MacBook not reading some cds and dvds (so disappointing)

I just got the new 2.16 Macbook (white) a few days ago at Frys in Houston. Everything was going ok until I started to load m-audio protools from the cd, it repeatedly ejected the cd,so I tried loading some of my other software from cds and they seemed to work fine,then I tried to load protools again and after a few trys the cd drive worked. Day before yesterday I tried to watch the new movie Apocalypto and here we go again, it keeps ejecting the dvd.It will play some of my other dvds but not all of them, and yes they are super clean with no scratches. Here comes the crazy part, as soon as I put the dvd that wont work in the drive if I pickup the Macbook and shake it for a few seconds (not to aggressively) the dvd starts playing and it plays great the whole length of the movie. When I eject the dvd and try and play it again it wont accept it, it just keeps ejecting it. I returned it to Frys and got a whole new Macbook thinking I had a bad drive in the first one. The second Macbook has the same problem,so I returned it last night. I took the Apocalypto DVD with me and tried it on all of the Macbooks and Macbook Pros that were on display. They had a new 2.16 Macbook (white) just like the two I had just bought and it would not accept the dvd either. They also had the 2.0 Macbook on display and again It refused to load the dvd (keeps ejecting). I even tried the 17" Macbook Pro and the 15" Macbook Pro. The 17" wouldn't work either but the 15" worked great every time I put the dvd in. The drive that was in the 17" was the UJ-85J. The drive that was in the 15" was the HL-DT-ST DVDRW GWA 4080MA. The drive that was in the two Macbooks that I had bought and in 2.16 that was on display at Frys was the MATSHITA DVD-R UJ-857E. The drive that was in the 2.0 Macbook on display was the UJ-857D. Has anyone had this kind of problem lately. This is so disappointing,other than the drive acting up everything else was working great. My Quad G5 plays all my dvds great. Including the new Apocalypto movie.
Any Idea Guys
Thanks
Joeip71

You need to take the machine with your DVD's and CD's that are not working into an Apple Store or to an Apple Authorised Service provider and demonstrate the issue to them so that they can accurately diagnose the problem and replace the drive if it's found faulty. No one here will be able to tell you how to fix a drive which likely needs replaced under warranty.
Alternatively, call Apple Support and they will assist you over the phone, and if they're unable to help you can mail it in for repair. Or (this is what I'd do) since you bought it less than 14 days ago, return it to a Fry's store for a refund or exchange for a new one.
Nick

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