Macbook not recognising ipod

I have a Macbook operating OS X and Windows Vista via Boot Camp.
When I connect my ipod via USB the OS X does not recognise the connection in either Finder or iTunes. However, when I am in Vista I can see the ipod as an external drive in Windows Explorer.
This is a problem as I have all my iTunes songs and podcasts in OS X and want to sync my ipod! I do not have iTunes loaded in Vista and only use my ipod in Windows as a hard drive to transfer files.
Can anyone give me some suggestions on what to try to solve the problem?

Try manually reinstalling the latest version of iTunes.
-Bmer
Mac Owners Support Group - Join us
  Mac611 Mobile Mac Support
   iTunes:MacOSG Podcast
                   An Apple User Group 
Have an iPhone or iPod touch? 'mobile Mac support.'

Similar Messages

  • PC will not recognise Ipod-have tried everything!

    I have brand new 4gp ipod mini. Uploaded software-when it said to connect ipod I did. when it got to the screen on the uploding wizard thingie that asked about formatting the ipod the "next" button was not highlighted, so with no other option, I ticked the "tick here if you want to install software without ipod connected" and carried on.
    PC will not recognise ipod as either a piece of hardware or in itunes.
    It is connect via a USB 2 port which is on a USB 2 card. The ipod does charge so that bit is working. The PC is about 4 years old and has Windows XP.
    When i plug into an old USB 1 port the PC recongises the ipod, but says the port cannot support it (assume as it is too slow)
    I have tried the following things
    1. remove all ipod/itunes software and restore-using both the software downloads from apple site as well as the software which came with ipod
    2. resetting it
    3. putting it in disco format when plugged into PC.
    Plse can someone tell me what I shoudl try next? I have looked through all the discussion threads and apple site and cannto see anything that seeems to fit this problem. I am assuming it is related to the USB.....but could be very wrong!
    thanks
    Chantal

    Hi,
    I have EXACTLY the same problem, my computer is even the same age as yours! I re-installed etc etc, I downloaded XP service pack 2, I have a 4GB ipod mini, I reset it and reset it again, I phoned Apple support, not a lot of help considering they told me to doexactly what I had been doing already, told me to try on another computer and like you I don't have any other to try on, I tried other devices in the USB 2 port (also a PCI card like yours) and they work fine, and the ipod charges. I went back to the Apple store to swap it for another one and the guy there said that it sounds as though my computer is only recognising the ipod as a external hard drive instead of a music player. When I plug it in I get a little bubble saying found new hardware mass storage device, and then anopther bubble says there was a problem installing hardware and the device may not work corretly (which clearly it doesn't!). So he told me to find smeone who is really good with windows (where....?) to sort out my computer so that it recognises it as an ipod and not an external hard drive, aparently there is a way to do this. I do have someone coming to check it oput tonight, if they can solve the problem then I will let you know how they do it!
    Sorry can't be any more help but I suppose it's good to know there's someone else in the same situation!!!!

  • Does not recognise Ipod connected

    My Ipod nano was working correctly(only 3 weeks old) now when connecting it states it does not recognise Ipod and requests updater. I have gone to site to get updater to V7 as I have V5 and it wont let you download?
    It requests to "restore to factory settings" but it has no effect after resetting. Still doesnt recognise Ipod.Help

    iOS: Device not recognized in iTunes for Windows - http://support.apple.com/kb/TS1538

  • HT1443 OSX 10.5 will not recognise iPod touch 5

    Is there any way to get iTunes on my older MacBook ( running OS 10.5.1.1, the highest os i can run on this model) to recognise my iPod touch 5 (iOS 7).
    I cannot upgrade iTunes to the latest version as it requires OS10.6 minimum.
    Is there a work around?
    Thanks

    If it's actually a MacBook(not a PowerBook or iBook) and has at least 1GB of RAM, it can be upgraded at least as far as 10.6.8.
    (102826)

  • Windows Vista - iTunes not recognising iPod!

    iTunes is not recognising my iPod and the iPod Setup Assistant isn't showing automatically. Can anyone help. I have a new laptop with Window Vista is this operating system the problem? Can help would be appreciated. I can import music into iTunes OK and purchase music from iTunes itself I just can't get iTunes to recognise my iPod!

