Macbook lid cracking sound

I bought my brand new macbook on saturday and it has been making a cracking sound when opening the lid, sometimes really loud and sometimes quietly. Every time i open the lid i can feel the lid catching on something but can't see anything catching. When looking at the macbook the hinge seems to be further over to the right than the left.
Is this normal or is there any way to fix it or should i just take it back?
Thanks

It is not normal and it is rare. Take it back.

Similar Messages

Macbook Retina cracking sound when muted

Hey guys,
I just found that my Macbook Pro with Retina display makes a litle cracking sound when trying to play an alert, even when muted.
Not sure if it's an issue or a normal behaviour.
You can check if yours makes this as well when turn off the sound and make your mac play an alert sound, e.g. go to System preferences and press cmd+j (this is an invalid shortkey that's why it will try to play an alert sound). The cracking sound is not really loud so listen carefully.
Please let me know how it went.
The local AppleStore is really far away from me so I don't want to lose a day for invalid issue, that's why I need your help.
Thank you!

Razorwing wrote:
just an update... a few hours later... my backlit keyboard refuses to light up.. what the heck?
Time to Return it for a new, properly working, MBP.
And as to the Tech guy saying "This is a New Problem", "Never Heard of it Before". That is what they always say even if it has been reported Thousands of times and written about in printed and On Line Mags.
Only after Apple has made a publix ackownledgement of the problem, and plan on trying to fix it (which sometimes they never plan on fixing a problem and never make a public acknowledgement) will the phone techs say "Ok yes we know about it".

Macbook Pro cracking sound on Vista x86

Hello,
In run Mac OS X 10.5.6 and Vista Business x86 via Bootcamp. However, the sound output while running Vista is cracking and slightly hissing every ~20 seconds.
Does anybody know the correct sound settings of the internal sound card (e.g. 24-Bit/48000HZ) is? Or is it just an unresolved sound driver issue?
Greetings
Thomas
Message was edited by: teapartay

I just found out that the sound chip is a Realtek ALC885.
Chip Specs here:
http://www.realtek.com.tw/products/productsView.aspx?Langid=1&PFid=28&Level=5&Co nn=4&ProdID=138
Regarding the sound sound settings, there is a Realtek Audio Manager accessible through Start>Control Panel>Realtek HD Audio Manager.
What worked for me, was, I set the Default Format in Start>Control Panel>Sound>Speaker Properties>Default Format to the same setting as in the Realtek Audio Manager and I also deactivated the "Exclusive Mode" in said window.
Greetings
Thomas
Message was edited by: teapartay

What is the cracking sound when I open my MacBook Pro lid?

When opening and closing MacBook Pro lid, it makes a cracking sound. Does anyone have an idea what it could be? It's not the hard drive because Geek Squad ran a test and everything passed.

Try this: Loosen the screws in the rear of the MBP (by the hinge) and re-torque them. See if that will alleviate the problem. You will need a 00 Philips driver.
Ciao.

NEW MacBook Pro Retina cracking sound problem

I recently bought a MacBook Pro Retina after using a MacBook Pro for a year. From Day One my MacBook Pro Retina makes a cracking sound from the body on the right side. not acceptable from such a expensive machine. Apple would not replace it! Now I don't know what to expect, but I never expected this. Laptops worth 400bucks are not this cracky. After browsing through i see im not the only one with this problem. The local apple service center said they have checked it everything is fine and it is not damaged, it was a manufacturers defect. Why should I be the victim here?

Resetting the NVRAM/PRAM didn't work. The crackling sound is especially bad around the 4:00 mark in the following Killzone Shadow Fall preview:
http://www.engadget.com/2013/02/20/watch-the-ps4s-killzone-shadow-fall-shared-di rect-from-the-con/
Several songs in the iTunes store, when previewing, also have the same crackling issue.
I'm just glad it's not crackling for every single video or song, at the very least.

