Macbook Power Button Dead?

Hey all.
I have this oldie 13 inch white macbook which was working smooth until a few days ago.
The power button stopped working while it was on, so to turn it off I went to 'shut down' under the apple (I know I shouldn't have turned it off in the first place)
After a lot of trouble, I 'jumpstarted' it as suggested on some forums, i.e.connected two contacts on the logic board.
My macbook is out of warranty for long time so I don't worry.
Anyways, just wondering if someone has the same problem or if someone knows how to fix dead power button?
Please no answers like just send it to apple as I live in a remote place, with the nearest apple store being somewhere 500 miles away from me.
Thanks

Thanks for your replies, as I mentioned, it's a white macbook with 13", there is only one model of them (A1181) and they are made between 2006 and 2009 as far as I'm aware and all look identical, also all have identical connections except backlight for penryn and santa rosa models. Mine is core 2 duo 2ghz late 2006 if it matters.
@bestofall- mine is older (non-unibody) so it comes apart as one piece. Advantage is that it takes apart easily, disadvantage is, as you said, I cannot just replace the button, I must replace the whole keyboard.
Also an update, randomly num lock and caps lock buttons became inverted, now I have to keep them on (green led on) in order to type normally, otherwise I get all-caps or a bunch of random numbers.

Similar Messages

Black MacBook power button?

Hi
I have a situation with a black macbook. I Describe it step by step to see if anyone can help me with a diagnosis.
First of all I want to specify that I consider myself an intermediate user, since I work in consulting and training on the Mac, but 70% software and 30% focused on hardware and the problem that I face now is hardware.
It is a 2006 black Macbook which HD died.
- I changed the hard drive.
- Until then, the power button always worked.
- When attempting to install the system, I realize that the installer does not detect the hard drive attached, so I figured It was misplaced.
- When tried to reinstall it, I realized that one of the rail that leads the hard disk had come loose and prevented the disk to properly get docked.
- I disassembled the Mac to fix that.
- I make the correction (I've dismantled several that model several times )
- At the end I power it up, and nothing ....
- The MagSafe connector is delivering power. I dismantled it again and check that it was well armed ... Everything is fine, but it will not start ..
Any suggestions? Thanks in advance ..

sorry for the repeats

My Macbook power button wont start up

Hi,
My Macbook wont start up at all. I have charge in the battery and the power lead lights up green when plugged in, but when I press the power button there's nothing. This happened after the macbook turned off whilst I was working on it. I tried restarting and it got to the logo page then turned off again. I've had no power since.
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macbook power button inoperative, computer dead... power cord hooked up.. what next?

Hello 007grams,
Take a look at this article I found for you while researching your issue.
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367?viewlocale=en_US
Resolution
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Cheers,
Sterling

MacBook wont start and beep "S-O-S" when I push the power button

My wife's MacBook suddenly quit. Was working fine one day and dead the next. Screen is black. No keys work. Light on charger is green, so battery seems to be charged. White light on front is steady and not pulsing as it normally does. When I press the power button the computer beeps S-O-S in Morse code. What's wrong? Can I fix it myself? Can the Genius Bar fix it or is it dead for good? I'm sorry, I don't know what OS it's running (because it won't turn on ...) Thanks!!

Your MacBook definitely needs service. Contact Apple using expresslane.apple.com if you are in a country that supports it or call the appropriate phone number on this page. Alternatively carry the MacBook in to an Apple retail store or service provider to ask for an estimate.

Macbook Pro not starting without Holding Power Button

Hello,
my Macbook Pro (bought March 2008) seems to be dead.
When the power button is pressed (and ONLY IF HELD.. cause if I just push it once it powers up and turns off instantly) it starts and does 2 seconds of normal boot (DVD drive check, HD starts to spin along with the fans) then the power just cuts out and you hear the HD off sound. The LED on the front at this moment keeps flashing and then all goes off.
I tried doing a SMC reset and even a PRAM reset already, but no luck. I've read to try an Hardware Test with the Install DvD so I've inserted it but the MacbookPro powers off before even starting it (The Screen never starts )
What should I do?
Thanks for your help :-S

I already tried with the Battery in and without but no luck. I'm sure it's not that kind of problem unfortunally

I have frequent instances of my Macbook Pro beeping 3 times and then I have to forcefully shut it down by pressing the power button. What is this all about? Please help. Thank you.

