Macbook optical drive help, please?

My Macbook's optical drive won't accept CD's. It spits them back out. And for DVD's, it just makes a loud noise and vibrates and doesn't spit them out. So then I have to restart my computer and hold the eject button to get them out. Please help, I just got new CD's and movies for Christmas and am dying to play them. Thanks.

Here are Apple's troubleshooting steps......
http://support.apple.com/kb/HT2801

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