External Usb Audio Card Popping and Cracking sound with Satellite L500

Greetings,
My name is Boyan and I am from Bulgaria and about an year ago I've bought a satellite laptop from the l500 series ( i can not state which exactly is the model at the moment because my computer is not currently with me and on my user manual the only thing which is stated is that it is for L500/L505/ L500D / L505D . But by memory I think it was the Satellite L500D-ST5506 which is currently not at my dispossal because I gave it for repair for the same problem which I will state down below)
The problem with my laptop is that when I plug a Usb Audio card in my laptop I have a cracking sound when live sound is played trough the speakers/headphones from the external card. I've tried numerous audio cards and speakers/headpohnes which work perfectly fine with other computer, including laptops but the same problem keeps on showing up in the headphones/speakers of my laptop when I am using an external audio card to connect them to the laptop.
The problem is prominent only when the sound signal passes trough an external audio card and it is very annyoing since I use my laptop to create music and i've bought an expenssive audio card and speakers which can not be used with the laptop. I've tried 3 models of audio cards:
M-Audio Fast Track Pro
Behringer uca 222
and a simple external 3d sound usb audio card and the problem still appears.
At first I thought that the problem should be software and I should install new drivers although windows 7 automaticaly recognizes and intalls the drivers for the devices and I have sound in them (but with cracks and popps) so i tried using the official drivers sold to me with the audio cards but with no luck: The problem was still there. I tried finding new drivers of the audio cards on the official distributors websited and i've downloaded them but the problem was still there. Then i tried to delete every audio driver on my computer and just use the external audio card for sound but this dint help eighter. I've updated my drivers for my build-in audio card as well but again - no luck.
After that.the frist thing I did when (2 weeks after i bought the laptop) was to contact the store from which i bought my audio card and they stated that the problem may be eighter latency or high voltage from the laptop so they adviced me to try to lower the latency from the settings or to try and see if the problem remains if my laptop is only running on battery. I've tried both things and they didn't help. The audio cards worked without a problem on every other computer I've tried them on except mine. So they said to me that the problem couldnt possibly be from the audio cards .
What I did next was I gave my laptop to the official distributor of toshiba in my country so they can fix my problem. What they said to me was that the problem is caused from the version of windows which was pre-installed on my laptop and that it wasnt compitable with the audio cards (which was bizzar sounding because I've tried them on the same windows and they've worked, just on other computers). So I got back my laptop and changed my operating sistem from Windows 7 Home Premium 64bit to Windows 7 Ultimate Edition 64bit to Windows 7 Ultimate Edition 32bit and on all of those versions the problem was there: whenever I activate a Usb Audio Card and audio signal passes trough it I heard cracks and popps. I even tried isntalling Windows XP but the laptop wants spesific SATA drivers for the installation of Windows XP which although i did find - they didnt help me install XP and I didn't want to go in to the BIOS of the computer to try to put a new one and so on because I am not so sure about that and I could lose my warranty so I said to the official repair store for Toshiba in my town to put XP on my computer to fix the problem but they can't because they are not liscened to operate with software which doesn't have a recipt for its purchase ( which i didnt because i bought my windows xp long ago and i've lost the recipt)
I gave it for repair for the second time telling them that the change of my operating system did not solve my problem and what they did was they changed the whole motherboard on my computer, stating that the build in realtek audio device on my computer is not good enough to support an usb audio card or it maybe broken and they have to change the whole motherboard because the build in card is glued to it, so they did that but my problem wasn't solved. They told me that although I am using and external usb audio card the signal still passes trough my internal one and I have to disable it so i tried disabling it trough the control panel but this did not solve the problem and i do not have an option from BIOS to disable my build-in audio card. Another thing which I thought maybe causing the problem is that the two audio cards aren't working on the same bit rate and Hertz so I set both cards to 16 bit 48000hz DVD Quality (Also tried other options on the 3 cards i have) but...the same thing happend.
They told me that this is just my luck and that the build in audio card doesn't support this external audio cards and I should had been more careful when choosing my laptop at first.
I couldn't accept this awnser for several reasons:
1) This audio cards work on lower version of windows and are supported by much older models of Realtek and much older computers (one of them was bought 2000!!!!! and my laptop is from 2010!!)
2) The guys who were fixing the problem apperantley didn't go in so deep in to my problem because they didn't know what actually the problem was they just knew that there is a problem with the audio card and the computer interacting with eachother, they didnt know that there is cracking during live play from the external audio card.
3) I can not accept the fact that Toshiba is manufacturing models with chipset audio cards which can not support a simple external Usb Audio Card. This is totally unacceptable for me and I truly hope this is not the case!
4)They didn't try my audiocards on an other laptop from the same series stating that they do not have one at their dispossal at the moment so I will go tomorrow to a local store and try the audio cards by my self on the same computer in the store.
What I did now was I gave back my laptop for repair asking for a statement of the problem in wrtting with all details of the problem so I can go to court or ask for a new laptop but I will be charged with some money because according to them there is no problem in the laptop and the problem is that my external audio cards arent compitable with the build in internal chipset audio card. If I give my laptop for repair and there is no hardware problem I will have to pay some money. I will do this but I am now mad, since this will not solve my problem and I am loosing time and money.
What I am asking here is, if you can not help me solve my problem and advice me what to do to fix it, please provide me the details of the chipset build in audiocard on my motherboard, so i can investigate if it is compitable with my external audio cards and contact the audio card dealers to ask them for their opinion. Or if you can tell me with what it is compitable with and with what not, it would be great. I personally think that this laptop should have no problems at all with running a simple external usb audio card but I am asking you, if you know something more about that.
If the problem is from the build in chipset then Toshiba is manufacturing (or at least selling) audiocards which aren't at a normal standart but sadly I cant do nothing about it except complain to Toshiba and never deal whith such productgs anymore. In the other case if this is not true, then my laptop has a problem which is different and I will have to go to court with the repair mans for not fixing my laptop or not giving a new one when I have warranty which will not be Toshiba's fault and It will in a way solve my problem.
I hope you understand how Important this is for me and I hope I resolve the problem as soon as possible.
P.S
I would like to state that I am well aware of the grammar mistakes I have made in the text below and I would like to ask for your apologies as I am not a native English language speaker.

