Macbook Keyboard freezing (Possibly a solution)

Hi all
after doing some thinking, I believe I may have found a solution to the Macbook Leopard keyboard issue.
This is what I think maybe possible.
We need a Macbook and then try and copy the Mac OS X Tiger keyboard driver and overwrite the one in Mac OS X Leopard, thus replacing it with a much more stable one, and possibly making it work without the dreaded crashing

Lauraford, you seem to be having a similar problem to many other people here. Check out this thread: http://discussions.apple.com/thread.jspa?messageID=5786564

Similar Messages

  • Macbook Keyboard freezing

    Hi All
    I get my macbook in just under 3 days it is a white 2.00Ghz Core 2 Duo, 1GB RAM, 120GB Hard drive model, it will also be running Mac OS X Leopard
    I was wondering if the keyboard freezing problem occurs on all Macbook's & Macbookpro's models or is it a certain some, of are all of them doomed.
    if we are then will I be able to install my copy of Mac OS X Tiger on the macbook, I'm asking this because I don't think tiger comes with the new X3100 graphics drivers for the Santa Rosa chips in the macbook.
    Can someone explain also why it only seems to be happening only in Leopard and when will we see a fix for it from Apple
    Thanks R Nicholson

    Lauraford, you seem to be having a similar problem to many other people here. Check out this thread: http://discussions.apple.com/thread.jspa?messageID=5786564

  • New MacBook keyboard freezing.

    I just bought my macbook on Thursday (so it is the NEW macbook and has Leopard on it). Anyway, on Friday when I was writing a paper I noticed that the keyboard freezes. It will be working fine and then all of the sudden the keys won't work anymore, but my mouse still moves fine. Most of the time if I put the computer to sleep and wait a minute to use it, the problem clears up.
    Has anyone else had this problem? This is my first mac, so I'm really a little lost anyway. Its probably something as stupid as me hitting the wrong key and not realizing it, but I'd appreciate some advice.

    Lauraford, you seem to be having a similar problem to many other people here. Check out this thread: http://discussions.apple.com/thread.jspa?messageID=5786564

  • New Macbook - Keyboard freezes

    Hi,
    I bought a new 'Santa Rosa' Macbook on 11-2-07 and have been enjoying the process of setting it up and getting familiar with Leopard.
    One thing disturbs me though: Periodically as I have used it for the last two days, the keyboard will freeze, allowing no text input. I can still move the mouse, click on windows and start/stop programs, but the keyboard acts as if it's dead. The caps-lock light won't even come on.
    This condition lasts for a minute or two and then normal operation resumes. It happens every few hours (three times in six hours of use yesterday, two or three times today). I haven't been able to correlate this with any particular thing I'm doing, either when it begins or ends.
    What's going on?
    Thanks for any suggestions.
    Eric

    Hi & thanks for responding! It's good to see that I'm not alone in this.
    I had considered taking the machine in, but won't it be hard to do? Since this problem happens unpredictably for only a few minutes every few hours it seems as though it would be difficult to demonstrate to the Genius to get an exchange.
    What if it's a widespread hardware or OS/Driver issue - then taking it back wouldn't solve the problem. I'll have to re-do all the installation & setup I've done over the last few days and won't have actually eliminated the problem. It might be better to wait towards the end of the 90-day warranty period to see if there is a solution that doesn't require an exchange, then take it in if not.
    I may call Apple support and see what they say.
    Eric

  • Spaces Keyboard Freeze, Possible Insight?