I have frequent instances of my Macbook Pro beeping 3 times and then I have to forcefully shut it down by pressing the power button. What is this all about? Please help. Thank you.
I saw this report being sent to Apple:
Interval Since Last Panic Report: 581719 sec
Panics Since Last Report: 10
Anonymous UUID: F4CF708D-D85C-4EC5-8047-4FC22C6B03AF
Fri Mar 7 13:00:14 2014
panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff800020c590, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x0000000007541000, CR4: 0x0000000000040660
RAX: 0xffffff8000000000, RBX: 0xffffff800d35a870, RCX: 0xffffff800cf55cd8, RDX: 0xffffff80008a8fcc
RSP: 0xffffff805e5f3d60, RBP: 0xffffff805e5f3da0, RSI: 0x000000001dcd6500, RDI: 0xffffff800d168778
R8: 0x0000000000000001, R9: 0xffffff805e5f3e88, R10: 0x0000000000000011, R11: 0x0000000000000000
R12: 0x0000000000000000, R13: 0xffffff800d168770, R14: 0xffffff800d168778, R15: 0x0000000000000000
RFL: 0x0000000000010082, RIP: 0xffffff800020c590, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff805e5f3a00 : 0xffffff8000204d15
0xffffff805e5f3b00 : 0xffffff80002d1208
0xffffff805e5f3c50 :
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3

Hmm. The problem still may be the RAM - Apple buys the RAM it puts in its machines from third-party vendors (usually Hynix) so it could be a RAM problem.
There are a couple of things that you can do yourself before taking your machine into an Apple Store or an AASP... download and run an application named Rember that will run a RAM test for you - let it run for a couple of hours or even overnight. If it turns out that your RAM is faulty, Rember will let you know. If it is faulty, then you have a couple of options - replace the RAM yourself or (particularly if you're under warranty still) take the machine to an Apple Store or AASP and have them replace the RAM.
If Rember finds no fault with the RAM, then you'll need to take it into an Apple Store/AASP and get a free diagnosis on the machine. Three beeps do usually indicate faulty RAM, but if it tests good with Rember you likely have another problem - it could be something as simple as the RAM, somehow, not seated correctly or signs of another hardware problem.
Run Rember first... call back with results.
Good luck,
Clinton

Hi I have a MacBook Pro 2011 i7 and it stays on for about 4 hours then the screen go's fuzzy and I have to turn it off by the power button has anyone had this problem thanks mike

I Have a MacBook Pro i7 2011 it stays on for about 4 hours then the screen go's all fuzzy and I have to turn it off by the power button has any body else had this problem thanks mike

My guess would also be a failling connection between your logicboard and your GPU. See 2011 MacBook Pro and Discrete Graphics Card
For most users it starts with some random crashes and freezes like you describe it. And then it just gets worse and worse. There are still no "good" solutions, sadly. This is a hardware problem from the production.

Mid 2011 Macbook Air - Yosemite keyboard and trackpad stopped working, the only button that worked was the power button, only one USB port works.

I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
John

Hi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated!

Mid-2010 15in. MacBook Pro going to black screen requiring reset by holding power button

Hello all,
     I have been searching for a problem solution for quite some time now. I have a mid-2010 15" Macbook Pro (2.4GHz Intel I5; 4 GB mem) updated to version 10.7.5. The computer randomly goes to a black screen, while the program / movie / whatever is still running (I can hear the sound) and then stalls. I then have to hold the power button down until it will reset. I will post the error message at the end of this.
     I have wiped the computer clean and reinstalled everything and that did not help. I am no longer under Apple warrenty and hoping that someone has experienced. Short of me finding an answer I will take it in to Apple. Thanks in advance for any help!
Error report:
Interval Since Last Panic Report: 9808 sec
Panics Since Last Report:          1
Anonymous UUID:                    716F24AA-2763-4A12-A3CA-877FE127FD02
Sat Sep 28 14:06:10 2013
panic(cpu 2 caller 0xffffff7f81425007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff809e52e000 0x0a5480a2, D0, P2/4
Backtrace (CPU 2), Frame : Return Address
0xffffff807b1d37e0 : 0xffffff8000220792
0xffffff807b1d3860 : 0xffffff7f81425007
0xffffff807b1d38f0 : 0xffffff7f8151db83
0xffffff807b1d3950 : 0xffffff7f8151dbf7
0xffffff807b1d39c0 : 0xffffff7f823ad855
0xffffff807b1d3b00 : 0xffffff7f81541ddd
0xffffff807b1d3b30 : 0xffffff7f8142ed6a
0xffffff807b1d3be0 : 0xffffff7f8142a43c
0xffffff807b1d3dd0 : 0xffffff7f8142be4a
0xffffff807b1d3eb0 : 0xffffff7f813c032c
0xffffff807b1d3f00 : 0xffffff7f82570c0b
0xffffff807b1d3f50 : 0xffffff7f825714b2
0xffffff807b1d3f70 : 0xffffff800023dbbc
0xffffff807b1d3fb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f813 be000->0xffffff7f816b9fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f813ac000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f81373000
         com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f82248000->0xffffff7f8256afff
            dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f813 be000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
         com.apple.driver.AGPM(100.12.75)[4EBF3D1C-F65A-32E5-8C97-B8AA89FD05FC]@0xffffff 7f8256e000->0xffffff7f8257efff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
            dependency: com.apple.driver.IOPlatformPluginFamily(5.1.1d6)[57AAAA9E-4530-35EE-ACB1-A4E893 53D507]@0xffffff7f80a89000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f813ac000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f81373000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 12779383361706
last loaded kext at 302561508520: com.apple.filesystems.msdosfs
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9320325ASG, 320.07 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
Print the first page of the panic report, and the support page linked above, and bring them with you.
Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Sometimes the replacement part is also defective, so be prepared for that possibility.
If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
*An SSD doesn't need to be zeroed.