hi i just like to say i had a similar fault though i would be surprised if it causing yours,but you never know,my fault was my laptop lid, [9 months old] it contains the mic ,and when the lid was in a certain angle crackles could be heard worse when i had my external sound card in, it was a faulty membrane [ lid to body] easily missed by engineer because it was the same angle all the time it happened,good luck, PS you English is very good
Message was edited by: sido1

Usb Audio Card - Popps and Cracking Sound.

Greetings,
My name is Boyan and I am from Bulgaria and about an year ago I've bought a satellite laptop from the l500 series ( i can not state which exactly is the model at the moment because my computer is not currently with me and on my user manual the only thing which is stated is that it is for L500/L505/ L500D / L505D . But by memory I think it was the Satellite L500D-ST5506 which is currently not at my dispossal because I gave it for repair for the same problem which I will state down below)
The problem with my laptop is that when I plug a Usb Audio card in my laptop I have a cracking sound when live sound is played trough the speakers/headphones from the external card. I've tried numerous audio cards and speakers/headpohnes which work perfectly fine with other computer, including laptops but the same problem keeps on showing up in the headphones/speakers of my laptop when I am using an external audio card to connect them to the laptop.
The problem is prominent only when the sound signal passes trough an external audio card and it is very annyoing since I use my laptop to create music and i've bought an expenssive audio card and speakers which can not be used with the laptop. I've tried 3 models of audio cards:
M-Audio Fast Track Pro
Behringer uca 222
and a simple external 3d sound usb audio card and the problem still appears.
At first I thought that the problem should be software and I should install new drivers although windows 7 automaticaly recognizes and intalls the drivers for the devices and I have sound in them (but with cracks and popps) so i tried using the official drivers sold to me with the audio cards but with no luck: The problem was still there. I tried finding new drivers of the audio cards on the official distributors websited and i've downloaded them but the problem was still there. Then i tried to delete every audio driver on my computer and just use the external audio card for sound but this dint help eighter. I've updated my drivers for my build-in audio card as well but again - no luck.
After that.the frist thing I did when (2 weeks after i bought the laptop) was to contact the store from which i bought my audio card and they stated that the problem may be eighter latency or high voltage from the laptop so they adviced me to try to lower the latency from the settings or to try and see if the problem remains if my laptop is only running on battery. I've tried both things and they didn't help. The audio cards worked without a problem on every other computer I've tried them on except mine. So they said to me that the problem couldnt possibly be from the audio cards .
What I did next was I gave my laptop to the official distributor of toshiba in my country so they can fix my problem. What they said to me was that the problem is caused from the version of windows which was pre-installed on my laptop and that it wasnt compitable with the audio cards (which was bizzar sounding because I've tried them on the same windows and they've worked, just on other computers). So I got back my laptop and changed my operating sistem from Windows 7 Home Premium 64bit to Windows 7 Ultimate Edition 64bit to Windows 7 Ultimate Edition 32bit and on all of those versions the problem was there: whenever I activate a Usb Audio Card and audio signal passes trough it I heard cracks and popps. I even tried isntalling Windows XP but the laptop wants spesific SATA drivers for the installation of Windows XP which although i did find - they didnt help me install XP and I didn't want to go in to the BIOS of the computer to try to put a new one and so on because I am not so sure about that and I could lose my warranty so I said to the official repair store for Toshiba in my town to put XP on my computer to fix the problem but they can't because they are not liscened to operate with software which doesn't have a recipt for its purchase ( which i didnt because i bought my windows xp long ago and i've lost the recipt)