    I’m one of the thousands who are struggling with the use of Spaces and the locked up keyboard.  When I use my keyboard to move between spaces, the Spaces image remains on the screen, freezing up my keyboard so that only limited buttons still work.  The most effective way I’ve found to combat this is to open Activity Monitor and quit the Dock, thus giving me full control of my keyboard back again.
    However, in the past 24 hours I’ve discovered something that I thought might be of use to someone with more insight into OS X than myself.  I’m a Kensington Mouse user of more than 15 years.  Their Mouseworks software allows one to customize mouse clicks in any way they see fit.  Yesterday I noticed that when I go into the Mouseworks preference panel and indicate that I’d like to define a specific command for this or that button, that once I click in the space that allows me to type this command, my simple click therein immediately publishes anywhere from 1 to a half dozen characters, without my command.  It’s almost as if somehow characters are being stored in my click.  For example, I just clicked in this box and without me touching the keyboard, the letters Q and W suddenly appeared therein.
    How does this relate to Spaces?  A few hours ago when Spaces locked my keyboard, I went into Mouseworks and tried this again, and when I clicked in this box which displays any command accompanying my click, only the letter Q appeared on its own.  I then canceled out of this box and pressed the letter Q on my keyboard, and Spaces unlocked!  Suddenly my keyboard was free.  A short time later Spaces locked on me again.  Going back into Mouseworks, the input box displayed, “Q W Up Arrow” after I clicked therein.  I exited out and pressed each of these keys and Spaces freed up again.
    While I am a lifelong Mac user, I’m not an expert by any imagination, so I don’t know what any of this means, definitively.  It appears to me, nonetheless, that for some reason, letters and commands, keyboard keys, are somehow lingering into my mouse clicks, and it appears as if Spaces is freezing my keyboard because it’s waiting for those buttons to be pressed.
    Is this a keyboard error? A preferences error?  An OS X error?  I don’t know.  But I thought that if I shared my findings here, someone might be able to look into solutions that I can’t conceive.

    Okay everyone, let me add to my own post, another piece of insight in the last 24.  First, let me post an image that might help define what I've described above:
    According to the instruction I've given the Mouseworks software, this box should just be "command Q", a command I've assigned to that particular mouse button.  But when I click my mouse in this box, rather than just placing the cursor there, the letter “Q” and the symbol “[“ are deposited, without my every touching the keyboard.  I then use my keyboard to change Spaces, and my keyboard get locked out.  But then I type in these two letters, the Spaces image disappears, and my keyboard is free.
    If my findings in the last 24 are consistent, then here's what I've surmised: If the only button I press on my mouse is the left button, then the Spaces does not freeze on my screen and my keyboard does not lock me out. But if I hit any other button on my mouse, a button wherein I've told my software to press a keyboard combination, then Spaces does freeze, until I go back into Mouseworks, find out what key combination is lingering, and then type that combination.
    One more thing.  If I've gone into Mouseworks and discovered the key combination, and then typed that combination of letters, everything is back to normal. In fact, if I immediately go back to that Mouseworks screen and click my mouse therein, there are no longer any lingering letters.  If at this point I unplug my mouse, I can uses Spaces and my Trackpad all I want, bouncing back and forth between any Space I wish by using the keyboard, and Spaces never hangs.
    My conclusion: Is it possible that each of us suffering from Spaces causing our keyboards to freeze is using an external mouse?  That seems totally plausible.  Or is it possible this problem is caused by those of us who are using software to have key commands activated when we click a button?  Doesn't Apple's own Magic Mouse software allow for such?
    I can't imagine that finding this for myself is unique to me.  I also can't imagine that everyone with this problem is using a Kensington mouse; that seems WAY too coincidental.  But I can imagine there's a solution somewhere in this revelation.  Is it the mouse software we need to delete?  Is it a keyboard preference that's causing characters to linger in the clicking?  Is this all some evil scheme of Steve Jobs to force all of us to use the Magic Mouse? 
    Look into this for yourself!  Tell me what you guys find.

