14 20:41:09 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x144-192.168.178.13:0!
Jan 14 20:42:43 KrinkleMac.local mtmd[46]: Set snapshot time: 2013-01-14 20:42:45 +0100 (current time: 2013-01-14 20:42:43 +0100)
Jan 14 20:42:43 KrinkleMac kernel[0]: nspace-handler-set-snapshot-time: 1358192565
Jan 14 20:43:14 --- last message repeated 10 times ---
Jan 14 20:43:28 KrinkleMac.local AddressBookSourceSync[6580]: *** -[IADomainCache init]: IA domains cache is out of date.
Jan 14 20:45:12 KrinkleMac.local CalendarAgent[6449]: Unexpected EOF, returning last token as fallback
Jan 14 20:48:09 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x145-192.168.178.13:0!
Jan 14 20:55:54 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x146-192.168.178.13:0!
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:01:13 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:13 KrinkleMac.local blued[6615]: kBTXPCUpdateUserPreferences gConsoleUserUID = 501
Jan 14 21:01:14 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:01:39 KrinkleMac kernel[0]: USBF: 145183.427 AppleUSBHubPort[0xffffff803c3d2600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:01:39 KrinkleMac kernel[0]: USBF: 145183.722 IOUSBCompositeDriver[0xffffff803ae3be00](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
Jan 14 21:01:41 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:41 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:41 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:41 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:41 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:01:59 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:59 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:59 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:59 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:59 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:02 KrinkleMac kernel[0]: USBF: 145206.333 AppleUSBHub[0xffffff80476a9000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, retrying
Jan 14 21:02:02 KrinkleMac kernel[0]: USBF: 145206.634 AppleUSBHub[0xffffff80476a9000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
Jan 14 21:02:12 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:12 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:12 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:12 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:12 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:12 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:02:12 KrinkleMac kernel[0]: USBF: 145216.648 AppleUSBHubPort[0xffffff803a385000]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
Jan 14 21:02:12 KrinkleMac kernel[0]: USBF: 145216.649 AppleUSBHubPort[0xffffff8038a3ba00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:13 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:13 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:02:13 KrinkleMac kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport]WARNING !!!! [AppleBluetoothHCIControllerUSBTransport::DeviceRequestCompleteHandler] error 0xe00002ed (kIOReturnNotResponding)
Jan 14 21:02:13 KrinkleMac kernel[0]: USBF: 145217.575 AppleUSBHubPort[0xffffff80398bf400]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF: 145219.525 AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF: 145219.525 AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing getting port status (2)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF: 145219.525 AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF: 145219.529 AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF: 145219.530 AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF: 145219.530 AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
Jan 14 21:02:16 KrinkleMac kernel[0]: USBF: 145221.123 AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:16 KrinkleMac kernel[0]: USBF: 145221.123 AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:16 KrinkleMac kernel[0]: USBF: 145221.125 AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:02:22 KrinkleMac kernel[0]: USBF: 145226.307 AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:22 KrinkleMac kernel[0]: USBF: 145226.373 AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF: 145228.196 AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF: 145228.196 USBF: 145228.196 AppleUSBHubPort[0xffffff803a261e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing getting port status (2)AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF: 145228.200 AppleUSBHubPort[0xffffff803a261e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF: 145228.200 AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF: 145228.200 AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:25 KrinkleMac kernel[0]: USBF: 145229.331 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:02:25 KrinkleMac kernel[0]: USBF: 145229.766 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:02:26 KrinkleMac kernel[0]: USBF: 145230.963 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:02:26 KrinkleMac kernel[0]: USBF: 145230.963 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:28 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:38 KrinkleMac kernel[0]: USBF: 145242.843 AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, retrying
Jan 14 21:02:38 KrinkleMac kernel[0]: USBF: 145243.145 AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:40 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:40 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:40 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:47 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:47 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:47 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:47 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:47 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:54 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x147-192.168.178.13:0!