I gave it for repair for the second time telling them that the change of my operating system did not solve my problem and what they did was they changed the whole motherboard on my computer, stating that the build in realtek audio device on my computer is not good enough to support an usb audio card or it maybe broken and they have to change the whole motherboard because the build in card is glued to it, so they did that but my problem wasn't solved. They told me that although I am using and external usb audio card the signal still passes trough my internal one and I have to disable it so i tried disabling it trough the control panel but this did not solve the problem and i do not have an option from BIOS to disable my build-in audio card. Another thing which I thought maybe causing the problem is that the two audio cards aren't working on the same bit rate and Hertz so I set both cards to 16 bit 48000hz DVD Quality (Also tried other options on the 3 cards i have) but...the same thing happend.
They told me that this is just my luck and that the build in audio card doesn't support this external audio cards and I should had been more careful when choosing my laptop at first.
I couldn't accept this awnser for several reasons:
1) This audio cards work on lower version of windows and are supported by much older models of Realtek and much older computers (one of them was bought 2000!!!!! and my laptop is from 2010!!)
2) The guys who were fixing the problem apperantley didn't go in so deep in to my problem because they didn't know what actually the problem was they just knew that there is a problem with the audio card and the computer interacting with eachother, they didnt know that there is cracking during live play from the external audio card.
3) I can not accept the fact that Toshiba is manufacturing models with chipset audio cards which can not support a simple external Usb Audio Card. This is totally unacceptable for me and I truly hope this is not the case!
4)They didn't try my audiocards on an other laptop from the same series stating that they do not have one at their dispossal at the moment so I will go tomorrow to a local store and try the audio cards by my self on the same computer in the store.
What I did now was I gave back my laptop for repair asking for a statement of the problem in wrtting with all details of the problem so I can go to court or ask for a new laptop but I will be charged with some money because according to them there is no problem in the laptop and the problem is that my external audio cards arent compitable with the build in internal chipset audio card. If I give my laptop for repair and there is no hardware problem I will have to pay some money. I will do this but I am now mad, since this will not solve my problem and I am loosing time and money.
What I am asking here is, if you can not help me solve my problem and advice me what to do to fix it, please provide me the details of the chipset build in audiocard on my motherboard, so i can investigate if it is compitable with my external audio cards and contact the audio card dealers to ask them for their opinion. Or if you can tell me with what it is compitable with and with what not, it would be great. I personally think that this laptop should have no problems at all with running a simple external usb audio card but I am asking you, if you know something more about that.
If the problem is from the build in chipset then Toshiba is manufacturing (or at least selling) audiocards which aren't at a normal standart but sadly I cant do nothing about it except complain to Toshiba and never deal whith such productgs anymore. In the other case if this is not true, then my laptop has a problem which is different and I will have to go to court with the repair mans for not fixing my laptop or not giving a new one when I have warranty which will not be Toshiba's fault and It will in a way solve my problem.
I hope you understand how Important this is for me and I hope I resolve the problem as soon as possible.
P.S
I would like to state that I am well aware of the grammar mistakes I have made in the text below and I would like to ask for your apologies as I am not a native English language speaker.