  • Macbook keyboard freeze! (under tiger)

    i really need help on this: my macbook's keyboard froze after i reinstalled OSX (tiger) under the following conditions: I had bootcamp installed with windows XP sp2 on a separate partition, i was running Tiger OS 10.4.11 (most recent version of tiger) at the time and reinstalled from my restore discs (10.4.1) ... After this (reformatting), my keyboard froze...entirely for a few minutes, then some keys started back functioning gradually...i noticed they functioned by rows e.g. the row of keys [Zto?] begun to work, then the row [A to '], then the numeric row [1 to +], etc the last row to function was [Q to P], then i was all happy till the "E" and "S" keys stopped working soon after...since then, its been 3-4 weeks now, and no sign of these two keys (E and S) functioning... this is really embarrassing- i use an external usb keyboard at home, but i also travel with my work, and being on flight/on the road with two non-responsive keys is not allowing me to be productive at all- as i have to be copying/pasting "e" and "s" letters all the time, and it is even more embarassing when someone needs to use my machine...I have tried reformatting twice after this, and only to end up dissapointed with those same two keys non-responsive... can anyone please help? what can i do to solve this... this is urgent, and serious.

    i really need help on this: my macbook's keyboard froze after i reinstalled OSX (tiger) under the following conditions: I had bootcamp installed with windows XP sp2 on a separate partition, i was running Tiger OS 10.4.11 (most recent version of tiger) at the time and reinstalled from my restore discs (10.4.1) ... After this (reformatting), my keyboard froze...entirely for a few minutes, then some keys started back functioning gradually...i noticed they functioned by rows e.g. the row of keys [Zto?] begun to work, then the row [A to '], then the numeric row [1 to +], etc the last row to function was [Q to P], then i was all happy till the "E" and "S" keys stopped working soon after...since then, its been 3-4 weeks now, and no sign of these two keys (E and S) functioning... this is really embarrassing- i use an external usb keyboard at home, but i also travel with my work, and being on flight/on the road with two non-responsive keys is not allowing me to be productive at all- as i have to be copying/pasting "e" and "s" letters all the time, and it is even more embarassing when someone needs to use my machine...I have tried reformatting twice after this, and only to end up dissapointed with those same two keys non-responsive... can anyone please help? what can i do to solve this... this is urgent, and serious.

  • Unresponsive keyboard/trackpad and intermittent Bluetooth on MacBook...possible internal USB problem?