Jan 14 21:03:03 KrinkleMac kernel[0]: BRCM2070 Hub::terminate(kIOServiceSynchronous) timeout
Jan 14 21:03:04 KrinkleMac kernel[0]: USBF: 145268.325 AppleUSBHubPort[0xffffff8039bc4c00]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:03:20 KrinkleMac kernel[0]: USBF: 145285.139 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:03:21 KrinkleMac kernel[0]: USBF: 145285.572 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:03:22 KrinkleMac kernel[0]: USBF: 145286.868 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:03:23 KrinkleMac kernel[0]: USBF: 145288.132 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:03:24 KrinkleMac kernel[0]: USBF: 145288.882 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:03:25 KrinkleMac kernel[0]: USBF: 145289.385 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:05 KrinkleMac kernel[0]: USBF: 145329.455 AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:04:05 KrinkleMac kernel[0]: USBF: 145329.456 AppleUSBHubPort[0xffffff8038a96200]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:04:05 KrinkleMac kernel[0]: USBF: 145329.492 AppleUSBHubPort[0xffffff803a9a6600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:04:06 KrinkleMac kernel[0]: USBF: 145330.483 AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:04:06 KrinkleMac kernel[0]: USBF: 145330.703 IOUSBCompositeDriver[0xffffff803b7c3700](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
Jan 14 21:04:06 KrinkleMac kernel[0]: USBF: 145330.703 IOUSBCompositeDriver[0xffffff803c98b400](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
Jan 14 21:04:09 KrinkleMac kernel[0]: USBF: 145333.634 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:09 KrinkleMac kernel[0]: USBF: 145334. 67 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:10 KrinkleMac kernel[0]: USBF: 145334.916 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:10 KrinkleMac kernel[0]: USBF: 145335.347 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:16 KrinkleMac kernel[0]: USBF: 145340.675 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:16 KrinkleMac kernel[0]: USBF: 145341.108 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:18 KrinkleMac kernel[0]: USBF: 145343.300 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:19 KrinkleMac kernel[0]: USBF: 145343.803 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:20 KrinkleMac kernel[0]: USBF: 145344.644 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:23 KrinkleMac kernel[0]: USBF: 145348. 42 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:24 KrinkleMac kernel[0]: USBF: 145348.868 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:24 KrinkleMac kernel[0]: USBF: 145349.299 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:30 KrinkleMac kernel[0]: USBF: 145355. 76 [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:30 KrinkleMac kernel[0]: USBF: 145355. 76 [0xffffff8038559600] The IOUSBFamily gave up enumerating a USB device after 10 retries. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:30 KrinkleMac kernel[0]: USBF: 145355. 76 [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:04:42 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:04:42 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:04:44 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:05:20 localhost bootlog[0]: BOOT_TIME 1358193920 0
Jan 14 21:05:26 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Jan 14 21:05:26 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
Jan 14 21:05:41 localhost com.apple.launchd[1] (com.apple.automountd): Unknown key for boolean: NSSupportsSuddenTermination
Jan 14 21:05:41 localhost kernel[0]: PMAP: PCID enabled
Jan 14 21:05:41 localhost kernel[0]: Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64I've recorded the logs several times now and although a lot is variable (likely unrelated errors and crap). The following 5 lines consistently occur right before the freeze:
1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe
1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
1/18/13 11:06:10.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
1/18/13 11:06:10.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
1/18/13 11:06:24.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
1/18/13 11:07:22.000 PM bootlog[0]: BOOT_TIME 1358546842 0
1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe
1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
1/18/13 11:29:27.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
1/18/13 11:29:27.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
1/18/13 11:30:02.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
1/18/13 11:31:39.000 PM bootlog[0]: BOOT_TIME 1358548299 0 -
Macbook 13" non-retina keyboard and trackpad freeze
My macbook pro 13" non-retina is experiencing keyboard and trackpad freezes occasionally. I bought it a week ago and have experienced it 5 times now. The frequency seems to be increasing.
I just experienced the trackpad and keyboard freezing again. restarted the macbook 3 times. Each time the trackpad and keyboard fails after logging in. This is crazy
-
White Macbook 15" Keyboard and Trackpad Freeze
I'm hoping someone can help me. I have a white 15" macbook that is having some issues with the keyboard and trackpad freezing. Both are completely dead. When I wiped the machine, during the OS install, it said there was no keyboard attached. I can only use it by utilizing a bluetooth keyboard and/or usb or wireless mouse. No other performance issues. Hardware tests all check out ok.
This afternoon, my son told me that the keyboard and mouse started working again for about half an hour, then quit again.
Has anyone else had this issue? Ideas? What will this likely cost to fix?
Oh, and no spilled drinks, drops, etc.
Thanks...As you have determined, this is a hardware issue. We don't know the cause, but it's broken and needs repair.
Contact Apple using expresslane.apple.com if you are in a country that supports it or call the appropriate phone number on this page. Alternatively carry the MacBook in to an Apple retail store or service provider to ask for an estimate. -
Intermittent keyboard and trackpad freezes in 10.5.2 (not again!)