    > Step 3:Download and install the latest chipset drivers from the laptop manufacturers website.
    >*So here I am with the issue still not resolved. How do i Download and install the latest chipset drivers >in order to have Toshiba Satellite L300 & Microsoft Vista recognise my ipod?
    Install an hardware diagnostic tool like Everest home Edit or similar.
    This tool would provide all hardware details about your notebook.
    It would list all devices and chipset name too.
    I think its Intel chipset so you could find the driver on the Intel page
    Greets

  • Disabled iPhone 5 (iOS7) / Not able to restore / Macbook not recognising it

    Hi there,
    I'm new to this website so please bear with me! This is my problem:
    One night my hilarious friends were messing around with my iPhone 5, specifically the passcode. To cut a long story short, my iPhone was disabled.
    I've spent the last two days trying to restore it.
    Firstly, I followed instructions online to enter into Recovery mode. This seemed to work as there appeared an iTunes logo and a white cable image with an arrow above it onscreen. However, my macbook did not recognise the phone whatsoever - completely ignored it, on iTunes or Finder.
    After trying multiple combinations based on several different forums of home button+sleep switch holding/letting go/putting in cable for an hour or two, I took it into my local iStore. The guy in there had it for 3 hours but said he couldn't do anything with it, and he suggested I send it off to Apple. His collegue then suggested I try plugging it into a non-mac computer, e.g. a Windows system.
    When I got back I plugged it into my grandma's latptop running Vista. I updated iTunes and plugged in the phone. This time iTunes recognized the iPhone. It said "iTunes has detected an iPhone in recovery mode" and gave me the option to "Restore".
    (this is good point to point out I backed up my iPhone a few weeks ago, so don't really care if everything is completely wiped... a new system is quite refreshing anyway.)
    I clicked "restore" and it began... took 10 mins, then gave me an error message. I went online and realised I needed to download some up-to-date firmware (which I did).
    I clicked "restore" + Shift and selected a firmware file... didn't work. Did it again with a different firmware file... didn't work. I looked into the kind of files I needed, whether I should sign out of my iTunes account while it was restoring..... nothing worked.
    To cut a long story short, I feel like I'm at the end of my tether. I've tried a lot of things and this is where I'm at, simply put:
    Macbook won't recognise the iPhone, but Windows does.
    Windows has problems in the last 30 seconds restoring the phone.
    The iPhone is stuck between the apple logo and the iTunes/cable screen, not even going back to the "iPhone has been disabled" home screen.
    Throughout all of my tests, my software has all been up-to-date. It's the first thing I check.
    Basically I'm between a rock and a hard place: I can't use my iPhone, but I can't restore it either.
    I've already talked with my service provider and (see above) taken the phone into the iStore, neither of which could help.
    Is there anyone out there who has experienced this and / or able to help?
    Thanks,
    George

    When you say iStore, does that mean an Apple retail store?
    http://support.apple.com/kb/ts1591

  • Help- windows not recognising Ipod shuffle first installation

    What do I do?
    I tried following the steps but it failed in the formatting. Now windows is not recognising it so I can restore it to factory settings.
    Can someone give me a step by step guide what to do. The help section is awful confusing and the chatt section is saying I bought by suffle in jan not yesterday.
    Currently i have it plug in with me in the net cafe and the light is green.

    Windows will not recognise my ipod shuffle, I have
    tried reinstalling it, when I try playing music it
    just clicks.
    I still have I Tunes, just cannot connect the Ipod to
    update. I have had it for four months, I am afraid
    it may be a fault with the ipod, any ideas? The pop
    up says windows does not recognise the USB device,
    try reconnecting it, or replace device ! Help would
    be appreciated please.
    Did you ever get an answer? My shuffle is not being recognized by windows either.