    I have a mid-2010 polycarbonate/white MacBook (model A1342) running OS X 10.6.8. My machine has been having issues with the internal Bluetooth and keyboard/trackpad randomly ceasing to function.
    Bluetooth issue
    As of recently (the past month or two), the Bluetooth adapter will completely disappear and eventually reappear on a random basis. It won't appear at all in System Profiler, and the BT menu says "not available". Also, I have had a few kernel panics recently, all of which were apparently thrown by a Bluetooth process/daemon/driver (unfortunately I forgot which one, and also lost the logs from the panics.)
    My system has a Broadcom Bluetooth chip that's part of the AirPort card, but is basically just an internal USB device. The adapter has some sort of integrated USB hub ("BRCM2070 Hub"), which the "Bluetooth Module" device itself is connected to.
    Nonetheless, this seems to be some sort of problem on the USB bus. Whenever there is a failure, I will almost always see output in Console showing USB errors (ie errors about "enumerating a USB device", "clearing port power", "setting port power", "getting port status", etc). It will either be on any of the ports of the hub at 0x6600000 (the "BRCM2070 Hub" that "Bluetooth Module" is connected to), or port 6 of the hub at 0x6000000 (BRCM2070's port on the internal bus, which the keyboard/trackpad is also connected to on port 3).
    I can post more/longer ones, but here's a somewhat short example of the error messages I might receive:
    11/18/12 3:18:36 PM kernel USBF: 7351.492 [0xcf9b300] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 6 of Hub at 0x6000000)
    11/18/12 3:18:38 PM kernel USBF: 7353.987 AppleUSBHubPort[0xcf9b300]::FatalError - Port 6 of Hub at 0x6000000 reported error 0xe00002c7 while doing clearing port power feature
    11/18/12 3:18:38 PM kernel USBF: 7353.987 [0xcf9b300] The IOUSBFamily was not able to enumerate a device.
    11/18/12 3:20:20 PM blued[448] Apple Bluetooth daemon started
    11/18/12 3:20:20 PM kernel USBF: 7456.186 [0x11fb1300] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 2 of Hub at 0x6600000)
    11/18/12 3:20:20 PM kernel USBF: 7456.188 [0x11fb1300] The IOUSBFamily was not able to enumerate a device.
    Keyboard/trackpad issue
    There's also an issue where the internal keyboard/trackpad will randomly cease functioning (until I restart), often a couple of times a day as of recently. I've had this issue on rare occasion for a while now, but it's gotten more frequent. And more recently, the caps lock light on the keyboard occasionally turns itself on when I'm away.
    Both the internal keyboard/trackpad as well as the Bluetooth "hub"/device are connected to the same USB bus/hub. When the keyboard/trackpad die, I've noticed that there will be very similar messages in Console to those above and usually a Bluetooth failure at the same time. (In some cases, it seems to notice that the keyboard/trackpad isn't responding, then attempts to reset/reinitialize it...ie log below.) What could the root cause be...could it be the USB "root" hub/bus causing one or both of these to fail, or possibly a problematic device causing the other to lose connection? I haven't had issues with USB devices on other buses failing, though (ie no problems with external devices.)
    Maybe more out of curiosity than anything else, but I've been poking around for info on what might be going on with the USB (aside from the 0x66 hub repeatedly dropping/reconnecting and etc), but can't find much. There seems to be no documentation about the error codes (ie 0xe00002c7) that the hardware/OS are relaying. I even poked through the source for some of the relevant kexts and some reading on OS X driver/kernel programming too...might as well learn more about the inner workings of OS X
    Here's an example of some of the messages that I get about the Keyboard/Trackpad:
    11/21/12 2:57:22 AM kernel USBF: 1439.228 IOUSBHIDDriver(AppleUSBMultitouchDriver)[0xd1ff000]: Detected an kIONotResponding error but still connected. Resetting port
    11/21/12 2:57:22 AM kernel USBF: 1439.234 AppleUSBHubPort[0xd040600]::Resetting device Apple Internal Keyboard / Trackpad: port 3 of Hub at 0x6000000
    11/21/12 2:57:22 AM kernel USBF: 1439.319 [0x14452600] USB HID Interface #0 of device CompositeDevice @ 5 (0x6610000)
    11/21/12 2:57:22 AM kernel AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    11/21/12 2:57:23 AM blued[248] Apple Bluetooth daemon started
    11/21/12 2:57:23 AM kernel AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
    Attempted fixes
    Unfortunately, my Macbook isn't under warranty so I'm mostly on my own. First I zapped PRAM, reset SMC, ensured OS updates are installed (still on 10.6.8), and threw out a few drivers/software that were possible troublemakers. Next, I tried running another OS/install to rule out software issues. Accordingly, I found that the BT adapter sometimes disappears on Windows 7 as well (just did a clean install). And finally, I bought a new AirPort/BT card and installed it the other day. That seemed better at first, but I still have the problem of intermittent Bluetooth and keyboard/trackpad.
    Problems/solutions?
    What might the issue be, or is there anything that may be worth trying? As I mentioned, I've reset PRAM and SMC, made sure it's not an OS/driver issue (it happens on Win7 too), and replaced the Airport card. The machine does have aftermarket RAM (from OWC, ~2 years old) and SSD (Crucial M4, installed September)...but it seems unlikely that either of these would cause the problem. There haven't been any accidents that would have caused physical or (to my knowledge) electrical damage to it.
    I also searched for any occurrences of similar problems, but could not find any that were applicable to the Macbook revision in question. There was a similar keyboard/trackpad issue on older Macbook Pros that was caused by stress on a ribbon cable...but that seems unlikely given the concurrent issues with Bluetooth as well as the different design.
    The only thing I can think of next is to possibly replace the cable connecting the Airport card to the logic board, and possibly look at replacing the keyboard/trackpad (topcase). Anyway, I'm worried that it might be a hardware issue with the internal USB controller/hub, which would probably mean that it's unfixable unless I replace the logic board.
    Any advice as to which of these might be a potential solution or cause of the problem? Or might I just as well sell it off in its current condition and replace it?
    Thanks all!

