Macbook or iPhone does not see the internet on the Airport Extreme

This morning I found my Macbook could not connect to the internet, no matter what I tried.
I reset the cable modem. All lights are green.
I reset Airport Extreme. The light is green.
I connected my Macbook directly to the Airport Extreme: the diagnostic came back all green.
I called the cable company, verifying the IP address. Everything confirmed.
But I can't get the internet to appear on my MacBook. Even if it is plugged directly into the cable modem. My Macbook acknowledges that the Airport is there and it verifies I am connected. Just no internet.
I also have the iPhone, which cannot connect to the Airport. I have no other computers on the network.
I'm lost. Anyone have any ideas?

Thanks Duane!
I talked with the cable company for an hour. From their end, they verified everything was working correctly. And when I plugged my MacBook directly into the cable modem, I verified the IP address matched what they displayed on their screen. Also the green lights on the cable modem indicate that it is receiving data and, every blue moon, can send data.
When I say "no internet", I mean when I open Safari or Firefox web pages are not displaying. Safari returns with "Safari cannot find the server". I checked Yahoo, Google, Apple and none of the sites are able to come up through my web browser. Mail wasn't able to retrieve my messages.
On my iPhone, I can't remember what the error message was but I wasn't able to connect either.
Thanks so much for your time.

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Macbook or iPhone does not see the internet on the Airport Extreme

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