hi i just like to say i had a similar fault though i would be surprised if it causing yours,but you never know,my fault was my laptop lid, [9 months old] it contains the mic ,and when the lid was in a certain angle crackles could be heard worse when i had my external sound card in, it was a faulty membrane [ lid to body] easily missed by engineer because it was the same angle all the time it happened,good luck, PS you English is very good
Message was edited by: sido1

MBP started making a cracking sound

My MacBook Pro 2010 started making a "crack" sound every 10 seconds or so... Like when you connect an audio device, it stops when the volume is off or when the speakers are being used.
In my opinion something is failing on the motherboard, such as a solded connection which is weared out or something...
If anyone has had this problem, please leave a comment ^^ Ill take my Mac to the Apple Store next Monday.
Thank you!

Hi,
Please check if the External works fine ? if no this is not really a speaker issue. if yes, it could be faulty speaker or the loose cable etc...
if you wish to open the PC, you may follow steps to download manual and follow removal and rexifing procedure.
Please visit www.hp.com/in and select suport & drivers>Product support and Troubleshooting> type the the complete model of your PC such as dv6-6102tx dv6-3145tx etc... select your computer model (if listed), or select the CTO(such as dv6-6100 CTO) model(which works for whole series) now select the manuals. you have the list of manuals for your PC. download maintenance and service guide.
hope it helps, Good Luck !!!
Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***

Internal soundcard - Logic 8 - cracking sound/stop/reboot/go

I'm having issues with the built in sound card of my Macbook Pro C2D 2.2. It happens more often lately. In Logic with just a few midi tracks and one simple loop sometimes I hear a strange cracking sound coming mainly from the left side of my MBP and the sound stops. Logic keeps on playing but the internal sound just overloads. It's not that overload message. I can reboot the soundcard by making changes in the logic preferences, I click apply and I hear that cracking sound again - the built in sound works for a couple of minutes and then goes nuts again. Restarting OS X doesn't help. It is frustrating. I don't use the internal sound a lot with Logic, but I want to be ale to do so. If anyone can help on this one, I'd really appreciate it. Thanks.

I forgot to mention that changing the buffer size doesn't help...

Why did my macbook screen crack from just opening it!!???

went to go on my macbook and as i was opening it, the screen cracked..............

As in a visible or audible crack? If visible, either it was dropped, bumped into, you pushed the screen too far back (beyond the point it gives its own resistance), or the last time it was opened for an upgrade, the hinge was not properly tightened. Traveling with your machine "asleep" instead of shut down has the potential of having the machine wake up in travel, thus overheating the machine, and potentially the heat could damage the screen if that happened enough times. Hence why I recommend always shutting down before traveling with them. Computer bags provide ample protection against bumps if they cushion on all sides and nothing else is in them, including pencil lead, and other small items. Drops you have less of a chance of surviving, although the machines have at least some resiliency as my few drops have proven. I would not try to force it though! Note if none of the actions describe anything you have done, and it has been always in your possession, maybe you have a defective machine from the factory. The newer the machine the better a case you have for arguing with AppleCare. Note, AppleCare will not cover accidents.
If it is an audible cracking sound, it may be you are starting to push it back too far, or the hinge is tightened too tight, and it just loosened a bit.
Early MacBooks also failed from a bad mixture in their batteries, back in 2006 and 2007 and the batteries swelling, damaging the housing of the computer as well if not noticed in time, and that could create a cracking situation. Note: A MacBook is different from a MacBook Pro and a MacBook Air. The MacBook was a consumer model before the Air, gradually replaced by the Air. The Pro was the professional model.