    Has anyone find a fix for this?  I've been using my Dragon Dictate headset on my MacBook Pro for about a year, and then today, when I plugged it in, I got this:
    4/16/14 10:01:04.000 AM kernel[0]: USBF:    47.766    The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0x4000000)
    4/16/14 10:01:07.000 AM kernel[0]: USBF:    50.269    AppleUSBHubPort::FatalError - Port 1 of Hub at 0x4000000 reported error 0xe00002c7 while doing clearing port power feature
    4/16/14 10:01:07.000 AM kernel[0]: USBF:    50.269    The IOUSBFamily was not able to enumerate a device.
    Here is what I have tried so far:
    Reset the PRAM
    Reset SMC
    Verify disk (there were no problems)
    Repair permissions
    Boot with an external USB hard drive (which works fine on the "problem" computer) that contained an old SuperDuper clone of my hard drive from several months ago. I received the same "The IOUSBFamily was not able to enumerate a device" error when I plug in the headset.
    Tried to headset on another computer, and it worked fine.
    Plug in an external USB keyboard into the problem computer, and it works fine.
    All of this would lead me to conclude that it is a hardware problem. But it seems that if it were a hardware problem, the external USB keyboard and external USB hard drive would not work (which they do). If the problem were with the headset, it wouldn't work on another computer, but it does.  So I'm wondering if it's some sort of firmware issue…???????  URG!!!!!!

  • Macbook keyboard and trackpad randomly freezes

    Hi!
    I have an early 2008 macbook, model MB403LL/A, running 10.6.7.
    From time to time, the keyboard and the trackpad will simply stop working, but if I plug in a usb keyboard and mouse, I can still move the cursor and type on the computer. The internal keyboard and trackpad only come back after a restart.
    Help please!

    'ello lads ;o)
    You may want to try this solution and see if it works:
    http://support.apple.com/kb/HT1411
    Until recently my 'BlackBook' would have intermittent cursor and keyboard freezes, although I only use the internal keyboard and trackpad. After updating to Snow Leopard yesterday, these freezes were worse, as the macbook never 'came out' of the freezes again and I had to do a hard reset by holding down the powe rbutton and restart.. Not nice if you've just wrote a long email and have no option of saving :o( For the last few months the freezes got worse and I also noticed that the 'screen-dimming' feature would cause the screen brightness to flicker. So when I saw the above document from Apple, I realised that it probably is a power management issue (SMC) and resetting this as per the instructions above appears to have solved these issues completely ;o)
    Hope it'll help yer too ;o)
    All the best o' luck!

  • Recently bought MacBook Pro and I open the remote app from my iphone but unfortunately my macbook keyboard got freezes .how can any advise

    Recently bought MacBook Pro and I open the remote app from my iphone but unfortunately my macbook keyboard got freezes .how can any advise

    Post in the iPhone forum and or in the iTunes forum. This is the MBP hardware forum.

  • My MacBook Air keyboard freezes, very interesting.

    I have a MacBook Air (2010, Oct.) 13" which has keyboard problem.
    Sometimes, keyboards attatched to my Mac - includes USB Mac keyboard - freezes and doesn't respond.
    Mices? They work well.
    It's interesting because when the problem occurs, function keys and specific keys like 'control', 'option' are still alive!
    So I can still move around between spaces by 'control + number', but in this case, there's another problem.
    The 'Spaces indicator' sticks on the screen and never disappear.
    These problems occur almost every time when I'm running Parallels Desktop 6, and rarely occurs even I don't run PD6.
    And once it occur, the problem last until I reboot.
    Complete re-install of MacOS X could not be the cure.
    How can I solve this problem?