Macbook Pro 13'' Early 2011 Power Button not responding properly after spilled drink.

Hi Everyone
I've spilled beer on my old macbook last december. I've reassembled pretty much the whole mac, cleaned the motherboard with Servisol (isopropyl alcohol) and applied new thermal compound. The mac is working (if turned on from the motherboard, however the power button doesn't work properly. If pressed several times, sometimes it either changes the brightness of the screen or takes you to the widgets.
The keyboard was disassembled and cleaned and everything else apart from left shift and power button appears to be working on the keyboard. The keyboard was disassembled soon after the spillage, which was few months ago.
As it was few months ago when I cleaned the keyboard, I''ve forgot whether the power button is a part of the keyboard or an individual module. Could anyone give me some advice on that? Any other suggestions regards to the power button?
Another problem I've encountered recently is lost administrator account (after an attempt to turn the mac on). I can only access the guest account, my main account doesn't even appear on the launch. I can still see the administrator's files, but can't access them as they're locked. Is there a way to get back the account or access the files from the computer?
Many Thanks. Damian

Hi M,
There are other threads here with similar issues. I do not know if a "common" fix has been found. Try an SMC Reset:
http://support.apple.com/kb/HT3964
If no luck there, your Mac has a one year hardware warranty and I would contact AppleCare.

My MacBook Pro 13in Mid-2010 won't start unless I hold the power button for about 10 seconds! Help Please!

Hello.
I have a MacBook Pro 13-inch (mid-2010):
Processor: 2.66GHz Intel Core 2 Duo
Memory: 4GB 1067 Mhz DDR3
Running Mac OS X 10.7.2
Yesterday I opened my computer (was sleeping as usual) and the screen just flasehed white and the computer powered off. The magnetic electricity thingy was connected and was green, so it was fully charged, and connected to the electricity.
Since it powered off, I tried turning it on again, and again, one second after starting to boot up, screen flashed white and the computer powered off.
I read somewhere I should hold down the power button longer, so I did, and it booted up. That's why I am able to write this. But every time I turn it off or put it to sleep, it does the same thing when I boot up.
If I don't hold the power button for 10 seconds or so, the computer won't work.
Then today, I did a backup of my entie hard drive, just in case. Later, I started using Excel, and about 1 hour after I was on it, suddenly it got really slow. Like I would click on a program like Safari, and it would take over 30-45 secs to start and be ready. And my computer is usually really fast!
I went on the Internet again, started in safe mode, boot up with option+command+P+R to reset PRAM, and nothing worked. Then suddenly on one turn-off/turn-on (since I can't restart because the computer only starts if I hold the power button for 10 seconds), again it is working at normal speed.
What can this be? Any ideas?
I really appreciate your time and help in advance
Gaby

GabyBA wrote:
I forgot to say I had already tried that as well. Just in case, I just tried it again and there was no change :S
Are you running the Apple-supplied RAM? Have you run Apple Hardware Test? I don't know what else you've tried, but this may be time to do a fresh install of Lion if you have not done so since installing Lion.

I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up.

I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up. It goes to the grey Apple screen and just sits there loud as can be. Help! Please keep in mind I've not done anything like this before and am going to need a little hand-holding. Thanks in advance.

Hi. Don't worry it's nothing serious. Insert the Instal Disc (Snow Leopard) and press the C button while turning on the computer. Once you see the desktop, go to Utility and choose Disk Utility. Select the Macintosh Partition on the left window pane and then click on Repair Disk and Repair Disk Permissions on the bottom right corner. Wait for both processes to finish. Click on the Apple icon (top left corner) and choose quit. Your computer should restart. See if it reboots normally. If not you can always reinstall the OS following the same steps. Good luck!

HT3302 My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I am trying to do a factory reset on my macbook air, but when I do the command power button, I am only seeing the macintosh HD option not the recovery hd option previously mentioned.

I am trying to factory restore my macbook air, I tried following a youtube video performing the option + power button and am only getting the macintosh HD option not the recovery HD option. Is there another way to reset the computer?

The proper shortcut is COMMAND-R, not COMMAND-PowerButton. See the following:
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.

Macbook Power Button Dead?

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