Hi all,
I'm having a major issue with my MacBook Pro built-in keyboard and trackpad. This issue is incredibly reminiscent of the previous widespread keyboard/trackpad freeze problems, documented in a number of threads, such as here:
http://discussions.apple.com/thread.jspa?messageID=5860606
http://discussions.apple.com/thread.jspa?threadID=1196400
http://discussions.apple.com/message.jspa?messageID=6103438
http://discussions.apple.com/thread.jspa?threadID=1190210&tstart=0
What's special about this case is that these issues began very recently, well after I installed Mac OS X 10.5.2, which I recall is supposed to provide a fix for exactly this issue. I've never had a problem with this MacBook Pro notebook before, so this is incredibly unnerving.
The issue is frustratingly intermittent, but frequent. Sometimes the entire keyboard and trackpad locks up (freezes) and won't acknowledge any input whatsoever. Other times the keyboard and/or trackpad appear to get "choppy", sometimes the keyboard will miss a key causing a typo while typing or the trackpad will suddenly stop moving the cursor. Other times the keyboard will repeat keys by accident, causing maaaaajor typos (kind of like that).
What's really weird is that I'm seeing the floating "eject" bezel appear (the symbol that you see when you hit the keyboard's eject button) very frequently, when my fingers are nowhere near that key and I'm sure it's not pressed. This even happens sometimes when I'm not using the keyboard at all, just the trackpad (most often while scrolling with the two fingers gesture).
I've troubleshot this in a number ways. Here is one such troubleshooting session's activity log that I kept while performing the troubleshooting:
---- CLIP ----
MacBook Pro Keyboard Freeze problems troubleshooting log
* Symptoms are a frozen keyboard and trackpad, that is, no input being recognized by the keyboard or trackpad. Not even the light of the caps lock key lights up when the issue is present.
* Restarted computer. Issue recurred moments after logging back in and beginning to type.
* Restarting, zapping PRAM. Issue is gone for a little while but has recurred.
* Found a single line at the time issue began again in the "All Messages" log shown by Console.app that reads as follows:
4/24/08 Apr 24, 8:58:15 PM kernel USBF: 551. 7 IOUSBCompositeDriver[0x65b7280](IOUSBDevice) GetFullConfigDescriptor(0) returned NULL
* Restarting computer again, trying to boot in verbose mode. Can't!! Keyboard wasn't recognized even at this stage! Can't log in either, keyboard unresponsive at login screen.
* Restarting again (via external USB mouse). Login window comes up and keyboard input is acknowledged. Very strange.
* Keyboard input lost once again after using the keyboard for a short period of time.
* Restarting, zapping PRAM again, and Logging in as Leopard's "Guest" user to try and isolate issue...no good, just seconds after logging in, the keyboard and trackpad freeze again.
* Restarting once again, this time everything works. Noticed that the keyboard backlight is not lighting up in low-light situations. Trying to change the light level with the keyboard keys always results in the keyboard backlight bezel showing up with a prohibitory symbol. This is looking more and more like a keyboard driver issue.
* Repairing disk permissions, no problems reported. Verifying disk itself, no issues reported. Issue persists.
Observations and Lessons learned:
* This issue began slowly, with freezes sometimes happening hours apart from one another, however it accelerated quickly. Now sometimes only mere seconds after logging in, my keyboard is frozen and sometimes the keyboard is even frozen at boot time, so that start up modifiers are not even recognized!
* Zapping PRAM helps, sometimes, but only for a short period of time.
* No other traditional Mac fix seems to affect the issue (repair permissions, etc.)
* The issue occurs regardless of whether or not any peripheral devices are attached to the system.
Perhaps unrelated, but interesting (and new!) to note:
* The Bluetooth menu item reports that "Bluetooth: Not available", the Bluetooth System Preference pane is not visible, and System Profiler reports that "No information found" about Bluetooth.
---- END CLIP ----
I've yet to try resetting the SMC, or doing a clean install, but from the copious amounts of users who reported similar errors in the threads I linked at the start of this post, those options only sound marginally hopeful.
Some of these issues (like the weird eject key suddenly firing on its own) have been present for a little under a week, but the freezing is brand new. The only system-wide change I've made in the last week was installed the MacBook Pro EFI Firmware Update 1.5.1, which was successful (verified in System Profiler; my boot ROM version reads as MBP31.0070.B07).
So mostly I want to know if anyone else using OS X 10.5.2 is also experiencing this problem. Also, though I'm grateful I could actually use my built-in keyboard to type this message (even with occasional missed keyboard presses, GRRR!!!) my only reliable workaround is an external keyboard. Which is a decidedly annoying thing indeed.
Help?!?
Thanks!
-Meitar Moscovitz
P.S. AUGH! Just as I was typing that last sentence the keyboard froze again! So I'm actually finishing typing this post via a VNC session. So, so, so so frustrating!I wanted to post once again with additional information just in case someone else is also having similar problems. Unfortunately, I'm almost certain that this is probably bad firmware or bad hardware, not a software issue at this stage. Here's why.