    BladeH,
    This problem has been around for awhile now.  Here's some information on the issue and some things you can try.  I don't think anyone has really come up with a good answer.
    http://reviews.cnet.com/8301-13727_7-20015817-263.html
    Regards,
    Captfred

  • New Macbook doesn't sleep and keyboard freezes

    I bought my mom a Macbook on Jan 21st and I've experienced these problems several times. Last night, I tried to sleep the Macbook but it wouldn't go to sleep, I eventually had to shut it down to turn it off. I closed the lid, the white light on the front came on, and then after about 20-30 seconds, it made a noise and the apple on the back of the screen lit up and it came back to life. I tried to sleep from the menu bar and it wouldn't go to sleep either.
    There wasn't anything plugged into the laptop like a mouse or anything else, so I don't know what would be causing it to do this. I have a MBP and have never had a problem like this.
    Another problem I have that has been widely discussed here is that the keyboard freezes every so often and it gets to the point where it's annoying. It happened at least 3 times yesterday alone when my mom was trying to work on her thesis. I saw that there was a firmware update that supposedly fixed this, but my Macbook is new enough that it doesn't need that update.
    Is this Macbook defective? I'm thinking I may have to bring it into a Mac store sometime this weekend and have it looked at if I can't get these problems solved. Any suggestions/ideas?

    Here is the link to the keyboard problem. I was having the same problem with mine, and decided to find out what was going on. So I finally found on the Apple site, where they have a update to install and fix the problem.
    http://docs.info.apple.com/article.html?artnum=307030

  • After I upgrade from tiger to snow leopard, my macbook pro more often freezes. Any solution? Do I need to increase memory? If so, how?

    After I upgrade from tiger to snow leopard, my macbook pro more often freezes. Any solution? Do I need to increase memory? If so, how?

    After I upgrade from tiger to snow leopard, my macbook pro more often freezes. Any solution? Do I need to increase memory? If so, how?

  • 17 Macbook Pro, freezing while rendering video in FCP

    Hi I have a late 2008 Model MacBook Pro 17.  My Macbook keeps freezing during rendering in Final Cut Pro 7.  Its been doing this for 3 weeks or so.  I originally thought a SSD was the way to go, but I think I may really need a new processor.  Im a little confused on what I should buy and what fits my MacBook Pro. What I want is to fix the rendering freezing and shorten the rendering time.  I'd appreciate any advice or ideas.  Is my Macbook compatible to a Intel i7 or i5?  Buying a new Macbook Pro is not an option at this point.  Thank you in advance.
    Here are the specs on my laptop:
    MacBookPro4,1
    2.6 GHz Intel Core 2 Duo
    8 GB RAM
    500gb HDD Momentus 7200 SATA 3Gb/s
    GeForce 8600M GT

    Hi instantclassic99,
    I do have this article of key combinations on startup:
    Startup key combinations for Intel-based Macs
    http://support.apple.com/kb/ht1533
    I would try this with a wired Apple keyboard if possible.  Specifically, I'd try:
    Press Option during startup
    Start up in Startup Manager, where you can select an OS X volume or network volume to start from. 
    Cheers!
    - Ari

  • Need Urgent Help in PM8M-V H problem - keyboard freeze

    Hi everyone,
    I'm a newbie in this forum and I really need urgent help with my motherboard.
    My PC specification:
    Intel Pentium 4 2.4GHz
    MSI PM8M-V H W7104VMS v3.4 022206 14:32:17
    1GB(512MB x 2) Kingston PC3200 400MHz
    Seagate SATA II 320GB ST3320620SV (set with jumper to support SATA I)
    Power Color ATI Radeon 9550 256MB
    Lite-On DVDRW SHM-165P6S
    USB mouse, PS/2 Keyboard
    I really appreciate if anyone can help to guide me in solving my problem. My keyboard tends to freeze at the part where it says "Press any key to boot from CD". This limits me to do anything until I'm totally loaded into Windows.  Thus, disable me to perform any formating and fresh installation of OS. However, the keyboards works fine at the begining of the POST and in BIOS. Is there any settings in BIOS that i should perform?.....
    However, I realise in order to get through the foresaid message without the the keyboard freeze up is by keep on trying to boot up and shut down until it works (but only work once, then hv to try again), but this is not a solution as if what if I wanted to have 2 OS?... I cant use the keyboard to choose either of the OS installed. I have tried to change the RAM, change keyboard, use the build in VGA, or even remove the motherboard from the ATX casing - result: still have the same problem. What should I do??.. I have look around the forum for answers but there isnt any (I hope I didnt miss any). Is there any problem with my motherboard, or its BIOS, or any of the harware compatibility or etc..... what actually can I do?   
    I do not dare to perform any BIOS update Unnecessary (it seems that many have problems with BIOS problem in this forum) and moreover i think my BIOS is the most up-to-date. I cant find any new version in the net. Anyway I will check this topic frequently as possible to hope for any solution. What is the best solutions?
    Thanks.