  • Satellite L300 & Windows Vista are not recognising Ipod

    hi, i'm hoping you can help!!! I have been directed here by Microsoft & Apple - below is my issue and also Microsofts response:
    i have an ipod nano 3rd gen, working off a near new laptop with windows vista. itunes is all set up, no issues with ipod at all but when i plug the ipod in, it only charges the ipod.
    computer does not recognise the ipod at all, in windows or itunes. there is no portable device driver in the Device Manager or anywhere at all.
    it is not the usb port as other usb's have been recognised. i've tried in all other usb ports as well. bottom line is that windows vista (and itunes) is not recognising the ipod at all.
    i've been in touch with apple, with no avail. i've googled solutions only to find hundreds of other posts with exactly the same problem but no helpful solution. windows vista has no portable device port - how does one get this on their pc???
    i've been at this for 4 days now and have uninstalled/reinstalled way too many times and i'm at wits end!! any advice (other than "have you tried another usb port" or "have you reset the ipod" or anything similar) would be much appreciated.
    once again, there is no portable/ipod device drive located on this computer. please, i'm really hoping someone can help =)
    *Microsofts response:*
    Hi,
    Step 1:Turn USB bus power back
    If laptop is configured to conserve power by turning off power on the USB (Universal Serial Bus), it might not recognize a connected iPod.
    To turn USB bus power back, you may follow the steps mentioned in the Apple link below
    http://support.apple.com/kb/TS1401
    You stated Windows vista has no portable device port Normally, all portable devices are connected via a USB port and they appear under Universal Serial Bus controllers in the Device Manager.
    Step 2:Reinstall USB controllers.
    First, please disconnect all USB devices and then perform the following steps:
    1. Click "Start", type in Device Manager the Search bar and press "Enter". Click Continue if necessary.
    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
    Then, restart your computer and windows will reinstall all USB controllers automatically.
    If the issue still persists,
    *Step 3:Download and install the latest chipset drivers from the laptop manufacturers website.*
    *So here I am with the issue still not resolved. *How do i Download and install the latest chipset drivers in order to have Toshiba Satellite L300 & Microsoft Vista recognise my ipod??*
    Many thanks in advance!

    > Step 3:Download and install the latest chipset drivers from the laptop manufacturers website.
    >*So here I am with the issue still not resolved. How do i Download and install the latest chipset drivers >in order to have Toshiba Satellite L300 & Microsoft Vista recognise my ipod?
    Install an hardware diagnostic tool like Everest home Edit or similar.
    This tool would provide all hardware details about your notebook.
    It would list all devices and chipset name too.
    I think its Intel chipset so you could find the driver on the Intel page
    Greets

  • Windows XP/Itunes not recognising ipod

    Hi - hope there's someone out thre who can help me!
    My son's ipod stopped working after he connected to itunes and recommended he download new version (sounds familiar, huh?) Anyway to cut a long story short, it's not worked since - I've tried deleting all versions of software and updates, etc, etc., for the last two weeks!
    Tonight I thought I was getting somewhere, the ipod says it has Version 2.1 under settings, I connect to the PC and it says I need to configure ipod (removable disk E is shown in My Computer - but freezes if I try and right click on it!)
    I install Version 2.1 Updater from original disc, then User Guide, then Itunes, Version 4.1.
    It then says again Ipod is not readable - needs to be reformatted for use on PC and asks me to click on Update to proceed.
    This opens up Updater 2.1 - both Update and Restore buttons are greyed out, after a couple of minutes Restore is no longer greyed out, so I've clicked on this, (already backed up music!) After a while, the blue task bar starts moving and when completed it says
    "ipod has been restored to factory settings. Please leave ipod connected while it completes task" - on the ipod the apple logo is showing. After another wait it says Restore complete. I then get a message saying 'USB device is not recognised and I need to format it to get it to work on my pc and so the cycle begins again!!
    Anyone out there got any ideas how to get round this problem? Son now using my Zen 20Gb which he complains is chunky but heh, it works!!
    Thanks in advance of any help!