KERNEL PANIC! Take a look at the backtrace and you can clearly see that the Trackpad is to blame. Also, in the system configuration report, not the boot ROM version string, which indicates that I have indeed updated to the latest firmware provided by the recent release of MacBook Pro EFI Firmware Update 1.5.1.
Here's the Kernel Panic log and system configuration I reported to Apple:
PROBLEM DETAILS:
Fri Apr 25 14:46:15 2008
panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x34ba3a1a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x013e5000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x04f1f800, ECX: 0x00000040, EDX: 0x0bbccd80
CR2: 0x00000000, EBP: 0x3492bbe8, ESI: 0x3492bca0, EDI: 0x3492bca0
EFL: 0x00010202, EIP: 0x34ba3a1a, CS: 0x00000008, DS: 0x0bbc0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3492b9f8 : 0x12b0f7 (0x4581f4 0x3492ba2c 0x133230 0x0)
0x3492ba48 : 0x1a8c8a (0x461720 0x34ba3a1a 0xe 0x460ed0)
0x3492bb28 : 0x19ece5 (0x3492bb40 0x534500 0x3492bbe8 0x34ba3a1a)
0x3492bb38 : 0x34ba3a1a (0xe 0xba90048 0x10 0x10)
0x3492bbe8 : 0x34bae0c2 (0x0 0xbbccd80 0x0 0x40)
0x3492bc08 : 0x34bac46b (0x4f1f800 0x3492bca0 0x40 0x0)
0x3492bc68 : 0x34baed65 (0x4f1f800 0x3492bca0 0x40 0x40)
0x3492bd38 : 0x34baefc3 (0x4f1f800 0x0 0x0 0x59c159)
0x3492bd68 : 0x5955b3 (0x4f1f800 0x0 0x0 0x0)
0x3492bdf8 : 0x823383 (0x4340000 0x43d2d00 0x0 0x0)
0x3492be68 : 0x8248a8 (0x4340000 0x43c9000 0x0 0x0)
0x3492bed8 : 0x8248e0 (0x4340000 0x0 0x0 0x135f38)
0x3492bef8 : 0x8277cf (0x4340000 0x2 0x5396a0 0x42636ac)
0x3492bf18 : 0x41f963 (0x4340000 0x437b180 0x1 0x19d4b1)
0x3492bf68 : 0x41eac0 (0x437b180 0x4257e40 0x3492bf98 0x1369d8)
0x3492bf98 : 0x41e7a2 (0x433c500 0x48c1440 0x4a81a00 0x4257e40)
Backtrace continues...
*Kernel loadable modules in backtrace (with dependencies):*
com.apple.driver.AppleUSBTrackpad(1.6.3f3)@0x34b9d000->0x34bb5fff
*dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000*
dependency: com.apple.iokit.IOHIDFamily(1.5.2)@0x67b000
com.apple.driver.AppleUSBUHCI(3.0.7)@0x81d000->0x82afff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000
com.apple.iokit.IOUSBFamily(3.0.8)@0x590000->0x5b7fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9C7010
Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
SYSTEM CONFIGURATION:
*Model: MacBookPro3,1, BootROM MBP31.0070.B07*, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.3.4
Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
Very strangely, Bluetooth functionality seems to have magically returned (it disappeared when this issue began occuring).
There are also further log messages possibly associated with these errors:
4/25/08 Apr 25, 2:46:07 PM kernel USBF: 2.411 CSRHIDTransitionDriver[0x445bf80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
4/25/08 Apr 25, 2:46:15 PM DumpPanic[42] Panic data written to /Library/Logs/PanicReporter/2008-04-25-144616.panic
4/25/08 Apr 25, 2:46:28 PM kernel E:[AppleUSBBluetoothHCIController][StartInterruptPipeRead] there is alredy a pending read, skipping.
4/25/08 Apr 25, 2:46:28 PM kernel [InterruptReadHandler] Received kIODeviceNotResponding error - retrying: 1.
4/25/08 Apr 25, 2:48:19 PM kernel USBF: 145.306 [0x442ea00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x5d000000)
Running an *extended test with AHT, got error: 4SNS/1/40000000: TD0D-85.500*
Also, *while running AHT, the keyboard freeze happened again*, and neither the trackpad nor even the light on the caps lock key was responsive, so now I am almost certain that this is not a software issue.
Sigh. I really don't want to take this to a third-party repair center, but as I'm in Sydney I can't wait for the Apple store to open up—whenever that's supposed to be.
-Meitar
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