    But the thing that makes me wonder is, my BIOS version is the latest but why this type of problem occurs??
    What version of BIOS should I use?? Any recommendation ??
    Thanks.

  • Macbook pro freezes alot runs slow

    My 2011 Macbook pro freezes alot when multiple web pages are open and when I open programs its often really slow. I have seen a bunch of people recommend etresoft. I ran the check and here are my results. Would really appreciate someone helping me. I have looked into possibly upgrading ram anything on the hard drive I should upgrade?
    Problem description:
    slow opening programs sometime freezes
    EtreCheck version: 2.1.5 (108)
    Report generated December 23, 2014 at 2:59:21 PM EST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.8 GHz Intel Core i7 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 18:14:29
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (750.16 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 748.93 GB (699.12 GB free)
      Encrypted AES-XTS Unlocked
      Core Storage: disk0s2 749.30 GB Online
      HL-DT-ST DVDRW  GS23NR 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Adware: ℹ️
      Geneio [Remove]
    Kernel Extensions: ℹ️
      /Library/Extensions
      [loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.9) [Support]
      [loaded] com.avatron.AVExVideo (1.7 - SDK 10.9) [Support]
      /System/Library/Extensions
      [not loaded] com.MCCI.SLAB_USBtoUART (1.02.0f2) [Support]
    Launch Agents: ℹ️
      [invalid?] com.divx.dms.agent.plist [Support]
      [invalid?] com.divx.update.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [invalid?] com.sharpcast.xfsmond.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [invalid?] com.divx.agent.postinstall.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.spotify.webhelper.plist [Support]
    User Login Items: ℹ️
      Air Display Host Application (/Applications/Air Display Host.app)
      HPEventHandler UNKNOWN (missing value)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
      SymSecondaryLaunch UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      JavaAppletPlugin: Version: Java 7 Update 40 Check version
      SkyCaddiePlugIn: Version: 1.02 [Support]
      Default Browser: Version: 600 - SDK 10.10
      SlingPlayer: Version: Unknown - SDK 10.8 [Support]
      AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
      Silverlight: Version: 5.0.61118.0 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 10.1.13 [Support]
      DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Support]
    Safari Extensions: ℹ️
      DivX Plus Web Player HTML5 <video> [Installed]
      Searchme [Installed] Adware! [Remove]
      Amazon Shopping Assistant [Installed] Adware! [Remove]
      Ebay Shopping Assistant [Installed] Adware! [Remove]
    3rd Party Preference Panes: ℹ️
      Connect360  [Support]
      Flash Player  [Support]
      Growl  [Support]
      Java  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          11% System Information
          10% WindowServer
          7% Google Chrome
          4% ARM
          3% hidd
    Top Processes by Memory: ℹ️
      186 MB Google Chrome
      129 MB mds_stores
      94 MB Microsoft Excel
      94 MB WindowServer
      89 MB Google Chrome Helper
    Virtual Memory Information: ℹ️
      88 MB Free RAM
      1.54 GB Active RAM
      1.43 GB Inactive RAM
      1.18 GB Wired RAM
      2.74 GB Page-ins
      2 MB Page-outs
    Diagnostics Information: ℹ️
      Dec 22, 2014, 08:45:31 PM Self test - passed
      Dec 21, 2014, 01:07:54 PM /Library/Logs/DiagnosticReports/softwareupdated_2014-12-21-130754_[redacted].cp u_resource.diag [Details]

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

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