    Hello and Welcome to Apple Discussions.
    Try working through the following two articles:
    http://docs.info.apple.com/article.html?artnum=306640
    http://docs.info.apple.com/article.html?artnum=93716
    Hope that helps.
    Aaron and macgirl77, neither of your Macs have USB2.0 which unfortunately is one of the requirements for the +iPod touch+. It seems that after a short period of syncing correctly on USB1.1 it fails.
    mrtotes

  • Windows not recognising ipod

    Windows 7 does not detect my new iPod. How can I fix this?

    Windows will not recognise my ipod shuffle, I have
    tried reinstalling it, when I try playing music it
    just clicks.
    I still have I Tunes, just cannot connect the Ipod to
    update. I have had it for four months, I am afraid
    it may be a fault with the ipod, any ideas? The pop
    up says windows does not recognise the USB device,
    try reconnecting it, or replace device ! Help would
    be appreciated please.
    Did you ever get an answer? My shuffle is not being recognized by windows either.

  • Windows not recognising Ipod Shuffle

    Windows will not recognise my ipod shuffle, I have tried reinstalling it, when I try playing music it just clicks.
    I still have I Tunes, just cannot connect the Ipod to update. I have had it for four months, I am afraid it may be a fault with the ipod, any ideas? The pop up says windows does not recognise the USB device, try reconnecting it, or replace device ! Help would be appreciated please.

    Windows will not recognise my ipod shuffle, I have
    tried reinstalling it, when I try playing music it
    just clicks.
    I still have I Tunes, just cannot connect the Ipod to
    update. I have had it for four months, I am afraid
    it may be a fault with the ipod, any ideas? The pop
    up says windows does not recognise the USB device,
    try reconnecting it, or replace device ! Help would
    be appreciated please.
    Did you ever get an answer? My shuffle is not being recognized by windows either.

  • I Tunes not recognising ipod nano 7

    Hi, I have a new Ipod nano7.When I connect it to itunes I get a message saying the device is not recognised.I uninstalled and reinstalled itunes but still not working.I have followed all the steps Apple provide on their website. Still nothing. Anyone got any ideas?

    Hello there weemcchaff.
    The following article has some great and in-depth steps to follow for troubleshooting your issue:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Itunes does not recognise ipod touch

    i've reinstalled the latest version of itunes plus ios 6 and followed the troubleshooting sections for Windows 7 PC but itunes does not recognise the ipod touch.  the USB cable is ok (charges the ipod anyway) but when I run diagnostics it does not see an ipod.

    iOS: Device not recognized in iTunes for Windows
    Try another computer to help determine if you have an iPod or computer problem.

  • HT1923 windows Vista not recognising Ipod classic. after setting laptop back to factory settings everything working fine except this

    My Ipod classic is not being recognised by windows Vista (device not recognised in device manager) and therefore I can only buy from Itunes but unable to sync etc
    I had to set laptop back to factory settings. everything else working perfectly except this. Have tried changing usb but still device not recognised!!!!
    Any help would be appreciated???
    going quietly insane..

    Hello Sparkysun,
    Thanks for using Apple Support Communities.
    From your post, the issue appears to be indicative of a hardware issue.  The support link below explains your service options:
    Apple - Support - Service Answer Center
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
    Take care,
    Alex H.

  • Windows PC not recognising iPod Touch / ipad

    Recently I've run into this intermittent problem.
    Sometimes when I connect my iPod or iPad to my PC Windows simply fails to recognise that my devices are connected. To the point where the iPod won't charge because the connection is not there.
    There a bunch of things I thought it might be. Faulty cable, bad drivers, windows, bad connector on both devices. The thing is its quite random and a simple reboot solves the problem every time.
    In any case I have reinstalled windows with no effect, so I am wondering if its an issue with the Apple drivers that come with the latest iTunes as it is a fairly recent issue.
    Anyone else had an issue like that?

    I CAN'T GET COMPUTER TO RECOGNISE IPOD TOUCH THIRD GEN.TRIED ALL FIXES, DRIVERS,
    REINSTALL ITUNES,WHEN I FIRST INSTALLED IPOD, COMPUTER RECOGNISED IT

Maybe you are looking for