Cracking sound using Chrome

I recently bought a Macbook Air and I am experiencing a weird behaviour. When playing videos on YouTube (or others) and music from Grooveshark and others using Chrome (latest version 29) there is a cracking sound. It seems like speakers are broken, like an old tv. But if I play the same videos or sound using Safari, Opera or Firefox there is no cracking sound.
Any ideas?
Thank you

Considering many other problems reported with Chrome, Chrome and Mac OS's seem to have a bad fit. The solution is not to use Chrome.
Ciao.

Qosmio F60-14U - audio makes cracking sounds

Hi guys, I've just bought a toshiba qosmio f 60-14u with a preinstalled Win7 and I have had some trouble with it.
When I play any audio (music is worse than movies) the sound is permeated with cracking sounds like static, appearing erratically during the play. This happens both with speakers and headphones on. It seems that the problem is internal, but I have no idea if I can do something about it myself. Can you help, please?
Thanks,
engoute

Have you tried to remove the drivers for the sound and reinstall?
I did call Toshiba support prior and was told to do this, but in the mean time the issue had been resolved with the WiFi channel. Has the issue persisted since you purchased the unit or is it a recent thing?
I know I've had issues with Drivers not being installed correctly when setting up new notebooks, this is with all brands as well, people shut the lids or the power goes out are the two main "excuses" I get, I normally do a recovery and it normally fixes the problem.
But first of all I would try the reinstalling the drivers, if you are unsure Toshiba Tech support is really very good, I have never had a bad experience with them here in Australia.

My macbook pro 15' sound is not working, every time i turn on the internal speakers they just turn back off, and i have already tried putting in my headphones 5 or 6 time

my macbook pro 15' sound is not working, every time i turn on the internal speakers they just turn back off, and i have already tried putting in my headphones 5 or 6 time

Hi eleni_georgia,
Welcome to Apple Support Communities.
The article linked below provides some additional tips that will help you resolve the audio issue that you described.
Troubleshooting issues with no audio from built-in speakers on Macs
http://support.apple.com/kb/TS1574
Cheers!
-Jason

Macbook pro cracking at hinge

My Macbook pro (bought in november 2008) has started to crack!! It seems like it's getting worse... It looks just like this:
http://www.mac-forums.com/forums/apple-notebooks/141840-new-unibody-macbook-pro- cracking-hinge.html
Do you think Apple will replace it?

I have the similar problem but my local official apple store told me that it wasn't cover by warranty. They said they could not find any existing case or documentation on this problem thus it is not manufacturer defect and I will have to pay $1100 if I want to fix it.
I would be grateful if you could give me some information regarding this internal document you are referring in your post, so I can find out more and go back to them with this internal document. Thank you

Wifi signal stronger with macbook lid open

Just noticed something weird and thought I'd share. I currently have my macbook hooked up to a 22in monitor and for the first time used the monitor with my macbook closed so I could just have everything on a single large display. (btw, is there any way to make an external monitor the default monitor and have my macbook screen act as the 2nd screen?). Anyways, when I had macbook lid closed, my wifi practically dropped, so I opened it and my wifi went back to full speed. Not a problem, just noticed and was wondering if this has happened to other people.

As in most laptops, the antenna encircles the display, when you shut it you change the antenna's position moving it lower and closer to the internal electronics (interference).
At least that's a possible explanation.
pancenter-

Macbook lid cracking sound

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